Linley & Simpson
Roundhay, Leeds, LS8
3.1/5, 58 reviews
52% recommended
67% sales valuation accuracy
75% sales fee satisfaction
86% lettings valuation accuracy
60% lettings fee satisfaction

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“DO NOT EVEN THINK ABOUT USING THIS LETTING AG......”

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Sep 23,2019
Minithumbdown
By: 'Adrian'
Sep 23,2019
5 people found
this helpful
DO NOT EVEN THINK ABOUT USING THIS LETTING AGENCY. I moved into a property with Linley and Simpson in March 2019. The existing boiler was faulty and it took them 10 weeks to fix leaving me with no heating or hot water for this period of time and then blamed the contractor for the delays. I have since reported a fault with my bathroom floor and 11 weeks later I am still awaiting somebody to come and look at the problem. I have asked to be released from my tenancy agreement early due to the lack of resolution of repairs and they have told me that I would be liable for the remarketing costs and any further rent until they have relet the property. I have other issues regarding rent and when I spoke to the office a very rude lady just constantly talked over the top of me and would not listen to my concerns. Seems that all they are interested in is taking your money. ABSOLUTELY DISGRACEFUL
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Latest Reviews

View all Reviews 58
13th Dec 2023
reviewed by 'Annie'
“I was delayed moving into my flat as they were sending in cleaners (the flat had been empty for a ......”
17th Oct 2023
reviewed by '300 westone plaza1 - 9 Cavendish Street Sheffield S3 7SJ'
“Absolutely right. Do not rent from linley and Simpson when things go wrong they start blaming others. I was told ......”
6th Dec 2020
reviewed by 'johanna'
“DO NOT TOUCH THIS AGENT WITH A BARGE POLE!!!!!! UNPROFESSIONAL, RUDE, INCOMPETENT WITH A SHOCKINGLY BAD LEVEL OF CUSTOMER SERVICE ....”
26th Nov 2019
reviewed by '[email protected]'
“Dissatisfied on the day of completion. Linley and Simpson LOST the whole set of house keys which delayed removals and ......”
5th Nov 2019
reviewed by 'Madhusudan'
“That was very nice and straight forward , very professional approach. Rik made my search journey easy and bliss full....”
8th Oct 2019
reviewed by 'Panagiotis'
“Dear Linley and SimpsonA few days ago I had the opportunity to rent a house through your agency. Rik Mandalia ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Linley & Simpson
54 Street Lane
Roundhay,Leeds
West Yorkshire
LS8 2ET
0113 2370281

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 67% 75% £96,000 £96,000
Lettings 86% 60% £450 £1,957
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 2 20 20 1 1 0 1 1 4
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“WITHHOLDING DEPOSIT...”

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Dec 13,2023
Minithumbdown
By: 'Annie'
Dec 13,2023
0 people found
this helpful
I was delayed moving into my flat as they were sending in cleaners (the flat had been empty for a month). I got in and there was still black mould on the walls. The mould worsened during my 3 years there to the point where I ...
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“Absolutely right. Do not rent from linley and......”

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Oct 17,2023
Minithumbdown
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Emna
By: '300 westone plaza1 - 9 Cavendish Street Sheffield S3 7SJ'
Oct 17,2023
1 people found
this helpful
Absolutely right. Do not rent from linley and Simpson when things go wrong they start blaming others. I was told that their other company they're using is to be blamed for their incompetence. I too was emailed by a lady named Kelly booth. All she ...
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“DO NOT TOUCH THIS AGENT WITH A BARGE POLE!!!!......”

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Dec 06,2020
Minithumbdown
By: 'johanna'
Dec 06,2020
0 people found
this helpful
DO NOT TOUCH THIS AGENT WITH A BARGE POLE!!!!!! UNPROFESSIONAL, RUDE, INCOMPETENT WITH A SHOCKINGLY BAD LEVEL OF CUSTOMER SERVICE ....
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“lost whole set of keys...”

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Nov 26,2019
Minithumbdown
By: '[email protected]'
Nov 26,2019
1 people found
this helpful
Dissatisfied on the day of completion. Linley and Simpson LOST the whole set of house keys which delayed removals and move in. A lock change was arranged but I had to keep chasing the office for updates and more information. This was completed but I ...
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“That was very nice and straight forward , ver......”

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Nov 05,2019
Minithumbup
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Rikesh
By: 'Madhusudan'
Nov 05,2019
0 people found
this helpful
That was very nice and straight forward , very professional approach. Rik made my search journey easy and bliss full....
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“Dear Linley and SimpsonA few days ago I had ......”

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Oct 08,2019
Minithumbup
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Rikesh
By: 'Panagiotis'
Oct 08,2019
0 people found
this helpful
Dear Linley and Simpson A few days ago I had the opportunity to rent a house through your agency. Rik Mandalia was the man that helped me to find the proper house for my family. I would like to mention that Rik Mandalia is the ...
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“DO NOT EVEN THINK ABOUT USING THIS LETTING AG......”

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Sep 23,2019
Minithumbdown
By: 'Adrian'
Sep 23,2019
5 people found
this helpful
DO NOT EVEN THINK ABOUT USING THIS LETTING AGENCY. I moved into a property with Linley and Simpson in March 2019. The existing boiler was faulty and it took them 10 weeks to fix leaving me with no heating or hot water for this period of time ...
read full review
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“Rented a property from this agency , poorly m......”

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Jul 26,2019
Minithumbdown
By: 'Imran'
Jul 26,2019
4 people found
this helpful
Rented a property from this agency , poorly managed overpriced property. They forced me to take Homelet insurance in particular and said 'they cannot proceed without it'. At the end of tenancy gave exhorbitant quotes for elementary cleaning and repairs to the property despite it being ...
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“Rik is the best agent -Highly recommended...”

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Mar 09,2019
Minithumbup
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Rikesh
By: 'Dr'
Mar 09,2019
0 people found
this helpful
I was so stressful to find a proper property but Rik was a star. So welcoming and reassuring . He knew exactly what I need .I can definitely say that he is so clever and caring about his costumers. He tried his best and I managed ...
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Comment on agent fees
Excellent
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“10/10...”

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Jan 03,2019
Minithumbup
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Rikesh
By: 'Laila'
Jan 03,2019
0 people found
this helpful
Rik was extremely helpful and went above and beyond to ensure we found somewhere that really suited us and somewhere we could live happily rather than pushing us into a quick sale for his own benefit and ease. He genuinely cares about his clients which ...
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Comment on agent fees
Good
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“The best property agent experience so far...”

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Dec 03,2018
Minithumbup
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Rikesh
By: 'Mark'
Dec 03,2018
0 people found
this helpful
I viewed a number of properties with Rik - after our first viewing, he quickly sought to establish what I was looking for and anticipated what I might like and, more importantly, what I would not like - and saved me considerable time in the ...
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Comment on agent fees
Reasonable.
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“Useful info & advice for settlement in the UK...”

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Dec 02,2018
Minithumbup
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Rikesh
By: 'Jaeyeol(Jay)'
Dec 02,2018
0 people found
this helpful
When I met Rikesh Mandalia of L&S(Roundhay) last July, he spared no efforts to help me find a most suitable property, providing priceless tips to a customer who had come from a faraway country, South Korea for a stable settlement in Leeds. Thanks ...
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“Plane Tree...”

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Nov 22,2018
Minithumbup
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Rikesh
By: 'Sammy'
Nov 22,2018
0 people found
this helpful
Rik was very helpful and went above and beyond to help me find the right property. It was the best experience I have had so far in trying to rent a property with an agency, would highly recommend Him and Linley & Simpson to others....
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Good
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“Always Great service...”

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Nov 20,2018
Minithumbup
By: 'Dillon'
Nov 20,2018
0 people found
this helpful
As a landlord, I have been a customer of Linley & Simpson's for over 4 years. I have always found their service to be courteous and professional. The most important thing for me, particularly as I live in the USA, is that the communication is concise and ...
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“Tennant Feedback...”

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Oct 01,2018
Minithumbup
By: 'Lake'
Oct 01,2018
0 people found
this helpful
Hi I cannot stress how professional, helpful and consistent in excellent service both Rik and Lottie were throughout the process of finding and executing a tenancy agreement. Returning calls promptly, providing accurate and up-to-date information. They stood out from their competitors with whom I had ...
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“Very nice experience...”

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Sep 27,2018
Minithumbup
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Rikesh
By: 'Mr.'
Sep 27,2018
0 people found
this helpful
Jon and Rick helped in a non persuasive way 👍 And I'd recommend them to anyone who wants to rent a place....
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“Understanding my requirements and matching me with the best available options.......”

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Sep 27,2018
Minithumbup
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Rikesh
By: 'Manoj'
Sep 27,2018
0 people found
this helpful
I would give Linley& Simpson top marks for understanding my requirements and offering me the best available options...I would like to especially mention Rik Mandalia for being patient and showing me many properties and guiding me thru the process and finally getting me a ...
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Good
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“Awful customer service...”

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Aug 09,2018
Minithumbdown
By: 'Silas'
Aug 09,2018
0 people found
this helpful
I contacted this agency on Monday the 6th August to ask about viewing one flat that myself and my girlfriend liked and also any other 2 bedroom flats they have available in the city centre. I was informed by Karen on the telephone that this was ...
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“Emma came round for the valuation she was friendly professional ......”

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Jan 22,2018
Minithumbup
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Emna
By: 'Jimmy'
Jan 22,2018
0 people found
this helpful
Emma came round for the valuation she was friendly professional and explained all services and fees thoroughly. The office found me a tenant really quickly. I've no problems in dealing with them whatsoever. Very pleased....
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“We have had a problem with the boiler, I have ......”

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Dec 18,2017
Minithumbdown
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Josh
By: 'Eric'
Dec 18,2017
1 people found
this helpful
We have had a problem with the boiler, I have explained as accuratly as I can the problem which is not a big issue to solve but which consequences could have been important. They do not listen or do not try to understand they just ...
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Comment on agent fees
definitly Bad
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“Linley and Simpson provided an excellent service in finding prospective ......”

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Oct 30,2017
Minithumbup
By: 'Lisa'
Oct 30,2017
0 people found
this helpful
Linley and Simpson provided an excellent service in finding prospective tenants for my property. Communication was great and I received some sound advice throughout the process which was greatly appreciated, particularly as a first time landlady. I feel very confident that they will continue to ...
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“We approached Linley & Simpson in a difficult position and they ......”

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Oct 27,2017
Minithumbup
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Ellis
By: 'Super'
Oct 27,2017
0 people found
this helpful
We approached Linley & Simpson in a difficult position and they immediately started working towards helping us. Ellis particularly went over and above her role to help us find a home as quickly as possible and she was informative and helpful along the way. The whole ...
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Comment on agent fees
The fee’s were as expected
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“WE HAVE HAD TO WAIT A WEEK TO VIEW A ......”

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Jun 10,2017
Minithumbdown
By: 'SAM'
Jun 10,2017
3 people found
this helpful
WE HAVE HAD TO WAIT A WEEK TO VIEW A HOUSE AS THEY HAD NO VIEWING PERSONNEL AVAILABLE ON SATURDAY MORNING - THE ONLY TIME THEY ARE OPEN OVER THE WEEKEND. NEITHER DO THEY DO EVENING VIEWINGS. SEEMS RIDICULOUS IN THIS DAY AND AGE. THE ...
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“I had never rented before until I took a property ......”

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Mar 02,2017
Minithumbup
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Cleo
By: 'Swallow'
Mar 02,2017
1 people found
this helpful
I had never rented before until I took a property in Ls17. Of all the agents I registered with they were the best and I eventually took a flat which I stayed in for 4 years. I found them to be excellent. All maintenance issues dealt ...
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Comment on agent fees
A little high but no check out fee which is a plus
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“Linley & Simpson have been brilliant with us throughout our 3 and ......”

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Mar 01,2017
Minithumbup
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katie
By: 'SG'
Mar 01,2017
0 people found
this helpful
Linley & Simpson have been brilliant with us throughout our 3 and a half year tenancy. From the minute we looked at the apartment right through to getting us an extra week as our new house wasn;t quite ready nothing was too much trouble. Jenny & Katie ...
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Comment on agent fees
The fees were fair enough imho.
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“Disgraceful experience. Never again through this agent. Poor communication. Very ......”

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Feb 20,2017
Minithumbdown
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katie
By: 'Mr'
Feb 20,2017
3 people found
this helpful
Disgraceful experience. Never again through this agent. Poor communication. Very arrogant, and unprofessional. Money grabbers. Charged me £120 for a red mark on a carpet not the size of 5 P piece. Could have had my whole house carpet washed for that much. Spent a whole day ...
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“When we first moved 6 months ago we had an awful ......”

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Sep 14,2016
Minithumbdown
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Ben
By: 'Anon456'
Sep 14,2016
3 people found
this helpful
When we first moved 6 months ago we had an awful experience of them messing around with keys and us having to wait all day outside. But that's in anither review. Now we've moved out and they're knocking down our deposit. Which we saw on this ...
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“Throughout the process of selling our house and moving to ......”

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Aug 05,2015
Minithumbup
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Angela
By: 'Dorothy'
Aug 05,2015
0 people found
this helpful
Throughout the process of selling our house and moving to Wetherby we were treated with the utmost courtesy. All enquiries by email were answered promptly and none of our requests were ignored. Our worries were treated with kind words and we were never made to ...
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Comment on agent fees
The fees were as we expected as having been told in advance.
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“I have been arrested everyday with ridiculous amounts of email, ......”

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Aug 01,2015
Minithumbdown
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Cleo
By: 'New'
Aug 01,2015
1 people found
this helpful
I have been arrested everyday with ridiculous amounts of email, when I return the email asking to be removed from mailing list I get another email regarding other properties. This is borderline harassment. Iv tried calling but the number on email makes a screeching noise. ...
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“I chose Linley & Simpson to sell my property as I ......”

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Jul 18,2015
Minithumbdown
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David
By: 'Martin'
Jul 18,2015
2 people found
this helpful
I chose Linley & Simpson to sell my property as I had previously used them as a landlord and had received reasonably good service. What a mistake. The team were clearly not set up to deal with sales and their skills in this area were clearly ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Customer Complaints Handling

Procedure

Linley and Simpson aims to provide the highest standards of service to all its customers, but to ensure that your interests are safeguarded, we offer the following:

- If you believe you have a grievance, please write in the first instance to the Branch Manager at the office where your problem originated. Managers’ names and contact details may be found on our website.

- The grievance will be acknowledged within 3 working days, investigated thoroughly in accordance with established ‘in-house’ procedures and a reply sent to the complainant within 21 days of receipt of the letter.

- If the complainant is dissatisfied with the initial outcome, he or she can appeal to the Company Directors.

- Will Linley or Nick Simpson at 56 Street Lane, Roundhay, Leeds, LS8 2ET  [email protected] or [email protected]

- If the complainant is still not satisfied, Linley and Simpson offers independent mediation between the complainant and the company via The Property Ombudsman for Lettings.

        

        Last updated at 10:22 AM 22/05/2012 by VC
    

                        

                        

                            


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