“Unprecedented Level of Incompetence...”
1 Star Review
Aug 14,2019
By:
'Emma'
Aug 14,2019
Branch: Canterbury, Canterbury Innovation Centre,University Road
Services: Lettings (as a Tenant)
Rent PCM: £375
Would you recommend?: No
Postcode: CT1
Branch: Canterbury, Canterbury Innovation Centre,University Road
Lettings (as a Tenant)
Rent PCM: £375
Postcode: CT1
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people found
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After renting with Abode, I can say that they have an unprecedented level of incompetence. We had problem after problem and each time they found a new way to mess things up. On moving in, we were told the peeling wallpaper would be replaced in a week, but nothing was done for months until we found black mould behind the falling wallpaper and threatened to report them if it was not dealt with immediately. It was another month before it was sorted. When a major pipe burst in the property their '24 hour' emergency plumber did not fix it for a week, we were without hot water for another 2 weeks after, and Abode kept 'forgetting' to check for water damage and replace the ruined floor. We've also had many admin mistakes, including missed meetings and mislaid contracts. The staff have to constantly be chased up to get anything done and I have been reduced to tears on the phone more than once. I wouldn't recommend this letting agency to my worst enemy, let alone anyone I actually like.
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