“Lack of empathy and distressing policy...”
2 Star Review
Sep 17,2019
By:
'Solomon'
Sep 17,2019
Branch: Hove, 99 Western Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BN22
Branch: Hove, 99 Western Road
Lettings (as a Tenant)
Postcode: BN22
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Everything went really well and fast except on the humanity side. We moved from Yorkshire to the South East Coast and I expected to sign the contract, make necessary payments and collect the keys. However, the agents insisted on seeing my wife face-to-face before they can allow us into the property. All my pleas to them to consider the distance and the stress it will put on our 8 month baby were unheeded. I made several propositions to them including taking my wife to them personally first thing after we move in was rebuffed. This was particularly painful as I am solely responsible for paying the rent and all associated bills. The agent ridiculously demanded that I bring my family all the way from Yorkshire just to sign the contract when I was the only one on ground.
Were it not for our desperate situation, I wouldn't mind loosing my holding deposit to look for accommodation elsewhere. I suggest a policy change especially when one is moving hundreds of mile from one end of the country to the other.
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