Stirling Ackroyd
Ealing, London, W5
4.7/5, 173 reviews
94% recommended
100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
86% lettings fee satisfaction

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“The sale of our property was somehow troublesome but Townends ......”

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Oct 31,2012
Minithumbup
By: 'Margarita'
Oct 31,2012
0 people found
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The sale of our property was somehow troublesome but Townends always mange to find prospective buyers very quickly. They kept us updated on regular basis and they were also polite and corteous even when things were getting a bit tricky.

My only criticism is that the branch manager changed a few times in the last few months and that sometimes there was a bit of lack of communication between them and the lawyers but apart from that everything else was ok.

I would definetely use them again.
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By: Townends Estate Agents
Oct 31, 2012
Dear Margarita,

Thank you very much for taking the time to post this review of Townends in Ealing. We’d like to reassure you that your experience of dealing with multiple managers during your sale is extremely unusual for us and would like to apologise for any inconvenience this caused you during your sale, however we are glad to hear that despite this your overall experience with us was positive.

We would like to wish you every happiness in your new home.

Kind regards

Townends Estate Agents

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Latest Reviews

View all Reviews 173
26th Jun 2020
reviewed by 'Ms.'
“I have been using Townends Ealing for several years to let my flat in Perivale. They are always professional and ......”
26th Feb 2020
reviewed by 'Godfrey'
“Our agent Yemi was very supportive thoughout the period of marketing and selling the house. This was a stressful time ......”
7th Jan 2020
reviewed by 'Sandy'
“Ealing Letting Office - I have been using Townends for both of my flats in Ealing . Robert the Letting Manager ......”
23rd Feb 2018
reviewed by 'Ishil'
“Having searched high and low in a particular neighbourhood close to E Broadway, Ed had done well to get the ......”
22nd Feb 2018
reviewed by 'Amillsa'
“Tyana's service was second to none. I appreciated her patience, professionalism and determination to find me my perfect property. Couldn't ......”
12th Nov 2017
reviewed by 'K'
“We were pleased with the service we received throughout the process. The team responded to emails promptly and gave clear ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Stirling Ackroyd
41 The Broadway
Ealing,London
Greater London
W5 2NP
020 8579 9282

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £300,000 £930,000
Lettings 93% 86% £850 £2,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
54 2 68 7 21 1 17 0 3 0
Areas covered
  • W3
  • Ealing, Ealing Common, Acton,
  • W5
  • Gunnersbury,
  • W7
  • West Ealing
  • W13
  • NW10
  • UB6
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
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“I have been using Townends Ealing for several......”

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Jun 26,2020
Minithumbup
By: 'Ms.'
Jun 26,2020
0 people found
this helpful
I have been using Townends Ealing for several years to let my flat in Perivale. They are always professional and have my best interests at heart. Senior Lettings Manager, Rob McPeake always goes above and beyond to assist with any issue or inquiry. I am ...
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“Our agent Yemi was very supportive thoughout ......”

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Feb 26,2020
Minithumbup
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yemi
By: 'Godfrey'
Feb 26,2020
0 people found
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Our agent Yemi was very supportive thoughout the period of marketing and selling the house. This was a stressful time for us but she always kept us well informed and responded to questions in good time. She liaised well with the buyer which meant that ...
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“Ealing Letting Office - I have been using To......”

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Jan 07,2020
Minithumbup
By: 'Sandy'
Jan 07,2020
0 people found
this helpful
Ealing Letting Office - I have been using Townends for both of my flats in Ealing . Robert the Letting Manager has been brilliant for my recent letting service for my Ealing flat. Always keeping me updated and ensuring my queries are answered promptly. Listening to ...
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“Having searched high and low in a particular neighbourhood close ......”

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Feb 23,2018
Minithumbup
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Ed
By: 'Ishil'
Feb 23,2018
1 people found
this helpful
Having searched high and low in a particular neighbourhood close to E Broadway, Ed had done well to get the instruction on a flat which was ideal for my wife and I. He worked hard to get our offer agreed and we are pleased with ...
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“Tyana's service was second to none. I appreciated her patience, ......”

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Feb 22,2018
Minithumbup
By: 'Amillsa'
Feb 22,2018
1 people found
this helpful
Tyana's service was second to none. I appreciated her patience, professionalism and determination to find me my perfect property. Couldn't have asked for a more enthusiastic agent. Thanks you for making the process as smooth as possible, needless to say i would recommend Tyana to ...
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Comment on agent fees
Good
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“We were pleased with the service we received throughout the ......”

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Nov 12,2017
Minithumbup
By: 'K'
Nov 12,2017
0 people found
this helpful
We were pleased with the service we received throughout the process. The team responded to emails promptly and gave clear information....
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“We instructed Townends Ealing to find a tenant for a ......”

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Oct 31,2017
Minithumbup
By: 'Louise'
Oct 31,2017
0 people found
this helpful
We instructed Townends Ealing to find a tenant for a flat after other agents had not been able to do this. Townends found a suitable professional couple within a matter of days and the letting proceeded smoothly and quickly. The Lettings team headed by Robert ...
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Comment on agent fees
Their fees were the standard fees that we expected to pay.
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“Have worked with Robert for a few years and have ......”

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Oct 16,2017
Minithumbup
By: 'Jean'
Oct 16,2017
0 people found
this helpful
Have worked with Robert for a few years and have always found him to be very positive, honest and professional. Have also had confidence in the type of clients which Townends seek for our properties. Thank you Townends for letting our property once again!...
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Comment on agent fees
Good
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“We are delighted with the service received from these two ......”

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Oct 13,2017
Minithumbup
By: 'Rob'
Oct 13,2017
0 people found
this helpful
We are delighted with the service received from these two agents, professional, courteous and personal. I would be highly likely to recommend the Ealing branch of Townends based on my experience with them....
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Comment on agent fees
Very happy with the agents fees.
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“Tyana made my experience of renting a property pleasant, easy ......”

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Oct 04,2017
Minithumbup
By: 'Rosalind'
Oct 04,2017
0 people found
this helpful
Tyana made my experience of renting a property pleasant, easy and efficient. She was really helpful in taking me to the viewing and resolving reference issues- a true professional!...
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Comment on agent fees
Townends lettings fees are high, even when a discount was applied. The service from staff at the branch was much better than the experience provided by head office
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“Tyana has been very supportive through the entire process of ......”

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Oct 04,2017
Minithumbup
By: 'LP'
Oct 04,2017
1 people found
this helpful
Tyana has been very supportive through the entire process of searching for and renting the flat, with excellent communication skills and quick replies to our enquiries. Thank you!...
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“I have had the good fortune to work with Robert ......”

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Sep 19,2017
Minithumbup
By: 'Tamara'
Sep 19,2017
0 people found
this helpful
I have had the good fortune to work with Robert at the Towends branch in Ealing for a number of years now. He is not only fair in his dealings, but he is phenomenal at getting the job done. I always feel that I can ...
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Comment on agent fees
As I say above, I have always found Robert to be fair and straightforward on the fees front.
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“Could not have had a better experience with Tyana. She ......”

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Sep 08,2017
Minithumbup
By: 'Marianne'
Sep 08,2017
1 people found
this helpful
Could not have had a better experience with Tyana. She is an asset to the team. She showed me a variety of properties which all met the requirements I had asked for. She gave me honest and positive advice about my search. She also gave ...
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“Very professional, courteous, helpful and work extremely hard to identify ......”

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Jul 17,2017
Minithumbup
By: 'Rosanna,'
Jul 17,2017
0 people found
this helpful
Very professional, courteous, helpful and work extremely hard to identify new and suitables tenants. Always welcoming and approachable, and constantly keep me informed of progress which I particularly appreciate....
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Comment on agent fees
acceptable
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“Tyana was great! Made the entire process run smoothly, was ......”

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Jul 11,2017
Minithumbup
By: 'Rita'
Jul 11,2017
1 people found
this helpful
Tyana was great! Made the entire process run smoothly, was very helpful and gave us all the information we needed!...
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“I have recently used Townsend in Ealing Broadway to rent ......”

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Jul 11,2017
Minithumbup
By: 'Mel'
Jul 11,2017
0 people found
this helpful
I have recently used Townsend in Ealing Broadway to rent a property through. From start to finish they were fantastic constantly kept me in the loop about how everything was going and nothing seemed too much for them. Robert and Mohamed were brilliant I can't ...
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Comment on agent fees
They were good
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“Extremely excessive fees with no real justification. To charge £25 just ......”

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Jul 04,2017
Minithumbdown
By: 'Paul'
Jul 04,2017
0 people found
this helpful
Extremely excessive fees with no real justification. To charge £25 just to confirm payments were made on time in a reference is exorbitant, and there is then a payment fee added on to this....
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“Very friendly and helpful with finding the property. Helped with ......”

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Jun 13,2017
Minithumbup
By: 'Azim'
Jun 13,2017
0 people found
this helpful
Very friendly and helpful with finding the property. Helped with the whole process from start to end fantastically. Could not have asked for a better agent....
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“Really helpful before and after purchase. Were also very helpful ......”

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Jun 07,2017
Minithumbup
By: 'Richard'
Jun 07,2017
0 people found
this helpful
Really helpful before and after purchase. Were also very helpful over the stressful final part. Might even have gone with us as we were a better buyer for the seller, rather than take the higher sale price and get stung in the end by a ...
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Comment on agent fees
I was a buyer so have no comment on the fees.
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“Recently used Townends to rent a property in Ealing. I ......”

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May 18,2017
Minithumbup
By: 'Ealing'
May 18,2017
0 people found
this helpful
Recently used Townends to rent a property in Ealing. I was delighted with the result that was achieved within a short time frame. A special thank you to Robert McPeake for offering a superior quality of service in a timely and professional manner....
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Comment on agent fees
Good value for the service that is provided.
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“Everything in time and order. I would highly recommended Townsend's ......”

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May 04,2017
Minithumbup
By: 'Alejandro'
May 04,2017
0 people found
this helpful
Everything in time and order. I would highly recommended Townsend's Ealing Branch. They help us to have a comfortable move in London....
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“Robert has been excellent at keeping me informed for my ......”

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May 04,2017
Minithumbup
By: 'Sandy'
May 04,2017
0 people found
this helpful
Robert has been excellent at keeping me informed for my tenancy and resolving any queries that I have regarding tenants, contracts. I have been landlord with Townends for over 15 years. Sandy Patel...
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“Great service for the Landlord - regular feedback on progress, ......”

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Apr 25,2017
Minithumbup
By: 'SN'
Apr 25,2017
0 people found
this helpful
Great service for the Landlord - regular feedback on progress, quick to find tenants and good follow up with documentation. Recommended....
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Comment on agent fees
Competitive
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“Robert (and Zusanne) have been very efficient and professional and, ......”

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Apr 06,2017
Minithumbup
By: 'Marco'
Apr 06,2017
0 people found
this helpful
Robert (and Zusanne) have been very efficient and professional and, provided I was a stranger just landed in UK, very patient with me. They explained everything in simple and clear terms and I have really appreciated this. Within a few days I could easily process ...
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“I only dealt with Robert very professional and helpful keeping ......”

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Mar 27,2017
Minithumbup
By: 'Lisa'
Mar 27,2017
0 people found
this helpful
I only dealt with Robert very professional and helpful keeping me fully updated of the progress regularly. I wouldn't hesitate to recommend this agent....
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Comment on agent fees
Perfect .... 100% better than other competitors!
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“Robert and the team at the Ealing branch have been ......”

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Mar 27,2017
Minithumbup
By: 'Leanne'
Mar 27,2017
0 people found
this helpful
Robert and the team at the Ealing branch have been extremely helpful and supportive during the start of our tenants stay. There were quite a few teething problems which the team have dealt with efficiently and they always sound friendly when you call, even though ...
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Comment on agent fees
I believe tenant find fees should be one off at the start of the tenancy rather than monthly for the life of the tenancy.
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“Provided Good and efficient serviceFound three great tenantsAlways polite and ......”

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Mar 27,2017
Minithumbup
By: 'Natts'
Mar 27,2017
0 people found
this helpful
Provided Good and efficient service Found three great tenants Always polite and well mannered Smooth procedure with everything Thank you very much...
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Comment on agent fees
Very Reasonable and competitive
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“The staff at this branch are friendly and give a ......”

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Mar 27,2017
Minithumbup
By: 'Michael'
Mar 27,2017
0 people found
this helpful
The staff at this branch are friendly and give a personal service. My dealing with Robert McPeake is that he is a person who understands situation and requirements of the Landlord and tryies to be helpful. He is a person comfortable to talk to...
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Comment on agent fees
Good
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“The agent was proactive and forthcoming toward my needs and ......”

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Feb 28,2017
Minithumbup
By: 'Jitka'
Feb 28,2017
0 people found
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The agent was proactive and forthcoming toward my needs and demands offering solutions to my situation. She was also answering my questions regarding the rent. However, the breakdown of the money needed to pay upfront could have been explained more clearly and in more professional ...
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Comment on agent fees
Fees should be lower.
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“I am a portfolio landlord and used Townends Ealing branch ......”

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Feb 25,2017
Minithumbdown
By: 'AC'
Feb 25,2017
0 people found
this helpful
I am a portfolio landlord and used Townends Ealing branch for the first time, following a disappointment from another local agent. Robert and Zuzanna were relentless in finding a suitable tenant and ensuring a successful completion, supported by an efficient admin all within a week! ...
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Comment on agent fees
Robert is approachable and competitive. The fees were as agreed with no shocks and surprises.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 2:29 PM 21/11/2017 by allAgents

Awards won by Stirling Ackroyd, London W5 2NP



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