50% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
44% lettings fee satisfaction
Sep 25,2019
Sep 25,2019
4
people found
this helpful
this helpful
From day one, as soon as I paid the fee to secure the property, agents at Jeffrey Ross didn't seem interested in communicating with me or making the move in process easy.
We originally agreed that the property would be let furnished. However when I asked agents to relay requests to the landlord (replacing very mouldy blinds and a broken chest of drawers), this was met with reluctance (it was suggested that I could still use the other drawers although one of the top drawers was broken).
My emails and texts to Kayleigh, who first showed me the property, were never replied to. Calling the office, I was told Kayleigh was busy but wasn't given another contact. Having been burnt in the past with landlords not delivering what they promised, the lack of feedback with my requests made me very anxious and unsure if I should go ahead with the tenancy for a property I really liked.
On the day of move-in, I was given a set of keys for the flat by the Pontcanna office. Arriving at the property I realised I wasn't provided: information on how to get into the apartment building, how to get into the car park, and a key for my letter box. Thankfully, a passerby going into the building told me that I needed a code for the building and a fob for the carpark. I called the office and tried to explain this to Emma. She didn't know how I could get a fob and asked me to call the passerby who had given me his number. I expressed that I felt this was inappropriate. I was then met with aggression implying that I should be providing a solution.
It should be of no surprise that to get meter readings takes multiple emails over several months.
Lastly, at the end of my tenancy I asked four times to be given at least 24 hours notice prior to viewings. These were again ignored. On one occasion I emailed as well as called the office to advise that a particular viewing was not convenient, only to later on meet Kayleigh knocking on the door to do the viewing.
On a positive note I have given two stars as repairs needed in the flat were undertaken with surprising efficiency.
We originally agreed that the property would be let furnished. However when I asked agents to relay requests to the landlord (replacing very mouldy blinds and a broken chest of drawers), this was met with reluctance (it was suggested that I could still use the other drawers although one of the top drawers was broken).
My emails and texts to Kayleigh, who first showed me the property, were never replied to. Calling the office, I was told Kayleigh was busy but wasn't given another contact. Having been burnt in the past with landlords not delivering what they promised, the lack of feedback with my requests made me very anxious and unsure if I should go ahead with the tenancy for a property I really liked.
On the day of move-in, I was given a set of keys for the flat by the Pontcanna office. Arriving at the property I realised I wasn't provided: information on how to get into the apartment building, how to get into the car park, and a key for my letter box. Thankfully, a passerby going into the building told me that I needed a code for the building and a fob for the carpark. I called the office and tried to explain this to Emma. She didn't know how I could get a fob and asked me to call the passerby who had given me his number. I expressed that I felt this was inappropriate. I was then met with aggression implying that I should be providing a solution.
It should be of no surprise that to get meter readings takes multiple emails over several months.
Lastly, at the end of my tenancy I asked four times to be given at least 24 hours notice prior to viewings. These were again ignored. On one occasion I emailed as well as called the office to advise that a particular viewing was not convenient, only to later on meet Kayleigh knocking on the door to do the viewing.
On a positive note I have given two stars as repairs needed in the flat were undertaken with surprising efficiency.
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Latest Reviews
13th Oct 2022
reviewed by 'Damian'
8th Apr 2021
reviewed by 'charl'
26th Feb 2021
reviewed by 'Natalie'
21st Jul 2020
reviewed by 'Anoniem'
14th Jan 2020
reviewed by 'None'
6th Dec 2019
reviewed by 'Jim'
Opening Hours
Address
Jeffrey Ross Ltd
223-225 Cathedral Road
Pontcanna,Cardiff
Cardiff County
CF11 9PP
029 2049 9680
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £0 | £0 |
| Lettings | 50% | 44% | £450 | £875 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 5 | 5 | 0 | 0 | 1 | 0 | 1 | 3 |
Areas covered
- CF11
- Pontcanna
- CF5
- Canton
- CF5
- Llandaff
- CF5
- CF11
- CF11
- CF5
- CF5
- CF5
- CF64
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Oct 13,2022
Oct 13,2022
2
people found
this helpful
this helpful
Scammers so don’t even try to buy or rent through this shitwhole company. All they care is how much profit they will get. Been waiting more than 3 months to get bathroom leek fixed and still no response, it’s quicker to get hiv in ...
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Apr 08,2021
Apr 08,2021
3
people found
this helpful
this helpful
Expressed my interest at viewing a property twice, with different people at Jefferey Ross and had to also twice send details about myself. Never heard anything back but am always sent adverts for properties or emails asking for details on myself! Am I dealing with ...
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Feb 26,2021
Feb 26,2021
0
people found
this helpful
this helpful
Have been using Jeffrey Ross as a letting agent for around 6 months and all interactions with them have been very pleasant. Any issues regarding maintenance have been sorted within the week and the agents are very personable and friendly. Definitely recommend if you’re looking ...
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Jul 21,2020
Jul 21,2020
5
people found
this helpful
this helpful
Awful, unfriendly girl answered the phone. She was so unpleasant that I’m deliberately not viewing their properties. I called and asked about a specific (expensive) property in Pontanna, Cardiff. Her response: ‘We had 44 people enquiring about that property it’s rented out already’’. Okayyyyyyyyyy ...
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Jan 14,2020
Jan 14,2020
0
people found
this helpful
this helpful
This was very quick response and kind arrangement to solve issue after I contacted this agent! Thank you so much....
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Dec 06,2019
Dec 06,2019
0
people found
this helpful
this helpful
Our experience of the staff at Jeffrey Ross Pontcanna branch has been one of very helpful and polite staff who always were prepared to go that extra lenght to assist and help us achieve the ideal rental.Whether over the telephone or in person the ...
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Sep 25,2019
Sep 25,2019
4
people found
this helpful
this helpful
From day one, as soon as I paid the fee to secure the property, agents at Jeffrey Ross didn't seem interested in communicating with me or making the move in process easy.
We originally agreed that the property would be let furnished. However when I ...
read full review
read full review
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Yes
Apr 15,2019
Apr 15,2019
3
people found
this helpful
this helpful
got in contact with the agency as was interested in a property they had for rent.......arranged a viewing the same week....told her that we was very interested had all the paperwork and money ect....took nearly 10 days to get a response from them ...
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Comment on agent fees
too much for a very poor service........
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Oct 12, 2022
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(2)
Yeah like with all your properties you run as on behalf of the landlord, just ** you eat every morning. I wonder how you *** sleep every night knowing that every day you screw someone just for ** satisfaction of incom? Corrupted and money laundering company so if you are looking to rent something you better stay on the street as they service is like like **** ...
Mar 22,2019
Mar 22,2019
1
people found
this helpful
this helpful
Abbie has been really helpful, polite and comprehensive in organising the signing of contracts. She's been really good at following things up and getting back to us by phone and in writing where needed. Thank you for your help Abbie!...
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Comment on agent fees
Too high
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Jan 05,2019
Jan 05,2019
0
people found
this helpful
this helpful
Friendly, efficient and professional company. A girl called Flo Bailey in the Pontcanna office, Wales was particularly caring and attentive. She went out of her way to find a year's accommodation for my friend's son and his friend (their first time outside India and away ...
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Comment on agent fees
Good
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Aug 01,2018
Aug 01,2018
9
people found
this helpful
this helpful
Horrendous experience looking for properties to rent with Jeffrey Ross...
Over the course of two months that we were looking for a property to rent, we arranged several viewings for prospective properties.
Numerous times, we were emailed 5 minutes before each viewing saying that the viewing ...
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Jun 06,2018
Jun 06,2018
4
people found
this helpful
this helpful
Made appointment as early as possible to view property as we knew would be extremely popular. We were second people to see it and wanted it. Asked Carley what we had to do and she said she would get hold of landlord and get back ...
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Comment on agent fees
Didn't get that far but was willing to pay there and then
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Nov 17,2017
Nov 17,2017
4
people found
this helpful
this helpful
Never ever hand over money to this company or deal with them at all! I was recently looking to rent a property, and have viewed many with other agents,.however, when viewing properties with Jeffrey Ross on two occasions they didn't have the keys for ...
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Comment on agent fees
Ver y poor service - fees are expensive an dyou don't get an communication or follw up. I wonder what the admiistration fee actually pays for?
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Oct 23,2017
Oct 23,2017
0
people found
this helpful
this helpful
Sharon and Laura were exceptionally helpful during a difficult sale. Very reassuring, excellent advice and kept all parties updated to ensure as smooth a completion as possible....
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Comment on agent fees
Good value
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Nov 04,2016
Nov 04,2016
0
people found
this helpful
this helpful
We have leased fro JR for the last 18 months in Canton. Nothing but praise for the service that we have enjoyed. When we first visited to view properties, the agents went out of their way to ensure that we only went to let tings where ...
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Vendor Fees
No fees set.Landlord Fees
No fees set.Tenant Fees
No fees set. Last updated at 13/10/2022, 1:25 PM by LauraComplaints Procedure
No procedure set.
Last updated at 12:25 PM 13/10/2022 by Laura
