It also worth noting that prior to Bristol Residential Lettings discovering this site and responding to the 3 negative reviews on here (end of November), there was no positive reviews for the company and they were ranked one of the worst lettings agents in Bristol. However they then seem to of suddenly got 4 short positive reviews over a 9 day period (10-18 December) significantly increasing their position in the ranks. While I don't want to suggest anything, this does look slightly suspicious.

My review does not claim that I was renting an individual room. It clearly states that the original plan was for us to sign a joint-tenancy agreement for the property. Please do not try to discredit my review by suggesting this. My review is completely honest.

I am a little confused by Ed's final sentence "My team acted responsibly in informing you of this". When you start a tenancy contract you expect the condition of the property to be recorded. I was not informed of anything different. Communication prior to me moving in consisted of a short telephone call and an email containing 2 attachments. One of these was a references form for me to fill in and the other was 2 page document containing a break down of fees and little else. It definitely made no mention of taking liability for any damage that may of occurred prior to me moving in. I filled in the reference form and paid the fees very promptly and received an acknowledgement by email that they had received it. Then I did not hear anything back from Bristol Residential Lettings until the week before my move date, and this was only because I phoned them to enquire what was going.

It was only due to me directly asking questions shortly after moving in that I found out that Bristol Residential Lettings were planning on trying to charge me for damage caused by previous tenants. Therefore to claim your team informed me of this is simply a lie. To fail to provide some one with a contract prior to moving in just seems like incompetence to me, in addition to the fact that no one living there had ever even seen the inventory document before I requested it from you. These things should be provided to tenants prior to me moving in.

The Bristol Residential Letting Co do not advertise or rent rooms in shared houses - we only rent to complete flats or houses. In this instance the exisiting tenants advertised privately for a new tenant as one of their house mates were moving on. In order to help this group, as we had done in the past, we agreed to reference the new tenant,and prepare a new tenancy agreement. This was duly done but to complete a new inventory would require the tenants to vacate the property and remove their belongings. As this is impratical the original inventory is required to be resigned in line with the changes to the tenants on the tenancy agreement. It is not appropriate to just update the room you are going to occupy as you have a responsibility over the whole house. Taking a room in the manner you have and moving in with people already living in a property unfortunately comes with a greater risk. My team acted responsibly in informing you of this and I am sorry this did not work out for you. Ed Osborn , Director.