33% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
29% lettings fee satisfaction
Oct 24,2019
Oct 24,2019
4
people found
this helpful
this helpful
From the moment we were given notice John D Wood failed to give anything like a decent service - emails and calls were rarely responded to. Duplicate requests for information came from a range of staff, often no response to contact - you literally have to bombard them with emails / calls to get any communication and return of deposit after months of leaving the property and a significant period (nearly a month, not the 10 days legally required I believe?) since the landlord confirmed an agreed amount.
One staff member I think had good intentions and was helpful on speaking to her but the process will wear you down. I think the corporate / company ethic and values must be rotten as they simply do not provide any tiny hint of service that you might expect from a professional outfit. On checking other review sites and this one, I realise we are not alone in our experience. I'm not sure if they read these reviews, but clearly systemic change needs to happen soon or word of mouth will surely stop any further business going their way??
One staff member I think had good intentions and was helpful on speaking to her but the process will wear you down. I think the corporate / company ethic and values must be rotten as they simply do not provide any tiny hint of service that you might expect from a professional outfit. On checking other review sites and this one, I realise we are not alone in our experience. I'm not sure if they read these reviews, but clearly systemic change needs to happen soon or word of mouth will surely stop any further business going their way??
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Latest Reviews
5th Nov 2023
reviewed by 'James'
8th Jan 2023
reviewed by 'Marcello'
22nd Apr 2020
reviewed by 'Lindsay'
24th Oct 2019
reviewed by 'Lee'
20th May 2019
reviewed by 'Chiswick12345'
17th Jan 2019
reviewed by 'Sousan'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 100% | £375,000 | £375,000 |
| Lettings | 0% | 29% | £1,800 | £2,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 2 | 6 | 0 | 0 | 1 | 0 | 0 | 0 |
Areas covered
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- Sales
- Lettings
- Block Management
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- Conveyancing
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Nov 05,2023
Nov 05,2023
0
people found
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Appalling Property Management in W4 5DD
The John D Wood team in Richmond and Chiswick has provided nearly zero services in the three months since our move-in. We moved into the property with no professional cleaning done and a third of the lightbulbs missing. There ...
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Jan 08,2023
Jan 08,2023
0
people found
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Since Stephen has been appointed as my property manager, things have turned for the better. He has proved to be responsive and caring, trying to sort things out in the most effective fashion. So far the best property manager at john D wood....
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Apr 22,2020
Apr 22,2020
3
people found
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this helpful
Incompetent and rude. We gave nearly 3 months notice that we would be vacating our flat rented through JDW prior to the end of our tenancy. We paid in full through the end of the tenancy despite vacating a month early, and asked that (since we ...
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Oct 24,2019
Oct 24,2019
4
people found
this helpful
this helpful
From the moment we were given notice John D Wood failed to give anything like a decent service - emails and calls were rarely responded to. Duplicate requests for information came from a range of staff, often no response to contact - you literally have ...
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May 20,2019
May 20,2019
2
people found
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this helpful
I had experience of both tenancy side of lettings and buying side of sales. As arrogant as they are incompetent, they feel that access to your money is their right.
Lettings are the most incompetent business unit I have ever had the displeasure of working ...
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Jan 17,2019
Jan 17,2019
3
people found
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this helpful
An appalling experience throughout. My flat had a water leak from the start which was incompetently delay with until it caused the ceiling below to collapse onto a mother feeding her child. The issue was then incompetently dealt with for three months leaving me without ...
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Comment on agent fees
Exorbitant even before I had to end the tenancy halfway through and be incorrectly charged for fixing the flat. It is very clear that it is in this agent’s interest to encourage tenants to terminate their tenancy mid way as it means more fees from both tenant and landlord.
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Dec 12,2018
Dec 12,2018
5
people found
this helpful
this helpful
We have been using John D Wood as a letting agency for the last 5 years. We were a good tenant who never missed a payment within these 5 years.
Upon giving notice, they failed to book us in for a check out and consequently was done ...
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Nov 26,2018
Nov 26,2018
0
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We recently purchased a property through John D. Wood & Co. It was a very challenging purchase, everything that could have gone wrong pretty much did!. Jack and Edward were excellent and really helped us secure an amazing property, they went above and beyond and were ...
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Comment on agent fees
Very good
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Oct 18,2018
Oct 18,2018
1
people found
this helpful
this helpful
Found a flat in Richmond with John D Wood, but after moving in I found it unlivable due to noise.
Expecting the worst, I contacted the agent and was pleasantly surprised â they allowed me to cancel the contract early and move out.
They didn't have ...
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Nov 22, 2018
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I would just like to say how fantastic Jack and Ed at John D Wood in Richmond have been. We purchased a property where it seemed everything that could go wrong did, the solicitor on the other side was very unprofessional but Jack and Ed kept the deal on the table, despite many frustrations. They were always courteous and went the extra mile. I would have no trouble recommending this company to anyone and we will definitely be working with them should we be in the market in future. ...
Mar 01,2013
Mar 01,2013
3
people found
this helpful
this helpful
Management service is a complete joke. Money for nothing. They do not reply to e-mails for days/weeks.
Received 2 quotes for work to be carried out for over 1000 pounds. Rang around even though I am based overseas (which is the whole point of having someone ...
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What agent could do to change your mind?
All I would ever ask is that they did their job properly. This did not happen!Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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