71% lettings valuation accuracy
67% lettings fee satisfaction
Sep 04,2019
Sep 04,2019
1
people found
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Do not use this estate agents! If I could give the company a zero star, I would. I'm not one to right reviews, but my whole experience with this agency has been nothing but horrific. Such as having to wait 3 months for my blind to be fixed during the tenancy, to them loosing my keys when I handed them back in after the tenancy. The entire experience has been appalling. My most recent frustration, where if I don't laugh, I'll cry, is that it has taken them 2 months (and counting) to receive my deposit back. They have lost my details and card number (have they heard of GDPR?), I have been told there is a 'back log' with giving out the deposits, alongside every other excuse under the sun. This is ILLEGAL to hold money over the 10 working days that you state on your contracts. All of the tenants in the house chase the agency every single day for a response, one day we receive an excuse, other days radio silence. I feel like we've had to go to this extreme to get their attention now. Please give us our deposits back so I don't have to ever deal with this agency again!
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Latest Reviews
26th Mar 2024
reviewed by 'Rick'
1st May 2023
reviewed by 'Colin'
22nd Jan 2022
reviewed by 'Anne H'
20th Sep 2019
reviewed by 'Joseph'
5th Sep 2019
reviewed by 'Barrie'
4th Sep 2019
reviewed by 'Emma'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 71% | 67% | £600 | £1,550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 4 | 0 | 8 | 2 | 0 | 0 | 0 | 0 | 2 |
Areas covered
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Mar 26,2024
Mar 26,2024
0
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Avoid avoid avoid! Awful company on so many levels, even left our property unlocked and we had personal items stolen. No care or attention to the process, very rushed they just want your money. Worst company we have ever encountered. Zero stars...
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May 01,2023
May 01,2023
0
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As a landlord who was with them for a very short time, I made two complaints concerning 1) Repairs and maintenance and 2) Rent payments, both against the company they use to contract out these services (Sequence). After exhausting their internal complaints procedures I took them to ...
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Jan 22,2022
Jan 22,2022
2
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Renter here: A&H made the process of finalising our lease incredibly difficult- multiple delayed responses to emails, being passed around about 4 different people in the office, little to no knowledge of the flat itself when showing us around (e.g. what council tax band ...
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Sep 20,2019
Sep 20,2019
1
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Concerning: Eve Parsons
I have found Eve most helpful and efficient in maintaining my property , keeping me in touch with Tenant Requests and generally managing lets.
She also is most helpful with finding new tenants, and arranging for various reviews required by law etc Burglar ...
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“I started using this company solely because I think it is a useful mechanism for commenting....”
Sep 05,2019
Sep 05,2019
0
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I started using this company solely because I had had dealings with Amy Garrod previously. Fortunately her colleagues who I have recently got to know have also proved to be helpful.
As a company they do seem to enjoy an over abundance of red tape ...
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Sep 04,2019
Sep 04,2019
1
people found
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Do not use this estate agents! If I could give the company a zero star, I would. I'm not one to right reviews, but my whole experience with this agency has been nothing but horrific. Such as having to wait 3 months for my blind to ...
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Oct 19,2018
Oct 19,2018
2
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Unfortunately this is the worst agency I've ever worked with, not only do they not give you a proper induction when you first move in (we had to ask a neighbour about bins etc) but their professionalism is sincerely adequate at best. They're so many ...
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Comment on agent fees
Agency fees are reasonable so it’s the only time I would give this mediocre agency a plus point
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Apr 20,2018
Apr 20,2018
0
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Amy is always there to help and reassure. Nothing is too much trouble and she is very conscientious. We can confidently leave our properties in her hands....
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Comment on agent fees
Our only difficulty is with the billing/payment system. If is unclear, difficult to understand and they don't seem to be able to consolidate payments, (unlike other agents we use), which makes a lot of work for us and our accountant.
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Nov 16,2017
Nov 16,2017
3
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DO NOT USE THIS ESTATE AGENTS - as a landlord I foolishly thought that using an agent would provide a certain amount of support and security - I couldn't have been more mistaken. The service I received from A & H was shockingly poor and resulted ...
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Comment on agent fees
They didn’t provide any service worth paying for - it I had posted an add in the local paper I would have made a much better choice.
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Oct 21,2017
Oct 21,2017
4
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Awful, dishonest and purely interested in achieving their own targets. They will say anything to get to sign the contract and I was also mislead and mis-sold additional extras which I did not need and was asked to pay upfront for them in my own ...
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Comment on agent fees
Very high fees. Over 1.4%! The worst thing is that they conceal the total costs by splitting fees and it was not made clear or transparent.
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Oct 15,2017
Oct 15,2017
3
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Rented for 9 months and all was fine (if you take no contact at all as fine), but no guidance given about the world of renting, and this was our first rental. Have now tried to get my deposit back for over two months and despite ...
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Jul 08,2016
Jul 08,2016
2
people found
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I am writing this review as a tenant. Allen and Harris are not the worst I have experienced but they are also far from the best. Whilst repair works were completed when requested, they were never to a good standard. One work in particular had ...
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Aug 21,2015
Aug 21,2015
2
people found
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I sent in an enquiry via Rightmove about a house being let by Allen and Harris (I wanted to know if the landlord would accept a cat, and if so could I view the property), and the following day I had a really odd email ...
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Sep 19,2010
Sep 19,2010
1
people found
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I recently used Allen and Harris to sell my flat and I must say this was the quickest sale I have ever experienced: viewings commenced the same day I instructed them and within 4 days was presented a very reasonable offer which I was quite happy ...
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Jun 05,2010
Jun 05,2010
4
people found
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I used this company when moving to Bristol a I quickly needed a property in central Bristol.
It cost an absolute fortune, staff were uninterested as soon as we took the property. I've had to ring several times for various reasons and get passed around ...
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Mar 05,2010
Mar 05,2010
4
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After renting from Allen & Harris once, will never do so again! Consistently incompetent, utterly indifferent to the interests of the tenant, and loads of enormous made-up fees to boot. Too many problems to detail, but included lengthy delays to multiple repairs, failure to notify of ...
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Mar 01,2010
Mar 01,2010
0
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I've used the agents tenant finder service a couple of times now, they have so far found us good tenants within a couple of weeks. Very pleased with their service....
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Aug 20,2007
Aug 20,2007
6
people found
this helpful
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Awful - messed us around and lied to us even though we were prompt with payment and had excellent references which cleared in a day. Nearly left homeless as for 3 weeks they failed to contact our landlord to tell him we were moving in. Sloppy ...
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Dec 06,2006
Dec 06,2006
1
people found
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I regularly engage Allen & Harris for 'tenant find' and, while they have been successful in this activity, their office procedures leave much to be desired They are consistently difficult to contact - often 'answering' calls with a recorded message and invariabaly failing to call back. ...
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Oct 09,2006
Oct 09,2006
0
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I chose Allen and Harris in Clifton village (Bristol) to sell my flat primarily due to their location (at the end of my street). Overall I have been very impressed with their service. The particluars they produced were excellent - I almost didn't recognise the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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