Michael Poole
Middlesbrough, TS1
1.6/5, 11 reviews
9% recommended
50% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction

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“Disappointed ....... We were left feeling disappointed and after b......”

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Oct 08,2019
Minithumbdown
By: 'Steve'
Oct 08,2019
3 people found
this helpful
We were left feeling disappointed and after being on the market with Michael Poole's Middlesbrough office for 11 weeks terminated our contract with them feeling 3 months had been wasted, frustrated that those wasted three months had landed us into a time of the year when people aren't thinking about buying houses. Although presented well on the on line portals and in the brochure we always felt it had been overpriced in the first instance, perhaps to secure our business ? The regular staff at the Middlesbrough office demonstrated poor communication, poor people skills and they just didn't want to listen. The several temporary staff standing at the Middlesbrough office, drawn in from other offices were very quick on the mark to let you know they did not know anything, that they were just answering the phones. The regular staff at the Middlesbrough office told lies to us as vendors and to the viewers about company viewings availability. Company viewings could take 7 - 10 days because there is only one part time viewer employed to cover the Middlesbrough office, working 3 days a week until 4.30 pm and every other Saturday morning. The Manager did tell us that he would do our viewings but his staff really don't like him to do viewings and prefer him out of the office doing valuations whilst they sit "waiting for Rightmove" to sell the houses on the books. This is what a member of the office staff told us happens these days, it's all down to Rightmove, that no, they don't call round about specific houses and would not believe that yes, we do have estate agents call us about properties we might like before they even get on the market. After a complaint to the office manager, one member of his staff did try her best, but .... by this time, her two colleagues had done the damage and we had lost all faith and trust in Michael Poole.
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Latest Reviews

View all Reviews 11
15th Aug 2023
reviewed by 'D'
“Rubbish service. Phone lines are always busy. Leave a message and agent will not call back. Send a email and ......”
20th Sep 2021
reviewed by 'Timi'
“Absolute petty swindlers. Showed grossly misrepresented property on rightmove, then flatly refused to refund my holding deposit after I had ......”
16th May 2021
reviewed by 'Lesley Noble'
“Terrible customer service. Phoned several times to view a house and they kept saying they would ring back to organise ......”
20th Feb 2021
reviewed by 'Lisa'
“We had excellent service staff were friendly would recommend to family and friends. We would definitely use there service again....”
19th Feb 2021
reviewed by 'Mark'
“Very unprofessional service and be careful if you are buying through them as you will think you have secured your ......”
9th Jun 2020
reviewed by 'K'
“Poor communication, didn't get back to us, didn't pass our offer on to property owners and therefore lost our sale. ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 06:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:30 - 12:30
  • Sunday: Closed
Address

Michael Poole
64 Borough Road
Middlesbrough
North Yorkshire
TS1 2JH
01642 649649

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 100% £70,000 £180,000
Lettings 100% 50% £450 £650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 0 2 0 1 1 0 0 6
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Redcar, TS10
Stockton-on-tees, TS15

“Rubbish service. Phone lines are always busy.......”

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Aug 15,2023
Minithumbdown
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Michael
By: 'D'
Aug 15,2023
0 people found
this helpful
Rubbish service. Phone lines are always busy. Leave a message and agent will not call back. Send a email and no reply. Good thing I am not in a process of buying a property with Michael Poole....
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“Absolute petty swindlers. Showed grossly mis......”

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Sep 20,2021
Minithumbdown
By: 'Timi'
Sep 20,2021
1 people found
this helpful
Absolute petty swindlers. Showed grossly misrepresented property on rightmove, then flatly refused to refund my holding deposit after I had the property viewed. They also blatantly tried to funnel me in committing to renting, and paying the full deposit before I had actually insisted on ...
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“Terrible and unrelable!!...”

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May 16,2021
Minithumbdown
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Judy
By: 'Lesley Noble'
May 16,2021
3 people found
this helpful
Terrible customer service. Phoned several times to view a house and they kept saying they would ring back to organise viewing and I would be first to view. When they didnt ring the next day I rang yet again only to be told someone else ...
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“We had excellent service staff were friendly ......”

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Feb 20,2021
Minithumbup
By: 'Lisa'
Feb 20,2021
0 people found
this helpful
We had excellent service staff were friendly would recommend to family and friends. We would definitely use there service again....
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“Very unprofessional service and be careful if......”

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Feb 19,2021
Minithumbdown
By: 'Mark'
Feb 19,2021
3 people found
this helpful
Very unprofessional service and be careful if you are buying through them as you will think you have secured your dream home only to find out they are actively encouraging price wars and gazumping. I have bought numerous houses from various estate agents on Teesside ...
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“Poor communication, didn't get back to us, di......”

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Jun 09,2020
Minithumbdown
By: 'K'
Jun 09,2020
2 people found
this helpful
Poor communication, didn't get back to us, didn't pass our offer on to property owners and therefore lost our sale. Do not recommend, as they drag their feet too much and seem to have too much workload and not enough staff....
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“Disappointed ....... We were left feeling disappointed and after b......”

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Oct 08,2019
Minithumbdown
By: 'Steve'
Oct 08,2019
3 people found
this helpful
We were left feeling disappointed and after being on the market with Michael Poole's Middlesbrough office for 11 weeks terminated our contract with them feeling 3 months had been wasted, frustrated that those wasted three months had landed us into a time of the year when people ...
read full review
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“We not recommend these to sell house Put on ......”

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Oct 07,2019
Minithumbdown
By: 'Ashley'
Oct 07,2019
1 people found
this helpful
We not recommend these to sell house Put on market before we wanted Used too many pictures we asked not all pictures to be used , all offices don't chat to each other , not good at keeping you in touch Guy in Mboro office Laurence I ...
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“Awful treatment, late response, non professional. Lack of information. Stands ......”

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Nov 24,2017
Minithumbdown
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Judy
By: 'Sameh'
Nov 24,2017
1 people found
this helpful
Awful treatment, late response, non professional. Lack of information. Stands unequally between 2 parties, really disappointed with the agent as a case worker because I felt I have e cheated....
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Comment on agent fees
Fair
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“Like other comments, dont listen to anything you say, will ......”

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Jan 24,2015
Minithumbdown
By: 'DavidS'
Jan 24,2015
4 people found
this helpful
Like other comments, dont listen to anything you say, will not deal with issues raised, very robotic and you have to ask everything multiple times with most points ignored....
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“Typical an estate agent's attitude. NO GOOD, not worth calling ......”

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Apr 29,2014
Minithumbdown
By: 'Sam'
Apr 29,2014
5 people found
this helpful
Typical an estate agent's attitude. NO GOOD, not worth calling them. They don't listen, and they behave as if they are computerised....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 4:04 PM 04/07/2018 by allAgents

Awards won by Michael Poole, Middlesbrough TS1 2JH



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