Martin & Co
Saltaire, BD18
2.3/5, 16 reviews
25% recommended
33% sales valuation accuracy
33% sales fee satisfaction
67% lettings valuation accuracy
45% lettings fee satisfaction

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“On letting the property I was given a ridiculously detailed ......”

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Nov 01,2012
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By: 'Fed'
Nov 01,2012
6 people found
this helpful
On letting the property I was given a ridiculously detailed inventory that took 2 1/2 hrs to check, right down to some nails in the wall. Whoever had spent their time on such minutae had neglected to notice the hole in the roof and the leak from the gutter. In the first week I had to move my possessions out of a storage cupboard and away from another corner until the fault was repaired about a month later. Some items were ruined.The lights in the kitchen are faulty and dangerous, the grill and oven are broken and the shower runs scolding hot, then freezing cold, then stops running altogether. The plumber that came out told me that it was because I was having hot showers and that I should turn the temperature down (basically, have cold showers all year round!) The shower, lights and cooker have been defective for about 7 months. The letting agents have told me I need to find the serial number for the cooker, otherwise it can't be fixed. There is no plate with this info on the appliance and no manual in the property. To them, that is the end of the matter. They sent an email that was intended to the landlord, to me, thus contravening data protection and making me rather annoyed as it suggested increasing the rent! Some,but not all, members of staff have appalling customer service skills and speak to paying customers in a rude and condescending manner, often crossing into an aggressive tone. Seemingly it is unreasonable to report faults with the property. On taking the property I was told the landlord would pay for decorating materials if I was prepared to do the work. This has been ignored, but when raised again, I was asked what budget I had! Requests for repairs are ignored and when chased up, they pretend not to know or fain ignorance of the matter. The goalposts often change with different members of staff giving out differing information. One lady told me I could have some compensation, but another told me no in such a way that anyone would think I had asked her to pay out of her own money. I have even been told that I need to be in to deal with repairs as the property is quite far from their office! I recently asked to be let out of the contract early as they are failing to manage the property and are causing me undue stress and inconvenience to the extent that it is preventing me from having quiet enjoyment of my tenancy. I was told that I could pay a release fee, but then received an email saying that I had to pay the rent until another tenant could be found. Yet again, they are contradicting themselves in a consistent display of ineptitude as they blunder blindly around in an attempt to make money out of tenants while failing to provide an adequate service. In 15 years of renting, I have never experienced anything like this. Indeed, I have always had good relationships with letting agents / landlords prior to this. Awful, just awful.
What agent could do to change your mind?
Treat all customers with respect and courtesy, speaking in a professional and polite manner. Honour agreements and keep accurate records of requests. Read correspondence and act on it in a timely fashion. Check emails before sending them (not only to check they are going to the correct recipient, but some proofreading is also needed). Follow your own complaints procedure correctly. Be prepared to travel to properties you manage, or else don't take them on if you can't manage them as part of your workload. Act on requests for repairs promptly, without needing to be chased. Don't be pedantic about truly trivial matters whilst failing to deal with major problems.
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Latest Reviews

View all Reviews 16
24th Aug 2023
reviewed by 'Pearson'
“Been renting with Martin & Co for 4 years. Our property Manager is the lovely Denise Feather. Denise is a lovely lady, ......”
9th May 2023
reviewed by 'Jonathan'
“Outstanding I have been working with Martin @ Co for several years now and have always been impressed with their professionalism, ......”
23rd Jan 2023
reviewed by 'Shirley'
“Just wanted to thank Caroline Dyson for her friendly, understanding, no question- too-simple to answer, helpful, professional approach and her ......”
16th Feb 2022
reviewed by 'Rosie'
“I did not rent through Martin&co origionally, I rented through Linley and Simpson. After showing up on my doorstep (......”
11th Nov 2021
reviewed by 'Steve and Christine'
“We've been very pleased how quickly they got us a tenant. Helped and advised us all the way.We're looking ......”
6th Feb 2020
reviewed by 'L'
“If you are a tenant, steer clear from this agents. They are from start to finish about milking money out ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Address

Martin & Co
1 Daisy Place
Saltaire
West Yorkshire
BD18 4NA
01274 589132

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 33% 33% £0 £0
Lettings 67% 45% £395 £625
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 1 2 9 0 0 0 0 0 2
Areas covered
  • BD18
  • BD16
  • BD10
  • BD15
  • BD1
  • BD20
  • BD11
  • BD2
  • BD12
  • BD3
  • BD13
  • BD4
  • BD14
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Martin & Co, Saltaire...”

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Aug 24,2023
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Denise
By: 'Pearson'
Aug 24,2023
0 people found
this helpful
Been renting with Martin & Co for 4 years. Our property Manager is the lovely Denise Feather. Denise is a lovely lady, very professional and nothing is to much trouble for her at all. Fortunately we have only had to report to her on a few occasions ...
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By: Gary Horgan
Aug 24, 2023
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Thanks for your 5 star review & for recognising the great job that Denise does for our landlords and tenants. ...

“Outstanding I have been working with Martin......”

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May 09,2023
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Carol
By: 'Jonathan'
May 09,2023
0 people found
this helpful
Outstanding I have been working with Martin @ Co for several years now and have always been impressed with their professionalism, integrity and human communication ( sadly a rare thing these days ). My main point of contact in the lettings sector has been Carol Stubbs. Carol has ...
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“Just wanted to thank Caroline Dyson for her f......”

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Jan 23,2023
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Caroline
By: 'Shirley'
Jan 23,2023
0 people found
this helpful
Just wanted to thank Caroline Dyson for her friendly, understanding, no question- too-simple to answer, helpful, professional approach and her speedy response in all my needs. You are much appreciated Caroline, a credit to Martin & Co. Thank you....
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By: Gary Horgan
Jan 24, 2023
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Thank you Shirley for your great review in relation to the service you have received from Caroline. It's very much appreciated. Gary ...

“I did not rent through Martin&co origionally, I rented ......”

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Feb 16,2022
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By: 'Rosie'
Feb 16,2022
2 people found
this helpful
I did not rent through Martin&co origionally, I rented through Linley and Simpson. After showing up on my doorstep (landlord) 12/2020 when I was pregnant, during COVID/lockdown,with NO PPE, I stupidly agreed to change agencies at the time believing the lies told to ...
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Comment on agent fees
No comment on fees, I never paid any thankfully. They fees they make up for when you leave however are a different subject.
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“We've been very pleased how quickly they got ......”

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Nov 11,2021
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Carol
By: 'Steve and Christine'
Nov 11,2021
0 people found
this helpful
We've been very pleased how quickly they got us a tenant. Helped and advised us all the way. We're looking forward to a good relationship with their very helpful staff. Steve and Christine...
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“Stay away if you are a tenant, use someone else if you are a landlord...”

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Feb 06,2020
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By: 'L'
Feb 06,2020
2 people found
this helpful
If you are a tenant, steer clear from this agents. They are from start to finish about milking money out of tenants. Throughout my time renting a property through them, they tried to find every possible way to extort money from me. It was extremely ...
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“The worst estate agency will require to ask t......”

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Oct 09,2019
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By: 'nicola'
Oct 09,2019
1 people found
this helpful
The worst estate agency will require to ask them 5 times at a minimum to try get anything fixed and will get a harassing call before you check out, by someone "just doing their job and it's in the tenants interest" ? very expensive rent considering the ...
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“Unhelpful From The Get Go...”

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Aug 23,2018
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By: 'bfd95'
Aug 23,2018
6 people found
this helpful
Where do I even begin with explaining my time with Martim & Co... From the very first time I tried looking for my first flat I was messed around. I had picked out a flat that the previous tenant was supposed to be moving out of ...
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“Bulling agents...”

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Jun 10,2018
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Hasan
By: 'Ree'
Jun 10,2018
5 people found
this helpful
Martin and Co is the worst ever estate agent I have ever seen. During my Tenancy I felt harassed by the Martin and Co representative. They do not have any respect towards tenants. If you ask for repair, it will either take long time or ...
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Comment on agent fees
Excessive fee, very expensive.
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By: Ree
Aug 14, 2018
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They are expert in fabricated reports. I bet every tenant goes through DPS battle. ...

“Flat in Bradford...”

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Apr 10,2018
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By: 'Mick'
Apr 10,2018
9 people found
this helpful
My partner and I were both unfortunate enough to rent our first flat with Martin and Co. having no real understanding of tenant rights or standard practice we were bullied by this agency over ridiculous things included being threatened with EVICTION because the was a ...
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Comment on agent fees
Again at the time I had no comparison but now with more experience they are definitely expensive.
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By: Ruby coates
Nov 12, 2018
View all comments (1)
Really can only agree with you . Bully boy attitude and still waiting for over £500 deposit I should have got after our place was trashed ! So far we have lost well over £1000 due to this company saying no damage done and that they didn't even know they were renting it out ! Been in hospital twice due I believe to Martins as the stress they have caused us since I made the terrible mistake of letting them rent our house out for us ! Just look at the photos and they are just a few and they insis ...

“for 6 months we had to fight for holes in the ......”

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Jul 31,2016
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Sukhbir
By: 'Kev'
Jul 31,2016
6 people found
this helpful
for 6 months we had to fight for holes in the roof to be repaired and damp to be resolved 3 different times they had to come out to fix radiators and just bodged them up and just left me with a damp and run down house. ...
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What agent could do to change your mind?
Don't bother if you knew how little they cared after they take your money you would go else where check there Facebook page and other review sites there all terrible reviews
Attached Filesnbsp;
Comment on agent fees
Don't bother if you knew how little they cared after they take your money you would go else where check there Facebook page and other review sites there all terrible reviews
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“This is the first estate agents I have dealt with ......”

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Jul 03,2016
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Sukhbir
By: 'Chris'
Jul 03,2016
0 people found
this helpful
This is the first estate agents I have dealt with that have been honest, reliable and helpful. After having to cut my tenancy short due to health issues, Sukhbir was an absolute delight to correspond with. He totally understood my issue, and bent over backwards ...
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Comment on agent fees
Standard. They're similar to any other agent
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“So my wife and I saw a property to rent ......”

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Nov 12,2015
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By: 'gajama'
Nov 12,2015
2 people found
this helpful
So my wife and I saw a property to rent with Martin and Co. My wife phoned to arrange a viewing provisionally on a Saturday - they would get back to us when they'd checked with the tenants. They didn't. Ok. Try again. This time ...
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“On letting the property I was given a ridiculously detailed ......”

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Nov 01,2012
Minithumbdown
By: 'Fed'
Nov 01,2012
6 people found
this helpful
On letting the property I was given a ridiculously detailed inventory that took 2 1/2 hrs to check, right down to some nails in the wall. Whoever had spent their time on such minutae had neglected to notice the hole in the roof and the leak from ...
read full review
What agent could do to change your mind?
Treat all customers with respect and courtesy, speaking in a professional and polite manner. Honour agreements and keep accurate records of requests. Read correspondence and act on it in a timely fashion. Check emails before sending them (not only to check they are going to the correct recipient, but some proofreading is also needed). Follow your own complaints procedure correctly. Be prepared to travel to properties you manage, or else don't take them on if you can't manage them as part of your workload. Act on requests for repairs promptly, without needing to be chased. Don't be pedantic about truly trivial matters whilst failing to deal with major problems.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
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“Having spoken to a my best friend - who has ......”

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Jun 06,2012
Minithumbdown
By: 'Shockingly-Amazed!'
Jun 06,2012
4 people found
this helpful
Having spoken to a my best friend - who has rented with a few letting agents in the past. It appears that out of them all Martin & Co are one of the most expensive with appalling charges, for this, that and the other! My friend(...
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“We have recently moved out of the property that we ......”

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Nov 22,2011
Minithumbdown
By: 'klysunflower'
Nov 22,2011
6 people found
this helpful
We have recently moved out of the property that we was renting through Martin and co's saltaire branch, im going to have to take my time whilst wring this review as i dont have a nice word to say about this company and could quite ...
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What agent could do to change your mind?
Take care of the people who are paying to live in these houses and not be unrealistic in the charges after you have moved out
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By: Angela Newark
May 30, 2012
View all comments (1)
We are sorry this tenant was not happen with out service after they have vacated untill they vacated they wanted to stay in the property and have a loft converions to increase the space available for their growing family, or move to anther Martin & Co property. This tenants deposit was successfully resolved to an amicable agreement between ourselves a few weeks after this was written. Unlike most agents we do provide an out of hours mobile number for tenants to contact, when the office is closed ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:39 PM 17/01/2017 by Jessica Watson

Awards won by Martin & Co, Saltaire BD18 4NA



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