96% sales valuation accuracy
96% sales fee satisfaction
93% lettings valuation accuracy
95% lettings fee satisfaction
Sep 23,2019
Sep 23,2019
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It has taken us 22 months to write this because we were doing our best to patiently submit our complaint to external bodies but to no avail thus far although we have been advised to continue to pursue our complaint. Nevertheless, for anyone willing to accept our review in good faith, please heed our warning.
We found a lovely flat in Sydenham in September of 2016 which was completely managed by the landlord with whom we had several dealings over the course of our tenancy. She was the best landlord we ever had.
We then decided to move further out of London and when it came time to refund our deposit and extra rent that we had been promised directly by the landlord would be returned promptly, we were refused all money owed by two Pedder employees - Ameena at the Sydenham branch and Darren in Crystal Palace - both of whom said that we weren't entitled to any of the aforementioned money back.
We were lied to on two accounts: firstly, they said that the landlord instructed them to withhold all of an entire month's rent and was insisting on it being owed rather than just the two extra days that we were in the property of that next calendar month and secondly, they told us that the landlord didn't agree that we were to be refunded the full deposit.
When I continuously questioned both employees, Ameena was very rude and told us that “we weren't very smart to have not put our agreements with landlord in writing and so, tough for you.”
This and many other comments both by telephone and in emails which we
have kept as evidence made us question their professionalism and the veracity of their comments.
Finally, we contacted the landlord who had been away during this time and she was horrified by what she read in the last series of emails exchanged between us, and Ameena and Darren. Proof of their ineptitude, indeed their stupidity, is that they had not remembered that the landlord managed the property and that we had her contact details from the start of tenancy. Did they think that we would not contact her to confirm the decisions taken by the agents regarding the end of our tenancy??
In any event, the agents contradicted one another in their lies and one of them had actually told the landlord that all of the deposit and extra rent had been paid back! So they intended to keep the money from both us and the landlord!
After I pointed this out and passed on these emails to the landlord, Darren informed us that it had all been an error; the money had been “misplaced and found in a secure place and would now be immediately refunded in full.
I cannot necessarily comment on the organisation as a whole however it seems negligent that no one higher up replied to our further complaints nor were these two agents held accountable.
England has some of the sloppiest regulations covering this sector of business activity and it is a rare thing nowadays to find agents who are educated enough to write at university standard. It may not be rare to find honest agents but Pedder were disgracefully dishonest in our case and the fact that they have had nearly two years to rectify what was indeed conspiracy to commit fraud of approximately £3,500 does indeed taint the whole organisation.
Please avoid dealing with this estate agency at all cost.
We found a lovely flat in Sydenham in September of 2016 which was completely managed by the landlord with whom we had several dealings over the course of our tenancy. She was the best landlord we ever had.
We then decided to move further out of London and when it came time to refund our deposit and extra rent that we had been promised directly by the landlord would be returned promptly, we were refused all money owed by two Pedder employees - Ameena at the Sydenham branch and Darren in Crystal Palace - both of whom said that we weren't entitled to any of the aforementioned money back.
We were lied to on two accounts: firstly, they said that the landlord instructed them to withhold all of an entire month's rent and was insisting on it being owed rather than just the two extra days that we were in the property of that next calendar month and secondly, they told us that the landlord didn't agree that we were to be refunded the full deposit.
When I continuously questioned both employees, Ameena was very rude and told us that “we weren't very smart to have not put our agreements with landlord in writing and so, tough for you.”
This and many other comments both by telephone and in emails which we
have kept as evidence made us question their professionalism and the veracity of their comments.
Finally, we contacted the landlord who had been away during this time and she was horrified by what she read in the last series of emails exchanged between us, and Ameena and Darren. Proof of their ineptitude, indeed their stupidity, is that they had not remembered that the landlord managed the property and that we had her contact details from the start of tenancy. Did they think that we would not contact her to confirm the decisions taken by the agents regarding the end of our tenancy??
In any event, the agents contradicted one another in their lies and one of them had actually told the landlord that all of the deposit and extra rent had been paid back! So they intended to keep the money from both us and the landlord!
After I pointed this out and passed on these emails to the landlord, Darren informed us that it had all been an error; the money had been “misplaced and found in a secure place and would now be immediately refunded in full.
I cannot necessarily comment on the organisation as a whole however it seems negligent that no one higher up replied to our further complaints nor were these two agents held accountable.
England has some of the sloppiest regulations covering this sector of business activity and it is a rare thing nowadays to find agents who are educated enough to write at university standard. It may not be rare to find honest agents but Pedder were disgracefully dishonest in our case and the fact that they have had nearly two years to rectify what was indeed conspiracy to commit fraud of approximately £3,500 does indeed taint the whole organisation.
Please avoid dealing with this estate agency at all cost.
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May 05, 2022
I had the pleasure of booking Pedder Estates to sell my flat in Penge and the team of Bill Russell and Nicole Jackson were brilliant in getting the sale done. Nicole also recommended a great solicitors who worked tirelessly to get the property sold before ... Sep 24, 2019
Dear Mr Rossetti Thank you for your comments in relation to your tenancy which concluded in December 2017. Pedder have no record of a request for our complaints procedure nor have we had any communication from The Property Ombudsman about any complaint with regards to your tenancy.
Pedder have full records for all tenancies which I have checked and the communication at the time shows that there was a query in relation to the date the tenancy ended and therefore the period of rent that was due. This was discussed via email with yourselves, Pedder staff and your landlord. Once the end date of the tenancy was confirmed, your account was updated correctly and the matter resolved successfully. For the sake of clarity, funds were not “misplaced”.
I would be pleased to discuss this with you further via email at [email protected] and I can provide you with a copy of our complaints procedure.
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Opening Hours
Address
Pedder
Pissarro House, 77A Westow Hill
Crystal Palace,London
Greater London
SE19 1TX
020 8702 9333
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 96% | £236,440 | £3,200,000 |
| Lettings | 93% | 95% | £900 | £3,050 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 30 | 1 | 74 | 4 | 71 | 3 | 75 | 2 | 12 | 4 |
Areas covered
- SE19
- Crystal Palace
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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I'd like to commend our property manager - Mr. Andrzej Szczepaniak. We live in Zambia so we obviously need an agent that is on the ball and switched on as we would say here. Mr. Szczepaniak is all of that and more. He let's us ...
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We have had a small number of property managers from Pedder over the years, but Nora has been outstanding. She has always led appropriately with her own initiative, she is very responsive and we felt we collaborated very effectively when we needed to be more ...
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Fab Agency! really worked well to solve all! Thanks Thanks Samantha!...
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Carolina made the experience of purchasing our first home extremely easy. She went above and beyond to make sure the process ran smoothly, chasing and pushing things were needed whilst maintaining a constant stream of communication which we really appreciated.
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I have used Pedder’s services for just over 4 years now, initially to rent out a flat, and more recently to sell it. I have to say that every single member of the team that I have come across throughout this time has been exceptional. ...
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Carolina is an A class agent! She is understanding, professional, patient and hard working. I'm glad she was my agent....
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Oct 02,2023
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Carolina was very responsive, intelligent and gave us confidence which is very important in such a potentially stressful situation....
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Sep 28,2023
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Carolina has been brilliant from the first time viewing the property right up until completion. She is personable, professional, transparent and fair. She went above and beyond to ensure all parties got a good outcome. She explains things clearly and always ensured I was kept ...
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Bill
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Scott
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Izabella
(39)
Samantha
(36)
Nora
Alicia
Vince
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Matthew
Drenusha
Nicky
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Complaints Procedure
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Last updated at 12:09 PM 15/02/2023 by allAgents
Best Estate Agent in SE19 
Best Estate Agent in South East London 
