Sep 27,2019
Sep 27,2019
3
people found
this helpful
this helpful
No idea how they have received good reviews.
Dealing with Hurford Salvi Carr as a tenant has been the worst property management service I've received which is saying something as I've rented with Foxtons in the past.
From the beginning, they have been hard to deal with and dismissive of any issues raised. I am a landlord as well and I know that they have not communicated a lot of the issues with the landlord.
When we first moved in we asked to amend the check in report. They refused to send us a new one so we never signed off on the original. They promise to fix issues as agreed when we signed the tenancy agreement and didn't until they were chased over six weeks of moving in.
When we raised any issues subsequently, we were treated like little children who didn't know how things work. The most ridiculous moment was when they asked me to film (!) the washing machine making a noise because they didn't believe me that it was broken and that I couldn't access the filter. It was boarded into the kitchen and the machine was overheating due to a blockage caused by previous tenants.
They didn't believe me that the thermostat didn't work, the extractor fan in the kitchen was faulty, that there was an issue with the hot water tank that meant the bath wouldn't fill with hot water and the shower mixer was broken. They finally replaced a broken towel rail and their contractors used a different colour paint and refused to come back to put it right.
There was a leak in the flat above and HSC left a hole in the ceiling. The leak occurred in August, the contractor come out in October (two months later), made the whole bigger, pulled out a light in the kitchen and left it until we rang and emailed them every day in February. The only way we got them to fix it was when they wanted to increase our rent and we said no because there was still a whole in the ceiling. The best part? The landlord had no idea what was happening.
In the 2 years we lived there, at least 5 main contacts left the business and they used this as an excuse for our issues not being sorted.
We had to move due to work relocation and we were charged £1832.39 in the end, just to break the tenancy. I know they are legally allowed to do this but it still doesn't mean they aren't making a huge amount of money out of doing nothing.
I can accept that lettings agents are the most unscrupulous people working in the industry and fully deserve to be brought in line by the regulations that have just been bought in but what has prompted this review (and the complaints I have made) is H-S-C's behaviour and attitude around our deposit. The tenancy ended on 5th September, we didn't hear anything and chased for our deposit on 20th September and were told that they were still within a reasonable time to return our deposit. When we chased three days later, we received this listing:
White Clothes Airer – £10.99
Shower Hook (Plastic) – £4.95
Waste bin (chrome) - £19.00
Toilet Brush (Grey/White) - £7.00
Fluorescent light blub - £7.98
2 x Extractor Fan cleaning (Ensuite & Bathroom) - £43.75 inc vat (per fan)
Check-Out Fee - £120.00 inc vat
Total proposed deductions: £257.42
All of the items were not only there but photographed in the check out report. They clean was completed by their recommended supplier and the property actually has more lightbulbs than when we moved in.
When we disputed these deductions, we were met with silence until I contacted the landlord who had already told HSC to drop these charges. They are currently holding £3360 of our money. This is a huge amount of money to us and should have been returned.
I know that their internal complaints system will yield nothing, the same with complaints to their professional ombudsman as the industry just does not care how much aggravation they cause and how much money they cost people so leaving reviews online is my only option.
Dealing with Hurford Salvi Carr as a tenant has been the worst property management service I've received which is saying something as I've rented with Foxtons in the past.
From the beginning, they have been hard to deal with and dismissive of any issues raised. I am a landlord as well and I know that they have not communicated a lot of the issues with the landlord.
When we first moved in we asked to amend the check in report. They refused to send us a new one so we never signed off on the original. They promise to fix issues as agreed when we signed the tenancy agreement and didn't until they were chased over six weeks of moving in.
When we raised any issues subsequently, we were treated like little children who didn't know how things work. The most ridiculous moment was when they asked me to film (!) the washing machine making a noise because they didn't believe me that it was broken and that I couldn't access the filter. It was boarded into the kitchen and the machine was overheating due to a blockage caused by previous tenants.
They didn't believe me that the thermostat didn't work, the extractor fan in the kitchen was faulty, that there was an issue with the hot water tank that meant the bath wouldn't fill with hot water and the shower mixer was broken. They finally replaced a broken towel rail and their contractors used a different colour paint and refused to come back to put it right.
There was a leak in the flat above and HSC left a hole in the ceiling. The leak occurred in August, the contractor come out in October (two months later), made the whole bigger, pulled out a light in the kitchen and left it until we rang and emailed them every day in February. The only way we got them to fix it was when they wanted to increase our rent and we said no because there was still a whole in the ceiling. The best part? The landlord had no idea what was happening.
In the 2 years we lived there, at least 5 main contacts left the business and they used this as an excuse for our issues not being sorted.
We had to move due to work relocation and we were charged £1832.39 in the end, just to break the tenancy. I know they are legally allowed to do this but it still doesn't mean they aren't making a huge amount of money out of doing nothing.
I can accept that lettings agents are the most unscrupulous people working in the industry and fully deserve to be brought in line by the regulations that have just been bought in but what has prompted this review (and the complaints I have made) is H-S-C's behaviour and attitude around our deposit. The tenancy ended on 5th September, we didn't hear anything and chased for our deposit on 20th September and were told that they were still within a reasonable time to return our deposit. When we chased three days later, we received this listing:
White Clothes Airer – £10.99
Shower Hook (Plastic) – £4.95
Waste bin (chrome) - £19.00
Toilet Brush (Grey/White) - £7.00
Fluorescent light blub - £7.98
2 x Extractor Fan cleaning (Ensuite & Bathroom) - £43.75 inc vat (per fan)
Check-Out Fee - £120.00 inc vat
Total proposed deductions: £257.42
All of the items were not only there but photographed in the check out report. They clean was completed by their recommended supplier and the property actually has more lightbulbs than when we moved in.
When we disputed these deductions, we were met with silence until I contacted the landlord who had already told HSC to drop these charges. They are currently holding £3360 of our money. This is a huge amount of money to us and should have been returned.
I know that their internal complaints system will yield nothing, the same with complaints to their professional ombudsman as the industry just does not care how much aggravation they cause and how much money they cost people so leaving reviews online is my only option.
Was this helpful?
Yes
Yes
Oct 04, 2019
Complain to The Property Ombudman Service, they uphold around 83% of complaints in favour of the residents. It's a free, fair and uncomplicated service: https://www.tpos.co.uk
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
23rd Dec 2021
reviewed by 'Marcus Powell'
13th Jul 2021
reviewed by 'Jerome'
27th Sep 2019
reviewed by 'N'
Opening Hours
Address
Hurford Salvi Carr
3 Castle Gate
Castle Street
Hertford
Hertfordshire
SG14 1HD
01992 507185
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
May 10,2022
May 10,2022
0
people found
this helpful
this helpful
Five star service.
Professional, rapid, flexible and intelligent service by this joined-up organisation that offer Sales, Rental and Property Management services.
Hmmm - that all sounds a bit corporate - Angela Kelly ([email protected]) is a very nice person and is very ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 22,2022
Feb 22,2022
0
people found
this helpful
this helpful
Experts at wasting money!
Little respect for shareholders and a suspicious enthusiasm for the benefit of the landowner/insurer. Overblown maintenance forecasts followed by unrealistic contractor quotes.Puppet masters to the directors and an utter financial nightmare of a relationship....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 23,2021
Dec 23,2021
1
people found
this helpful
this helpful
I have no words that express my feelings towards HSCPM. They have an attitude to residents that is nothing short of contempt. I've experienced them for 25 years and their team lack experience, change frequently and require constant follow up. Over 25 years only one person has ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 13,2021
Jul 13,2021
3
people found
this helpful
this helpful
Be aware of this management company!! It’s an absolute scam! They are unprofessional, they do not maintain buildings that they are supposed to look after, and their attitude towards leaseholders is disgraceful. Obviously, as you can imagine, they always have an excuse for everything ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 27,2019
Sep 27,2019
3
people found
this helpful
this helpful
No idea how they have received good reviews.
Dealing with Hurford Salvi Carr as a tenant has been the worst property management service I've received which is saying something as I've rented with Foxtons in the past.
From the beginning, they have been hard to ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 04, 2019
View all comments
(1)
Complain to The Property Ombudman Service, they uphold around 83% of complaints in favour of the residents. It's a free, fair and uncomplicated service: https://www.tpos.co.uk ...
Jul 19,2019
Jul 19,2019
5
people found
this helpful
this helpful
extremely expensive service charges for very average service .
aloof, distant and decline to meet with leaseholders in the block .
no direct contact in over 10 years apart from email .
eg -£370 a month for 2 bedroom flat service charge . no garden or outside space .
They often seem ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 04, 2019
View all comments
(1)
Complain to The Property Ombudman Service, they uphold around 83% of complaints in favour of the residents. It's a free, fair and uncomplicated service: https://www.tpos.co.uk ...
Nov 28,2018
Nov 28,2018
5
people found
this helpful
this helpful
I live in a block managed by HSCPM. In the 12 years I have lived there I have seen nothing but rises in the service charges for most of the time I have lived here.
Despite numerous security issues, the aggressive and bullying head of the ...
read full review
read full review
Comment on agent fees
We don't know they did not respond to this question when requested to by email. Sure to be around 15%?
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
