“Please avoid using these guys if you can. For your own good....”
1 Star Review
Oct 07,2019
By:
'James'
Oct 07,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £645
Would you recommend?: No
Postcode: ST16
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £645
Postcode: ST16
6
people found
this helpful
Everyone's experience will likely be different, since this is a company and you will have a different property manager depending on where you rent.
Our property manager was * quite possibly the worst, least-professional property manager I've ever had to work with. Verbatim, she has said to me on the phone (during a call about an issue I was raising with the property) you might need to remind me about this in a couple of days because I sometimes forget what I was doing yesterday. It's not a tenant's job to remind the property manager to do their job, nor should they be so unprofessional as to ask such a thing.
Furthermore, issues take (on average) 6-7 months to get resolved. This includes an issue we had with hot water where we were having to use a kettle to fill the bath instead of the water supply. It took 8 months and multiple chasing emails before ** did anything about it, at which point she sent three separate contractors round (months apart) for initial visits to minimise Touchstone's cost of having to get the issue fixed. It's still presently not fixed, by the way, and we're in the 8th month. I received an email notification to say the issue had been initially reported about one week ago...
Next problem is the fact that part of an email (or sometimes the entire email and any you try to follow-up with to get an answer to your question) is often ignored. When a subject is ignored it seems like it's because she wishes to avoid having to answer because it would have to be admitting to doing something wrong. Such a subject is then ignored throughout follow-up emails as well, since it seems holding hands up and saying I dropped the ball on this, sorry is just unthinkable.
I must conclude by saying I'm not just an angry tenant trying to vent, and I'm actually a positive person generally, but objectively the service we have received is lamentable.
6
people found
this helpful
Was this helpful?
Yes
I am very sorry to see that you have been experiencing difficulties during your tenancy with us and that matters remain outstanding.
Please could I ask that you email me direct: [email protected] confirming your property and any outstanding maintenance required, so that I can take this up with the relevant team to seek a resolution for you.
I look forward to hearing from you.
Kind regards
Penny Graham
Touchstone