1 Star Review
Sep 15,2019
By:
'Dragana'
Sep 15,2019
Branch: London, 60 Wimbledon Hill Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW19
Branch: London, 60 Wimbledon Hill Road
Lettings (as a Tenant)
Postcode: SW19
1
people found
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Romana was amazingly helpful and professional in finding a place to rent almost a year and half ago. I was thinking what a great agency...
But...my flatmate and me, we came into a personal conflict, where she involved the agency. The problem escalated to the point where I was physically assaulted by my flatmate.The police was involved on this occasion.
I had a meeting with Gemma where she agreed that my flatmate behaviour was antisocial (what is the breach of the contract), and there is a great concern of my health and safety. She also agreed that I can move ASAP as they can’t make decision who has to leave, promising support in getting back any outstanding amounts from my flatmate.
Disappointingly, Gemma didn’t keep the promise. She keeps changing her mind. On one occasion, Gemma stated that I’m responsible for payments until a new tenant enter the place (although Gemma confirmed me that my flatmate is happy to take over the tenancy).
When I expressed my disappointment, Gemma emailed me back “To be clear, the landlord is not obligated to allow this change to the tenancy however we are working our best efforts to do so, therefore your assistance and understanding would be appreciated.”
I would understand this under normal circumstances, but my case is an emergency case. It’s about my health and safety, I don’t feel safe to leave in the place any longer. The situation has an impacted on all aspects of my life.
Since then Gemma keep ignoring my emails and calls. I’m moving out on Monday 16th September, and I don’t have a clear situation yet. I found this so unprofessional and so unfair to me. I feel so bad having to deal with all this...
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