89% lettings valuation accuracy
69% lettings fee satisfaction
Sep 28,2019
Sep 28,2019
0
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Sally Male is THE BEST! We just moved to York from the United States and we couldn't find a place to live. We were stressed and we tried going everywhere to find a place and just kept coming up empty handed. However, from day one, I worked with Sally and she went above and beyond everyone we had met to find us a place. She was on the hunt for us and really did everything in her power to get us into a flat. AND SHE DID IT! She found the absolute perfect place and we couldn't be more grateful to her. She always treated us so well and like we were best friends. I couldn't recommend her enough! THANK YOU SALLY!!!!!
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Latest Reviews
11th Jan 2020
reviewed by 'Abi'
28th Sep 2019
reviewed by 'Amanda'
22nd Aug 2019
reviewed by 'David'
21st Aug 2019
reviewed by 'David'
Opening Hours
Address
Letters of Distinction
169 Holgate Road
York
North Yorkshire
YO24 4DF
01904 529539
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 89% | 69% | £450 | £1,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 25 | 4 | 17 | 16 | 1 | 0 | 2 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 11,2020
Jan 11,2020
1
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Would give 0 stars if I could. Weeks of chasing to respond to emails and fobbed off to be told 'we will be called back' to no avail. No deposit return breakdown provided for 2 and a half months after vacating and they would not return any ...
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Jan 11,2020
Jan 11,2020
0
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Victoria North - Useless, rude, unprofessional and incompetent. We left the flat absolutely spotless and then charged a ridiculous £220 out of our deposit for cleaning an oven which had been done before we left (quite literally, the invoice says oven cleaning). When we pushed back ...
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Nov 19,2019
Nov 19,2019
0
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Terrible experience. The staff are extremely rude and unprofessional, particularly Victoria North. Despite chasing them and giving them 42 days to provide a cost breakdown of the proposed charges, we received no adequate response and every time we rang, the correct manager was 'in a meeting'. ...
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Sep 28,2019
Sep 28,2019
0
people found
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Sally Male is THE BEST! We just moved to York from the United States and we couldn't find a place to live. We were stressed and we tried going everywhere to find a place and just kept coming up empty handed. However, from day one, ...
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Aug 22,2019
Aug 22,2019
1
people found
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this helpful
They always side with the landlord, even when the landlord is clearly in breach of contract. Repair requests take forever to get resolved and you have to chase them constantly. Rude and threatening staff, worthy of a debt collection agent. I’m glad I’m ...
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Aug 21,2019
Aug 21,2019
0
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I rented through them for 5 years.
Never get things resolved and they always side with the landlord.
Repair requests take forever to get dealt with.
Rude and threatening staff, worthy of a dept collection agency....
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Jul 05,2019
Jul 05,2019
0
people found
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Awful experience. Never ever trust them if you are looking to rent a property. Hopeless. Don't expect your deposit back once you have given them. No matter how you clean the property before leaving they won't give you back. Always biased and takes landlord side....
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Mar 12,2019
Mar 12,2019
0
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this helpful
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We lived in a property at Pembroke Street for more than 3 years, we planned to move out 16th of last December, but the agency told us we must pay rent to the end of December, so we paid whole month rent, then in November we ...
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Comment on agent fees
Bad
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Apr 25,2018
Apr 25,2018
0
people found
this helpful
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Letters of Distinction were incredibly helpful in assisting me and my friend in renting our first property. They were always easy to get in contact with and were quick to offer any help that was needed. We were able to move in a month and ...
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Oct 31,2017
Oct 31,2017
0
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Terrible service for renters.
Maryam was unhelpful, failed to take any responsibility or ownership of a dispute I had, despite me emailing at least 3 times over 6 months asking for a resolution.
I have still not had my deposit or rental overpayment returned, despite being officially ...
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Comment on agent fees
I have yet to receive my overpayment or deposit, and they claim it takes them 10 working days to process after they have resolved any queries. Under the TDS guidelines they should return the deposit within 10 days
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Aug 17,2017
Aug 17,2017
2
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My experience with Letters of Distinction has been the most stressful, upsetting time I have ever encountered. The administration fees are ridiculously high, for example, if you choose to renew your tenancy, you must pay 60.00. From the start of my tenancy, I was made to ...
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Comment on agent fees
The fees are unnecessarily high
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Jul 26,2017
Jul 26,2017
1
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this helpful
I would not give Letters of Distinction 1 star however this was necessary to leave this review.
What can I say about letters if distinction? Should you wish to use an unorganised, unhelpful, rude and extortionately priced letting agent you've come to the right place!
I ...
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Comment on agent fees
The fees are astonishing, to change the date on signing my tenancy agreement a couple of hours later would have been an additional fee of £50, to change a number in a diary...
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Jul 26, 2017
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(1)
Dear Jasmine
I have investigated your complaint and wanted to come back to you as soon as possible to address your comments. I would have liked the option to respond to this directly but unfortunately this is the first I have heard of your dissatisfaction of our service following you vacating the premises.
When signing for a rental we can never absolutely assure that something will be long term, the truth is that people do generally stay within the building you were living for long er te ...
Mar 22,2017
Mar 22,2017
2
people found
this helpful
this helpful
I rented a house that was managed by letters of distinction which means I had no contact with the owner of the house. The reason I give a low rating for this agency is because of the amount of money I basically threw down the ...
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Comment on agent fees
Bad, very high fees. Some fees are not listed in tenancy pack like deposit admin fees.
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Mar 30, 2017
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(1)
Thank you for your feedback, we absolutely take all comments on board and whilst I am of course disappointed that the feedback is negative I wanted to take the time to go through this and address your concerns. I would have liked the opportunity to discuss the comments with you directly but unfortunately no name has been left. In terms of fees we conduct regular checks on other agents to ensure that we are competitively priced. We do pride ourselves on a fair and transparent fee structure and a ...
Oct 18,2016
Oct 18,2016
2
people found
this helpful
this helpful
Not so helpful and heard lots that they DONT give back your deposit even when apartment has been professionally cleaned .... so many past Tenants have been STUNG! Not getting all deposit back. You wouldn't mind but you work hard for that money they whisk away ...
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Comment on agent fees
BAD - £60 for renewal? It's a sub standard letter on PC that needs one touch of button! Pfffttt! Robbing sods ...
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Mar 30, 2017
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(1)
Thank you for your feedback, apologies for the delay in response but this review had not been seen until now. There is a great deal of administration that is involved within the renewal process which is why there is a charge for this service, in comparison to other agents we do regularly check and our fees are lower than average. Within the application pack that you sign prior to proceeding with the tenancy it does clearly state every charge within a table to include a clear breakdown on every f ...
Sep 19,2016
Sep 19,2016
3
people found
this helpful
this helpful
Great experience. Everything was very quick and easy. The team very friendly and they did everything to please both parts. I would highly recommend this agency to everyone who wants to move quick and without much effort. They help you with everything. Thank you Letters ...
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Comment on agent fees
Good
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May 11,2016
May 11,2016
4
people found
this helpful
this helpful
Fantastic service from a very professional organisation with great attention to detail and customer service paramount. Nothing was to much trouble and everything dealt with positively, efficiently and courteously. Highly recommended....
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Comment on agent fees
Better than some
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May 05,2016
May 05,2016
4
people found
this helpful
this helpful
An incredible team of professionals. Very fair and decent with and even handed approach towards tenants/landlords. Any property issues are dealt with in a timely manner. This York based company are highly recommended. Becki Bulmer and Francesca McCarthy are stars!...
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Comment on agent fees
good
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Mar 28,2016
Mar 28,2016
3
people found
this helpful
this helpful
Awful experience. Never ever trust them if you are looking to rent a property. Hopeless. Don't expect your deposit back once you have given them. No matter how you clean the property before leaving they won't give you back. Always biased and takes landlord side....
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Mar 18,2016
Mar 18,2016
3
people found
this helpful
this helpful
Having used this agency for 7 years, have once again found their service admirable. Quick to find new and suitable tenants plus staff and management contractors always obliging....
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Comment on agent fees
Fees are fair and competitive.
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Feb 24,2016
Feb 24,2016
3
people found
this helpful
this helpful
I have used Letters of Distinction for many years now and have always been happy with their dedication, professionalism and ability to provide good quality tenants for my properties....
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Comment on agent fees
Reasonable
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Feb 23,2016
Feb 23,2016
3
people found
this helpful
this helpful
Friendly staff who were brilliant at keeping in touch throughout the process. Reasonable fees, everything done properly and we were fully informed along the way as we were first time renters. Would recommend to anyone moving into the area....
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Comment on agent fees
Reasonable fees
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Feb 01,2016
Feb 01,2016
3
people found
this helpful
this helpful
As new Landlords Letters took all the stress out of letting our property. We have found all the staff to be professional, friendly and reassuringly efficient....
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Comment on agent fees
We haven't much experience but on first impressions we thought their fees were very reasonable.
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Nov 26,2015
Nov 26,2015
3
people found
this helpful
this helpful
Letters of Distinction are top notch. Sophie has really made the experience trouble-free and saved us a lot of the moving stress. She is very professional, organised, and considerate. We would recommend them to anyone looking for a house in York and will absolutely continue ...
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Oct 01,2015
Oct 01,2015
3
people found
this helpful
this helpful
I highly recommend Letters of distinction as a real estate agency. They are efficient and nice. Everything was done in a timely manner (only seven days between the visit of our place and us moving in.) Scott, whom we've been in contact with most of ...
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Sep 28,2015
Sep 28,2015
3
people found
this helpful
this helpful
I dealt with Letters of Distinction when I needed a short term let whilst trying to find a property to buy. They were very professional from start to finish and would recommend them.
Very thorough upon entry and leaving the property.
Becky was lovely to ...
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Aug 10,2015
Aug 10,2015
3
people found
this helpful
this helpful
Letters of Distinction have managed my property seamlessly for 7 years. They have always been there to answer any questions and have demonstrated the highest level of professionalism, integrity and customer service I have ever experienced. I have felt extremely confident and relaxed knowing that my ...
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Jul 31,2015
Jul 31,2015
3
people found
this helpful
this helpful
Francesca has been very helpful throughout setting up my tenancy, always available to answer my many questions! She is very friendly and knowledgable, the company is very professional and I would highly recommend them!...
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Jul 22,2015
Jul 22,2015
3
people found
this helpful
this helpful
Letters of Distinction have been my letting agent for 4 years now. I would have no hesitation in recommending them. They have been great at finding reputable tenants, which to me is most important making the rest of their superb service a real bonus. Scott deserves ...
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Comment on agent fees
Reasonable
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Jul 16,2015
Jul 16,2015
2
people found
this helpful
this helpful
Letters of Distinction have acted as our letting agents for two years now. We have had one change of tenant in that time and everything has always gone perfectly smoothly.
It is so good to deal with Agents who are so professional, immediately do what ...
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Comment on agent fees
These are fair
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Jun 26,2015
Jun 26,2015
2
people found
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Letters of Distinction has been managing our apartment in York for 10 years. The occupancy rate has been very high with only a few weeks during that period without a tenant.
Four years ago we retired to New Zealand, which is about the furthest civilised point ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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