100% sales valuation accuracy
86% sales fee satisfaction
Sep 20,2019
Sep 20,2019
2
people found
this helpful
this helpful
I have just left this Hove branch to enquire about the following property: https://www.onthemarket.com/details/7639087/
I became aware of this property instantly through on the market and telephoned numerous times. As my call wasn't answered or returned, I drove to their office (fighting the climate change activism taking place in the streets) to meet face to face as I have been looking for a property for over a month now.
This is in the perfect location for my daughter's schooling and the advert clearly uses favourable location and proximity to schools as one of its features and assets. I spoke with the lettings clerk to book a viewing and was told I could be part of the (already 2 persons) block viewing. Upon mentioning that I would like to live in the property with my 9-year-old daughter (at school locally) was met with resistance and told I could not live in one bedroom with a 9- year-old that I had to live in a 2 bedroom. I highlighted their false advertising of promoting this as family-friendly and using the proximity to the local schools as contradictory and asked to speak with the manager.
The young manageress began to re-iterate the same prejudice. It is prejudice.
Telling me that this was a fire regulation (that couples can share a room but a mother and daughter can't) and/or I could only live in a 2-bedroom and the owner wouldn't allow a mother and child to live at the property and it was for professionals. I asked her why she felt that language was ok to assume that I would not be a working professional and she tied herself in many linguistic knots contradicting all that was said. Such as they already had a tenant for the property, the block viewings were full (despite her colleague already telling me there were only two people). I challenged her to call the owner whom she claimed to know very well and request that I may be able to live in the property with my child but it became clear that she and this agency would put obstacles every step of the way to put me forward as a tenant.
I am upset as this lack of understanding regarding single parents - it is a culture of poor training and lack of education that single parents can also be working professionals. I intend to formally complain to the board of Brand Vaughan and make this incident public as it was rude and unnecessary and this company need to get their marketing aligned with ethical standards alongside some staff training.
I became aware of this property instantly through on the market and telephoned numerous times. As my call wasn't answered or returned, I drove to their office (fighting the climate change activism taking place in the streets) to meet face to face as I have been looking for a property for over a month now.
This is in the perfect location for my daughter's schooling and the advert clearly uses favourable location and proximity to schools as one of its features and assets. I spoke with the lettings clerk to book a viewing and was told I could be part of the (already 2 persons) block viewing. Upon mentioning that I would like to live in the property with my 9-year-old daughter (at school locally) was met with resistance and told I could not live in one bedroom with a 9- year-old that I had to live in a 2 bedroom. I highlighted their false advertising of promoting this as family-friendly and using the proximity to the local schools as contradictory and asked to speak with the manager.
The young manageress began to re-iterate the same prejudice. It is prejudice.
Telling me that this was a fire regulation (that couples can share a room but a mother and daughter can't) and/or I could only live in a 2-bedroom and the owner wouldn't allow a mother and child to live at the property and it was for professionals. I asked her why she felt that language was ok to assume that I would not be a working professional and she tied herself in many linguistic knots contradicting all that was said. Such as they already had a tenant for the property, the block viewings were full (despite her colleague already telling me there were only two people). I challenged her to call the owner whom she claimed to know very well and request that I may be able to live in the property with my child but it became clear that she and this agency would put obstacles every step of the way to put me forward as a tenant.
I am upset as this lack of understanding regarding single parents - it is a culture of poor training and lack of education that single parents can also be working professionals. I intend to formally complain to the board of Brand Vaughan and make this incident public as it was rude and unnecessary and this company need to get their marketing aligned with ethical standards alongside some staff training.
Attachments
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
14th Aug 2024
reviewed by 'andyf'
30th Apr 2024
reviewed by 'A very upset tenant'
10th Feb 2024
reviewed by 'Beth'
22nd Sep 2023
reviewed by 'Shelly'
10th Nov 2022
reviewed by 'Yasmina'
24th Sep 2022
reviewed by 'Tenant'
Opening Hours
Address
Brand Vaughan
117-118 Western Road
Hove
East Sussex
BN3 1DB
01273 221100
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 86% | £212,500 | £650,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 4 | 10 | 23 | 3 | 0 | 4 | 1 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Aug 14,2024
Aug 14,2024
0
people found
this helpful
this helpful
The service I receive from this company is a joke.
I am a landlord and ended up using Brand Vaughan as my previous company was acquired, not through any choice I made.
They have recently formed some sort of alliance with a company called Michael ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 30,2024
Apr 30,2024
0
people found
this helpful
this helpful
Worst letting agency in the UK. Please, first of all, take a look at the attached pictures; these were the conditions my partner and I were living in. They kept saying they would fix this issue but they never did and it was progressively getting ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
May 01, 2024
View all comments
(1)
Brand Vaughan is an awful letting agency.
I've shared your experience on X. I hope you don't mind.
@ExploitedTenant #BrandVaughan #ExploitedTenantsUk
Best Regards ...
Feb 10,2024
Feb 10,2024
2
people found
this helpful
this helpful
Im a student, and i wanted to warn everyone about this letting agency. They are secretive and unhelpful, as well as rude and condescending. When trying to make sure they didn’t sell our house for next year to someone else, I called the company ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 15, 2024
View all comments
(3)
I’ve heard similar and can certainly concur on their condescending manner. There is an implicit attitude that a renter is somehow a lesser person than a landlord. They suffer from staff turnover so continuity is an issue. They moved their office out to Worthing, ironically because of the cost of renting an office in Brighton but also I suspect to reduce in person visits from the great unwashed. ...
Sep 22,2023
Sep 22,2023
2
people found
this helpful
this helpful
My daughter's housemates gained keys to their uni house two weeks ago to find it covered in black mould, fire and carbon monoxide alarms not working, fire extingishers out of date, disgustingly dirty - no cleaning at all! Keys, locks, doors bell missing and broken ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 10,2022
Nov 10,2022
2
people found
this helpful
this helpful
I have been with this agency for about 3 years, and as far as there are no problem with the property and you pay your rent, they only contact you for renewals and not much else. I reported a leak 2 years ago, after all this time ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Apr 29, 2024
View all comments
(1)
I've had a similar experience (Brand Vaughan are awful).
I've shared your experience in twitter (BrandVaughan ExploitedTenantsUk).
I hope you don't mind.
Best Regards ...
Sep 24,2022
Sep 24,2022
1
people found
this helpful
this helpful
I’d say the service provided by Brand Vaughan has been appalling, but in fact it has been non-existant. The property was not ready for the move-in date, falsely advertised, and despite our constant chasing, they have done almost nothing for an entire month, all ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 01,2022
Sep 01,2022
2
people found
this helpful
this helpful
Terrible agent. Slow communication and short notices of visits (barely legal). If something was broken (such as the heating) it would take more than a week to get it solved. At the end of the tenancy unreasonable charges were made against us. We disputed the ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Jun 02,2022
Jun 02,2022
0
people found
this helpful
this helpful
Brand Vaughan's staff are friendly, helpful and efficient. They have managed property for us for some years now and they always go above and beyond to ensure that everything runs smoothly. I highly recommend them, both as letting and sales agents....
read full review
read full review
Was this helpful?
Yes
Yes
May 13,2022
May 13,2022
2
people found
this helpful
this helpful
I called up regarding a studio this afternoon, spoke to a man with an unprofessional and rude manner. He completely disregarded my questions and repeatedly said “what?” to everything I was saying. I was shocked at how unprofessional it was....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 19,2022
Apr 19,2022
3
people found
this helpful
this helpful
This agency is the worse I have had dealings with, I warn other. landlords to stay well clear (absolute shower)...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 22,2022
Feb 22,2022
0
people found
this helpful
this helpful
Chloe Stringer has been the most helpful lettings agent I have ever come across since being at Uni! I had difficulties with my tenancy, and she personally made the extra effort to ensure everything ran smooth with my tenancy swap-over! Her communication, professionalism and care ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 15,2022
Feb 15,2022
0
people found
this helpful
this helpful
They truly do care for individuals and contact is both easy and incredibly fast, the staff are ready to assist in any way possible and they will be sure to rectify any mishap. Thank you!...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 04,2022
Feb 04,2022
4
people found
this helpful
this helpful
''I've tried to call you a couple of times.' Is one of the standard opening lines when Brand Vaughn haven't returned a call or an email request.
As a landlord, I paid Brand Vaughn to manage on of my properties. I was appalled at ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 27,2022
Jan 27,2022
0
people found
this helpful
this helpful
Chloe has gone above and beyond to help me with exceptional attitude. Thank you. She has always got back to me with updates and alternative ideas to help
me with my situation. I can't thank her enough....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 21,2022
Jan 21,2022
0
people found
this helpful
this helpful
Very helpful and efficient throughout the whole process so far. During viewing of the place, Greta was quick to answer all my questions so great help when deciding where to rent....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 21,2022
Jan 21,2022
0
people found
this helpful
this helpful
Beth was so amazing! really helped us a lot with finding a house. We were struggling and she picked out four amazing houses in our price range. Was really interactive with us and seemed really eager to help us find THE house. Thank you so ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 18,2022
Jan 18,2022
0
people found
this helpful
this helpful
Had a house viewing with Beth and she was lovely, answered any questions we had and told us all we needed to know about the house....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 13,2022
Jan 13,2022
0
people found
this helpful
this helpful
Myself and my friends are first-time renters and we were really pleased with the help we received from brand Vaughan....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 02,2021
Dec 02,2021
0
people found
this helpful
this helpful
I had Beth help me out, she showed me round 5 hours in an hour and a half. She was so helpful and informative with anything I wanted to know. So excited to move next year into one of the houses she showed me. Such a ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 23,2021
Oct 23,2021
5
people found
this helpful
this helpful
Absolutely awful letting agents, didn’t give us our deposit back for months. Poor communication, rude customer service, made promises about repair which were never carried out during our tenancy. Don’t go with them, they’ll con you at the end!...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 15,2021
Mar 15,2021
2
people found
this helpful
this helpful
As a guarentor for a tenant I have been extremely disappointed. Brand Vaughan do not communicate in a timely manner, emails go unanswered and matters that should be brought to my attention are not.
When my son first tried to move in to the property ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 11,2021
Feb 11,2021
1
people found
this helpful
this helpful
TERRIBLE MANAGEMENT
They don’t act on reported issues raised one year ago! We are tired to have to repeat ourselves over and over again and hear back from them saying they are handling our issues the correct way....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 01,2021
Feb 01,2021
0
people found
this helpful
this helpful
They cancelled viewings multiple times last minute. I then called and listed a few properties I was interested in, they said they would get back to me multiple times and never did. Bad customer serivce!...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 20,2020
Oct 20,2020
0
people found
this helpful
this helpful
New tenants were found exceptionally quickly, thank you Brand Vaughan. Unfortunately lack of communication between different teams seemed apparent, though difficult under Covid circumstances....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 19,2020
Oct 19,2020
2
people found
this helpful
this helpful
I will never use this company again. During the tenancy there was a couple of occasions that needed someone to come and repair things. It was a constant game of chasing them to get updates. We were left with no washing machine for over a ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 02,2020
Oct 02,2020
6
people found
this helpful
this helpful
Utterly appalling rental agent. We made the mistake of taking out a student rental through them. Half way through lockdown they changed the locks without telling any of the 5 tenants, when there was an issue with the property they always struggled to get hold of ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 25,2020
Sep 25,2020
0
people found
this helpful
this helpful
I think this agent is a very good . My wife and me have found all the staff very helpful and the flat is clean and modern. It was a stressful time to move to this city but now we are so happy and the agents ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 21,2020
Sep 21,2020
8
people found
this helpful
this helpful
If I could give a zero rating I would. I have just had to practically beg Kerri Standing , the Western Road Property Manager for my deposit back 12 days after my tenancy ended. They took £260 for cleaning some dust off a window seal , and a couple ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 25, 2020
View all comments
(1)
Had a similar situation. Lived in a one bedroom flat in hove, had to wait over a month after tenancy end to see my deductions (not actually receive any money). Over £200 taken off deposit for cleaning alone. Took videos before i left - of course it wasn't in any state to need to spend that money on cleaning. They also are absolutely hopeless on email. Usually wait almost a week for any response. ...
Sep 15,2020
Sep 15,2020
0
people found
this helpful
this helpful
Everything has been very good. I’ve rented for several years and had mixed experiences.
Brand Vaughan were professional and on time for the viewing and knew all about the flat. We moved in with no problems and any issues are quickly fixed....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 17,2020
Jun 17,2020
9
people found
this helpful
this helpful
Daughter and her uni friends haven’t even moved in yet and they have been a nightmare from minute one. Made all sorts of statements verbally at the viewings. Then put huge pressure on the group to sign a reservation form, which they will argue ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
