London, E11
4.4/5, 19 reviews
84% recommended
67% sales valuation accuracy
67% sales fee satisfaction

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“I have not met an estate agent as incapable of ......”

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Nov 07,2012
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By: 'Tinny'
Nov 07,2012
4 people found
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I have not met an estate agent as incapable of doing what they are supposed to do as them. Sending an enquiry through Rightmove will not result in a reply - ever. I tried ringing to be then told several of their properties are off the market, although advertised online and only to see them a month or two down the line, even saw one through another agent by this time.
I registered to receive updates for Wanstead and Snaresbrook but have been getting stuff from different boroughs even, because and I quote the employee 'it all comes down as one area'. This results in me getting several useless emails from them daily. rang me for a survey and an opinion on the property I saw and then asked me to wait while the phone was being answered (just bad manners here). Been rang to be told about the new property I might like - again miles away from where I am looking. really frustrating because I am so far down the chain and ready to buy and they have properties I like I just cannot get hold of because of their incompetence.

Please be aware of this if you are thinking about going to sell your property with them - they do not make an effort to sell it!
What agent could do to change your mind?
I said it all in my review I think
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Latest Reviews

View all Reviews 19
1st Jul 2023
reviewed by 'Robert Caulfield'
“Excellent experience throughout the process of selling my property.Great communications, friendly and supportive service.Big thanks to Ella, Ray, & ......”
6th Jun 2022
reviewed by 'trevor'
“Sorry ,but I have to report a very disappointing experience in selling with the Wanstead branch and with the negotiator ......”
11th Mar 2021
reviewed by 'Melanie'
“Our initial visit from Ray for our valuation was very straightforward & Ray went through all the procedures with us. Ray ......”
7th Apr 2014
reviewed by 'Sandra'
“My initial visit from Ray was very informative, he managed to get a large number of viewings arranged within just 12 ......”
4th Mar 2014
reviewed by 'Sarah'
“Nathan and his staff we're excellent. Nathan did the initial visit and was very professional and friendly. I felt he ......”
3rd Mar 2014
reviewed by 'Steven'
“We bought a house in Wanstead though Douglas Allen and, I would readily use and recommend Nathan as an excellent ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Douglas Allen
52 High Street
Wanstead,London
Greater London
E11 2RJ
0208 530 3741

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 67% 67% £425,000 £425,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 11 1 5 0 0 2
Areas covered
Services offered
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  • Block Management
  • Surveys
  • Conveyancing
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“Great Service...”

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Jul 01,2023
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Ella
By: 'Robert Caulfield'
Jul 01,2023
0 people found
this helpful
Excellent experience throughout the process of selling my property. Great communications, friendly and supportive service. Big thanks to Ella, Ray, & Luke for all their help and advice. Highly recommended...
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“Sorry ,but I have to report a very disappoint......”

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Jun 06,2022
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Ray
By: 'trevor'
Jun 06,2022
1 people found
this helpful
Sorry ,but I have to report a very disappointing experience in selling with the Wanstead branch and with the negotiator in particular.The staff were generally professional.Ray failed to forward sale documents to the solicitor -eventually discovered and corrected by ourselves.His communication on ...
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“Excellent service...”

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Mar 11,2021
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Ray
By: 'Melanie'
Mar 11,2021
0 people found
this helpful
Our initial visit from Ray for our valuation was very straightforward & Ray went through all the procedures with us. Ray arranged for pre-viewings followed by an open house. We had 22 viewings in a week ! Good communication from the very start of our sale. Calls and ...
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“My initial visit from Ray was very informative, he managed ......”

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Apr 07,2014
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Ray
By: 'Sandra'
Apr 07,2014
0 people found
this helpful
My initial visit from Ray was very informative, he managed to get a large number of viewings arranged within just 12 hours! I had many offers that day and he went on to get the best price...above the original asking price. Once the sale started ...
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“Nathan and his staff we're excellent. Nathan did the initial ......”

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Mar 04,2014
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Nathan
By: 'Sarah'
Mar 04,2014
0 people found
this helpful
Nathan and his staff we're excellent. Nathan did the initial visit and was very professional and friendly. I felt he could be trusted. We we're kept upto date with good information and the two ladies who showed people around on the open day were efficient ...
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“We bought a house in Wanstead though Douglas Allen and, ......”

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Mar 03,2014
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Nathan
By: 'Steven'
Mar 03,2014
0 people found
this helpful
We bought a house in Wanstead though Douglas Allen and, I would readily use and recommend Nathan as an excellent Estate agent who will work very hard to get to a positive outcome, where both buyer and seller feel like a winner. He comes across ...
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“Excellent & professional service from all the staff. Really prompt at ......”

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Feb 22,2014
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By: 'Sue'
Feb 22,2014
0 people found
this helpful
Excellent & professional service from all the staff. Really prompt at getting back to my emails and calls. Organised an open day for my property & keep me in the loop at all times. All the staff in this branch are friendly & helpful. Thoroughly recommend....
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By: JLH
Feb 24, 2014
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Dear Sue, Thank you for taking the time and trouble to post this review of our Wanstead office. Nathan and his team are committed to helping all our customers through what can be a stressful time and I am pleased that you have been so complimentary about their success on your behalf. May I take this opportunity to thank you for choosing Douglas Allen to fulfil this very important task and to wish you much happiness in your new home. Regards, Jon Holden - Managing Director, Douglas Allen ...

“I sold and bought a property with Douglas Allen. They ......”

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Nov 01,2013
Minithumbup
By: 'H'
Nov 01,2013
1 people found
this helpful
I sold and bought a property with Douglas Allen. They were professional, efficient and friendly. I would definitely recommend them to anyone considering buying and/or selling....
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By: JLH
Dec 07, 2013
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Dear H Weaver, Thank you for posting your recommendation of our Wanstead office, Nathan and his team will be delighted that they have been instrumental in both elements of your move. On behalf of us all at Douglas Allen may I wish you many years of happiness in your new home. Regards, Jon Holden - Managing Director, Douglas Allen ...

“We have used this branch twice during the last three ......”

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Oct 27,2013
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Nathan
By: 'Mrs'
Oct 27,2013
2 people found
this helpful
We have used this branch twice during the last three years and have been very impressed with the service. The staff have been loyal and efficient, and we would highly recommend them to anyone looking to buy or sell a home....
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By: JLH
Dec 07, 2013
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Dear Mrs Power, It is very kind of you to take the time and trouble to post this review of our Wanstead office. Nathan and his team will be delighted that they have helped you postively with your moves over the past few years and of course, we look forward to helping you at any time in the future. Regards, Jon Holden - Managing Director, Douglas Allen ...

“Other agents valued the property at lower prices including one £170,000 ......”

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Oct 21,2013
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Nathan
By: 'John'
Oct 21,2013
1 people found
this helpful
Other agents valued the property at lower prices including one £170,000 below the price achieved. They reported regularly on sales progress, followed the sale through and help with areas outside their immediate role (eg house clearance being organised) to ensure that the sale completed. A job ...
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By: JLH
Dec 07, 2013
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Dear John, Many thanks for your comments above. I think it's fair to say that all agents have buyers in this market but it takes unique marketing and the skill and endeavors of commited staff to get such a fantastic result such as £170,000 extra!! I am so glad that you benefitted so much from using Nathan and his Douglas Allen Wanstead team and hope that we can of service to you again in the future. Regards, Jon Holden - Managing Director, Douglas Allen ...

“As a first time buyer, I found the process of ......”

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Aug 03,2013
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Janine
By: 'Matthew'
Aug 03,2013
2 people found
this helpful
As a first time buyer, I found the process of buying a property very slow and frustrating when the issues arose from the survey and conveyance. I must say that if it wasn't for Janine and the rest of the team in the Wanstead office, ...
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By: Jon
Oct 03, 2013
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Dear Matthew, Many thanks for taking the time to post this review. Douglas Allen are one of only a few estate agents to have dedicated Sales Progressors looking after every one of our sales and your comments demonstrate just how valuable an asset they are in ensuring matters run as smoothly as possible during what can often be a very stressful process. Janine takes an enormous amount of pride in her work and will be thrilled that she has helped you on this occasion. I wish you every hap ...

“We have just moved into a wonderful new home and ......”

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Apr 24,2013
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Ray
By: 'Mr'
Apr 24,2013
3 people found
this helpful
We have just moved into a wonderful new home and this would not have been possible without the support and professionalism of Douglas Allen. Ray was instrumental in bringing the property to our attention and arranging the initial viewing. Janine was fantastic in managing the ...
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“Really really badly run company. I am a buyer with ......”

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Feb 13,2013
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By: 'Tinny'
Feb 13,2013
8 people found
this helpful
Really really badly run company. I am a buyer with a large deposit, someone who might be on their priority list for customer service but sadly it was not the case. Upon registering I was bombarded by emails and calls about stuff that was totally ...
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What agent could do to change your mind?
Nothing. I feel better quality staff need to be employed by this agency.
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By: JLH
Oct 03, 2013
View all comments (1)
Dear Tinny, I am very sorry to hear of your disatisfaction and it is certainly out-of-keeping with lots of positive feedback I receive about our Wanstead office. I am very ckeen to learn more from your experience so we can see where we may have failed on this occasion, as such I would ask that you email me personally at [email protected]. Regards, Jon Holden, Managing Director - Douglas Allen ...

“Having recently purchased a property through Douglas Allen (Wanstead branch), ......”

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Feb 11,2013
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Nathan
By: 'Anastasia'
Feb 11,2013
5 people found
this helpful
Having recently purchased a property through Douglas Allen (Wanstead branch), I heartily would recommend anyone to use their service. Very professionally organised, whilst retaining a friendly attitude. Was kept up to date by phone, e-mail and text so knew exactly where the progress was up ...
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“Following a painful 1 year on the market with one of ......”

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Jan 10,2013
Minithumbup
By: 'Samantha'
Jan 10,2013
2 people found
this helpful
Following a painful 1 year on the market with one of their competiors Nathan came to the house to see me and the property. He ws professional, gave a realistic valuation and showed me the marketing DA did as standard for the fee. Compared to where ...
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“Very efficient service Nathan visited promptly and there was no ......”

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Jan 06,2013
Minithumbup
By: 'Happy'
Jan 06,2013
2 people found
this helpful
Very efficient service Nathan visited promptly and there was no hard sell. They offered to show prospective buyers around our home. The photos taken were high quality and really showed the house in detail - although we didnt end up using these as the house ...
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“I have not met an estate agent as incapable of ......”

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Nov 07,2012
Minithumbdown
By: 'Tinny'
Nov 07,2012
4 people found
this helpful
I have not met an estate agent as incapable of doing what they are supposed to do as them. Sending an enquiry through Rightmove will not result in a reply - ever. I tried ringing to be then told several of their properties are off ...
read full review
What agent could do to change your mind?
I said it all in my review I think
Attached Filesnbsp;
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“From the beginning when Nathan came to visit us, the ......”

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Jul 11,2012
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Nathan
By: 'yasmin'
Jul 11,2012
2 people found
this helpful
From the beginning when Nathan came to visit us, the service was not only professional but friendly. They found us a buyer immediately and arranged a very successful open house. we were very pleased to have been represented by DAllen in particular Nathan, Steven and ...
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“Very friendly and actually made my husband and I feel ......”

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Mar 05,2012
Minithumbup
By: 'Elizabeth'
Mar 05,2012
7 people found
this helpful
Very friendly and actually made my husband and I feel like friends without compromising professionalism....
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