0% lettings valuation accuracy
46% lettings fee satisfaction
Nov 02,2007
Nov 02,2007
0
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Even one star is far too generous for these thugs.
Despite advertising that Forrest Property Services rent out luxury apartments at reasonable prices, and while on the surface the flats do look decent, it doesn't take long to figure out you've been had. Mushrooms, rising damp, broken and loose tiles, leaking, or should I say gushing ceilings, for which they were never in a hurry or, dare I say, interested in remedying.
The front entrance is hazardous because of the broken patio tiles and rubbish all over the place, the communal garden is more like a communal forest and local tip. Their maintenance workers, when they do show up, do very little maintaining, and once they're done, couldn't be bothered to clean up. They leave their garbage and tools right where they left them. Never to be moved.
Then, the issue with the bills. While we're obviously responsible to pay them, Forrest insists on writing us letters to be viewed as bills, therefore, none of the bills are in our name (no mention of this in the lease). Our "bills" provide no details about consumption or cost. We waited 16 months before getting our first gas and electricity "letters". We had to fight to get details about the billing. We also waited eleven months for a water bill, we had questions about it as there were several inconsistencies, particularly with dates, but they ignored us. We wrote to them twice, we called and spoke to them face to face. They then informed us that the water company would disconnect the whole building, which is illegal, and Forrest would tell all the tenants in the building that it was our fault. By law, we are entitled to proper bills, but that fact alludes them.
Don't even get me started on the Deposit Protection Scheme.
RED ALERT: AVOID, AVOID, AVOID.
Despite advertising that Forrest Property Services rent out luxury apartments at reasonable prices, and while on the surface the flats do look decent, it doesn't take long to figure out you've been had. Mushrooms, rising damp, broken and loose tiles, leaking, or should I say gushing ceilings, for which they were never in a hurry or, dare I say, interested in remedying.
The front entrance is hazardous because of the broken patio tiles and rubbish all over the place, the communal garden is more like a communal forest and local tip. Their maintenance workers, when they do show up, do very little maintaining, and once they're done, couldn't be bothered to clean up. They leave their garbage and tools right where they left them. Never to be moved.
Then, the issue with the bills. While we're obviously responsible to pay them, Forrest insists on writing us letters to be viewed as bills, therefore, none of the bills are in our name (no mention of this in the lease). Our "bills" provide no details about consumption or cost. We waited 16 months before getting our first gas and electricity "letters". We had to fight to get details about the billing. We also waited eleven months for a water bill, we had questions about it as there were several inconsistencies, particularly with dates, but they ignored us. We wrote to them twice, we called and spoke to them face to face. They then informed us that the water company would disconnect the whole building, which is illegal, and Forrest would tell all the tenants in the building that it was our fault. By law, we are entitled to proper bills, but that fact alludes them.
Don't even get me started on the Deposit Protection Scheme.
RED ALERT: AVOID, AVOID, AVOID.
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May 06, 2008
Bills are sent by utility companies not a letting agency. Each flat had own meter so each bill was worked out from individual usage from own flat. You resided in these flats for over two years if it was all such a terrible experience why stay so long?
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Latest Reviews
18th Jul 2024
reviewed by 'Jane'
19th Jun 2023
reviewed by 'Lesley court'
11th Apr 2023
reviewed by 'Mug'
24th Feb 2021
reviewed by 'Chris'
16th Jan 2020
reviewed by 'mia'
Opening Hours
Address
Forrest Property Services
12 The Square
Bracknell
Berkshire
RG12 9LP
01344 868634, 01183 778172
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 46% | £675 | £1,275 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 7 | 18 | 0 | 0 | 0 | 0 | 0 | 4 |
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Jul 18,2024
Jul 18,2024
0
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The company is amaizing with an excellent service. Thumbs up to the staff, very cooperative. They made everything easy for me. I recommend them 100% and I am a happy tenant.
Jane...
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Jun 19,2023
Jun 19,2023
0
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Terrible service provided to those renting. Had to be reminded of their legal obligations in order to do work required. Also took 8 months to repay my deposit as they could not provide receipts for the deductions made suggested....
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Apr 11,2023
Apr 11,2023
0
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Lazy lazy lazy people! Asked the decorator to let me in to see a flat in Lakeside, Finchampstead because she had already been out once today showing other viewers! Unbelievably disrespectful customer service! Left to wander on my own trying to avoid painting paraphernalia, and ...
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Feb 24,2021
Feb 24,2021
0
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Avoid at all costs.
They lied to the lettings company about sending us through documentation and didn't respond to any calls, voicemails or emails we left with them.
Lazy and unprofessional to say the least....
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Jan 16,2020
Jan 16,2020
0
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i rented a one bedroom flat from them, they was helpful for the first 3 months then when I gave them the notice to say I was leaving they turned. rude unhelpful even ignored my email and phone calls. I had no tv areal for 2 months ...
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Nov 21,2019
Nov 21,2019
1
people found
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this helpful
A nightmare to deal with.. Have not responded to 5 e-mails, 3 telephone requests (to Sunni / Gintare) and one ansaphone message. Urgent property administration/management problems merely ignored! Lodged complaint with Trading Standards. I doubt it, but do hope that these cowboys will be shut down....
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Feb 21,2019
Feb 21,2019
0
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Don't really understand all the negative feedback. We rented from Forrest for 7 years and all I can do is praise them. They were the only agency that were able to move us in within 3 days. No matter what happened / if something broke or we had ...
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Jan 24,2019
Jan 24,2019
0
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My husband and I were struggling to find a suitable property to rent in the area, Forrest have been more hands on than others and we have been their tenants for 2 years. Very responsive and professional....
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Comment on agent fees
Good
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Dec 13,2018
Dec 13,2018
0
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I have rented with Forrest Property Services for 5 years and all the time their services have been very professional. Any issues that we have had have been resolved very quick. Office and maintenance staff very friendly and helpfull....
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Comment on agent fees
Less expensive than the other agents
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Nov 08,2018
Nov 08,2018
0
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I live in a nice flat really close to town centre now thanks to these guys, I don't agree with some of the other reviews at all, I really wanted a same day viewing because I know there would have been lots of interest in ...
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Comment on agent fees
They're average
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Feb 21,2017
Feb 21,2017
2
people found
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this helpful
I am really shocked these guys are still in business and have not been shut down - they stole my deposit off of me when i rented a property in hart road, reading in 2006. At the time i was really unwell and because they were ...
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Jan 09,2017
Jan 09,2017
2
people found
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this helpful
Dreadful!!! The worst letting agency I have ever dealt with!
Disrespectful and completely unhelpful staff, they don't like to reply to emails nor answer the phone. They don't do their job on time or at all. I had to chase them number of times whenever ...
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Comment on agent fees
Rip off, too high. Admin fee of £500 which you pay for nothing and £150 for each renewal.
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Oct 23,2016
Oct 23,2016
1
people found
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this helpful
AWFUL just blooming awful.... The 'manageress?' dresses like she is about to go clubbing except she can't be bothered to brush her hair.. Warning bells a plenty. Dreadful attitude shouting and screaming at me because I pointed out a law to them. Told me ...
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Comment on agent fees
No idea
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Apr 23,2015
Apr 23,2015
1
people found
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Both agents where very rude and didn't nothing to help at all. They made everything as difficult as they could and talked to you as if you were nothing. They are patronising and the most ill mannered people I have ever come across...
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Apr 19,2015
Apr 19,2015
1
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The worst agents I have ever dealt with. Extremely rude and unproffesional. I highly recommend avoiding them. They did their upmost to scheme as much money out of us as possible but were unbelievably reluctant to stick to their half of the contract when giving ...
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Nov 10,2014
Nov 10,2014
0
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AVOID THIS COMPANY AT ALL COSTS, fees are extortionate, attitude is patronising and condescending. They certainly cannot compose letters as only reply by emails and do not abide by Netiquette. THEY DO NOT USE THE ADR as recommended by the DPS and if they don't ...
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What agent could do to change your mind?
Problems are as stated. Perhaps being professional and knowing the law might help, as well as being polite and courteous. Changing their attitudes and business conduct and ethics.Attached Filesnbsp;
Comment on agent fees
They will harass one party in a tenancy to get their fees. As I was new to renting I was not really aware of how steep these were. I have now been advised otherwise, but too late.
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Jul 26,2014
Jul 26,2014
0
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Shockingly bad, just awful. Terribly rude, obnoxious and threatening staff. Blatant lies about the property and safety issues. Often refused to speak on the telephone saying they were too busy. Did not reply to my emails. Did not stick to appointment times or visit when ...
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Mar 07,2014
Mar 07,2014
0
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PATHETIC.
Woman who alnswered the phone & calls herself the manager is so RUDEEE.... english is definitely not her first language which is ok but I guess she left all her mannerisms in her native country !...
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What agent could do to change your mind?
get a new person to answer the phone !Attached Filesnbsp;
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Oct 28,2011
Oct 28,2011
1
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I have never had to deal with such an unprofessional, shoddy agency such as Forrest before. Everything is unorganised from their "broom cupboard" of an office to the way they try and deal with you on the phone if god forbid you ever have a ...
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Jan 06,2011
Jan 06,2011
0
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After I booked my appointment I did a thing where I viewed 2 of the accommodations that I liked and the woman was quite nice and one was already furnished, not too sure about the other one though.
I moved in in October 2010 and Everything is ...
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Nov 15, 2011
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Wait and see what happend when you move out!!! ...
Jun 29,2010
Jun 29,2010
0
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this helpful
All they know how to do is threaten you with legal action all the time. Every comment I have read here testifies to that. If you are a landlord, read these comments, your tenants will be mistreated! If you are a prospective tenant, don't pay ...
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Feb 23, 2011
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I feel for you - I am now experiencing very similar problems. I'm wondering if you might be able to help me - we have no idea what to do and are currently looking at legal action. We're wondering if we might be in the same property where you had your bad experience and we are looking to have an informal chat/email with anyone that might be able to back us up!
Wish we had read your review before it got this far!! ...
Jan 22,2009
Jan 22,2009
0
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this helpful
Rip off rip off rip off!!!!!! That's all I have to say. They rip you off when you no longer are their tenants. AVOID AVOID AVOID. A one star rating is too good for them, can there be negative stars? Because they can wait for ...
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Oct 01,2008
Oct 01,2008
0
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I have rented 3 properties through these guys over the last 5 years and the are awsome. They are proffessional, friendly and flexible. I guess I never had any bad dealings with them because I treated them with respect and they treated me with respect in return. ...
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Nov 15, 2011
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That correct- I move out and they send me letter to pay more then 2000 pound for stuppid things. Im going to fight now with them ...
Sep 05,2008
Sep 05,2008
0
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this helpful
OMG, this estate agent doesn't even deserve 1 star. Not only was the property NOT secure when we moved in (we couldn't lock back door, and the front door could be pushed open) they did nothing about it for nearly a week. They had been constantly ...
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Nov 07, 2008
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Thank goodness the DPS now exists and that tenant's deposits are protected from the actions of unscrupulous landlords/letting agencies which seem to think the money is theirs to keep from the moment they get it. ...
Sep 05,2008
Sep 05,2008
0
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this helpful
Terrible from staff to ownership....
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Jul 13,2008
Jul 13,2008
2
people found
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this helpful
This small, not well known company is more than happy to offer good customer relations on the phone but as soon as you pay them any money this soon changes to a dreadful attitude of not caring or respecting you, we've been treated like dirt ...
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Mar 04,2008
Mar 04,2008
1
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this helpful
Forrest Property Services offer an extremely poor level of service. I used to be a tenant with them and had problems regarding the maintainance of the property (none was done). There were also problems with bills, they also sent out letters which they claimed to ...
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Nov 07, 2008
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The deposit was held by yourselves and not DPS as tenancy agreement started before this existed. Try to be professional by getting your facts right... ...
Feb 19,2008
Feb 19,2008
0
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I agree with Saumagne, it would appear I was also a tenant at the same address as the problems discussed seem all too familar. I would avoid them like the plague. They are the most unscrupulous letting agency I know of.
I moved out 4 months ...
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Nov 07, 2008
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I did not refuse to pay, you refused to return my deposit. You were taken to court and you were ordered by the judge to return of part of the deposit and you sent me a cheque. I do not think you can call this "losing my case". I did feel harassed and threatened by Becky - you now say you are taking legal advice. Its this yet another threat? When will it end? Many tenants in the building were unhappy with your treatment and lack of building maintenance. Reading Council are fully aware of how you ...
Nov 02,2007
Nov 02,2007
0
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Even one star is far too generous for these thugs.
Despite advertising that Forrest Property Services rent out luxury apartments at reasonable prices, and while on the surface the flats do look decent, it doesn't take long to figure out you've been had. Mushrooms, rising ...
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Jun 09, 2008
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To 2sides2astory,
You ask why we stayed in that building for one year and ten months? Simple. The deposit protection scheme. Finally some protection for tenants. The scheme was introduced while we resided in your property. To avoid the nightmare we'd heard from others, we thought it best to renew our lease in order to ensure our protection. Of course that didn't protect us from the multitude of other hellish issues we endured; but you did ask... ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
You ask why we stayed in that building for one year and ten months? Simple. The deposit protection scheme. Finally some protection for tenants. The scheme was introduced while we resided in your property. To avoid the nightmare we'd heard from others, we thought it best to renew our lease in order to ensure our protection. Of course that didn't protect us from the multitude of other hellish issues we endured; but you did ask...