25% lettings valuation accuracy
25% lettings fee satisfaction
Aug 07,2019
Aug 07,2019
6
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After a year of renting with NOPS, there are too many individual instances of frustration for me to fit into this Google Review. The gist is: NOPS exploits the oligopolized structure and lack of accomodation on the Oxford Student letting market by renting out low-quality properties for insane prices. Keeping in mind that in a shared flat my co-tenants and I paid more than 24000 pounds, let me go into some individual issues:
Check-in cleanliness: NOPS forced our house to get the carpet professionally cleaned after our tenancy which is "usual practice" according to their letting agreement, however, when we brought up that the carpet had clearly not been professionally cleaned to our moving in date, we were told that this would have had to be brought up during the inventory check at the beginning of our tenancy. How could we have brought this up, not knowing that NOPS would force professional cleaning on us for an equally unclean carpet.
State of the house: during our year with NOPS we had two instances of severe water leakage in the house. Water was dripping from the ceiling into the downstairs bedroom and staircase. It has to be admitted at this point that NOPS fixed these issues to their own expense. The doorbell at our property was not repaired for the entirety of the year, after repeated inquiry from our side, NOPS sent a mechanic who claimed to have fixed the problem, however it had not been fixed at all.. We gave up on the issue afterwards.
Service: Most of NOPS' employees, especially Hannah George, Sarah and Emma, were outrageously unfriendly, unprofessional, rude, hostile and uncooperative as soon as the contract had been signed. As soon as the tenants are in contractual obligation to them, NOPS will try everything to avoid spending a penny on the property and will rinse the tenant with hidden fees.
Hidden costs:
NOPS will make you pay for cleaners, painters and other craftsmen at the end of your tenancy no matter what state the house is in, in relation to how it looked before your tenancy. This is because the regulations regarding the check-out are formulated extremely freely so NOPS is legally in the right to decide themselves what they consider "fair wear and tear" and what they consider your obligation to pay. They consider "fair wear and tear" to mean that the house has to be in a better state than check-in.
Communication: NOPS has failed to respond to several of my Emails throughout the year regarding issues with the house, they seem to only respond without a follow-up Email when the responsibility to pay for the current issue lies with the tenants.
Check-in cleanliness: NOPS forced our house to get the carpet professionally cleaned after our tenancy which is "usual practice" according to their letting agreement, however, when we brought up that the carpet had clearly not been professionally cleaned to our moving in date, we were told that this would have had to be brought up during the inventory check at the beginning of our tenancy. How could we have brought this up, not knowing that NOPS would force professional cleaning on us for an equally unclean carpet.
State of the house: during our year with NOPS we had two instances of severe water leakage in the house. Water was dripping from the ceiling into the downstairs bedroom and staircase. It has to be admitted at this point that NOPS fixed these issues to their own expense. The doorbell at our property was not repaired for the entirety of the year, after repeated inquiry from our side, NOPS sent a mechanic who claimed to have fixed the problem, however it had not been fixed at all.. We gave up on the issue afterwards.
Service: Most of NOPS' employees, especially Hannah George, Sarah and Emma, were outrageously unfriendly, unprofessional, rude, hostile and uncooperative as soon as the contract had been signed. As soon as the tenants are in contractual obligation to them, NOPS will try everything to avoid spending a penny on the property and will rinse the tenant with hidden fees.
Hidden costs:
NOPS will make you pay for cleaners, painters and other craftsmen at the end of your tenancy no matter what state the house is in, in relation to how it looked before your tenancy. This is because the regulations regarding the check-out are formulated extremely freely so NOPS is legally in the right to decide themselves what they consider "fair wear and tear" and what they consider your obligation to pay. They consider "fair wear and tear" to mean that the house has to be in a better state than check-in.
Communication: NOPS has failed to respond to several of my Emails throughout the year regarding issues with the house, they seem to only respond without a follow-up Email when the responsibility to pay for the current issue lies with the tenants.
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25th Aug 2021
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Address
North Oxford Property Services
47 Walton Street
Oxford
Oxfordshire
OX2 6AD
01865 311745
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 25% | 25% | £394 | £2,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 8 | 61 | 0 | 0 | 0 | 0 | 0 | 7 |
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Sep 20,2024
Sep 20,2024
0
people found
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Liza showed us round a couple of properties of interest to us and the properties were nice and tidy and the locations were good for easy access to Oxford Brooke’s University.
Liza was very professional and knowledgable and we felt in safe hands with ...
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Oct 30, 2024
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Anyone reading this should ignore this review and refer to all the others, this is plainly written by one of their members of staff, NOPS have a poor reputation for a reason, and that is that they treat tenants like garbage. They rent properties belonging to one of the worst slum landlords operating in Oxford, a bumsplat by the name of Oliver Cohen who also calls himself the "Rent Guru" (look him up, he is a real piece of work). If you're a student at University and you want to avoid awful prope ...
Mar 31,2023
Mar 31,2023
0
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Terrible Service in the past where twice at the end of the tenancy agreement keptpart oor all the deposit. Be aware!...
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Nov 19,2022
Nov 19,2022
1
people found
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I never write reviews but I think this can help many people. Especially students, which in most cases are treated with much insignificance.
NOPS it's a complete scam. We had many problems with the house in September. The house did not cover the furnished criteria ...
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Dec 20,2021
Dec 20,2021
6
people found
this helpful
this helpful
I can't say we weren't warned against NOPS.
Six months ago some friends and I were (desperately) searching for a new house. In our search for new housemates, we met a wise old Oxford grad student, who told us: there is one rule of renting ...
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Sep 07,2021
Sep 07,2021
6
people found
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I don’t usually write reviews but I’m trying to help other people waste as much money and time and sadness as me.
WORST experience of my life dealing with an agent, and in general , I haven’t been this mistreated in my life ...
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Oct 09, 2021
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Feel sorry for you, had such a similar experience. Shocking!! ...
Aug 25,2021
Aug 25,2021
6
people found
this helpful
this helpful
My year living in a property from NOPS was horrific and stays with me years on. Shocking. Times without a stair case. Mouldy. Electric shocks from shower. Flooding. Leaks… the list goes on. The impact was visible on everyone’s health of living in such ...
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Jun 12,2021
Jun 12,2021
7
people found
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their treatment of tenants is appalling. They lie to them, humiliate them, and seemingly try to prevent them from securing basic housing. This appalling treatment of tenants is often rooted in prejudice against tenants on universal credit and manifests as unlawful discrimination....
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Nov 30,2020
Nov 30,2020
12
people found
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this helpful
Ridiculously damp house, made most of the tenants ill. Clothes wouldn't dry when hung up and were left with a stale smell on them. The old dehumidifier present in my bedroom should've been a sign of things to come, as well as the broken shelves ...
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Nov 25,2020
Nov 25,2020
7
people found
this helpful
this helpful
I've been through many many estate agents in my lifetime. Of all of them, these are by far the worst. I thought the experience was below average already until they tried to charge me for my deposit. Things like £60 to change a light bulb, £300 for ...
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Oct 27,2020
Oct 27,2020
9
people found
this helpful
this helpful
The worst letting agent/ property manager ever. We moved into a student house in Oxford in early October 2020 and since then we have been dealing with a half functioning house. Not only was furniture missing or broken when we moved in, NOPS have been unreasonable ...
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Sep 16,2020
Sep 16,2020
4
people found
this helpful
this helpful
The worst people I have ever dealt with in my life. Both, NOPS, and Rentguru are low-life scums.
They don't give a shit about anything.
They never gave my deposit back even though I left the room better than how I found it when I ...
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Sep 02,2020
Sep 02,2020
5
people found
this helpful
this helpful
Literally the worst agents EVERRRR. Bunch of crooks constantly maniupilating you for payments after payments while providing less than average service. In fact the poorest service ever...
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Jun 30,2020
Jun 30,2020
2
people found
this helpful
this helpful
First off I'd like to point out that the majority of this review will be directed at the rent guru who work in partnership with NOPS who I found to be worse than NOPS themselves, hence only 2 stars. What limited communication I did have with ...
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Oct 07,2019
Oct 07,2019
5
people found
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this helpful
Yet another negative review for NOPS. I should have read the reviews before renting from them, but given the time of year -sep- there were very few agency options left on the market (The real reviews ). When I moved to the flat, it had a ...
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Sep 19, 2020
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I should have read the comments as well... there were not a lot of options left so I had to deal with them. I visited beforehand a flat. When I was about to pay they told me it was not available anymore but another one in the same building was available. And here I am in a old and dirty place when the other was renovated. The word? I am paying 50£ more than the other one for a flat in very poor condition... ...
Sep 12,2019
Sep 12,2019
4
people found
this helpful
this helpful
This is not a reputable company at all , in my opinion. Although the house that was rented for my son plus 3 other students was OK, it was not professionally cleaned when they arrived yet they wanted to charge for professional cleaners once the lease was ...
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Aug 20,2019
Aug 20,2019
2
people found
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AWFUL! I have put a number of complaints in about the property I am renting which is far to small and way over priced! For them to put off ever coming to fix the issues I have raised! I rarely get 24 hours notice of when ...
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Aug 07,2019
Aug 07,2019
6
people found
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this helpful
After a year of renting with NOPS, there are too many individual instances of frustration for me to fit into this Google Review. The gist is: NOPS exploits the oligopolized structure and lack of accomodation on the Oxford Student letting market by renting out low-quality ...
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Dec 11,2018
Dec 11,2018
10
people found
this helpful
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These people enjoy the exploitation of ill-informed student tenants, which turns out to be their shiny business model in an oligopoly. They will rinse and charge you extremely disproportionate fees where they can, particularly on insignificant and nuanced issues allowing them to keep students in ...
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Comment on agent fees
Bad, dispraportionate costs.
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Sep 17,2018
Sep 17,2018
14
people found
this helpful
this helpful
Where to begin. I rented from these con artists for three years, and only stayed with them because I was too poor to afford the fees to put down on another place and was able to transfer my deposit from one flat to another. They ...
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Comment on agent fees
All a rip off
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Sep 13,2018
Sep 13,2018
15
people found
this helpful
this helpful
We used NOPs to rent a property in Jericho last year. They were generally unhelpful, disorganised and unprofessional. When we complained about various maintenance issues, they often would ignore our emails or when they did respond it would take weeks, even months, to get the ...
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Comment on agent fees
Extortionate
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Jun 25,2018
Jun 25,2018
16
people found
this helpful
this helpful
Shortly after moving in, we realised that there were RATS in the house (located near Abingdon Road). After one extenuating month the property manager and the landlord finally decided to move some of the kitchen furniture, revealing a large crack in the floor from where ...
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Comment on agent fees
Nasty contract termination fee
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Sep 02, 2018
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There are rats holes in the flat when I moved in, and I complaint to them for eight times, they do not take any actions to deal with it. ...
Mar 19,2018
Mar 19,2018
6
people found
this helpful
this helpful
We stayed in one of the apartments close to the city centre and were very pleased with accommodation and services. A modern, clean apartment. Pretty good customer service, no better or worse than the other letting agents we've dealt with. While we stayed there was ...
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Jan 03,2018
Jan 03,2018
21
people found
this helpful
this helpful
Rude, arrogant and condescending rip off merchants.
They tried to charge an extremely over inflated cleaning bill from Colleen the cleaner. 23 hours to clean a house. When I questioned the time and asked for a breakdown she said we do move the chairs. We got ...
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Comment on agent fees
Extortionate
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Oct 23,2017
Oct 23,2017
21
people found
this helpful
this helpful
Crooks. Moved into a disgusting house which they dared claim had been cleaned. Washing machine was already broken and yet they charged us for it.
Make sure you read the tenancy agreement fully and see how shady it is before you sign. For example, if ...
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Oct 12,2017
Oct 12,2017
21
people found
this helpful
this helpful
Never use this bunch of cowboys - they lie they cheat and they do NOT return deposits! They let sub standard property and then have the cheek to demand money for cleaning - £300??? When 3 students had cleaned the property - they are a bunch of ...
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Comment on agent fees
Do NOT rent a property from them - simple they are cheats and liars.
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Sep 27,2017
Sep 27,2017
22
people found
this helpful
this helpful
NOPS has been the least professional and most unethical rental company we have ever interacted with. There with problems while we were in the unit (including unaddressed excessive mold) as well as while trying to get our deposit back. Avoid at all costs....
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Sep 20,2017
Sep 20,2017
4
people found
this helpful
this helpful
We have been renting a student property with NOPS for my daughter and her two friends, Hannah George, has always been really helpful and quick to respond to any questions, it's very precieus for Foreigner ....
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Comment on agent fees
it's correct
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Sep 14,2017
Sep 14,2017
20
people found
this helpful
this helpful
NOPS is an incredibly scammy company. They have a dodgy connection with a local cleaning company and will try and charge you a £600 'cleaning fee' even after professional cleaning has been done at the end of a tenancy. When reporting a creaky and clearly broken ...
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Sep 13,2017
Sep 13,2017
19
people found
this helpful
this helpful
The absolute worst. Some things:
- They mistyped four out of five of our email addresses when sending out the tenancy paperwork, so once we figured this out we had to scramble to get everything ready in the final few days before the tenancy started. (...
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Comment on agent fees
Bad. See above: the fee for sending a checkout report to the landlord was subtracted from our deposit.
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Sep 02,2017
Sep 02,2017
19
people found
this helpful
this helpful
Mould ridden, damp and electrically unsafe house. NOPS response was to blame student lifestyle.....even prior to tenancy. Poor quality standard at huge cost. Constant requests for rectification of issues were poorly dealt with or ignored. A very expensive lesson learned!...
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Tenant Fees
Holding Deposit (per tenancy)
1 weeks rent
Last updated on 04/06/2019, 3:49 PM by Buddy SwailesTenancy Deposit
5 Weeks Rent
Last updated on 04/06/2019, 3:55 PM by Buddy SwailesLost Keys
Lost Key Replacement or Change of Lock or Locks
Last updated on 04/06/2019, 3:56 PM by Buddy SwailesEarly Termination
Early Termination Charge For Vacating Tenant £50.00 inc VAT
Last updated on 04/06/2019, 3:54 PM by Buddy SwailesKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
