Stopsley, Luton, LU2
4.6/5, 20 reviews
90% recommended
100% sales valuation accuracy
95% sales fee satisfaction

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“Our experience with Connells in Stopsley so far has been ......”

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Nov 04,2012
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By: 'Taylor'
Nov 04,2012
7 people found
this helpful
Our experience with Connells in Stopsley so far has been disgraceful. They don't return calls when they say they will, they send out inaccurate letters, they don't inform you about all prospective viewings. We would NEVER use them again nor would we ever recommend them. They all appear to be a bunch of cowboys, they don't take your deadlines seriously, your home is definitely NOT in safe hands and you are not a valued customer. Do yourself a favour and use ANY of the other agents in the village, unless you want to spend all your time chasing them for updates and getting them to pass on messages.
What agent could do to change your mind?
Absolutely nothing, they have done so much damage in terms of their service that they cannot undo it.
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By: William Jones
Feb 12, 2016
We at Connells pride ourselves on our customer experience, and as such, It is disappointing to read such a review.

In addition to complying with Connells already exceptionally high standards of service, we are also members of The Property Ombudsman and therefore comply with their code of practise and standards of service set out therein.

Due to the lack of information provided by this individual I cannot provide a suitable response

Should the complainant wish to raise an official grievance using the Connells complaints procedure and have the matter investigated further we would gladly do so.

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Latest Reviews

View all Reviews 20
26th Mar 2024
reviewed by 'Happy shoppers'
“So I called Connells Stopsley on a Monday, I spoke this very pleasent Gentleman Shane Thomas. He listened for the ......”
1st Aug 2023
reviewed by 'Michael'
“Chris, Branch Manager, in fact his whole team, have been excellent from start to finish selling our property. Pleasant, understanding, ......”
14th Aug 2022
reviewed by 'Yasmin'
“Buyers beware!! Connels is full of con men and women. They will take your money and deliver absolutely nothing! A ......”
30th Sep 2021
reviewed by 'Mrs Anya Heath'
“I sold my mother's house through Connells Stopsley and they provided an excellent professional and efficient service. Their online portal ......”
27th Mar 2021
reviewed by 'Jane Bingham'
“We were very impressed with Chris and Luke at Connells. Both were professional, friendly and helpful. Within a few hours ......”
4th Sep 2018
reviewed by 'Anita'
“Christ and Adam are reliable and I found them to be consistently pleasant , tackling their job with dedication and a ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Connells
Jansel House Parade 656 Hitchin Road
Stopsley,Luton
Hertfordshire
LU2 7XH
01582 737069

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 95% £165,000 £340,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 14 1 3 1 1 0
Areas covered
Services offered
  • Sales
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  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
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  • Home Builder
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“So I called Connells Stopsley on a Monday, I ......”

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Mar 26,2024
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Shane
By: 'Happy shoppers'
Mar 26,2024
0 people found
this helpful
So I called Connells Stopsley on a Monday, I spoke this very pleasent Gentleman Shane Thomas. He listened for the first 5 min to listen to me go on about how we have “house searching fatigue” it’s been 4 years!!! Several agents later ahhhh anyway , he ...
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“Chris, Branch Manager, in fact his whole team......”

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Aug 01,2023
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Chris
By: 'Michael'
Aug 01,2023
0 people found
this helpful
Chris, Branch Manager, in fact his whole team, have been excellent from start to finish selling our property. Pleasant, understanding, fair and a capable negotiator - professional throughout! I was the lead executor living 120 miles away, not the easiest situation, and I cannot speak more ...
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“Buyers beware!! Connels is full of con men an......”

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Aug 14,2022
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Brigid
By: 'Yasmin'
Aug 14,2022
0 people found
this helpful
Buyers beware!! Connels is full of con men and women. They will take your money and deliver absolutely nothing! A big waste of time. I would give them absolutely zero stars but I have to click one to write my review! I spent a lot ...
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“I sold my mother's house through Connells Sto......”

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Sep 30,2021
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By: 'Mrs Anya Heath'
Sep 30,2021
0 people found
this helpful
I sold my mother's house through Connells Stopsley and they provided an excellent professional and efficient service. Their online portal was fantastic and it was easy to download documents and track the progress of the sale....
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“Great Service...”

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Mar 27,2021
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Chris
By: 'Jane Bingham'
Mar 27,2021
0 people found
this helpful
We were very impressed with Chris and Luke at Connells. Both were professional, friendly and helpful. Within a few hours of our property being put on the market through Connells people started to arrange viewings. We received an offer within 2 days and finally agreed our ...
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“Customer service...”

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Sep 04,2018
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Chris
By: 'Anita'
Sep 04,2018
1 people found
this helpful
Christ and Adam are reliable and I found them to be consistently pleasant , tackling their job with dedication and a smile , they are very supportive. Thanks for helping me with buying my house ....
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Comment on agent fees
good
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“Thank you...”

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May 10,2018
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Chris
By: 'Lucy'
May 10,2018
0 people found
this helpful
Selling my family home has been an emotionally roller coaster, however it has been made easier and less painful by these members of staff. The viewings were arranged for me and communication has been constant. Thank you very much Chris and Bridget....
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“House sale...”

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Mar 29,2018
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Chris
By: 'Clare'
Mar 29,2018
0 people found
this helpful
Chris was fantastic right from when I asked for an agent to value the house. This is the first house we have sold and Chris had all the time in the world to explain how it all worked and what we had to do. Through ...
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“Chris , Is a dedicated agent , From my initial meeting with ......”

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Feb 21,2018
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Chris
By: 'David'
Feb 21,2018
0 people found
this helpful
Chris , Is a dedicated agent , From my initial meeting with him he prooved knowledgeable , and the right man for the job. - To the extent I didn't entertain the other agents I initially booked appointments with to sell the property. I found Chris to listen ...
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Comment on agent fees
very competitive - market rates
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“I would like to thank everyone who helped with the ......”

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Nov 23,2017
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Chris
By: 'Carol'
Nov 23,2017
0 people found
this helpful
I would like to thank everyone who helped with the sale of my house. It was very stressful at times but they made things as easy as possible for me, for which I am very grateful....
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Comment on agent fees
Good
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“Very happy with the service received. Good communication and professional ......”

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Oct 26,2017
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Chris
By: 'David'
Oct 26,2017
0 people found
this helpful
Very happy with the service received. Good communication and professional at all times. Happily recommend them, helpful all the way through from sale to completion....
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Comment on agent fees
good
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“From the very first time I met Chris when he ......”

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Oct 15,2017
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Chris
By: 'Lorraine'
Oct 15,2017
0 people found
this helpful
From the very first time I met Chris when he came to the house to price up the property I knew this was the Estate Agent i would be using. In a very difficult and an emotional situation he made the whole house sale feel ...
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Comment on agent fees
The Agents fees were fairly reasonable, compared to others
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“I found the whole process both selling my house and ......”

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Sep 29,2017
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Chris
By: 'CarolH'
Sep 29,2017
0 people found
this helpful
I found the whole process both selling my house and my purchase of another property extremely smooth, everyone in the Stopsley branch were helpful and dealt with all my queries (of which there were quite a few, not having bought and sold for 35 years). Thank ...
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Comment on agent fees
Reasonable, as expected
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“Everyone at this branch were helpful throughout the selling process ......”

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Sep 25,2017
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Chris
By: 'Liz'
Sep 25,2017
0 people found
this helpful
Everyone at this branch were helpful throughout the selling process from getting a valuation through to receiving the offer. Staff were friendly and we always felt that we could contact them with any questions....
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Comment on agent fees
These were fine.
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“Craig and Brigid have been fantastic throughout the whole process ......”

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Sep 21,2017
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Brigid
By: 'Helen'
Sep 21,2017
0 people found
this helpful
Craig and Brigid have been fantastic throughout the whole process of selling our Dad's house after his death last November. Craig has been invaluable in his constant support. My brother and I live on the South coast and we have had peace of mind as ...
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Comment on agent fees
Agent fees are fair and as expected. Money well spent!
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“top quality service, very friendly, quick to reply to any ......”

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Sep 21,2017
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Craig
By: 'belinda'
Sep 21,2017
0 people found
this helpful
top quality service, very friendly, quick to reply to any questions would recommend to any one, Craig prutton helped us from beginning to end,...
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Comment on agent fees
i dont think any one is happy to pay fees but as fees go they were quite reasonable
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“We've recently sold 2 properties as well as bought a house ......”

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Sep 19,2017
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Craig
By: 'Erica'
Sep 19,2017
0 people found
this helpful
We've recently sold 2 properties as well as bought a house through Connells and couldn't reccomend them more. Craig, the manager and Brigid couldn't have been more accommodating, they constantly kept us updated through the process of buying and selling and went out of their way ...
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Comment on agent fees
We felt that the estate agent fees were reasonable compared to others we had looked at.
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“We had our house on the market with another Stopsley ......”

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Sep 15,2017
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By: 'S'
Sep 15,2017
0 people found
this helpful
We had our house on the market with another Stopsley agent for 7 months with no offers. A friend had bought through Connells and recommended them to us. Chris Blackham valued our property and explained why the marketing techniques used by the other agent were not ...
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Comment on agent fees
Good
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“Cannot Thank Adam and Chris enough for being so efficient ......”

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Feb 12,2016
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Chris
By: 'David'
Feb 12,2016
0 people found
this helpful
Cannot Thank Adam and Chris enough for being so efficient are willing to help with buying my first house. They made organizing each stage of the process as easy as it possibly could be....
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Comment on agent fees
Good
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“Our experience with Connells in Stopsley so far has been ......”

Share on :
Nov 04,2012
Minithumbdown
By: 'Taylor'
Nov 04,2012
7 people found
this helpful
Our experience with Connells in Stopsley so far has been disgraceful. They don't return calls when they say they will, they send out inaccurate letters, they don't inform you about all prospective viewings. We would NEVER use them again nor would we ever recommend them. ...
read full review
What agent could do to change your mind?
Absolutely nothing, they have done so much damage in terms of their service that they cannot undo it.
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: William Jones
Feb 12, 2016
View all comments (1)
We at Connells pride ourselves on our customer experience, and as such, It is disappointing to read such a review. In addition to complying with Connells already exceptionally high standards of service, we are also members of The Property Ombudsman and therefore comply with their code of practise and standards of service set out therein. Due to the lack of information provided by this individual I cannot provide a suitable response Should the complainant wish to raise an official g ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Connells, Luton LU2 7XH



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