50% lettings valuation accuracy
50% lettings fee satisfaction
Sep 19,2019
Sep 19,2019
0
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I would like to preface this by stating that I have been renting for 10 years now with both agencies and direct landlords and have never had a company so involved in the minutiae of my existence. I lived in a B&R managed property for 2 years and currently have almost 300 emails from correspondence with B&R.
Continuously bombarded by B&R over ridiculous issues. Lived in a property with an upstairs neighbour that had their own issues and displayed difficult behaviour. I.e would remove stuff she did not deem worthy of being thrown out from within our bins and place at our front door. This neighbour managed to get B&Rs contact details and was constantly reporting back resulting in us feeling as though we were living in a police state. instead of seeing the situation for what it and acting on our behalf B&R then started to act on behalf of the neighbour. This resulted in me being rung whilst at work to accuse me of stealing a bathtub that had been by my neighbours bin for over 2 weeks. This was only one of numerous issues they indulged the neighbour in instead of asserting any authority that our property was actually none of this neighbours business. In the end I felt as though it was impossible to exist in the property without constant emails from B&R as well as constant problems going unresolved.
One example of such problems was the mold under the stairs which we first raised as a issue in early 2018. By June 2019 still nothing was done despite continuing requests for access and multiple people coming to look at the property and do nothing. Eventually we were told that the works would result in no electric/water to the property for the duration. However, when we gave our notice it was then imperative for B&R to start the works immediately and again we had to fight our corner for the works to take place in void time due to the massive inconvenience it would have caused.
I will close with another example that illustrates B&Rs ridiculous money grabbing nature. I have attached a picture of our garden when we moved into the property. As is evident the garden is strewn with building materials and is overall not the state you would expect to recieve your property from a 'professional' letting agents. We cleared the garden only to be told 2 years later when trying to redeem our deposit that they were going to charge us £97 for removal of this debris. Insane.
Overall, if you wish to be bombarded by accusatory emails for daring to exist in your home and you are not attached to your money then feel free to use B&R. However, if you have any sense I would strongly recommend to avoid.
Continuously bombarded by B&R over ridiculous issues. Lived in a property with an upstairs neighbour that had their own issues and displayed difficult behaviour. I.e would remove stuff she did not deem worthy of being thrown out from within our bins and place at our front door. This neighbour managed to get B&Rs contact details and was constantly reporting back resulting in us feeling as though we were living in a police state. instead of seeing the situation for what it and acting on our behalf B&R then started to act on behalf of the neighbour. This resulted in me being rung whilst at work to accuse me of stealing a bathtub that had been by my neighbours bin for over 2 weeks. This was only one of numerous issues they indulged the neighbour in instead of asserting any authority that our property was actually none of this neighbours business. In the end I felt as though it was impossible to exist in the property without constant emails from B&R as well as constant problems going unresolved.
One example of such problems was the mold under the stairs which we first raised as a issue in early 2018. By June 2019 still nothing was done despite continuing requests for access and multiple people coming to look at the property and do nothing. Eventually we were told that the works would result in no electric/water to the property for the duration. However, when we gave our notice it was then imperative for B&R to start the works immediately and again we had to fight our corner for the works to take place in void time due to the massive inconvenience it would have caused.
I will close with another example that illustrates B&Rs ridiculous money grabbing nature. I have attached a picture of our garden when we moved into the property. As is evident the garden is strewn with building materials and is overall not the state you would expect to recieve your property from a 'professional' letting agents. We cleared the garden only to be told 2 years later when trying to redeem our deposit that they were going to charge us £97 for removal of this debris. Insane.
Overall, if you wish to be bombarded by accusatory emails for daring to exist in your home and you are not attached to your money then feel free to use B&R. However, if you have any sense I would strongly recommend to avoid.
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Latest Reviews
23rd Jun 2023
reviewed by 'Javier'
19th Sep 2019
reviewed by 'Maddi'
14th Sep 2017
reviewed by 'Leumas'
1st Jun 2013
reviewed by 'Alice'
24th May 2013
reviewed by 'Rolanduk'
Opening Hours
Address
Benham and Reeves Residential Lettings
38 Highgate High Street
Highgate,London
Greater London
N6 5JG
020 3468 2009
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 50% | £1,740 | £1,740 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
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Jun 23,2023
Jun 23,2023
0
people found
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Terrible experience. They put pressure on you to sign contracts on the spot. I have zero professionalism in emails, with monosyllabic responses like...
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Sep 19,2019
Sep 19,2019
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people found
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I would like to preface this by stating that I have been renting for 10 years now with both agencies and direct landlords and have never had a company so involved in the minutiae of my existence. I lived in a B&R managed property for 2 ...
read full review
read full review
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Sep 14,2017
Sep 14,2017
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I have just moved to Highgate from New York, and initially found it very complicated to get a flat here. But when I found Ivan through a recommendation, the whole process became a lot easier. He certainly understands everything and explains it so I can ...
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Comment on agent fees
Cost for admin and checking of the inventory are both definitely fair
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Sep 18, 2017
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(1)
Thanks Leumas, glad Ivan at our Highgate lettings branch was knowledgeable and able to help you understand the housing process here in the UK as we know it can be daunting for first-time tenants. I note that you have rated our fees as fair, we do aim to be highly competitive in the market. Wishing you a successful tenancy, kind regards, Marc von Grundherr, Director ...
Nov 14,2014
Nov 14,2014
2
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We have recently moved into a wonderful rental property in Highgate and thanks to the efficient, professional and personable approach by Ivan and his team from the Highgate Office, our move couldn't have been smoother. All queries have been dealt with quickly, the paperwork side ...
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Nov 17, 2014
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Dear Amy. Thank you for your kind words - Ivan is one of our longest standing managers and it is great to know that you were pleased with the service - while we are paid by the Landlord we do go to great lengths to ensure we consider a tenant's needs too. Many thanks. Marc von Grundherr ...
Jun 01,2013
Jun 01,2013
7
people found
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Benham and Reeves in Highgate have been looking after my property now for over 12 years. Ivan's knowledge of the area and market is second to none. They produce timely monthly statements which are now all online, their credit control is really efficient even though rent ...
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May 24,2013
May 24,2013
9
people found
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this helpful
I had to leave this review as I find Ivan absolutely first class and his knowledge and professionalism is very apparent. It was actually Uran who handled the task of finding my new tenants and he was excellent. Very friendly and always responded promptly to ...
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May 02,2013
May 02,2013
21
people found
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Great communication - everything explained by Ivan and Uran. Very efficient paperwork. This is the 3rd time ive rented in London and this team made the whole process so simple. Highly recommended to anyone looking to rent from professionals....
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