100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Aug 31,2019
Aug 31,2019
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So today I handed back my keys after renting my flat for 6 months from Quealy and Co. The flat itself was lovely. When being shown around the flat I was treated well although simple questions like 'is this place gas central heating?' and 'where is the meter?' weren't able to be answered. The moving in process was straight forward enough and they dealt with setting up the energy supplier (Octopus Energy - great customer service) which was a great help. That is where all the helpfulness ended however. Throughout the tenancy I had a couple of issues, one being the lack of hot water. I let Quealys know and it took them 3 weeks to send someone out. This was when it was freezing and heating and a warm bath would've been much appreciated. When my standing order didn't go through because of a spelling mistake however, it took them no time whatsoever to contact me asking where the rent was. Another issue was towards the end of my agreement. I noticed a small leak under my kitchen sink and discovered that the plumber has secured the water drainage pipe to another pipe with sellotape! This technically isn't the estate agents fault and it was fixed immediately but that's a poor choice of plumber on their behalf. Whenever I called up to report an issue I was always spoken to like it was more of an inconvenience to Quealy's than it was to me. But that being said, each problem was solved. The final point I need to make is what happened to me today before I handed my keys over to the genuinely nice and professional man who came to inspect the flat for any damage. Before he was to arrive, me and my stepdad was to remove the final item of mine that was in the property (a fridge freezer) and load it onto his van. The reason the fridge was still in the flat so close to the handing over of the keys is because I kept being let down by a lady who said she wanted to buy it. While waiting for my stepdad to arrive so we could get the fridge out I got a call from him to say he's going to be late as my mother has been rushed to hospital. I contacted Quealy's to explain why there's still a fridge in what is now their flat and that I would need to reschedule as I needed to go to the hospital. Lizzie, who I spoke to, didn't show any sympathy whatsoever. All she said was that the company will charge me for every day the fridge is still in the flat, it was as cold as that. Yes, it's my fault the fridge is still in the flat on moving out day and yes they should charge me for having furniture in there past my moving out date but how about show a bit of humanity towards someone who, despite only being in the flat for one term, is actually a good tenant. In the end we managed to sort the fridge out before the inspector arrived and I couldn't hand my keys over to the guy quick enough. For my previous job I used to do a lot of work sorting out aerial and satellite systems for Quealy's as a contractor and had heard a lot of horror stories from tenants which I always thought were exaggeration but having experienced it firsthand I now know the truth. Stay away. Also bear in mind that you have to pay to get your deposit back!! I hope posting this review doesn't result in my deposit getting knocked back!
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Opening Hours
Address
Quealy & Co
Times Chambers, 2 Park Road
Sittingbourne
Kent
ME10 1DR
01795 429836
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 100% | 99% | £700 | £950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 1 | 0 | 1 | 0 | 0 | 0 | 2 |
Areas covered
- ME10
- Sittingbourne
- ME9
- Faversham
- ME8
- Sheerness
- ME7
- ME11
- ME12
- ME13
- ME16
- ME20
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 19,2021
Feb 19,2021
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Totally unreliable and unprofessional estate agent. Tried to book a property viewing, was told that I would receive a call back but 10 days later I am still waiting for that call !! To add insult to injury their mortgage advisor called yesterday asking if I needed ...
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Aug 31,2019
Aug 31,2019
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So today I handed back my keys after renting my flat for 6 months from Quealy and Co. The flat itself was lovely. When being shown around the flat I was treated well although simple questions like 'is this place gas central heating?' and 'where ...
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Mar 14,2017
Mar 14,2017
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I have been dealing with Quealy for the last 3/4 years .
I have found this company to be very professional from start to finish .
I can highly recommend them for both selling or rental .As I have had dealings with both aspects .
When my mother passed ...
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Comment on agent fees
The fees are in line with other company's
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Feb 03,2017
Feb 03,2017
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We started renting a house through Quealy just under a month ago, and everything has been absolutely perfect. Everyone there is very nice, polite and understanding (and patient!) and we've had nothing but good experiences with them so far (especially compared to other estate agents!).
...
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Comment on agent fees
A bit high! But then again, everyone seems high at the moment
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Jan 20,2014
Jan 20,2014
11
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My wife and I felt this agent was extremely unprofessional when we went to view a property they were marketing. She kept trying to rush us through the house because she had another appointment and could not answer most of our questions about the property (...
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Aug 07,2013
Aug 07,2013
7
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Our relationship when we first signed up was all rosy, but we soon found out that they do not respond the same day to telephone calls. Although a sale was agreed though the chain breaking and restructuring the sale did not go through after 11months. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 9:29 AM 08/02/2017 by Dee Quealy
