100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
68% lettings fee satisfaction
Sep 13,2019
Sep 13,2019
2
people found
this helpful
this helpful
One whole year with this agency. I am truly disappointed. They do not give customers priority, rude, not willing to help with the tenancy at all. They do not respond to emails on time (only when it concerns money, that's when they are happy to reply as soon as possible. If anything else pfft good luck). Staff members take advantage of us due to the fact that we are students and so they attempt to "do as they please".
Summary:
1. showing up for a viewing on the wrong day. Basically showing up whenever they like...
2. Not helping out with the house at all (ie, if there is something wrong with the house, i have to call someone, when the agents should be the ones calling. They earn commission for what exactly?)
3. Extremely Rude Staff
4. asking for 6 months rental up front. Which as a student is way too much. I'm not a millionaire, its already expensive enough I'm studying in this country.
5. Lazy
- Upon signing the tenancy agreement with the agency, they had lost an Emailed copy of my Documents (passport etc). Didn't bother to look for it in their emails clearly so they asked me to send it three times.
6. I had more help from the landlord themselves when it should be the other way round. The agents should be the ones taking care of me.
7. Only gave me a set of keys for the front door of the house. not even a key for the individual rooms. i couldn't even lock up the house if i were to leave for a long time. i would have to go down to the agents or physically meet the landlord to obtain the keys to lock it. then i would have to give it back and rush to the airport to catch my flight.
8. Prior to the checkout date. My landlord recommended me to contact the agents to get a cleaning crew. Seeing that they earn commission, they should be doing it for me. But alas, no... "Here's the number, go do it yourself:" I had to fly 10000 miles and a month early for my checkout date. if not i could still be enjoying my summer holiday.
Overall, I would avoid this agency at costs. They are rude, quite intimidating and very not caring at all.
Summary:
1. showing up for a viewing on the wrong day. Basically showing up whenever they like...
2. Not helping out with the house at all (ie, if there is something wrong with the house, i have to call someone, when the agents should be the ones calling. They earn commission for what exactly?)
3. Extremely Rude Staff
4. asking for 6 months rental up front. Which as a student is way too much. I'm not a millionaire, its already expensive enough I'm studying in this country.
5. Lazy
- Upon signing the tenancy agreement with the agency, they had lost an Emailed copy of my Documents (passport etc). Didn't bother to look for it in their emails clearly so they asked me to send it three times.
6. I had more help from the landlord themselves when it should be the other way round. The agents should be the ones taking care of me.
7. Only gave me a set of keys for the front door of the house. not even a key for the individual rooms. i couldn't even lock up the house if i were to leave for a long time. i would have to go down to the agents or physically meet the landlord to obtain the keys to lock it. then i would have to give it back and rush to the airport to catch my flight.
8. Prior to the checkout date. My landlord recommended me to contact the agents to get a cleaning crew. Seeing that they earn commission, they should be doing it for me. But alas, no... "Here's the number, go do it yourself:" I had to fly 10000 miles and a month early for my checkout date. if not i could still be enjoying my summer holiday.
Overall, I would avoid this agency at costs. They are rude, quite intimidating and very not caring at all.
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Latest Reviews
26th Jul 2024
reviewed by 'Daija Lynch'
4th Feb 2022
reviewed by 'lucy'
28th Dec 2020
reviewed by 'Glad to be gone'
13th Sep 2019
reviewed by 'Jeffri'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £250,000 | £330,000 |
| Lettings | 100% | 68% | £550 | £2,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 1 | 8 | 8 | 3 | 1 | 2 | 0 | 1 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 26,2024
Jul 26,2024
0
people found
this helpful
this helpful
DO NOT USE THEM. The worst agency I've ever dealt with.
Weeks between replies, ignorant to certain emails, slow, stressful and shady practices. Quick to take your money and slow to give it back. Organising viewings without prior notice. Less than 24hr notices before entrances ...
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Apr 06,2023
Apr 06,2023
0
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Very professional and helpful! Great communication with estate agents ( Georgia, Charlotte). I look forward to good cooperation during the tenancy....
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Feb 04,2022
Feb 04,2022
0
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Terrible- tried to manipulate us into more rent as we are students and asked us to pay a £519 non-refundable holding fee for a house they refused to show us the contract for before we paid that. They had no floor plans when we asked and ...
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Dec 28,2020
Dec 28,2020
0
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Absolutely awful, Della + Dean + Gemma are all quick to take your money but will turn on you after. We got invented 3 1/2 months late, the house was falling apart, took the landlady 3/4 months to fix the TV and front room light that was hanging out the ...
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Jun 05,2020
Jun 05,2020
0
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Very professional. The communication (especially with Gabby) has been fantastic. The best experience I have had yet with estate agencies in Egham....
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Sep 13,2019
Sep 13,2019
2
people found
this helpful
this helpful
One whole year with this agency. I am truly disappointed. They do not give customers priority, rude, not willing to help with the tenancy at all. They do not respond to emails on time (only when it concerns money, that's when they are happy to ...
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Aug 20,2019
Aug 20,2019
1
people found
this helpful
this helpful
Don't know about services for permanent tenants, but for student let it is pathetic and unprofessional. Property was promised to be finished renovating before move-in date, it was not and builders were in and out of the property without warning while us tenants had to ...
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Jun 27,2018
Jun 27,2018
0
people found
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What can I say, superb help and advice from Sue.
Kept me informed all the way through.
She couldnt do enough for us
Thank you from the bottom of our hearts.
Give this lady a pay rise!...
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Comment on agent fees
Excellent
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Nov 23,2017
Nov 23,2017
1
people found
this helpful
this helpful
Within hours of registering my details with Luke Jose I was getting sent properties that had just come onto the market,thereafter it was a pleasure working with him always helpful and keeping me up to date.
I would definitely recommend Your Move!...
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Comment on agent fees
Good
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Nov 21,2017
Nov 21,2017
1
people found
this helpful
this helpful
Abbie who works in administration was very quick at replying and also very helpful
Well done your move definitely would recommend thanks...
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Nov 21,2017
Nov 21,2017
1
people found
this helpful
this helpful
Luke provided excellent service from the minute he walked through the door to value my property. He and his team were very efficient in keeping me up to date with viewings and finding good tenants for me. Their property management department dealt with all queries ...
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Nov 21,2017
Nov 21,2017
2
people found
this helpful
this helpful
i was really impressed with the service I received from the moment I signed up for the property through to admin and the service which initially included some issues with the property but were rectified within the week. Very impressed with the whole team....
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Nov 21,2017
Nov 21,2017
1
people found
this helpful
this helpful
I registered my details and was kept up to date straight away of new properties coming onto the market. Within I was boomed in to see one and took it. Then after care was clear and efficient. We have signed all contracts within 2 weeks and ...
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Comment on agent fees
Good
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Nov 21,2017
Nov 21,2017
1
people found
this helpful
this helpful
I'm not really one to write a review but just wanted to say thank you to everyone at Your Move. Extremely professional, knowledgable staff who are always happy to help. Would definitely recommend....
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Nov 21,2017
Nov 21,2017
1
people found
this helpful
this helpful
I could not fault these guys. They have a great knowledge of the area with a friendly but very professional approach. Would recommend to anyone looking to rent a property....
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Nov 20,2017
Nov 20,2017
1
people found
this helpful
this helpful
I came to YourMove Egham branch to list my property and was overall very happy with my experience. Responses from all staff members was very professional and efficient. I would very happy to use this branch and recommend this branch to others....
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Nov 15,2017
Nov 15,2017
4
people found
this helpful
this helpful
An ongoing bed bug issue (that they have since admitted was 'historic') was not disclosed prior to tenancy. Issues raised received no reply, either via email or phone call, so the issue was left undealt with between September 2016 and January 2017. Enquiries as to the form ...
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Aug 30,2017
Aug 30,2017
7
people found
this helpful
this helpful
After the hell your move has put us through, I honestly would love the place to catch fire. After a year of having nothing fixed and being completely taken advantage of, they have the audacity to try and justify keeping 70% of our security deposit without ...
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Aug 03,2017
Aug 03,2017
8
people found
this helpful
this helpful
Horrific, idiocy, rip off
Words cannot describe how horrific our tenancy has been with Your Move. They're complete idiots, to the point I'm sure my pet rabbit could do a better job than them. The double book, they don't tell you someone is due to ...
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Comment on agent fees
For their services, horrendous.
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Jul 05,2017
Jul 05,2017
8
people found
this helpful
this helpful
If i could put 0 stars I would. These are the most idiotic airheads I've had the misfortune to encounter. Their employees are rude, have the mathematical skills of a 4 year old, and completely unorganized. If you want to have a terrible real estate experience and ...
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May 19,2017
May 19,2017
0
people found
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Having seen previous reviews I was very sceptical of your move in Egham, I could not have been more wrong. Michelle went above and beyond to ensure my issues with check in fees were solved, I am extremley pleased with the service I received....
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Comment on agent fees
Good.
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Apr 11,2017
Apr 11,2017
0
people found
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Your Move Egham worked very hard to find me good tenants. There were a lot of viewings and some tenants pulled out after everything was agreed, but they carried on with enthusiasm until good tenants were found. In particular, Sue & Dean on the viewings, and ...
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Sep 16,2016
Sep 16,2016
16
people found
this helpful
this helpful
I am a landlord who will be withdrawing my properties from this agency. The staff are rude, patronising, and lie through their teeth to cover their unprofessional behaviour. I would urge other student landlords to do the same. This agency is nothing but headache to ...
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Comment on agent fees
I should be charging them for wasting my time
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Sep 21,2015
Sep 21,2015
1
people found
this helpful
this helpful
In contrast to other Estate Agents I had dealings with in my search for a house Helen was very helpful and totally honest in her dealings with me . I was kept updated throughout the process and although I have found the whole thing stressful it ...
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Sep 16,2015
Sep 16,2015
1
people found
this helpful
this helpful
I was really happy with Helen and her team on the sale of my property.
Their communication was fantastic from start to finish on what was a very difficult sale, well done and thank you....
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Sep 16,2015
Sep 16,2015
1
people found
this helpful
this helpful
The agents were prompt, correctly judged the market and very helpful. I was overall very impressed with their service and helpful manner....
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Sep 15,2015
Sep 15,2015
2
people found
this helpful
this helpful
We cannot thank Helen and Hayley enough for their hard work, dedication and wealth of knowledge, nothing was too much trouble. We were kept really well informed every step of the way, which being as we hadn't moved home for 24 years was invaluable, if we ...
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May 23,2014
May 23,2014
9
people found
this helpful
this helpful
Very Bad service, terrible outcome for us as buyers. We had put an offer of 525000 on a property and were in the middle of the paperwork ie getting the mortgage approved etc. and these guys got another cash buyer to put an offer an the ...
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Dec 23,2013
Dec 23,2013
12
people found
this helpful
this helpful
Where can I start, the process of selling our house through Your Move was simply painful. The staff are simply not interested in you and really don't have much grasp of what is actually happening. Not once did I feel that they were actually working ...
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Sep 15, 2015
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Thank you for your comments which were disappointing to note. Please be advised that Pedro Barros left Your Move in October 2014. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
https://www.your-move.co.uk/help/complaints-process
Last updated at 2:40 PM 15/12/2015 by allAgents
