100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Aug 30,2019
Aug 30,2019
2
people found
this helpful
this helpful
Initially I had a nice experience here - I was shown around a property and proceeded to place an offer on the flat. A week passed with no contact so I for an update as I was in a rush to move flat. I was informed the landlord had not yet responded and they were due to chase him up. After another few days and still no contact from the company I called for a second time only to be informed the landlord was on holiday. I accept the agency cannot control this, however it would have been nice to be informed of this at some (any!) point. I was assured I would be updated when he returned. Fast forward another few days and I checked Rightmove only to see the listing had been removed from the website but again, I had nothing from the agency. I called for a third time the next morning only to be told the landlord had returned and decided to let the flat to his friend. Parsons Son & Basley made no effort to contact me about this and were unhelpful at best, especially knowing the urgency in which I needed to move. I am very disappointed they made no effort to contact me at any point and was thoroughly let down.
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Latest Reviews
28th Nov 2022
reviewed by 'Rachel'
30th Aug 2019
reviewed by 'Charlotte'
1st Nov 2018
reviewed by 'Carey'
7th Jul 2018
reviewed by 'Disappointed'
Opening Hours
Address
Parsons Son & Basley
32 Queens Road
Brighton
East Sussex
BN1 3YE
01273 326171
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £363,000 | £363,000 |
| Lettings | 100% | 50% | £370 | £1,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 2 | 4 | 3 | 0 | 0 | 0 | 0 | 5 |
Areas covered
- BN1
- BN2
- BN3
- BN41
- BN42
- BN6
- BN10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Nov 28,2022
Nov 28,2022
3
people found
this helpful
this helpful
If I could give PS&B zero stars I would. Avoid them at all costs. Don’t respond , pay bills multiple times, send demands for money which is paid by DD. We are moving to a new management company....
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Oct 29,2021
Oct 29,2021
3
people found
this helpful
this helpful
Parsons performance in undertaking and managing repairs to our block in Margate has been appalling . There is absolutely no quality control over the standard of work undertaken by contractors on site. They are poor administratively. Their property managers and director of estate management talk the ...
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Nov 12, 2021
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(1)
our block of 25 flats in Hove was managed by Graves Jenkins for 15 years but they were taken over by Parsons in December 2020. Since then the service has been non-existent . I am director of the resident freehold company of the block, I cannot obtain any financial information despite our accounting year for the Service charge ending June 2020, only automated replies to emails. I did manage to get the bank balance from the accounts department as was beginning to wonder if there was a major fina ...
Aug 30,2019
Aug 30,2019
2
people found
this helpful
this helpful
Initially I had a nice experience here - I was shown around a property and proceeded to place an offer on the flat. A week passed with no contact so I for an update as I was in a rush to move flat. I was ...
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Nov 01,2018
Nov 01,2018
0
people found
this helpful
this helpful
I became Executor of my Auntie's estate late last year and I had already been in conversations prior with Richard Lowrey, commercial agent for Parsons. He was very helpful in those initial stages, when I needed information on rentals for the business, which my Auntie ...
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Comment on agent fees
Good - excellent!! Put in 110%!!
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Jul 07,2018
Jul 07,2018
6
people found
this helpful
this helpful
PS&B manage the freehold of a leasehold flat we own. They've repeated failed to respond to correspondence in a timely manner (often a month or several passing, missing even statutory deadlines for responses to enquiries). They have also failed to spot extraordinarily high charges (...
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May 20, 2021
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(1)
I have read the above's comments with surprise. For the past 2 years I have been dealing with Harvey Gee. He always has been most cooperative and given excellent service to me. In my opinion he is a credit to the organisation. ...
Feb 05,2018
Feb 05,2018
0
people found
this helpful
this helpful
Michael Keilthy provided a professional and well followed up service with a relaxed and friendly nature. His valuation was correct/realistic with a slightly higher final selling price achieved. Thank you....
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Jan 15,2018
Jan 15,2018
0
people found
this helpful
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Excellent service from PS&B⦠I put my house on the market and it was under offer after one viewing. A combination of accurate valuation, great advertising and hard work from the sales staff meant it was a stress free experience for us. Michael was ...
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Comment on agent fees
Good
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Aug 30,2017
Aug 30,2017
11
people found
this helpful
this helpful
We have had Parsons Son and Basley as a management agent for many years. They have proved themselves incompetent at every opportunity.
Not fixing a fire alarm for 2 months and counting.
An insecure front door to the common area followed by a staff member arguing ...
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Jun 21,2016
Jun 21,2016
1
people found
this helpful
this helpful
I engaged PS&B to let my flat.
They were very prompt to value it and put it on the market. They were also quick in finding a tenant.
I have no complaints and would use them again.
I have read some of the reviews ...
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Comment on agent fees
Similar to other agents.
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Nov 28,2015
Nov 28,2015
5
people found
this helpful
this helpful
This is quite easily the worst letting agency in the whole of Brighton and its surrounding areas. If you are a prospective tenant the best advice I can give is to stay away from them unless you wish to put yourself through one of the ...
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What agent could do to change your mind?
Extortionate fees and poor value for moneyAttached Filesnbsp;
Comment on agent fees
Extortionate fees and poor value for money
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Dec 22, 2015
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(1)
Dear Jose,
Many thanks for taking the time to review PS&B. I would like to respond as there are quite a few inaccuracies that need to be addressed.
PS&B wish to build and maintain strong relationships with both Tenant and Landlord. This property is not owned by PS&B, we cannot simply make a decision based on our feeling towards a situation, we are instructed by our client Landlord. We do have a duty of care to our tenants which we take seriously.
Upon you checking in to the property it ...
May 04,2015
May 04,2015
5
people found
this helpful
this helpful
Unfortunetly i took them 4 weeks to refound holding deposit after number of phone calls and broken promises
The leatest was about opening houres (been told they open till 6 but open only till 5.30)
Propably scared to see angry customers face to face:(...
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Comment on agent fees
No Refound yet after 3 weeks
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May 22, 2015
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(1)
Dear Piotr,
I am sorry that you are unhappy with the delay in returning your partial Holding Fee following the failed references where inaccurate information was supplied.
PS&B did apologise for the 3 week delay several times and was due to a staff member being unexpectedly absent from the Accounts office. We would usually aim to have a refund paid within a few working days so 3 weeks is not acceptable.
Although All Agents lists PS&B as open until 5.30pm on weekdays we are open until 6pm (as ...
Feb 10,2015
Feb 10,2015
7
people found
this helpful
this helpful
After finding a two bed bungalow with PS&B in December 2013, we were delighted at how friendly and efficient the lettings team were and how eager they were to get us moved in during January 2014 (The bungalow had not been rented for the last six ...
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Feb 11, 2015
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(1)
Dear Oscar,
Many thanks for taking the time to write your thoughts, and I am sorry that you feel unhappy with your time in the property and renting through PS&B. I am responding as there are quite a few inaccuracies which I will go over below:
1. There is no record of PS&B being notified of a broken fence as you state. Following the system notes and works orders sent to contractors the maintenance jobs during your Tenancy were as follows:
27.1.14 Leak under kitchen sink reported, resolved ...
Apr 09,2014
Apr 09,2014
0
people found
this helpful
this helpful
Quite simply put, a 5 star letting agent. Parsons were incredibly helpful and informative in my move to my new flat, and I'd strongly recommend any other young adult to use these guys when looking to rent a property for the first or second time around. ...
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Dec 23,2013
Dec 23,2013
0
people found
this helpful
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Very happy with all the help and advise given by Barry Hough from Parsons Son and Basley. During, what turned out to be, a rather protracted process he was always helpful and kept me fully informed. Couldn't have asked for more...
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Oct 15,2013
Oct 15,2013
1
people found
this helpful
this helpful
After reading a few negative reviews about Parsons, Son and Basley I felt I must add my extremely positive experience of this company.
I own a number of properties across the South East and Parsons, Son and Basley manage my Brighton property interests. After dealing ...
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Aug 01,2013
Aug 01,2013
7
people found
this helpful
this helpful
I called this agent to arrange a viewing for what looked like a great flat on a Monday, 30 minutes after the ad was published online. They confirmed my viewing for Tuesday afternoon, for what I had to change my shift at work. Later on on ...
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What agent could do to change your mind?
They did not honour the appointment they had with me. I had specified I wanted to be one of the first ones viewing the flat. They told me the earliest was Wednesday but they showed it on Tuesday!!!!!!! The flat is now gone, obviously.Attached Filesnbsp;
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Dec 05, 2013
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I am sorry that you are not happy with my response. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
If you have reason to submit a formal complaint in respect of our Services, the following persons have been appointed to deal with them, to ensure we handle them efficiently and professionally: -
Michael Keilthy– RESIDENTIAL SALES
Darren Williams– RESIDENTIAL LETTINGS (Brighton)
Karen Baker - RESIDENTIAL LETTINGS (Bognor)
Richard Lowrey– COMMERCIAL SALES AND LETTINGS
Simon Caplin - AUCTIONS
Justin Dobbs– RESIDENTIAL PROPERTY MANAGEMENT
Paul Holder –SURVEYING & VALUATION SERVICES
Where your complaint is initially made orally, you will be requested to send a written summary of your complaint to the person dealing with it. All complaints must be made in writing, by post to: -
Parsons Son & Basley
32 Queens Road
Brighton
BN1 3YE
On receipt of the same, a copy of the complaint will be logged and acknowledged within 3 working days.
Once we have received your written summary of the complaint, we will contact you in writing within seven days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this.
Within twenty-one days of receipt of your written summary, the person dealing with your complaint will write to inform you of the outcome of their investigation into your complaint and to let you know what actions have been or will be taken.
If you are dissatisfied with this outcome, you may submit your reasons in writing to: -
Mr Neil L Maloney FRICS FIRPM MEWI,
Director
Parsons Son & Basley
32 Queens Road
Brighton
BN1 3YE
who will review the complaint and respond with a final decision within 21 days from the referral date. Your letter should be supported by a copy of all preceding complaint correspondence.
If you then remain dissatisfied we agree to the referral of your complaint to: -
• In the event of a Consumer Complaint: - The Ombudsman Services: Property. They can be contacted at PO Box 1021, Warrington, WA4 9FE (telephone: 0330 440 1634).
• In the event of a Commercial Complaint: – The Neutral Evaluation Procedure for Surveying Disputes. They can be contacted at IDRS Limited, 70 Fleet Street, London, EC4Y 1EU (telephone: 020 7520 3800).
Last updated at 3:59 PM 07/04/2022 by Andrei
Michael Keilthy– RESIDENTIAL SALES
Darren Williams– RESIDENTIAL LETTINGS (Brighton)
Karen Baker - RESIDENTIAL LETTINGS (Bognor)
Richard Lowrey– COMMERCIAL SALES AND LETTINGS
Simon Caplin - AUCTIONS
Justin Dobbs– RESIDENTIAL PROPERTY MANAGEMENT
Paul Holder –SURVEYING & VALUATION SERVICES
Where your complaint is initially made orally, you will be requested to send a written summary of your complaint to the person dealing with it. All complaints must be made in writing, by post to: -
Parsons Son & Basley
32 Queens Road
Brighton
BN1 3YE
On receipt of the same, a copy of the complaint will be logged and acknowledged within 3 working days.
Once we have received your written summary of the complaint, we will contact you in writing within seven days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this.
Within twenty-one days of receipt of your written summary, the person dealing with your complaint will write to inform you of the outcome of their investigation into your complaint and to let you know what actions have been or will be taken.
If you are dissatisfied with this outcome, you may submit your reasons in writing to: -
Mr Neil L Maloney FRICS FIRPM MEWI,
Director
Parsons Son & Basley
32 Queens Road
Brighton
BN1 3YE
who will review the complaint and respond with a final decision within 21 days from the referral date. Your letter should be supported by a copy of all preceding complaint correspondence.
If you then remain dissatisfied we agree to the referral of your complaint to: -
• In the event of a Consumer Complaint: - The Ombudsman Services: Property. They can be contacted at PO Box 1021, Warrington, WA4 9FE (telephone: 0330 440 1634).
• In the event of a Commercial Complaint: – The Neutral Evaluation Procedure for Surveying Disputes. They can be contacted at IDRS Limited, 70 Fleet Street, London, EC4Y 1EU (telephone: 020 7520 3800).
