Albany Residential
London, E6
2.2/5, 19 reviews
37% recommended
57% sales valuation accuracy
63% sales fee satisfaction
75% lettings valuation accuracy
64% lettings fee satisfaction

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“Avoid at all Costs, If I could give a minus ......”

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Nov 04,2012
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Mohammed
By: 'paul'
Nov 04,2012
7 people found
this helpful
Avoid at all Costs, If I could give a minus score I would.
Rented my home out last year as my wife had offer of dream job abroad and we had lots of offers from different agents.
I was new so decided on management for experienced help.
Stated as it was our home and had recently been refurbished we in no way wanted DSS tenants.
Received deposit and first rent and all seemed fine but 2nd months did not arrive and had to chase, eventually received 15 days later (20 days late) with excuse of standing order problems.
Had to chase again 3rd month and then rent stopped, I claimed on insurance only to find Albany had taken out policy in their name and not mine and took their fees from insurance payments.
Then the lies came out, Albany had made the tenancy out in peoples names to get past the reference checks and allowed them to sublet to people looking to claim benefit without me knowledge, they then transfered the agreement over to persons trying to claim and let guarantor walk away.
This has been to court 3 times because of the mess Albany made and their lies and basic non-communication, they have also changed ownership to another company to avoid liability and withdrawn from TPO.
I am still fighting to get some rent back but also to get the tenants out and Albany have walked off as if nothing happened, this has cost me thousands of pounds in lost rent and legal bills not to mention stress ans sleepless nights.
Dont touch them, in fact if I was going to do it again id figure it all out myself and not touch an agency until they are regulated by law.
What agent could do to change your mind?
Do not touch them, I tie the whole company in together not just the names mentioned I could name more but they are all linked by single email and so are all aware.
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Latest Reviews

View all Reviews 19
16th Sep 2023
reviewed by 'Bohdan'
“Despite what other people said about their experience with this company and specifically with agent Asma, I was very pleased ......”
16th Oct 2020
reviewed by 'Tara'
“I have had nothing but great experiences when dealing with Albany. The friendly, quick, and professional responses I receive whenever ......”
15th Oct 2020
reviewed by 'Julian'
“Avoid like the plague. Problem after problem. Unable to get things repaired in a reasonable time scale. Book the same ......”
29th May 2019
reviewed by 'Mitica'
“I pay 500£ for one house end I want my money back I pay 4 weeks ago end I call meny times ......”
20th Jul 2018
reviewed by 'Anonymous'
“Having first told the agency of current situation and in need of a quick process. The Agency reassured me it ......”
31st May 2018
reviewed by 'Unknown'
“PLEASE DO NOT SIGN UP WITH THIS AGENT. They are crooks and do not know how to communicate. They are ......”
Opening Hours
  • Monday: 09:30 - 17:30
  • Tuesday: 09:30 - 17:30
  • Wednesday: 09:30 - 17:30
  • Thursday: 09:30 - 17:30
  • Friday: 09:30 - 17:30
  • Saturday: 09:30 - 02:00
  • Sunday: Closed
Address

Albany Residential
14 High Street
Plaistow,London
Greater London
E6 5LX
020 8471 9393

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 57% 63% £0 £0
Lettings 75% 64% £850 £2,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 6 2 4 0 0 0 0 0 2
Areas covered
  • E13
  • e15
  • e16
  • rm10
  • rm9
  • rm8
  • e10
  • e11
  • e3
  • e1
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Dagenham, RM10
London, E6

“Despite what other people said about their ex......”

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Sep 16,2023
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asma
By: 'Bohdan'
Sep 16,2023
0 people found
this helpful
Despite what other people said about their experience with this company and specifically with agent Asma, I was very pleased with the service that they provided. She is a good and responsible agent, very passionate and helpful when we struggled with getting some documents....
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“Professional service...”

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Oct 16,2020
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asma
By: 'Tara'
Oct 16,2020
0 people found
this helpful
I have had nothing but great experiences when dealing with Albany. The friendly, quick, and professional responses I receive whenever I contact them with queries is excellent. We have done few renewals until we bought outback own house, when we left the property we had ...
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“Shady firm....”

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Oct 15,2020
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asma
By: 'Julian'
Oct 15,2020
0 people found
this helpful
Avoid like the plague. Problem after problem. Unable to get things repaired in a reasonable time scale. Book the same people to deal with faults, wait in all day and they don’t turn up. The icing on the cake is that they tried to ...
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“I pay 500£ for nothing,end I want money refund!...”

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May 29,2019
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Mitica
By: 'Mitica'
May 29,2019
2 people found
this helpful
I pay 500£ for one house end I want my money back I pay 4 weeks ago end I call meny times about money end nothing!...
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Comment on agent fees
I take money end after I spoke bad with the people!
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“Waste of time...”

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Jul 20,2018
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By: 'Anonymous'
Jul 20,2018
2 people found
this helpful
Having first told the agency of current situation and in need of a quick process. The Agency reassured me it was possible to complete renting process within week. Had to deal with 3 different member of the team, none of whom actually got back to me ...
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“EXTREMELY POOR...”

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May 31,2018
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asma
By: 'Unknown'
May 31,2018
3 people found
this helpful
PLEASE DO NOT SIGN UP WITH THIS AGENT. They are crooks and do not know how to communicate. They are unprofessional and the worst company I have worked with. The number of failures from this company is unreal. They will take your money and not ...
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Comment on agent fees
Bad
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“Do not trust this estate agent in Plaistow, they so ......”

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Oct 31,2016
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Rita
By: 'Sqm'
Oct 31,2016
6 people found
this helpful
Do not trust this estate agent in Plaistow, they so misleading and promise you everything. Having tenants from these people you will be in problems. I'm struggling at the moment and going through court proceedings. They are no help they just good to take extortion ...
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Comment on agent fees
So bad
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“I had an awful time with previous tenants and was ......”

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Oct 21,2015
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Sharon
By: 'happy'
Oct 21,2015
0 people found
this helpful
I had an awful time with previous tenants and was looking online for a new estate agent. I saw this agent and left a message to call me. They contacted me within a few hours and the same night came to view the property. I ...
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“I have had a great expectance with Albany since I ......”

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Oct 06,2015
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By: 'Owner'
Oct 06,2015
0 people found
this helpful
I have had a great expectance with Albany since I bought and rented my property. I disagree with all of the comments made by others....
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“As we liked a flat in barking, we went to ......”

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Sep 30,2015
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Sharon
By: 'Barking'
Sep 30,2015
5 people found
this helpful
As we liked a flat in barking, we went to pay da holding deposit. They took £500 and told us to submit our documents in 2 days. But they were asking for some random documents . And they put property back on market again for rent while referencing ...
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What agent could do to change your mind?
They could've give me a reason and refund my money
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“We'll I have great service from albany and all of ......”

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Jul 15,2014
Minithumbup
By: 'Sarah'
Jul 15,2014
0 people found
this helpful
We'll I have great service from albany and all of the staff. My 4 bedroom property was promptly rented and a lovely family moved in. They are paying market price and property is maintained well. I can only advice people to deal with albany. If you ...
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“Albany rented our flat out to a lady and after ......”

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Jun 07,2014
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By: 'Displeased'
Jun 07,2014
7 people found
this helpful
Albany rented our flat out to a lady and after a year I was informed that this lady had moved and somebody was trying to change the name on the council tax. The lady herself said her mother was moving in though albany claimed the ...
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What agent could do to change your mind?
Nothing. The arrogance of the staff in particular the manager shows he gets away with this a lot. Not this time.
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“All the reviews made by all the customers below are ......”

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Jan 09,2014
Minithumbup
By: 'H'
Jan 09,2014
0 people found
this helpful
All the reviews made by all the customers below are very surprising . Cannot believe that someone can say bad word about Albany as my experience has been very good. Can only say Thank you as they have given me good tenants and have provided a ...
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“Albany was given notice to good tenants that they put ......”

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Dec 05,2013
Minithumbdown
By: 'Bad'
Dec 05,2013
6 people found
this helpful
Albany was given notice to good tenants that they put in my property every years so that they can find new tenants so they may get another letting fee from me. i complained about it to a guy called Zain who said'' he was the ...
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What agent could do to change your mind?
nothing....
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“Wow just read the reports regarding this incompetent agency. They ......”

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Dec 03,2013
Minithumbdown
By: 'J'
Dec 03,2013
6 people found
this helpful
Wow just read the reports regarding this incompetent agency. They have given me nothing but grief they have my money and refuse to return, will not answer any calls. Place awful tenants in and they trash the place. They are con merchants and there is ...
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“I would like to warn all landlords to stay well ......”

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Sep 18,2013
Minithumbdown
By: 'Mr'
Sep 18,2013
8 people found
this helpful
I would like to warn all landlords to stay well clear of this company especially a man by the name of Zain who has defrauded me of my £1000 deposit which was never returned. He has several court cases on at the moment and do not ...
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By: Displeased
Jun 07, 2014
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Please can u contact me on [email protected] ...

“My daugher paid this agency £1775.00 to rent a studio flat ......”

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Feb 08,2013
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Luther
By: 'Alexandra'
Feb 08,2013
9 people found
this helpful
My daugher paid this agency £1775.00 to rent a studio flat in Beckton. We made the payment on the 29th of January 2013, signed the contract and collected the house key on the 30th January. My daughter packed her stuff to move in on the 4th of ...
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What agent could do to change your mind?
They shouldn't be cheating innocent people who work hard for their money. Let them just pay me back.
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“Avoid at all Costs, If I could give a minus ......”

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Nov 04,2012
Minithumbdown
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Mohammed
By: 'paul'
Nov 04,2012
7 people found
this helpful
Avoid at all Costs, If I could give a minus score I would. Rented my home out last year as my wife had offer of dream job abroad and we had lots of offers from different agents. I was new so decided on management for ...
read full review
What agent could do to change your mind?
Do not touch them, I tie the whole company in together not just the names mentioned I could name more but they are all linked by single email and so are all aware.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
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“Very poor service and very poor customer service. Was misled ......”

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May 01,2010
Minithumbup
By: 'Susan'
May 01,2010
4 people found
this helpful
Very poor service and very poor customer service. Was misled by the agent and the service I paid for was not completed. Unfortunately discovered this after the contract had been signed. They refused to refund any of the charge, even though they admitted they had ...
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Vendor Fees

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Landlord Fees

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Tenant Fees

No fees set.
Last updated at 01/11/2022, 10:43 AM by Asma Khan
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:43 AM 01/11/2022 by Asma Khan

Awards won by Albany Residential, London E6 5LX



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