Gilson Gray LLP
Edinburgh, EH39
2.4/5, 12 reviews
33% recommended
100% sales valuation accuracy
71% sales fee satisfaction

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“Poor and unprofessional service...”

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Oct 01,2019
Minithumbdown
By: 'Roxana'
Oct 01,2019
5 people found
this helpful
The most unprofessional and disrespectful agency. I just purchased a house and unfortunately had to deal with them. First they asked for loads of documents and then mentioned they can not use my funds for the deposit. We almost lost the house due to the delay caused by this agency. We had to reapply and again the second time they were very inconsistent in asking for documents and helping with the process. They literally delayed our purchas asking for each document at least 3 times. At the end when I asked for filing a complaint they did not respect that and not acknowledged my complaint. They did not take any responsibility for the very poor communication and faulty scheme of their work.
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Latest Reviews

View all Reviews 12
16th Feb 2024
reviewed by 'Craig'
“Firstly I am 49, a business man and this is the first review I have ever left.Please be very cautious ......”
4th Nov 2021
reviewed by 'T A'
“I have enquired about two of their properties for rent - both were immediately available (and still are), one in ......”
9th Sep 2021
reviewed by 'Inman'
“1 star is too generous.They supposedly manage a property I own for me. They are terrible! Here is a brief ......”
2nd Jul 2021
reviewed by 'Rob'
“Not to be recommended. I've been a landlord in Edinburgh for over 10 years - Gilson Gray took over the management ......”
18th May 2020
reviewed by 'Rachel'
“Arran Ponton manages our rental property in Edinburgh, and has consistently provided us with a professional, friendly and knowledgable service. ......”
22nd Apr 2020
reviewed by 'Annonymous'
“Hired Gilson Gray for council on a small claim. From start to finish every employee I encountered was rude. This ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Address

Gilson Gray LLP
29 Rutland Square
Edinburgh
City of Edinburgh
EH39 4AG
01315165366

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 71% £675,000 £675,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 2 0 1 0 0 3 4 0 1
Areas covered
  • EH1
  • Edinburgh
  • EH2
  • Lothians
  • EH3
  • Fife
  • EH4
  • EH5
  • EH6
  • EH7
  • EH8
  • EH9
  • EH10
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Edinburgh, EH39
Glasgow, G2

“Terrible...”

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Feb 16,2024
Minithumbdown
By: 'Craig'
Feb 16,2024
2 people found
this helpful
Firstly I am 49, a business man and this is the first review I have ever left. Please be very cautious when considering this firm, I was over charged for a very simple Co. name change on a document previously produced by GG. They charged two ...
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“Poor Property Manegement...”

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Nov 04,2021
Minithumbdown
By: 'T A'
Nov 04,2021
1 people found
this helpful
I have enquired about two of their properties for rent - both were immediately available (and still are), one in Oxgangs and the other is near South Gyle. But for two months, I have not managed to book a viewing or make an application based ...
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“Terrible, simply do not care...”

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Sep 09,2021
Minithumbdown
By: 'Inman'
Sep 09,2021
1 people found
this helpful
1 star is too generous. They supposedly manage a property I own for me. They are terrible! Here is a brief list of reasons why: 1. Previous tenant left very visible damage on 2 walls. They did not notice and I had to point it out after viewing ...
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“Not to be recommended. I've been a landlord i......”

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Jul 02,2021
Minithumbdown
By: 'Rob'
Jul 02,2021
1 people found
this helpful
Not to be recommended. I've been a landlord in Edinburgh for over 10 years - Gilson Gray took over the management a couple of years ago but have been nothing but trouble ever since. They are sadly incompetent, with no attention to detail and I would ...
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“Excellent propert management service...”

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May 18,2020
Minithumbup
By: 'Rachel'
May 18,2020
0 people found
this helpful
Arran Ponton manages our rental property in Edinburgh, and has consistently provided us with a professional, friendly and knowledgable service. Anything we need to know is brought to our attention in a timely manner, and Arran is quick to respond to all of our questions ...
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“UNPROFESIONAL, INEFFICIENT, RUDE...”

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Apr 22,2020
Minithumbdown
By: 'Annonymous'
Apr 22,2020
2 people found
this helpful
Hired Gilson Gray for council on a small claim. From start to finish every employee I encountered was rude. This company leaves a horrible after taste. A disrespectful culture throughout all they do from email to in person meetings. * Gilson Gray's services not only failed ...
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“I found the whole experience of buying this p......”

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Oct 28,2019
Minithumbup
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Debbie
By: 'Gordon'
Oct 28,2019
0 people found
this helpful
I found the whole experience of buying this property of mine a breeze with the information that Gilson Gray LLP provided they made a stressful situation into a relaxing experience....
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“Poor and unprofessional service...”

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Oct 01,2019
Minithumbdown
By: 'Roxana'
Oct 01,2019
5 people found
this helpful
The most unprofessional and disrespectful agency. I just purchased a house and unfortunately had to deal with them. First they asked for loads of documents and then mentioned they can not use my funds for the deposit. We almost lost the house due to the ...
read full review
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“As a first time buyer I can not recommend Kar......”

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Jun 21,2019
Minithumbup
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Karen
By: 'Ashleigh'
Jun 21,2019
0 people found
this helpful
As a first time buyer I can not recommend Karen Doyle and the team at Gilson Grey enough. Karen was professional and appropriate throughout. She listened to all of my questions and didn't bombard me with information. She kept the process as simple as she ...
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“Nightmare...”

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May 16,2019
Minithumbdown
By: 'Zosia'
May 16,2019
1 people found
this helpful
No responding for emails. Fees very high, we found mistake in their quotation. We have to ask for updates constantly....
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Comment on agent fees
They dont know What they charge for.
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“Not great...”

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May 09,2019
Minithumbdown
By: 'WestEnder'
May 09,2019
1 people found
this helpful
We bought and sold a property using Gilson Gray. After having to change solicitor at the last minute as our original choice wasn't on the lender's panel, we went with Gilson Gray. Not a great decision on our part. Initial contact was great and I ...
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Comment on agent fees
Higher than other quotes originally received - not good value for money.
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“Highly recommended...”

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Mar 12,2019
Minithumbup
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Debbie
By: 'Sam'
Mar 12,2019
0 people found
this helpful
Debbie was extremely helpful and kept us informed at every stage. I would take pleasure in recommending her to friends and family. It has been a pleasure to work with Debbie and her team. Professional friendly and effective. Deliverd an excellent service and all in ...
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Comment on agent fees
Fees were very reasonable and in line with my expectations. They were clearly defined and easy to understand
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 12:16 PM 12/12/2016 by Claire Strevens

Awards won by Gilson Gray LLP, Edinburgh EH39 4AG



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