0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Aug 08,2019
Aug 08,2019
3
people found
this helpful
this helpful
AVOID USING RICHARD PORTER AT ALL COSTS.
Being part of a chain, i cannot begin to tell you the number of headaches and unnecessary issues we encountered as a result of buying a house through Richard at Featherstone Leigh. His attitude was so lackadaisical it was literally like he was asleep the whole time. Whilst pleasant enough when you meet him, meeting or actually talking to him was neigh on impossible. Communication and a sense of urgency are two essential skills he lacks which when you're in a chain, is a real red flag. He never kept us updated on how things were going from the sellers perspective, he never communicated to the sellers what we had just agreed, and he even spoke on behalf of the sellers telling me things like the sellers “definitely won't provide you with any electrical certificates” without even asking them. He was so incredibly bad that my wife and I were about to cancel the sale as we had heard nothing back and presumed the sellers were just not serious about moving. Fortunately our estate agents (Bairstow Eves in Archway – sensational team) that we used to sell our previous home were absolutely fantastic and saved the deal as they went above and beyond to help chase him up on outstanding issues. Between us we had 4 people trying to reach out to him. Extremely unprofessional and extremely inept. One example (and there are many) came when we had agreed a completion date on a Thursday with our buyers, solicitors and with Richard. Monday came around and we hadn't heard anything from Richard for a while so all 4 of us then chased (as we often did), to check if everything was still okay. “oh they can't do Thursday, they're going on holiday on Wednesday – they want to complete 2 months from now instead.” I can't begin to explain the unnecessary stress Richard caused - we had to move our entire house into storage to ensure we didn't lose our sale and then rent in the interim as we waited for the sellers to return from their holiday that we had zero knowledge about. Were it not for the fact Featherstone had our dream house on their books, we would have walked away. I urge everyone reading this to seriously re-consider using Featherstone Leigh but if, like us, they just happen to have your dream house AVOID ever using Richard . Please reach out to me if you want to talk about any of the points raised, I have many more stories I'll be more than happy to share.
Being part of a chain, i cannot begin to tell you the number of headaches and unnecessary issues we encountered as a result of buying a house through Richard at Featherstone Leigh. His attitude was so lackadaisical it was literally like he was asleep the whole time. Whilst pleasant enough when you meet him, meeting or actually talking to him was neigh on impossible. Communication and a sense of urgency are two essential skills he lacks which when you're in a chain, is a real red flag. He never kept us updated on how things were going from the sellers perspective, he never communicated to the sellers what we had just agreed, and he even spoke on behalf of the sellers telling me things like the sellers “definitely won't provide you with any electrical certificates” without even asking them. He was so incredibly bad that my wife and I were about to cancel the sale as we had heard nothing back and presumed the sellers were just not serious about moving. Fortunately our estate agents (Bairstow Eves in Archway – sensational team) that we used to sell our previous home were absolutely fantastic and saved the deal as they went above and beyond to help chase him up on outstanding issues. Between us we had 4 people trying to reach out to him. Extremely unprofessional and extremely inept. One example (and there are many) came when we had agreed a completion date on a Thursday with our buyers, solicitors and with Richard. Monday came around and we hadn't heard anything from Richard for a while so all 4 of us then chased (as we often did), to check if everything was still okay. “oh they can't do Thursday, they're going on holiday on Wednesday – they want to complete 2 months from now instead.” I can't begin to explain the unnecessary stress Richard caused - we had to move our entire house into storage to ensure we didn't lose our sale and then rent in the interim as we waited for the sellers to return from their holiday that we had zero knowledge about. Were it not for the fact Featherstone had our dream house on their books, we would have walked away. I urge everyone reading this to seriously re-consider using Featherstone Leigh but if, like us, they just happen to have your dream house AVOID ever using Richard . Please reach out to me if you want to talk about any of the points raised, I have many more stories I'll be more than happy to share.
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Latest Reviews
8th Aug 2019
reviewed by 'Mark'
12th Jul 2013
reviewed by 'B'
17th Feb 2011
reviewed by 'Mr'
Opening Hours
Address
Featherstone Leigh
32 High Street
Kingston Upon Thames
Greater London
KT1 1HL
0208 549 9449
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 0 | 1 | 0 | 0 | 1 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 08,2019
Aug 08,2019
3
people found
this helpful
this helpful
AVOID USING RICHARD PORTER AT ALL COSTS.
Being part of a chain, i cannot begin to tell you the number of headaches and unnecessary issues we encountered as a result of buying a house through Richard at Featherstone Leigh. His attitude was so lackadaisical it ...
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read full review
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Jul 12,2013
Jul 12,2013
2
people found
this helpful
this helpful
I first let my property through Featherstone Leigh in 2010 and was more than happy for them to sell it for me in 2013. Throughout the let- every payment was received on time. Communication was brilliant however big or small the query and they always kept me ...
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Feb 17,2011
Feb 17,2011
1
people found
this helpful
this helpful
Very helpful, kept me well informed throughout the process of letting out my flat....
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