0% sales valuation accuracy
67% sales fee satisfaction
Aug 10,2019
Aug 10,2019
0
people found
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I found Adrian to be highly unprofessional and totally lacking in communication skills. I stopped counting at 70 emails which he simply didn’t reply to despite chasing him repeatedly. In addition, there were also texts and voicemails that weren’t answered and ALL pertinent to the sale. If it didn’t suit him, he would simply ignore any correspondence.
He was a neighbour and hounded me for ages to have my property on his books because it undoubtedly raised his profile. That being the case and given his over-zealousness, I thought he would deliver on every aspect, but unless it directly benefited him (financially obviously), he simply couldn’t be bothered.
He acted all the way through as if the buyer were paying his fees as evidenced by the feedback on here. He handled the completion date disastrously, again only having the buyer’s interest because it presumably also suited his own cash-flow agenda. I was given 2 weeks between exchange and completion - a date which had been pencilled in when it was thought that exchange would happen 6 weeks previously but didn’t because of procrastination on the buyer’s part.
My ex has given positive feedback, but his interaction was minimal and of course, completion dates didn’t affect him either as he wasn’t affected so easy for him to provide this together with the buyer who wasn’t paying the fees and got an absolute bargain! Had my situation been different, I would have withdrawn this property from Kelway Law and the buyer wouldn’t have been able to capitalise on my divorce situation.
He didn’t deliver on price and made the entire process more stressful than needed because of the continual shortcomings on communication. Needless to say, that even if they had a dream property to buy or rent, I would pass them by.
There is no excuse whatsoever for not answering emails .........in excess of 70 of them!!!!!!
He was a neighbour and hounded me for ages to have my property on his books because it undoubtedly raised his profile. That being the case and given his over-zealousness, I thought he would deliver on every aspect, but unless it directly benefited him (financially obviously), he simply couldn’t be bothered.
He acted all the way through as if the buyer were paying his fees as evidenced by the feedback on here. He handled the completion date disastrously, again only having the buyer’s interest because it presumably also suited his own cash-flow agenda. I was given 2 weeks between exchange and completion - a date which had been pencilled in when it was thought that exchange would happen 6 weeks previously but didn’t because of procrastination on the buyer’s part.
My ex has given positive feedback, but his interaction was minimal and of course, completion dates didn’t affect him either as he wasn’t affected so easy for him to provide this together with the buyer who wasn’t paying the fees and got an absolute bargain! Had my situation been different, I would have withdrawn this property from Kelway Law and the buyer wouldn’t have been able to capitalise on my divorce situation.
He didn’t deliver on price and made the entire process more stressful than needed because of the continual shortcomings on communication. Needless to say, that even if they had a dream property to buy or rent, I would pass them by.
There is no excuse whatsoever for not answering emails .........in excess of 70 of them!!!!!!
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Latest Reviews
10th Aug 2019
reviewed by 'Marisa'
30th Jun 2014
reviewed by 'Mr'
Opening Hours
Address
Kelway Law Estate Agents
107 Weyhill
Haslemere
Surrey
GU27 1HS
01428 661525
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 67% | £318,000 | £318,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 2 | 1 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 19,2021
Feb 19,2021
1
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Great experience. Agents knew a lot about the properties we viewed, and were very eager to recommend properties that they thought would be suitable.
Communication during and after the offer was fantastic, and Amy was efficient and friendly throughout the whole process.
Couldn't have had ...
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Aug 10,2019
Aug 10,2019
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I found Adrian to be highly unprofessional and totally lacking in communication skills. I stopped counting at 70 emails which he simply didn’t reply to despite chasing him repeatedly. In addition, there were also texts and voicemails that weren’t answered and ALL pertinent to ...
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Aug 12, 2019
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Thank you for your review Marisa. I am sorry that you feel that you have had bad service and I know that you found the process of selling your family home very difficult. Your property had been on the market for a little over a year with three other agents before we were instructed. We, of course managed to find a buyer for you and successfully managed the process through to exchange and completion. Regarding the emails, I received around 187 emails from you and I sent around 159 to you over t ...
Jun 30,2014
Jun 30,2014
2
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My Partner and I Sold our 3 Bedroom house in Priors Wood in Haslemere 10 years ago April 2004 after a very serious accident I had, At the time we thought they were very good, They answered all our calls and returned them within hours if they were ...
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What agent could do to change your mind?
Been a little more caring with the property i was trying to rent. If i was selling again I can guarantee i would of received the desired calls alreadyAttached Filesnbsp;
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Complaints Procedure
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https://www.allagents.co.uk/review/360148/
was his review. It is often difficult to please all parties and I am very sorry that you are not happy with the outcome. The buyer was also kind enough to leave his thoughts:-
https://www.allagents.co.uk/review/360410/