Sep 11,2019
Sep 11,2019
5
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A COMPLETE AND UTTER SHAMBLES - Ridgemoor were hopeless at returning calls or acting on any maintenance issues throughout 2018/19
More recently this company got into difficulty because they did not pay deposits back when they WERE DUE at the end of tenancy agreements. Secondly, they moved offices during this period, when they should have been returning deposits and at the beginning of a new academic year??
There were no new office address details registered on their contact details and one member of staff appeared to be working 'off a mobile.' All you got when calling this mobile – was leave a message to which there was never ever a response!
Ridgemoor blame internet issues, but in 2019 how difficult is in to log on in a café…anywhere in fact and keep your customers informed? How difficult is to visit a bank and make a bacs payment.
We obtained a mobile no for an Ali Khan who was totally harassed and clearly needed help to organise the enquiries and workload. There was no prioritising of calls.The company boss a Tony Isabor needs to take responsibility for the chaos of recent weeks. As 'Superior Landlord' – He could have left an automated message on the mobile, diverted calls to another number, sent out a generic email and structured some kind of plan - he should have helped Ali??!! Last Friday he dropped off a payment card handset and left Ali to it once again - Needless to say payments were not processed!
Students have been criticised for panicking, this is not fair and absurd. Our deposit of over £600 pp was now over 6 weeks late, more than 2 months after moving out and no-one ever called us back. Ali made false promises and numerous excuses but payments were never paid. On so many occasions we were given a date for payment but these deadlines were never met. No wonder students were rightly CONCERNED.
I am relieved to say that after literally hundreds and hundreds of calls over £3100 was returned but only at our persistence. So much time has been wasted when my daughter should have been focusing on her new job! Her flatmates eventually got their payments 3 days later after more calls.
If you are unfortunate enough to be signed under Ridgemoor, check with the DPS the exact terms of your deposit return now – our deposits were returned into Ridgemoor's bank not ours, keep records of everything and hopefully maintenance calls will be better served than my daughter and her house mates experienced. Hopeless… from day 1 and throughout.
Note – my daughter and flat mates were good tenants, no money was deducted as they left the house in the condition it was moved into, yet they were treated like this.
More recently this company got into difficulty because they did not pay deposits back when they WERE DUE at the end of tenancy agreements. Secondly, they moved offices during this period, when they should have been returning deposits and at the beginning of a new academic year??
There were no new office address details registered on their contact details and one member of staff appeared to be working 'off a mobile.' All you got when calling this mobile – was leave a message to which there was never ever a response!
Ridgemoor blame internet issues, but in 2019 how difficult is in to log on in a café…anywhere in fact and keep your customers informed? How difficult is to visit a bank and make a bacs payment.
We obtained a mobile no for an Ali Khan who was totally harassed and clearly needed help to organise the enquiries and workload. There was no prioritising of calls.The company boss a Tony Isabor needs to take responsibility for the chaos of recent weeks. As 'Superior Landlord' – He could have left an automated message on the mobile, diverted calls to another number, sent out a generic email and structured some kind of plan - he should have helped Ali??!! Last Friday he dropped off a payment card handset and left Ali to it once again - Needless to say payments were not processed!
Students have been criticised for panicking, this is not fair and absurd. Our deposit of over £600 pp was now over 6 weeks late, more than 2 months after moving out and no-one ever called us back. Ali made false promises and numerous excuses but payments were never paid. On so many occasions we were given a date for payment but these deadlines were never met. No wonder students were rightly CONCERNED.
I am relieved to say that after literally hundreds and hundreds of calls over £3100 was returned but only at our persistence. So much time has been wasted when my daughter should have been focusing on her new job! Her flatmates eventually got their payments 3 days later after more calls.
If you are unfortunate enough to be signed under Ridgemoor, check with the DPS the exact terms of your deposit return now – our deposits were returned into Ridgemoor's bank not ours, keep records of everything and hopefully maintenance calls will be better served than my daughter and her house mates experienced. Hopeless… from day 1 and throughout.
Note – my daughter and flat mates were good tenants, no money was deducted as they left the house in the condition it was moved into, yet they were treated like this.
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Latest Reviews
22nd Sep 2019
reviewed by 'Agneta'
11th Sep 2019
reviewed by 'Caroline'
11th Sep 2019
reviewed by 'tom'
Opening Hours
Address
Ridgemoor Properties Ltd
91, Wokingham Road
Reading
Berkshire
RG6 1LH
01189 662227
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 22 | 0 | 0 | 0 | 0 | 0 | 0 |
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Feb 27,2020
Feb 27,2020
4
people found
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this helpful
Don't use their service and/or Cintra Estate, Cintra Estate will pass your property to Ridgemoor Properties which is not under any Redress scheme. They are not passing me rent from the tenant despite multiple promises that they will and are not answering any calls ...
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Sep 26,2019
Sep 26,2019
1
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On numerous occasions Ridgemoor Properties have shown themselves to be very incompetent and dysfunctional. They withheld deposit worth over £600 pp from myself and housemates which was suppose to be given back at the end of our tenancy agreement. My housemates and I never violated our ...
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Sep 22,2019
Sep 22,2019
1
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AVOID AT ALL COSTS.
Ridgemoor Properties/Cintra Estates are a total scam, how they are still running I have no clue.
Caused nothing but stress for me, my housemates and our families across the whole 3 years.
Don't expect to get any money back without a ...
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Sep 13,2019
Sep 13,2019
1
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AVOID THIS COMPANY AT ALL COSTS and CINTRA ESTATES
My son and other tenants agreed small deduction for a replacement hoover at the end of their tenancy, Now over two months from the end of the tenancy there is still there is no return of ...
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Sep 11,2019
Sep 11,2019
5
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this helpful
A COMPLETE AND UTTER SHAMBLES - Ridgemoor were hopeless at returning calls or acting on any maintenance issues throughout 2018/19
More recently this company got into difficulty because they did not pay deposits back when they WERE DUE at the end of tenancy agreements. Secondly, they ...
read full review
read full review
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Sep 11,2019
Sep 11,2019
3
people found
this helpful
this helpful
PLEASE PLEASE DO NOT USE THIS COMPANY!
Myself and four others moved into one of their properties at the start of the 2018 academic year, upon arrival we did an inventory of the house listing all things that were damaged/not working etc. as we were ...
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Sep 07,2019
Sep 07,2019
1
people found
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Absolutely shocking service, having trouble moving into my new house because im chasing this deposit and Ridgemoor say "oh call Cintra they have it" and Cintra say "oh call Ridgemoor they have it"
NEVER USE CINTRA OR RIDGEMOOR...
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Sep 05,2019
Sep 05,2019
3
people found
this helpful
this helpful
These man don't deserve a rating to be honest. Completely dismal service and are yet to return our deposit of £6000. All of you looking for a flat to stay in, steer well clear from the clutches of Ridgemoor Properties and Cintra. Absolutely shocking....
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Sep 04,2019
Sep 04,2019
4
people found
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this helpful
AVOID AT ALL COSTS!
From the start of the Tenancy my son and his friends were made empty promises. In the month my son was sitting his exams they decided to start building works (mainly in his bedroom) everything was covered in dust with total ...
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Sep 04,2019
Sep 04,2019
4
people found
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To any students or anyone that knows students that are looking to rent a house in this area, please AVOID RIDGEMOOR PROPERTIES AND CINTRA ESTATES.
Me and my housemates moved out of our last property over 2 months ago, and we have not received our deposits ...
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Sep 03,2019
Sep 03,2019
6
people found
this helpful
this helpful
Avoid Ridgemoor Properties and Cintra Estates at all cost.
After securing a rental property through Cintra Estates, we were assigned Ridgemoor Properties as the property maintenance company (they are sister companies and have the same office).
They failed to correct numerous property issues throughout the ...
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Sep 03,2019
Sep 03,2019
6
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Agree with everything already written about Ridgemoor! Son & housemates still chasing deposit - £3750 in total. I don't know how many properties they have, but add it all up and that's a lot of money they have use of for well over a year. Have now ...
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Sep 03,2019
Sep 03,2019
5
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Absolutely apalling so called 'business'. Legally registered address is incorrect, and frankly I don't think it exists. Employees will refuse to give you their supposed 'new' address in Newbury (possibly illegal?). I could write a dissertation on how terrible this business is but I don't ...
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Sep 03,2019
Sep 03,2019
5
people found
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Shared a house with 4 other girls 2018/19 with the contract ending 30th June 2019 and still haven't received an over £3000 deposit back. So difficult to contact, they ignore emails and phonecalls and if you do get through they will lie, we've been told 4 different return dates so ...
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Sep 03,2019
Sep 03,2019
4
people found
this helpful
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Absolutely shocking company. Would not respond to maintenance calls. The issues got so bad we had to get environmental health involved. Asked for an extortionate deposit (£3500) for 5 people. This was paid in November (8 months before move in day) and we still haven’t received anything ...
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Sep 03,2019
Sep 03,2019
3
people found
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Absolutely shocking when it comes to returning deposit, but also were not up to scratch on communicating when housing issues came up. 2 months later and still radio silence on deposit, do not answer calls or emails....
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Aug 31,2019
Aug 31,2019
4
people found
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They don't even deserve 1 star. Property was grim and full of damp when we moved in, resulting in a hospital visit, alongside other multiple problems. Management were incredibly rude, and their manner was disgusting. Now waiting on our deposit for months, alongside many others, after ...
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Aug 30,2019
Aug 30,2019
7
people found
this helpful
this helpful
I am currently trying to get return of my daughters deposit. They have missed deadlines continously with no end of excuses. I spoke to them myself personally today and was promised payment by 'Ali' before close of play which did not happen. I looked the ...
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Aug 29,2019
Aug 29,2019
3
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this helpful
Scammers would not give deposit back until legal action was taken. Avoid at all costs! Society would benefit if this scum never existed in the first place....
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Aug 15,2019
Aug 15,2019
7
people found
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Bunch of crooks. Still chasing our daughter's deposit 2 months after finishing her tenancy. They have given the student's the runaround making one excuse after the other and now have not met the deadline that they set to pay it back. Shocking! We are now looking ...
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Aug 09,2019
Aug 09,2019
4
people found
this helpful
this helpful
Absolutely shocking service. My tenancy ended almost two months ago and I still haven't received my deposit back. They're dragging everything out for as long as possible. It's almost impossible to get in contact with them too. They NEVER reply to emails no matter what ...
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Jul 17,2019
Jul 17,2019
5
people found
this helpful
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Ridgemoor Properties is yet to repay a penny of a £2700 deposit. I have been unable to contact them at all and they have not responded to numerous voice mails. I do not believe they use the legal depsoit protection scheme either. As for maintenance, the ...
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Aug 28, 2019
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BUNCH OF STUDENTS LIVED AT 76 BLAIHAM ROAD READING ANF REDGEMOOR PROPERTIES ARE REFUSTING TO RETURN DEPOSITS THEY LAY TO THE STUDENT SAYING THEY WILL RETURN DEPOSIT EVEN GIVE A DATE BUT NO MONEY IS RETURNED. ...
Sep 12,2018
Sep 12,2018
10
people found
this helpful
this helpful
I am writing my review on Ridgmoor who i am under the impression are a sub group of Cintra. As I signed the contract and recieved my keys from Cintra, I assume that they are responsible for the conditions endured at least in part.
I ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11:32 AM 09/09/2019 by allAgents
