James Anderson
East Sheen, London, SW14
4/5, 25 reviews
76% recommended
100% sales valuation accuracy
100% sales fee satisfaction

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“James Anderson were very insistent on us paying our deposit ......”

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Nov 02,2012
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By: 'Robert'
Nov 02,2012
1 people found
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James Anderson were very insistent on us paying our deposit and check-in fees promptly at the beginning of our tenancy. Unfortunately, the same haste was not exercised when returning our money a year later. During our time as their customers, we had to deal with at least 4 different people at the company which just confused matters even more. We left the flat in good condition with only minor wear and tear (as confirmed by an independent inventory company), having spent the best part of a day cleaning it. The landlady emailed us to say she had instructed the agent to return our deposit in full, but James Anderson proceeded to charge us £528 for the cleaning of the small 3 bedroom flat as well as other charges in excess of £775, leaving us with around only around half of our original deposit. Either avoid this agent or insist on strict terms about what can be taken from your deposit when you leave. One thoroughly aggravated "customer".
What agent could do to change your mind?
I would use James Anderson again if they stopped using cynical tactics to fleece you out of your money. I consider this about as likely as hell freezing over because estate agents are all the same.
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By: Ross
Apr 18, 2013
Hi,

I am sorry for the experience you have had with returning your deposit.
We work on instructions for the landlord on all deposit deductions and cliams and we are unable to release any monies without agreement from both parties or the tenancy deposit scheme for which you deposit would have been registered.

All of our terms are presented and signed at the start of the process, even before we submit the offer to our clients. This will include any charges or potential charges which may be incurred dependent on individual circumstances.

I am notr peronally aware of this case but if you would like me to look in to this further for you, please do not hesitate to contact me at [email protected]

Thank you

Ross

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Latest Reviews

View all Reviews 25
29th Mar 2022
reviewed by 'L B'
“Super helpful, friendly, approachable and maintained good clear communication throughout. Would highly recommend Michael and the team at James Anderson....”
20th Jun 2019
reviewed by 'Sarah'
“I used James Anderson as a tenant. I am also a landlady and looking to buy another property in the ......”
23rd Apr 2019
reviewed by 'JA'
“We've recently been looking for a property to rent in East Sheen/ Mortlake and have found some of the staff ......”
17th Sep 2017
reviewed by 'TomBab'
“Our experience with James Anderson on 3 occasions has been as tenants for rental. Our customer experience with Michelle, Oliver and ......”
22nd Apr 2016
reviewed by 'L'
“I can't fault Henry and the team at James Anderson - East Sheen Branch, starting with valuation by Anthony (who ......”
17th Mar 2016
reviewed by 'Ivan'
“Henry Moloney and Charlie Powell under management of Anthony Bell did an excellent job on selling our house. During the ......”
Opening Hours
  • Monday: 08:45 - 18:30
  • Tuesday: 08:45 - 18:30
  • Wednesday: 08:45 - 18:30
  • Thursday: 08:45 - 18:30
  • Friday: 08:45 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

James Anderson
363 Upper Richmond Road West
East Sheen,London
Greater London
SW14 7NX
020 8876 6161

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £680,000 £3,999,950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 1 1 5 6 0 10 0 0 0
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Barnes Lettings, SW13
East Sheen, SW14
London, SW13
London, SW15
Putney, SW15

“james anderson sheen...”

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Mar 29,2022
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Michael
By: 'L B'
Mar 29,2022
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Super helpful, friendly, approachable and maintained good clear communication throughout. Would highly recommend Michael and the team at James Anderson....
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“I used James Anderson as a tenant. I am also ......”

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Jun 20,2019
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Oliver
By: 'Sarah'
Jun 20,2019
2 people found
this helpful
I used James Anderson as a tenant. I am also a landlady and looking to buy another property in the area - whilst I can imagine they would have turned on the charm if they’d known that, they didn’t so I will avoiding ...
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“Possibly the worst estate agents in South West London...”

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Apr 23,2019
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Jesse
By: 'JA'
Apr 23,2019
0 people found
this helpful
We've recently been looking for a property to rent in East Sheen/ Mortlake and have found some of the staff at James Anderson to be incredibly incompetent. We had some pretty simple requirements as we have 2 young children who attend school and nursery locally. One ...
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Standard
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“Our experience with James Anderson on 3 occasions has been as ......”

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Sep 17,2017
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By: 'TomBab'
Sep 17,2017
0 people found
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Our experience with James Anderson on 3 occasions has been as tenants for rental. Our customer experience with Michelle, Oliver and Hugh has been personable and helpful and though challenging with international communications on occasions, they all saw the job through with a pleasant and helpful ...
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Comment on agent fees
Fees average for the industry, but its results that count!
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“I can't fault Henry and the team at James Anderson ......”

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Apr 22,2016
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By: 'L'
Apr 22,2016
0 people found
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I can't fault Henry and the team at James Anderson - East Sheen Branch, starting with valuation by Anthony (who was sensitive to my mother's situation), through to viewings and sale. Henry Moloney dealt with the viewings and the sale process, and again was thoughtful ...
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Comment on agent fees
Fair fees for service provided
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“Henry Moloney and Charlie Powell under management of Anthony Bell ......”

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Mar 17,2016
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By: 'Ivan'
Mar 17,2016
0 people found
this helpful
Henry Moloney and Charlie Powell under management of Anthony Bell did an excellent job on selling our house. During the sale we were regularly informed about viewings, provided with feedback from potential buyers and detailed suggestions about next step. The house attracted two buyers that ...
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Comment on agent fees
Good, reasonable
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“Henry was extremely helpful, upbeat and very patient during my ......”

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Feb 28,2016
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By: 'MichelleG'
Feb 28,2016
0 people found
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Henry was extremely helpful, upbeat and very patient during my property search, including after exchange helping me to get access for builders quotes etc. He has called regularly with updates and advice throughout the entire process and its been very reassuring to have him on ...
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“We recently purchased a home through James Anderson with Henry ......”

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Feb 01,2016
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By: 'Jackie'
Feb 01,2016
0 people found
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We recently purchased a home through James Anderson with Henry as the selling agent. We had quite a long wait between the acceptance of our offer and the actual completion of the purchase. The delay was quite frustrating at times, but Henry handled the situation ...
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Comment on agent fees
Fine
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“"Ripping off optimized" is the opinion we ended with regarding ......”

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Jan 20,2016
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By: 'Gaya'
Jan 20,2016
0 people found
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"Ripping off optimized" is the opinion we ended with regarding James Anderson estate agents. We have rented in England for 11+ years, in and out of London. The one year spent in a flat managed by James Anderson was remarkably a worse experience. Hence this review. ...
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By: James Anderson Estate Agents
Jan 26, 2016
View all comments (1)
I am sorry to receive your review and I would welcome you to contact me directly so we can discuss your concerns. James Anderson employs numerous different impartial independent inventory companies who are responsible to both the landlord and tenant equally. We are also proud members of the Government Tenancy Deposit Scheme where independent experts review the return of all disputed security deposits between a Landlord and Tenant in order to make impartial decisions. If you wish to raise any o ...

“Henry Moloney's knowledge of the local property market proved invaluable ......”

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Jan 18,2016
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By: 'East'
Jan 18,2016
0 people found
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Henry Moloney's knowledge of the local property market proved invaluable during our property search. He was unfailingly calm, cheerful and professional during our purchase, dealing with all queries promptly and helpfully....
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“James Anderson stood out because they put a team in ......”

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Nov 04,2015
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By: 'MMcG'
Nov 04,2015
0 people found
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James Anderson stood out because they put a team in place who energetically worked their database to ensure maximum exposure for my property in a difficult market. They were very responsive and keen to get all enquiries quickly signed up to view the property. They ...
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Comment on agent fees
The were happy to negotiate a fee which we all felt comfortable with. I have always found them professional in this regard.
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“Henry provided an excellent service and we believe was instrumental ......”

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Oct 26,2015
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By: 'Greg'
Oct 26,2015
0 people found
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Henry provided an excellent service and we believe was instrumental in ensuring our house was sold at offer price within our agreed time period. Henry kept us fully informed throughout the whole process and was very honest when events did not necessarily go our way ...
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“Henry is great and support us through the roll process ......”

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Aug 21,2015
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By: 'Carla'
Aug 21,2015
0 people found
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Henry is great and support us through the roll process and he work very hard to find a property the way we want / need and was a big challenge for him to negotiate the price conditions for this selling. Very good job!...
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“I have bought and sold houses through James Anderson several ......”

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Aug 06,2015
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By: 'Jenny'
Aug 06,2015
0 people found
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I have bought and sold houses through James Anderson several times. I have always found them totally direct, honest, friendly and efficient. They know their areas really well and spend time getting to know you and your requirements, they can therefor suggest houses that will ...
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“Henry worked very hard to secure the property for me. ......”

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Aug 04,2015
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By: 'Jennie'
Aug 04,2015
0 people found
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Henry worked very hard to secure the property for me. He continually kept me updated and liaised constantly between me and the vendors. He was a star!...
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“James Anderson were incredibly professional and easy to deal with. ......”

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Aug 04,2015
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By: 'Queens'
Aug 04,2015
0 people found
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James Anderson were incredibly professional and easy to deal with. Henry was brilliant from start to finish, keeping us and the seller updated and ensuring swift communication between both parties. He managed a couple of difficult situations extremely well and made sure to keep both ...
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“We dealt with James Anderson back in March 2014 when purchasing ......”

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Aug 04,2015
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By: 'James'
Aug 04,2015
0 people found
this helpful
We dealt with James Anderson back in March 2014 when purchasing our flat. As First time buyers we were apprehensive about the process but James Anderson, and specifically Henry Maloney, guided us through the process in exemplary fashion and made it as easy as possible. Myself ...
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“There are few estate agents out there whom i respect ......”

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Aug 03,2015
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By: 'Joe-'
Aug 03,2015
0 people found
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There are few estate agents out there whom i respect and Henry is one of them. Trustworthy, communicative and buttoned down....
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“I dealt with Henry Moloney over a reasonably long time ......”

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Aug 02,2015
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By: 'J'
Aug 02,2015
0 people found
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I dealt with Henry Moloney over a reasonably long time whilst a purchase went through. Throughout, from the initial viewings to the end of the purchase, he was professional, friendly, and easy to deal with. He responded to telephone calls, or e-mails in a professional ...
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“Henry Maloney was one of three agents I contacted when ......”

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Jul 28,2015
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By: 'Afia'
Jul 28,2015
1 people found
this helpful
Henry Maloney was one of three agents I contacted when selling my family home where I had resided for over 20 years. I was very anxious as this was a very new experience for me, Henry put me at ease and left me feeling very reassured. ...
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Comment on agent fees
The fee charged was very reasonable and considering the amount of work that the team did I felt the fee was very fair.
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By: peter
Jul 28, 2015
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Dear Afia, Thank you so much for taking the time to post this review, it means a lot. I am so please that you found Henry to be among the best estate agents that you dealt with, we strive to achieve this from all of our negotiators and Henry consistently delivers top quality service to his clients. I wish you well in your new home and hope we have the opportunity to assist you again in the future. Peter ...

“After a 2 year let the flat was returned to me ......”

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Jun 24,2014
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By: 'PM'
Jun 24,2014
2 people found
this helpful
After a 2 year let the flat was returned to me smelling strongly of cigarettes and with nicotine stains on walls and ceilings, forcing premature redecoration. JA maintain that there was no evidence of the same during their inspections (ie for the first 1 year and 8 months). ...
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“Patrick Please pass on my thanks to your team. I ......”

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Jun 24,2014
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Patrick
By: 'WG'
Jun 24,2014
1 people found
this helpful
Patrick Please pass on my thanks to your team. I have found the entire transaction a total pleasure. You deserve every success possible from the moment I met you to the wonderful tenants you have found for my flat. I was particularly impressed with the ...
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“Gary Gibbons has resurfaced at James Anderson Estate Agents as ......”

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Mar 26,2014
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Gary
By: ''Catch'
Mar 26,2014
4 people found
this helpful
Gary Gibbons has resurfaced at James Anderson Estate Agents as Lettings Director. I found out after a friend advised me that Gary told him to pay his move in monies to him directly. We have advised the guardian newspaper to follow up and trading standards. ...
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By: Peter D
May 12, 2014
View all comments (1)
Please note that Mr Gibbons worked for the company for a very short period of time and is no longer employed by or associated with James Anderson. In addition, we will never allow any monies to be paid directly to a member of staff and fully comply with the rules and regulations that govern the transfer of funds during a sale, purchase or letting of a property. ...

“Having used a number if competitors locally, I have found ......”

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Apr 22,2013
Minithumbup
By: 'Richdubey'
Apr 22,2013
0 people found
this helpful
Having used a number if competitors locally, I have found the level of professionalism of the rentals team to be second to none. Not only finding me a lovely tenant quickly, they have been continued to be helpful throughout the whole process. My tenant has ...
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“James Anderson were very insistent on us paying our deposit ......”

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Nov 02,2012
Minithumbdown
By: 'Robert'
Nov 02,2012
1 people found
this helpful
James Anderson were very insistent on us paying our deposit and check-in fees promptly at the beginning of our tenancy. Unfortunately, the same haste was not exercised when returning our money a year later. During our time as their customers, we had to deal with ...
read full review
What agent could do to change your mind?
I would use James Anderson again if they stopped using cynical tactics to fleece you out of your money. I consider this about as likely as hell freezing over because estate agents are all the same.
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Ross
Apr 18, 2013
View all comments (1)
Hi, I am sorry for the experience you have had with returning your deposit. We work on instructions for the landlord on all deposit deductions and cliams and we are unable to release any monies without agreement from both parties or the tenancy deposit scheme for which you deposit would have been registered. All of our terms are presented and signed at the start of the process, even before we submit the offer to our clients. This will include any charges or potential charges which may be ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Lettings


Should you have any complaints with our service which you are unable to resolve with the individual involved you should then write to the branch/department manager in question. This complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days. If you remain dissatisfied you will need to write to the Lettings Director at James Anderson, Lambourn House, 17 Sheen Lane, London, SW14 8HY. The same limits will apply. Following the investigation of our Lettings Director a written statement of James Anderson’s final view will be sent to you, this will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to the Property Ombudsman for review.


Sales


Should you have any complaints with our service which you are unable to resolve with the individual involved you should then write to the branch/department manager in question. This complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days. If you remain dissatisfied you will need to write to the Sales Director at James Anderson, Lambourn House, 17 Sheen Lane, London, SW14 8HY. The same limits will apply. Following the investigation of our Sales Director a written statement of James Anderson’s final view will be sent to you, this will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to the Property Ombudsman for review.


Kind Regards



Ross Jezzard
ARLA Regional Representative and Divisional Council Member


Last updated at 11:51 AM 10/08/2015 by Anthony Bell

Awards won by James Anderson, London SW14 7NX



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