Southampton, SO15
2.4/5, 41 reviews
37% recommended
67% lettings valuation accuracy
32% lettings fee satisfaction

“The estate agent I dealt with at the London Rd ......”

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Oct 16,2019
Minithumbdown
By: 'H'
Oct 16,2019
5 people found
this helpful
The estate agent I dealt with at the London Rd office was unprofessional and unpleasant to deal with. Consistently ill-informed, obtuse and discourteous. She clearly had no concept that the success of their business is based on customer service. I have bought and sold properties through Morris Dibben previously and have never had such a poor experience with a staff member.

A more general problem with Morris Dibben is that selling through them is likely to lead to having to deal with Countrywide conveyancing as they push clients to use their own conveyancing service. Countrywide conveyancing are a complete and utter shambles. At every stage of the process they made errors causing problems to the point where both myself and the buyer were on the verge of walking away from the sale.
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Opening Hours
Address

Morris Dibben
53 London Road
Southampton
Hampshire
SO15 2AD
023 8124 7005

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 67% 32% £575 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 5 14 5 4 2 2 1 6
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
Latest Properties

No Properties

“Morris Dibben Residential lettings...”

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Dec 09,2024
Minithumbup
Anais
By: 'Shane Davis'
Dec 09,2024
0 people found
this helpful
We let approx 6 residential properties through Morris Dibben London Road Southampton per month. The lettings team of Sam, Anais, Amelia & Liam find tenants for our properties normally within 4 weeks. The admin team of Amelia and Megan ensure the paperwork process is smooth. I would recommend ...
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“Morris Diben Southampton, were brilliant in s......”

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Dec 05,2024
Minithumbup
Narinder
By: 'Mahmut'
Dec 05,2024
0 people found
this helpful
Morris Diben Southampton, were brilliant in selling my flat, provided good valuation and brought lots of potential buyers. My overall experience dealing with staff at London road brunch was great especially and Nerinda were very helpful and responsive to my enquiries....
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“Stay away from Morris Dibbens if you want to ......”

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Sep 21,2024
Minithumbdown
By: 'SSA'
Sep 21,2024
0 people found
this helpful
Stay away from Morris Dibbens if you want to get your security deposit back I rented a house in Southampton through Morris Dibbens and when I moved out of the house at the end of the lease, they told me that my security deposit was ...
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“Residential lettings in Southampton....”

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Jul 16,2024
Minithumbup
By: 'Shane Davis'
Jul 16,2024
0 people found
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We use Morris Dibben for our lettings in Southampton. They are an efficient, professional office with friendly personnel....
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“Anais has been supper approachable and profes......”

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Jul 16,2024
Minithumbup
Anais
By: 'GS'
Jul 16,2024
0 people found
this helpful
Anais has been supper approachable and professional throughout my tenancy. I can't thank her more. She walked extra mile to finalise my new agreement with insurer. Will definitely recommend her....
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“Selling our flat was traumatic however……......”

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Nov 13,2023
Minithumbup
Narinder
By: 'Franco'
Nov 13,2023
0 people found
this helpful
Selling our flat was traumatic however if it wasn’t for Narinder doing most of the work we would of given up. Both parties solicitors were useless . Narinder kept pushing forward . We are grateful for all her help and determination....
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“If someone was wanting to sell their property......”

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Oct 09,2023
Minithumbup
Narinder
By: 'Colin'
Oct 09,2023
0 people found
this helpful
If someone was wanting to sell their property and already had solicitors they wanted to use, I would have no hesitation in strongly recommending the Morris Dibben London Road team - Very helpful (particularly Narinder) and communicative, from valuation all the way through to completion. ...
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“An excellent experience of buying a property ......”

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Aug 09,2023
Minithumbup
Narinder
By: 'Matt'
Aug 09,2023
0 people found
this helpful
An excellent experience of buying a property as a first time buyer. Narinder and the team were polite and courteous throughout, offer good, clear advice and keeping me updated at every step of the way....
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“Perfectly satisfied by the standard of servic......”

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Aug 08,2023
Minithumbup
Narinder
By: 'David and Julie'
Aug 08,2023
0 people found
this helpful
Perfectly satisfied by the standard of service. Narinder Rai was always helpful and communicative; she evidenced her professionalism and commitment from beginning to end. Many thanks to her and the team....
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“Very Unprofessional Agency and its agents. T......”

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Jun 17,2023
Minithumbdown
Anais
By: 'Maria'
Jun 17,2023
0 people found
this helpful
Very Unprofessional Agency and its agents. There's plenty more agents who will provide a proper service in this industry. Choose wisely or you will be disappointed. Anais is one particular very rude agent. I am very displeased with this agency....
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“Morris Dibben used to be a reputable company... then they got bought by Countrywide....”

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Apr 26,2023
Minithumbdown
Megan
By: 'Dave'
Apr 26,2023
3 people found
this helpful
I won 2 cases against them with The Property Ombudsman in the short time I rented from them. Countrywide seems to be oblivious to the code of practice and legal requirements that they are supposed to work by. Countrywide run the maintenance and property management. They ...
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“Absolute rubbish agents, VERY unprofessional ......”

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Mar 06,2023
Minithumbdown
Jade
By: 'Alec'
Mar 06,2023
0 people found
this helpful
Absolute rubbish agents, VERY unprofessional & lie to tenants about prospectivr work being carried out before tenants move in. Maintenance team have are rude and have no for tenants and leave a mess....
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“We had a very smooth process in renting with ......”

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Feb 01,2023
Minithumbup
Anais
By: 'Zaheer'
Feb 01,2023
0 people found
this helpful
We had a very smooth process in renting with Morris Dibben. They were very professional throughout the process. The agent was always available whenever we needed them....
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“I had a very smooth service. First I rented ......”

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Dec 20,2022
Minithumbup
By: 'Aygul'
Dec 20,2022
0 people found
this helpful
I had a very smooth service. First I rented the flat then they helped me to buy the flat I live in already. Especially Narinder Rai! Always keeps in touch with you and doesn't let the issue unsolved. Thank you for your service....
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“The agents are highly unprofessional and they......”

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Sep 02,2022
Minithumbdown
By: 'Vinita'
Sep 02,2022
0 people found
this helpful
The agents are highly unprofessional and they hang up the phone on you. They provide misinformation that they will call you for arranging a viewing but will never call back. They wont even give you a chance to view the property and will let it ...
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“Renting - nightmare - horrific communication - takes advantage of young renters/students...”

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Aug 20,2022
Minithumbdown
By: 'renter24601'
Aug 20,2022
1 people found
this helpful
We rented a property with Morris Dibben, and from the get go, the organisation and communication from them was horrific. We had a property with no floor in the living room for 4 weeks and a shower that was out of use for 3, and was not ...
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“Worst estate agent in Southampton....”

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Jul 06,2022
Minithumbdown
Jade
By: 'Sarah'
Jul 06,2022
0 people found
this helpful
Worst estate agent in Southampton. Let out a property no fire alarms, broken doors, filthy state . Had to report to fire service. Estate agent said it “was just students living there” as a justification for such a horrible state of the property. What an infringement ...
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“There's a reason that this shambles of a comp......”

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Feb 16,2022
Minithumbdown
By: 'John'
Feb 16,2022
0 people found
this helpful
There's a reason that this shambles of a company has an average rating below 2. As a tenant I was lied to, repeatedly, about a variety of issues. I couldn't get my application deposit back, despite now occupying the property as "it is a fee, not ...
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“I saw an ideal place to rent on their website......”

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Jan 17,2022
Minithumbdown
By: 'Darren Haines'
Jan 17,2022
0 people found
this helpful
I saw an ideal place to rent on their website and phoned them twice requesting a viewing. Both times I was told their system was down and somebody would call me back. However this never happened and the property is now let. A shambles of ...
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“Had a great letting experience with Morris Di......”

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Feb 25,2021
Minithumbup
robbie
By: 'Danielle'
Feb 25,2021
0 people found
this helpful
Had a great letting experience with Morris Dibben. The team were really helpful and quick to respond to queries. Robbie who did our house viewing was very helpful and quick to talk to the landlord. Can't fault the service or team!...
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“The estate agent I dealt with at the London Rd ......”

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Oct 16,2019
Minithumbdown
By: 'H'
Oct 16,2019
5 people found
this helpful
The estate agent I dealt with at the London Rd office was unprofessional and unpleasant to deal with. Consistently ill-informed, obtuse and discourteous. She clearly had no concept that the success of their business is based on customer service. I have bought and sold properties ...
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“Tenants beware...”

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Sep 24,2019
Minithumbdown
By: 'Stephen'
Sep 24,2019
4 people found
this helpful
Utterly abysmal service to tenants. Having been paid to provide a clean flat, no noticable cleaning had been done. Filth and mould all over the flat, dirty curtains and years of dust and dirt over windows, curtain rails, doors, skirting boards, light fittings etc. Having ...
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“Amazing customer service from the London rd b......”

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Jul 18,2019
Minithumbup
Vardha
By: 'Vardha'
Jul 18,2019
0 people found
this helpful
Amazing customer service from the London rd branch. In particular Aisha has been so helpful with emailing across documents and chasing things up. I was stuck in motorway traffic the day I had to collect the flat keys and the office were so helpful and ...
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“UTTERLY ABYSMAL...”

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Jun 18,2019
Minithumbdown
By: 'Pansypotter'
Jun 18,2019
0 people found
this helpful
COULD NOT SELECT ZERO STARS BUT ONE IS TEN TOO MANY! Morris Dibben: Southampton Branch, 53 London Road, Southampton SO15 2AD COMPLAINT RE: 5 OXFORD MEWS I am writing with reference to my telephone conversations with ***e and Narinder on Monday 17th June 2019, in relation to 5 Oxford ...
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Comment on agent fees
Not applicable.
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By: Rachael Fielden
Jul 16, 2019
View all comments (1)
Good Afternoon, I hope you're well. I wanted to get in touch as the Sales Manager who contacted you to discuss this situation after you requested a manager contact you. I have found the email I sent to you at 13.47 on Tuesday 18th June. Attached to this email was the complaints procedure and the following message: 'Good Afternoon, I have received an email through from you regarding making a complaint. Please see the attached complaints procedure. I’m sorry to hear that you wish to complain i ...

“A shambles and unprofessional!!!...”

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Jun 16,2019
Minithumbdown
By: 'Disappointed'
Jun 16,2019
0 people found
this helpful
What a joke!!! Had an appointment for viewing at 11am yesterday. Lauren the estate agent turned up late. On the same day, had a 12pm appointment with their mortgage consultant, and was told the appointment was double booked. What a shambles and a waste to ...
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By: Rachael Fielden
Jul 16, 2019
View all comments (1)
Good Afternoon, I've just seen your review. Please get in touch to discuss further. Kind Regards, Rachael ...

“Brilliant service...”

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Oct 19,2018
Minithumbdown
By: 'Tony'
Oct 19,2018
0 people found
this helpful
Myself and partner have just completed the sale of our property through Morris Dibben in London Road Southampton. We cannot thank Stephen Henry enough for the hard work and effort he has put in to make this sale happen. From the moment the sale was ...
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Comment on agent fees
Very good
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“If I could give them a negative star review I ......”

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Feb 21,2018
Minithumbdown
By: 'J.B'
Feb 21,2018
6 people found
this helpful
If I could give them a negative star review I would. ***Proceed with extreme caution if you are selling or buying with this branch*** I'm a first time cash buyer and never again in my life will be in this position. I can say hand ...
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Comment on agent fees
The fees were acceptable
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“Definitely would not recommend to anyoneWe recently had the misfortune ......”

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Jan 22,2018
Minithumbdown
By: 'LetDown'
Jan 22,2018
1 people found
this helpful
Definitely would not recommend to anyone We recently had the misfortune of selling our house via Morris Dibben in Southampton. The whole process was a comedy of errors and, put simply, we would not recommend them to anyone. In any other job, I would have ...
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Comment on agent fees
Awful value for money. Hugely exaggerated fees.
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“I am not impressed in the slightest. Lied about the ......”

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Feb 22,2017
Minithumbup
By: 'Beth'
Feb 22,2017
3 people found
this helpful
I am not impressed in the slightest. Lied about the condition of the flat which could potentially put me back in hospital (explicititly explained to the estate agent), flat was disgustingly filthy when I moved in (mouldy food in the oven), lied and construe their ...
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Comment on agent fees
Awful, paying for what? A dirty flat, lies and a poorly managed estate agent.
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“Disorganised. Lack of communication and knowledge of properties.They take ......”

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Jul 08,2016
Minithumbdown
Pauline
By: 'Aeneas'
Jul 08,2016
3 people found
this helpful
Disorganised. Lack of communication and knowledge of properties.They take ages to get things done. Not professional at all. It took them 4 months (we paid the agency fees right from the start), just a few days before we have to move in to get the ...
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Comment on agent fees
They certainly do not deserve to have that amount of agent's fees for their competencies.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Morris Dibben, Southampton SO15 2AD



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