“I was dealing originally with Dawn who came t......”
5 Star Review
Dec 06,2023
By:
'Martin'
Dec 06,2023
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: KA10
Lettings (as a Landlord)
Postcode: KA10
0
people found
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I was dealing originally with Dawn who came to see property for first time. She was not pushing for rent with Roxburgh which made me to choose them. All communications was very prompt and they will choose the best possible tenant, which will suit your ...
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5 Star Review
Nov 06,2023
By:
'Lesley.'
Nov 06,2023
Services: Lettings (as a Tenant)
Rent PCM: £625
Would you recommend?: Yes
Postcode: KA2
Lettings (as a Tenant)
Rent PCM: £625
Postcode: KA2
0
people found
this helpful
Always had an excellent service from Roxburgh Troon, Dawn in particular has always been extremely helpful, friendly and professional and would highly recommend to anyone thinking of renting with them. Extremely efficient and supportive. Thanks to all....
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“after a burst pipe caused major damage to my ......”
5 Star Review
Oct 17,2023
By:
'Mark McClelland'
Oct 17,2023
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: Yes
Postcode: KA7
Lettings (as a Tenant)
Rent PCM: £800
Postcode: KA7
0
people found
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after a burst pipe caused major damage to my own property I was struggling to find somewhere to rent while the repairs were carried out, after inquiring about quite a few properties I came across a house being handled by Roxburgh Group, not only did ...
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“True professionals in the rental market...”
5 Star Review
Oct 13,2023
By:
'MRS KAREN AND MR ROBERT LATHAM'
Oct 13,2023
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: KA10
Lettings (as a Landlord)
Postcode: KA10
0
people found
this helpful
My property, because of circumstances outside of my control, took some time to become available to put on the market and rent out, however without Dawn's assistance and advice over those months I would have found it much harder to cope with the situation. We ...
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5 Star Review
Aug 04,2023
By:
'Mohammad'
Aug 04,2023
Services: Lettings (as a Tenant)
Rent PCM: £450
Would you recommend?: Yes
Postcode: KA1
Lettings (as a Tenant)
Rent PCM: £450
Postcode: KA1
0
people found
this helpful
Really good letting agent. I rented a really nice property with them. It was a pleasure to live in that property which was also at a really good price. I had to leave the property due to taking up a job elsewhere but I had ...
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“Property Review- Thank you Jacqueline...”
5 Star Review
Jul 24,2023
By:
'Cara'
Jul 24,2023
Services: Lettings (as a Tenant)
Rent PCM: £69500
Would you recommend?: Yes
Postcode: KA10
Lettings (as a Tenant)
Rent PCM: £69500
Postcode: KA10
0
people found
this helpful
Jacqueline Passant was excellent giving me several viewings if the property, letting in myself and family to view. She was very knowledgable about past tenants and areas I would be entitled to. Jacqueline had a friendly manner and made purchasing my first property easy and ...
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“Highly professional and helpful service. Quic......”
5 Star Review
Mar 15,2023
By:
'L Bowie'
Mar 15,2023
Services: Lettings (as a Landlord)
Rent PCM: £640
Would you recommend?: Yes
Postcode: KA10
Lettings (as a Landlord)
Rent PCM: £640
Postcode: KA10
0
people found
this helpful
Highly professional and helpful service. Quick turn around on any queries and they were able to resolve any questions. I feel I can approach Roxburgh for clarification and assisatance on any issue and they are obliging and happy to help. I am really impressed so ...
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“I rented my property via Roxburgh in Troon fo......”
5 Star Review
Mar 07,2023
By:
'Moira Hamilton'
Mar 07,2023
Services: Sales (as a Vendor)
Sold price: £145000
Would you recommend?: Yes
Postcode: KA10
Sales (as a Vendor)
Sold price: £145000
Postcode: KA10
1
people found
this helpful
I rented my property via Roxburgh in Troon for 10 years. Their management service was second to none, always on top of any repairs, inspections and my legal certificates.
When the tenant moved on, the efficiency at which the Lettings Team worked to finalise the tenants ...
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1
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“I have used the Troon office for the last 17 ......”
5 Star Review
Mar 02,2023
By:
'Barry'
Mar 02,2023
Services: Sales (as a Vendor)
Sold price: £75000
Would you recommend?: Yes
Postcode: KA3
Sales (as a Vendor)
Sold price: £75000
Postcode: KA3
1
people found
this helpful
I have used the Troon office for the last 17 years to manage my properties, throughout that time the service has been excellent. The staff are polite, experienced, and always go the extra mile. Their team of tradesmen are great, well priced, and provide security for ...
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1
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“The staff go above and beyond in managing you......”
5 Star Review
Feb 06,2023
By:
'Rhona'
Feb 06,2023
Services: Lettings (as a Landlord)
Rent PCM: £400
Would you recommend?: Yes
Postcode: KA12
Lettings (as a Landlord)
Rent PCM: £400
Postcode: KA12
1
people found
this helpful
The staff go above and beyond in managing your property. Having used other agencies before I have been so impressed at the level of service they provide. From getting your property on the market quickly, doing all safety checks, the care in who they lease ...
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1
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“Excellent professional staff...”
5 Star Review
Jul 27,2022
By:
'John'
Jul 27,2022
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: Yes
Postcode: KA10
Lettings (as a Tenant)
Rent PCM: £800
Postcode: KA10
0
people found
this helpful
Excellent professional staff who are always prepared to go the extra mile to help. They resolve problems quickly and give advice whenever necessary. I would never hesitate to use them in the Troon area...
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“Roxburgh have managed my property for over 10......”
5 Star Review
Jun 30,2022
By:
'Don'
Jun 30,2022
Services: Property Management
Rent PCM: £129000
Would you recommend?: Yes
Postcode: KA10
Property Management
Rent PCM: £129000
Postcode: KA10
1
people found
this helpful
Roxburgh have managed my property for over 10 years, they have always been on top of any issues or concerns and have always been a great support. They looked after the rental side while i lived abroad and then through the the house sale. I would ...
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1
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5 Star Review
Apr 06,2022
By:
'Fiona McNeil'
Apr 06,2022
Services: Lettings (as a Landlord)
Rent PCM: £595
Would you recommend?: Yes
Postcode: KA8
Lettings (as a Landlord)
Rent PCM: £595
Postcode: KA8
1
people found
this helpful
Well what can I say except exceptional service from Roxburgh. From when i first decided to rent out my property over 4 years ago to selling it this week Linda and the team have been fantastic. They thoroughly vet tenants and routinely do check ups in ...
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1
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“Roxburgh - An Invaluable Partner....”
5 Star Review
Mar 04,2022
By:
'Mark Weir'
Mar 04,2022
Services: Lettings (as a Landlord)
Rent PCM: £450
Would you recommend?: Yes
Postcode: EH28
Lettings (as a Landlord)
Rent PCM: £450
Postcode: EH28
1
people found
this helpful
Roxburgh have been invaluable to myself as an Investor, not only a great service to manage the tenant satisfaction to a high standard but also some incredibly insightful & valuable information on which properties I should look at. Everything is done with effortless precision and with ...
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1
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“Disgustingly rude staff dismissive discrimina......”
1 Star Review
Jul 09,2021
By:
'Mr'
Jul 09,2021
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: KA7
Lettings (Prospective customer)
Postcode: KA7
4
people found
this helpful
Disgustingly rude staff dismissive discriminative unhelpful and ignorant.....
need I go on? They need to change their bad attitude and appalling treatment of potential tenants!!!...
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4
people found
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“I have had an excellent experience with them ......”
5 Star Review
Nov 20,2020
By:
'Lauren'
Nov 20,2020
Services: Lettings (as a Tenant)
Rent PCM: £350
Would you recommend?: Yes
Postcode: KA1
Lettings (as a Tenant)
Rent PCM: £350
Postcode: KA1
0
people found
this helpful
I have had an excellent experience with them as a tenant over the last year. They were always helpful and responded quickly to any concerns I had. In relation to the inspections that other reviews had issues with: my inspections were done while I was ...
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5 Star Review
Nov 02,2020
By:
'Nicola'
Nov 02,2020
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: KA10
Lettings (as a Tenant)
Postcode: KA10
0
people found
this helpful
For 7 and a half years I have used Roxburgh to rent houses and I can't fault them at all.
When we rented out first property, we found a couple of issues with this (through no fault of the landlord or Roxburgh) and they agreed to ...
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5 Star Review
Sep 10,2019
By:
'Chris'
Sep 10,2019
Services: Lettings (as a Tenant)
Rent PCM: £610
Would you recommend?: Yes
Postcode: KA10
Lettings (as a Tenant)
Rent PCM: £610
Postcode: KA10
1
people found
this helpful
We dealt with Dawn for a few years up until February 2018 when we left a property managed by Roxburgh. She was always great and if there was ever an issue it was sorted in quick fashion.
We moved to a property not managed by Roxburgh ...
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Comment on agent fees
Good
1
people found
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“The Best Estate Agent in Troon...”
5 Star Review
Sep 10,2019
By:
'Tom1961W'
Sep 10,2019
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: KA10
Sales (as a Vendor)
Postcode: KA10
4
people found
this helpful
Having sold our house through Roxburgh recently, I have found them incredibly helpful from start to finish. Their fee was slightly higher than another local agent but they displayed my property on their window on the busy Ayr Street and found a buyer promptly. Jacqui ...
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Comment on agent fees
The Agents fees were good
4
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“Very good, efficient and friendly service...”
5 Star Review
Apr 30,2019
By:
'Corinne'
Apr 30,2019
Services: Lettings (as a Tenant)
Rent PCM: £740
Would you recommend?: Yes
Postcode: KA4
Lettings (as a Tenant)
Rent PCM: £740
Postcode: KA4
1
people found
this helpful
I think my agents were as good as I would hope them to be.
Prompt response to request.
Common sense approach.
Very approachable and friendly
Professional approach and reliable.
I could not really give a constructive negative feedback as it was all of a very ...
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Comment on agent fees
N/A
1
people found
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5 Star Review
Nov 30,2018
By:
'Helen'
Nov 30,2018
Services: Lettings (as a Tenant)
Rent PCM: £530
Would you recommend?: Yes
Postcode: KA10
Lettings (as a Tenant)
Rent PCM: £530
Postcode: KA10
1
people found
this helpful
We rented a property through Roxburgh for 3 years. I found them to be helpful and usually quick to respond to any problem we reported.
We got our full deposit back with no problem, quickly too. The money was in our account in about 2 days. I ...
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1
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“The rudest Agents around - see nothing has changed!...”
1 Star Review
Aug 29,2018
By:
'Delgarden'
Aug 29,2018
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: KA10
Sales (Prospective customer)
Postcode: KA10
6
people found
this helpful
Fortunately, I have not needed to contact this agent too often over the years, but dread having to do so if they are marketing a property I am interested in. Incredibly rude, dismissive and disinterested pretty much sums them up. If you wish to chase ...
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6
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“Beware of dishonest deposit deductions...”
1 Star Review
Jul 15,2018
By:
'Aggrieved'
Jul 15,2018
Services: Lettings (as a Tenant)
Rent PCM: £950
Would you recommend?: No
Postcode: KA10
Lettings (as a Tenant)
Rent PCM: £950
Postcode: KA10
5
people found
this helpful
Roxburghs were fine throughout the 2 year tenancy I had with them. I felt that the constant visits were a bit intrusive but understand the need for them. The house was pretty grubby when we moved in with dust, sticky cupboards and animal hairs and the ...
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Comment on agent fees
Grossly unfair deposit deductions
5
people found
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5 Star Review
May 14,2018
By:
'Lesley.'
May 14,2018
Services: Lettings (as a Tenant)
Rent PCM: £495
Would you recommend?: Yes
Postcode: KA1
Lettings (as a Tenant)
Rent PCM: £495
Postcode: KA1
1
people found
this helpful
I have found Roxburgh extremely efficient, professional, warm and friendly to deal with. Dawn in particular was so helpful and understanding as I was quite anxious about renting for the first time. Nothing was too much trouble and I felt completely at ease throughout the ...
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Comment on agent fees
Good
1
people found
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“For Landlords this company could be a good choice. Very ......”
4 Star Review
Feb 22,2018
By:
'Doc'
Feb 22,2018
Services: Lettings (as a Tenant)
Rent PCM: £900
Would you recommend?: Yes
Postcode: KA10
Lettings (as a Tenant)
Rent PCM: £900
Postcode: KA10
0
people found
this helpful
For Landlords this company could be a good choice. Very responsive to faults and arranging repairs. The staff are generally very courteous and well mannered and there are a couple of staff who are particularly nice and helpful.
For tenants we found them quite heavy ...
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Comment on agent fees
N/A
0
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“Office staff are rude and so up themselves it is ......”
1 Star Review
Jan 19,2018
By:
'Poor'
Jan 19,2018
Services: Lettings (as a Tenant)
Rent PCM: £600
Would you recommend?: No
Postcode: KA11
Lettings (as a Tenant)
Rent PCM: £600
Postcode: KA11
6
people found
this helpful
Office staff are rude and so up themselves it is unreal have never been treated so badly turn up unexpected to inspect and after 5 years of inspections castvthings up that had been found on initial handover send round tradesman who are clearly wanting easy fixes ...
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Comment on agent fees
Bsd
6
people found
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“I rented a house in Troon through Roxburgh from April 2016 ......”
5 Star Review
Sep 08,2017
By:
'Lorren'
Sep 08,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: KA10
Lettings (as a Tenant)
Postcode: KA10
0
people found
this helpful
I rented a house in Troon through Roxburgh from April 2016 - April 2017. Initially when viewing the house the agent was fairly flexible with viewing times, making an appointment that suited me. There was a few maintenance issues at first which were highlighted in the inventory ...
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0
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“I rented a flat in Troon through Roxburgh Group and ......”
5 Star Review
Aug 23,2017
By:
'Justin'
Aug 23,2017
Services: Lettings (as a Tenant)
Rent PCM: £310
Would you recommend?: Yes
Postcode: KA10
Lettings (as a Tenant)
Rent PCM: £310
Postcode: KA10
2
people found
this helpful
I rented a flat in Troon through Roxburgh Group and it was my first time renting using a letting agent, so I wasn't sure what to expect. I had absolutely no problems and the flat was really perfect for me for the time I was ...
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Comment on agent fees
Letting agents aren't allowed to charge fees in Scotland which I believe is different from other parts of the UK according to my friends who moved up from England, so I wasn't charged any fees by Roxburgh Group. When I rented my flat, a holding sum of £200 was requested but this wasn't really a fee as it went towards the deposit of £310 for my flat, so I only had to pay another £110 to make up the difference for the deposit and the entire amount was returned to me when I left via SafeDeposits Scotland. I was suprised by some of the comments here, I think as long as you leave the flat as its found and check the inventory carefully when you move in, you really shouldn't have any problems or additional fees or suprises. I really would recommend Roxburgh and would use them again.
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“Appalling treatment of tenants non representation of tenants requests Staff ......”
1 Star Review
Apr 10,2017
By:
'Roxrgreedy'
Apr 10,2017
Services: Lettings (as a Tenant)
Rent PCM: £655
Would you recommend?: No
Postcode: KA3
Lettings (as a Tenant)
Rent PCM: £655
Postcode: KA3
5
people found
this helpful
Appalling treatment of tenants non representation of tenants requests
Staff refusing to leave house terrified children no apology given I was at work wouldn't believe eldest son .
Left without heating
Deposit not returned .. contesting as standard of house during was appalling
Repairs took months /never ...
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Comment on agent fees
Appalling £25 reference even though they are selling .. future agent told them where to go said illegal
5
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“Left the house in really good condition, was up till ......”
1 Star Review
Oct 19,2016
By:
'Smithy'
Oct 19,2016
Services: Lettings (as a Tenant)
Rent PCM: £505
Would you recommend?: No
Postcode: KA2
Lettings (as a Tenant)
Rent PCM: £505
Postcode: KA2
9
people found
this helpful
Left the house in really good condition, was up till early hours of the morning cleaning the place. Few marks on the walls and a couple of things slightly damaged but the house was clean and tidy better than when we moved in.
Roxburgh held ...
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Comment on agent fees
Fees too high
9
people found
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