Nicholas Humphreys
Derby, DE1
1.8/5, 30 reviews
20% recommended
33% lettings valuation accuracy
52% lettings fee satisfaction

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“With the greatest emphasis, I encourage everyone to avoid these ......”

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Sep 10,2019
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Kevin
By: 'Michael'
Sep 10,2019
2 people found
this helpful
With the greatest emphasis, I encourage everyone to avoid these agents. After moving into the property we quickly discovered that the boiler was broke (no hot water or heating). Nicholas Humphrey’s were promptly informed and I expected the matter resolved. No. It took 8 months for them to replace the boiler, while we suffered through the cold of winter. The property was also full of mould, like other reviews mention, which the agent would not address. The drain got blocked at one point where the washing machine was backing into the sink and they never attended to this. Our front door was broken into, and this took then 6 months to “fix”, which to them meant painting over the cracks. It was by this time I was not surprised to find the house infested with mice and at one time 100’s of flies. I was less surprised when Kevin and the staff gave us false promises. To this day, the mice still roam the house. The practices of Nicholas Humphrey’s became so inhuman and illegal that I contacted the council and they involved environmental health. Only at this time did some (very minor) improvements occur.

During my tenancy, Kevin and the staff at Nicholas Humphrey’s refused to tell me who the landlord was. This is illegal. I have since found out, by council involvement, that it is BBHP Ltd. This company is owned by Nicholas Humphrey’s and they are using different names to avoid responsibility and exploit students. Having moved out of the property, BBHP Ltd. have sent us an invoice for exceeding bills. This is completely unethical considering that we had no heating or hot water for 8 months.

I strongly advise all people, student or otherwise, to avoid these estate agents in the hope that they will better their practices.
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Latest Reviews

View all Reviews 30
2nd Dec 2021
reviewed by 'Luke'
“Awful stay far away from Nicholas Humphreys awful at resolving situations, numerous leaks which take months to fix just awful...”
30th Dec 2020
reviewed by 'S'
“Terrible and disrespectful communication. Landlord of my property asked my to come in and meet one of Humphrey agent and ......”
25th Jul 2020
reviewed by 'James'
“Arguably the worst group of people I have had the displeasure of having contact with. Everything seemed fine when I ......”
15th Apr 2020
reviewed by 'Bob'
“The most disgusting, unreliable & conning company I have ever ran in to.Me and a few other groups of friends ......”
2nd Feb 2020
reviewed by 'Grace'
“im a student and ive just signed for a house for the next academic year with Nicholas Humphreys. Everything was ......”
5th Jan 2020
reviewed by 'Con'
“After a barely mediocre experience last year with the company we had lost a little hope in the company and ......”
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: Closed
  • Sunday: Closed
Address

Nicholas Humphreys
15 Friar Gate
Derby
Derbyshire
DE1 1BU
01332 265662

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 33% 52% £300 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 2 4 21 0 0 0 0 1 1
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  • DE1
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“Awful stay far away from Nicholas Humphreys a......”

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Dec 02,2021
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Michelle
By: 'Luke'
Dec 02,2021
0 people found
this helpful
Awful stay far away from Nicholas Humphreys awful at resolving situations, numerous leaks which take months to fix just awful...
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“Terrible and disrespectful communication. La......”

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Dec 30,2020
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By: 'S'
Dec 30,2020
0 people found
this helpful
Terrible and disrespectful communication. Landlord of my property asked my to come in and meet one of Humphrey agent and hand in keys(because it was my last day to move out ) I went to property to make sure that everything’s clean, I found ...
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“Arguably the worst group of people I have had......”

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Jul 25,2020
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By: 'James'
Jul 25,2020
0 people found
this helpful
Arguably the worst group of people I have had the displeasure of having contact with. Everything seemed fine when I signed my contract, they were friendly and there were no red flags from the start. But when move in day came that’s when they ...
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“Avoid Humphrys student lettings at all costs...”

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Apr 15,2020
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By: 'Bob'
Apr 15,2020
1 people found
this helpful
The most disgusting, unreliable & conning company I have ever ran in to. Me and a few other groups of friends all moved into -a few humphrys houses as different groups as our first student lettings after halls. first of all we moved in the house ...
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“im a student and ive just signed for a house ......”

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Feb 02,2020
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By: 'Grace'
Feb 02,2020
1 people found
this helpful
im a student and ive just signed for a house for the next academic year with Nicholas Humphreys. Everything was really easy and they don't charge a Reservation fee like the other estate agents in derby. They send the contracts over on email so you ...
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“After a barely mediocre experience last year ......”

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Jan 05,2020
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Elyse
By: 'Con'
Jan 05,2020
3 people found
this helpful
After a barely mediocre experience last year with the company we had lost a little hope in the company and regretted resigning for another year. We were assigned a new property manager from the upstairs office at the start of our new contract and she ...
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“St Peters Street...”

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Nov 02,2019
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By: 'Louise'
Nov 02,2019
0 people found
this helpful
Very disappointed I’ve had to even give one star, the treatment my daughter has had before and after moving into her flat on 13/9/19 has been abysmal, she first reserved a property in Oct 18 for this uni year with Nicholas Humphreys this was withdrawn by ...
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“With the greatest emphasis, I encourage everyone to avoid these ......”

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Sep 10,2019
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Kevin
By: 'Michael'
Sep 10,2019
2 people found
this helpful
With the greatest emphasis, I encourage everyone to avoid these agents. After moving into the property we quickly discovered that the boiler was broke (no hot water or heating). Nicholas Humphrey’s were promptly informed and I expected the matter resolved. No. It took 8 months ...
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“Norman House flats Disgusting treatment to ......”

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Aug 30,2019
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Helen
By: 'bertesd'
Aug 30,2019
1 people found
this helpful
Norman House flats Disgusting treatment to students, won’t do repairs, took £380 from deposit for cleaning at end of tenancy although place was spotless. Manipulate students to sign for further year only 4 months into tenancy by saying your rent will go up If you don’...
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“Avoid using this company...”

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Jun 19,2019
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John
By: 'Anon'
Jun 19,2019
2 people found
this helpful
I have been incredibly disappointed with this company. Their lack of professionalism and inability to do their job properly combined with their incompetence astonished me. I had heard feedback from students previously how badly they felt treated and how rude the agents were but until ...
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Comment on agent fees
Very high for what poor service you receive.
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“Not in any hurry to repair...”

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Apr 24,2019
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By: 'sal24601'
Apr 24,2019
1 people found
this helpful
Me and my partner rented our first place off these, a tiny little flat in the City Centre so we didn't have high hopes anyway. the process of actually getting the flat took a lot of time and money, money we weren't entirely sure what ...
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Comment on agent fees
High but unfortunately pretty standard for most letting agents these days
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“Landlords steer clear of these cowboys...”

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Apr 23,2019
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Kevin
By: 'Professional'
Apr 23,2019
3 people found
this helpful
Nicholas Humphreys has gone downhill in the last few years. The good people have left and Kevin Sutton would struggle to give you a straight answer about what he had for breakfast, let alone demonstrate any understanding of basic property law or keep any records. ...
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Comment on agent fees
The fees were fine when they performed but represented very poor value for the service actually provided.
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“Disgusting Letting agent. I am staying first time in rented ......”

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Nov 24,2017
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By: 'No'
Nov 24,2017
7 people found
this helpful
Disgusting Letting agent. I am staying first time in rented house and it is very bad stage. I am doing follow up from 6 months for the things which need to be changed. Property manager is very rude and does not respond to our any issues. ...
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“Very helpful and friendly. Always gave their best and worked ......”

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Aug 11,2017
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John
By: 'James'
Aug 11,2017
0 people found
this helpful
Very helpful and friendly. Always gave their best and worked beyond the normal hours to help me. Staying with company in my 3rd year...
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Comment on agent fees
GOOD
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“Arrived at the house to find mould in every corner, ......”

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Mar 01,2017
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By: 'Pbarlow1'
Mar 01,2017
6 people found
this helpful
Arrived at the house to find mould in every corner, and large mushrooms growing in the corner of the bathroom. This took literal months to fix. We had an insufficient lock for a few weeks and no fire alarms for the same. After I paid ...
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Comment on agent fees
For what we were given, way overpriced.
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“Do not very use this company!! This review is coming ......”

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Jul 22,2016
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By: 'HDS'
Jul 22,2016
2 people found
this helpful
Do not very use this company!! This review is coming from four girls that rented a property in Derby. First of all, we were told that we only had introduction only so Nicholas Humphrey's did not pay any attention to any of our problems we ...
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By: Kevin Sutton
Aug 16, 2016
View all comments (1)
I am sorry to hear of your experience whilst staying in Derby. If you can provide the property address I will conduct a thorough investigation into the issues raised. From the limited details available it appears that the property in question was managed by the landlady and therefore as an agency we have little control over her actions.However there are guidelines that should be followed by all landlords which we can assist with and follow up if not adhered to.Kind regards Kevin Sutton for Nicho ...

“Please do not enroll with Nicholas Humphrey's.They are lazy ......”

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Jun 30,2016
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By: 'Jason'
Jun 30,2016
2 people found
this helpful
Please do not enroll with Nicholas Humphrey's. They are lazy and they dont care. They never did any monthly check ups and the lady said every 3 monthly. I lived there 2years. We had no hot water/heating for 25days. We had to beg not to ...
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What agent could do to change your mind?
Bad. This is how they make there money, daylight robbery. I hope they can sleep at night by robbing human being like this..
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Comment on agent fees
Bad. This is how they make there money, daylight robbery. I hope they can sleep at night by robbing human being like this..
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“Please do not enroll with Nicholas Humphrey's.They are lazy ......”

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Jun 30,2016
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By: 'Jason'
Jun 30,2016
0 people found
this helpful
Please do not enroll with Nicholas Humphrey's. They are lazy and they dont care. They never did any monthly check ups and the lady said every 3 monthly. I lived there 2years. We had no hot water/heating for 25days. We had to beg not to ...
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What agent could do to change your mind?
Bad. This is how they make there money, daylight robbery. I hope they can sleep at night by robbing human being like this..
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Comment on agent fees
Bad. This is how they make there money, daylight robbery. I hope they can sleep at night by robbing human being like this..
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“absolute joke of a branch this one. lived in student ......”

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May 02,2016
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Kevin
By: 'Nick-Bass'
May 02,2016
2 people found
this helpful
absolute joke of a branch this one. lived in student accommodation that was supposed to be managed by them but when it comes to getting anything done the absolute idiots that work there will only ever say we'll pass it on to kevin. we currently ...
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What agent could do to change your mind?
expensive for a business that offers nothing in the way of repairs.
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Comment on agent fees
expensive for a business that offers nothing in the way of repairs.
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“My Stepson rented this property with 4 fellow students when it ......”

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Sep 29,2015
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By: 'David'
Sep 29,2015
2 people found
this helpful
My Stepson rented this property with 4 fellow students when it came to the end of the 1 year contract we as guarantors were all presented with huge bills for so called repairs. £220 to clean the property. £900 to repair a bed. £220 to repair a table leg and ...
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What agent could do to change your mind?
Ensure that landlords renting to students put in cheap furniture and not" ‚£1000 beds" and "‚£220 tables and chairs" . Be realistic about the price of any necessary repairs.
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“DON'T GO WITH NICHOLAS HUMPHREYS UNLESS they have stopped letting ......”

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Sep 10,2015
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By: 'PDJ'
Sep 10,2015
5 people found
this helpful
DON'T GO WITH NICHOLAS HUMPHREYS UNLESS they have stopped letting properties associated with Nottingham Student Lettings (owned by BSP holdings). Student properties in Nottingham owned by BSP holdings include: Castle Gate student apartments, Equitable House flats and many others * If you can forgive their rude, ...
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“I have dealt with this agency for two years now, ......”

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Feb 27,2015
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Lia
By: 'Annoyed'
Feb 27,2015
1 people found
this helpful
I have dealt with this agency for two years now, and the first year when Kevin Sutton was our property manager was lovely. Everything got fixed quickly and easily without any hassle, and we were kept up to date with everything via email. This year ...
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“Fantastic agent to deal with. I have known them now ......”

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Sep 19,2014
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By: 'Maria'
Sep 19,2014
0 people found
this helpful
Fantastic agent to deal with. I have known them now for 2 years across 2 different tenancies and they have always provided a high quality, reliable and trustworthy service. Staff are also very personable and accommodating and have gone out of their way to help me identify ...
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Comment on agent fees
In my personal experience and relative to other options I explored the fees charged by the agent are minimal and offer excellent value for money in terms of service provided.
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“I have lived in a shared house on Uttoxeter New ......”

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Sep 11,2014
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By: 'James'
Sep 11,2014
1 people found
this helpful
I have lived in a shared house on Uttoxeter New Road for the past year and have recently moved house again for my second year using Nicholas Humphreys. I am individual who likes to have the best of everything and that is including my accommodation ...
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“My name is Mrs Clark and I have been a ......”

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Sep 03,2014
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Kevin
By: 'Samantha'
Sep 03,2014
1 people found
this helpful
My name is Mrs Clark and I have been a landlord with six student properties in Derby for the past seven years. Although I managed my properties myself for the first few years the increasing difficulty in finding new students each year and having rooms ...
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“When informed one week after moving in that I was ......”

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Aug 18,2014
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Kevin
By: 'Reason'
Aug 18,2014
1 people found
this helpful
When informed one week after moving in that I was unable to pay for the property anymore and instead needed to leave, I was promised assistance in looking for a replacement tenant which never happened. I am now hugely in debt, now that I have ...
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What agent could do to change your mind?
Unhelpful con artists.
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“When we looked round the property we rented it looked ......”

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Sep 09,2013
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Kevin
By: 'Anonymous'
Sep 09,2013
3 people found
this helpful
When we looked round the property we rented it looked perfectly fine and the estate agents seemed very nice. However as soon as we moved it that all started to change. There were multiple things missing from and broken with the house, which we informed ...
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What agent could do to change your mind?
They could have dealt with the problems that we had more promptly. They could have checked that the house met building regulations before agreeing to rent it. They could have offered compensation for our damaged belongings. They could have dealt with our problems more professionally and showed more concern when we were discussing our problems.
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“Stay Clear of this company, or atleast Kevin Sutton. Payed £360......”

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Jun 18,2013
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By: 'Soph'
Jun 18,2013
1 people found
this helpful
Stay Clear of this company, or atleast Kevin Sutton. Payed £360pcm for a dingy flat that for 8 months was uninhabitable Damp problems in house, spent 6 months with a door that had a hole in it, rising damp on chimney breasts that were supposed to have ...
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What agent could do to change your mind?
Nothing! theres no real point in trying to change my mind too much damage has been done, no student should have to deal with the stress and illness caused by the property i had to live in.
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“I am writing this to warn all further prospective tenants ......”

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Mar 20,2013
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Kevin
By: 'Disgruntledtenant'
Mar 20,2013
1 people found
this helpful
I am writing this to warn all further prospective tenants to look elsewhere!! I was paying £360 a month for my place, and for what? A leaking roof, with plaster falling onto the dining table at meals, leaking down light fittings, mould, dodgy fittings even though ...
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What agent could do to change your mind?
Never again!! Nothing but grief from them and a company that doesn't care about customer satisfaction just their money. Don't fix repairs at all, mess about constantly with contracts when one person wants out asap due to the state they were living in during their tenancy and the other is looking for somewhere else asap.
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“To begin with nicholas humphreys were a good agency to ......”

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Aug 12,2012
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Christine
By: 'disgruntled'
Aug 12,2012
0 people found
this helpful
To begin with nicholas humphreys were a good agency to be looking with and then they showed their true colours. The branch manager was always helpful with the original search for a house which we completed early. the problems began when we booked viewings for ...
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What agent could do to change your mind?
very little, according to her description on their website she is a caring and helpful worker so maybe she could actually behave like that and act with some level of proffessionality
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 9:12 AM 03/05/2016 by Kevin Sutton

Awards won by Nicholas Humphreys, Derby DE1 1BU



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