100% lettings valuation accuracy
61% lettings fee satisfaction
Aug 12,2019
Aug 12,2019
2
people found
this helpful
this helpful
DISORGANISED AND UNRELIABLE. DO NOT USE. I cannot express how disappointed I am with the services of Abode Lettings. We are a group of 3 students who recently signed a contract for a 4 bedroom house. We were promised that rent prices would go down if we were able to fill the 4th room in the house - a clever incentive to rope us into signing the contract. Once signed, we found a 4th person and Abode completely denied that they had agreed to lower prices, even after they originally confirmed several times this would be the case. Therefore we are paying more money than expected. On top of this, we had trouble getting the contract sent to us in the first place, with incorrect information being sent twice, and then not hearing back from Abode for weeks - We had to chase THEM to make sure we had it signed before the tenancy started . We ended up having to start paying rent before even signing the contract if we wanted to keep the house. Very unprofessional and will be getting out as soon as we can
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Latest Reviews
28th Jul 2024
reviewed by 'Henry'
26th May 2024
reviewed by 'Amy'
23rd Nov 2022
reviewed by 'Andreas Efstratiou'
23rd Nov 2022
reviewed by 'Andreas Efstratiou'
26th Sep 2022
reviewed by 'Jonida Kellezi'
22nd Sep 2022
reviewed by 'Harriet'
Opening Hours
Address
Abode Sales and Lettings
Canterbury Innovation Centre,University Road
Canterbury
Kent
CT2 7FG
01227 647090
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 61% | £365 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 1 | 10 | 27 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
- CT2
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 28,2024
Jul 28,2024
0
people found
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this helpful
Avoid these criminals at all costs. They lie, they cheat and they stole my deposit, with all sorts of excuses and personal incompetences. Make sure these people agree to not charging for an adhoc, make it up as you go along, deep clean before signing ...
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Oct 04, 2024
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Hello Henry…I strongly suggest you contact the Deposit trading solutions that your deposit is protected with. The have a dispute resolution service which they offer for free. It is the burden on Abode to provide evidence for withholding your deposit. If they are unable to provide any proof, they will have no other option but to refund you your deposit or face a fine which would amount them to pay you three times the deposit amount. I have attached a file which you can read. ...
May 26,2024
May 26,2024
0
people found
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this helpful
Worst agency to use both for landlords and tenants, really disappointed...
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Nov 23,2022
Nov 23,2022
0
people found
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Poor communication
Poor Staff
Poor management
if you want an easy time at a property, do not use these people as a service...
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Nov 23,2022
Nov 23,2022
0
people found
this helpful
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Poor Staff
Poor Communication
Poor management
Bad at responding to issues
If you want to have an easy life, do not use these people as a service....
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Sep 26,2022
Sep 26,2022
0
people found
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Unfortunately you can’t leave zero star. Unprofessional they want the deposit for they room and after I have sent them all my documents they refused to give me the room because as they said I don’t pass the reference and I had and ...
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Sep 22,2022
Sep 22,2022
1
people found
this helpful
this helpful
Worst letting agency ever. They're extremely patronising and rude. When we moved in at first the house was FILTHY, the stove was black, the fridge and oven was DISGUSTING. We contacted them and they stated the house was "professionally cleaned" which was incorrect. We then ...
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Sep 22,2022
Sep 22,2022
0
people found
this helpful
this helpful
This is the worst letting agency in Canterbury ever. The colleagues * and others are so rude. Don’t use them....
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Aug 09,2022
Aug 09,2022
0
people found
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Communication is abysmal, with awful customer service. They don't listen to clients who are students, leaving people with repairs not seen to for year long contracts despite this being illegal....
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Jan 26,2022
Jan 26,2022
0
people found
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Absolutely fantastic agency its been a pleasure working with the team. We had a newly converted HMO in the area Stephanie, Nina and team have done everything they said and have gone above and beyond to help us as new landlords to the area I ...
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Oct 13,2021
Oct 13,2021
0
people found
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Just moved out of our student house after two years with Abode. Friendly staff and all maintenance fixed quickly even thru covid. Would highly recommend as some of our friends have had bad experiences with their landlords...
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Oct 13, 2021
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Thanks Evie,
We wish you all the best in your new home. ...
Sep 15,2021
Sep 15,2021
1
people found
this helpful
this helpful
Unprofessional, shockingly poor service. Haven't a clue what they're doing, told us a load of rubbish about the move in process then tried to lie their way out of it. Created a huge amount of trouble for tenants, who they couldn't care less about. Beware. ...
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Sep 10,2021
Sep 10,2021
1
people found
this helpful
this helpful
Absolutely awful
Haven’t responded to emails in weeks about returning my deposit although other tenants in the same house have received theirs back. Dreadful customer service and difficult throughout the tenancy...
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Aug 25, 2022
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I'm having the same problem, except none of my housemates have received their deposits! I've had no response to my emails past the 5th of August. We have all sent them our banking information so that can't be an excuse. I would not recommend Abode at all. ...
Sep 09,2021
Sep 09,2021
1
people found
this helpful
this helpful
Honestly so poor. They have no clue and everything takes forever. Please don't rent with this company! I think if they had a office full of mole rats instead of these lot, they would achieve more....
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Jul 19,2021
Jul 19,2021
1
people found
this helpful
this helpful
Terrible company with terrible service. Lots if things were broken when we moved in in september we moved out in july and they still havent been fixed. We had no working fridge or heating for nearly a minth and we had to go on a ...
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Jul 26, 2021
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Agreed. We have had a nightmare time with abode and I cannot believe the awful service and lack of communication. We have had countless issues and it has been so stressful to try and resolve any of them as all the work is on our part since calls and emails are never answered. I would not recommend. ...
May 11,2021
May 11,2021
1
people found
this helpful
this helpful
I have worked with Nina and Stephanie over the past year, and have been absolutely overwhelmed by their level of professionalism and how hard working they are. As a contractor I have worked for many people but these girls are by far my best customers. ...
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May 11, 2021
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Thanks Simon,
The feeling is mutual. We appreciate your excellent work for us over this year and more going forward! ...
Mar 15,2021
Mar 15,2021
0
people found
this helpful
this helpful
Abode have been professional in all my dealings with them. You normally only find out how good a company is when you have a problem and the issues I encountered have been resolved swiftly and courteously. Thank you....
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Dec 18,2020
Dec 18,2020
1
people found
this helpful
this helpful
Terrible agency. Would not reccomend atall. Have to email numerous times before you even get a reply. Very incompetent. Trying to keep our deposit because they can’t do there job properly and complete moving out reports properly. Do yourself a favour and chose another ...
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Dec 21, 2020
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Funny how we get a response from a bad review, but can’t get an actuall email reply from you after numerous emails have been sent. There was food in the freezer when we moved in, that Turkey looked like it had been there for about 10 years! And I can assure you that we did not paint over anything, there was a patch in the bedroom that the previous tenant had obviously painted over ( if the previous report had been done properly this would have been on there) We asked for proof in the email, wh ...
Nov 18,2020
Nov 18,2020
0
people found
this helpful
this helpful
Have rented with Abode for the past 3 years, and can't fault the service we have received. Anything which needed fixing was done so quickly, and all the girls in the office and friendly and helpful. Would not hesitate to recommend to anyone wanting to rent ...
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Sep 10,2020
Sep 10,2020
1
people found
this helpful
this helpful
Out of the last 13 years renting we have never had as many difficulties as we did with Abode. The girls working there have the best intentions, but there is a severe lack of efficiency and professionalism when dealing with tenants. Not only did we average ...
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Sep 14, 2020
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We are very disappointed with this review, as it contains many false accusations and inaccuracies.
On the day that you were due to move in you had neither signed the tenancy which had been sent to you for electronic signature, or paid the deposit or first months rent. We called you first thing in the morning to advise that we couldn't release keys without all of these being received.
As you were not in Canterbury to personally collect keys you sent your parents who insisted on paying cash. ...
Aug 24,2020
Aug 24,2020
2
people found
this helpful
this helpful
Honestly would not recommend abode to anyone. Upon moving in, the place was dirty and there was already mould. The flat hadn’t been cleaned properly and therefore we had to ask them to get someone to come in and clean as they clearly hadn’...
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Feb 25,2020
Feb 25,2020
1
people found
this helpful
this helpful
As a landlord I have been using Abode to manage my properties for a number of years now, and cannot fault their service. Nina, Stephanie and all the girls in the office are always hardworking and friendly, and I have received lots of positive comments ...
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Sep 26,2019
Sep 26,2019
2
people found
this helpful
this helpful
Worst letting agency you can possibly deal with don’t even go near! They lie about fixing things and can’t complete any kind of simple tasks. They will lie to you for months until you’re so stressed and confront all of the problems ...
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Sep 26, 2019
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Our previous landlord said we had been lied to by you... ...
Aug 14,2019
Aug 14,2019
4
people found
this helpful
this helpful
After renting with Abode, I can say that they have an unprecedented level of incompetence. We had problem after problem and each time they found a new way to mess things up. On moving in, we were told the peeling wallpaper would be replaced in ...
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Feb 25, 2020
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Hi Emma, I can see that you have chosen to take another house with us this year which is slightly contradictory to the comments you have raised above. Bearing in mind you wouldn't recommend us to anyone including your worst enemy, it seems a little odd that you would chose to stay with us when you have a choice of many of properties and agents. ...
Aug 12,2019
Aug 12,2019
2
people found
this helpful
this helpful
DISORGANISED AND UNRELIABLE. DO NOT USE. I cannot express how disappointed I am with the services of Abode Lettings. We are a group of 3 students who recently signed a contract for a 4 bedroom house. We were promised that rent prices would go down if we ...
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Aug 13, 2019
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Thank you for your review. It is useful to have feedback. I have investigated this with our staff member who you dealt with on all of the viewings and I am satisfied her information to you at all times both verbally and in writing has been accurate. The landlord agreed to let the 4 bedroom house to 3 students for a fixed rent but if a 4th person was found the rent would go down per room to make up for the extra rent received. This is still the case. The property was taken at short notice and the ...
Jul 27,2019
Jul 27,2019
0
people found
this helpful
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Excellent service from Abode. All the staff were friendly, knowledgeable and efficient and responded promptly to questions and resolved issues very quickly....
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Jul 26, 2021
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Unfortunately, I would have to disagree! The communication is awful, the staff are condescending and we have had an incredibly stressful time constantly trying to get into contact with Abode as it is near impossible to sort issues through them. It’s a shame as it was very promising in the beginning, but with hidden problems with our house, having to live with these issues as communication is so poor and being spoken to terribly, I would never recommend abode. ...
Jul 09,2019
Jul 09,2019
3
people found
this helpful
this helpful
Without a doubt one of the top contenders for worst letting agents in Kent. Nightmarish to deal with and you will constantly find yourself chasing these incompetent fools in your free time and they still won't fulfill your simple request for months. This extends to ...
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Feb 19,2019
Feb 19,2019
3
people found
this helpful
this helpful
After years of renting numerous places I have never known such an unorganised and flat out horrific at their job lettings agent. Don't bother with them - unless you would like to phone up every single day to get some simple tasks completed. They know ...
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Comment on agent fees
Agent fees were fine.
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Sep 20,2018
Sep 20,2018
4
people found
this helpful
this helpful
I rented with this agency as a student for my final year. Throughout my tenancy I had numerous problems with the property which the agency failed to address. I cannot stess enough how awful they were when it came to complaints. The agency constantly ignored ...
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Oct 04, 2018
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Hi Nick,
I know which flat you mean and I'm really sorry you had a bad experience. We do always try to keep our tenants happy and I can categorically say our intentions towards our tenants are always good. Sometimes we can't just replace appliances without having them checked first for faults and remedies. The balance between keeping tenant happy and our landlords can be tricky sometimes but I think we get the balance about right most of the time. Please accept our apologies that your experienc ...
Sep 11,2018
Sep 11,2018
4
people found
this helpful
this helpful
I'm only giving 1 star as i have to. scammers so if you're a student stay away. will charge you an arm and a leg for everything possible. get a 20% fee to call a cleaners they clearly have an under the table deal with to spend 20 ...
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Comment on agent fees
bad
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Oct 04, 2018
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Hi there,
Thanks for taking the time to leave this review even though it is terrible.
The deposit release time for student houses is a difficult time for us and i'd imagine all agents. Cleans are a contentious issue and we try our hardest to keep all deposit deductions to a minimum as we know it causes upset to tenants and can change a happy tenant for the past year to feeling unfairly treated at the end.
Our worst reviews come straight after deposit releases so we do realise it does not go ...
Aug 14,2018
Aug 14,2018
0
people found
this helpful
this helpful
Being my first time letting, Abode were so friendly and helpful. They went above and beyond helping us find a house that suited all our criteria and even worked out of hours so we were able to view a property that we were extremely interested ...
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Comment on agent fees
Good!
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 8:50 AM 12/05/2017 by Abode Sales and Lettings
Our tenants and landlords interests are paramount to us and we are disappointed that you feel we have not acted fairly or professionally. I am certain you will have a good tenancy at the house as you have a super house in a fantastic location and the landlord is very nice to deal with.