50% sales valuation accuracy
50% sales fee satisfaction
90% lettings valuation accuracy
75% lettings fee satisfaction
Aug 06,2019
Aug 06,2019
0
people found
this helpful
this helpful
I had a great experience using Townends in Earlsfield. Diana was really skilled and professional and very good at listening to me about what was important. She was also a good judge of prospective tenants in terms of what they were looking for.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
27th Jan 2021
reviewed by 'Olivia'
6th Jun 2019
reviewed by 'Natalie'
15th Nov 2016
reviewed by 'Courtney'
17th Aug 2016
reviewed by 'Ben1234'
22nd Jul 2016
reviewed by 'Dennis'
Opening Hours
Address
Stirling Ackroyd
364 Garratt Lane
Earlsfield,London
Greater London
SW18 4ES
020 8946 7744
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 50% | £525,000 | £525,000 |
| Lettings | 90% | 75% | £1,200 | £3,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 17 | 2 | 28 | 3 | 12 | 0 | 5 | 0 | 0 | 1 |
Areas covered
- SW11
- SW17
- SW18
- SW19
- Earlsfield
- Southfields
- Tooting
- Wandsworth
- Wandsworth Common
- Wimbledon
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jan 27,2021
Jan 27,2021
1
people found
this helpful
this helpful
I have been rent with them since June 2020 and it been hell. HELL. We have spent the last 6 months complaining about the problems, broken heater, broken windows etc in the middle of winter !!!!!! We are now being told we have to pay for issues we ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 06,2019
Aug 06,2019
0
people found
this helpful
this helpful
I had a great experience using Townends in Earlsfield. Diana was really skilled and professional and very good at listening to me about what was important. She was also a good judge of prospective tenants in terms of what they were looking for....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 06,2019
Jun 06,2019
0
people found
this helpful
this helpful
As a returning customer would like to thank everyone at Earlsfield office for help in dealing with letting my property out. Particularly Diana Kovacheva who effectively and highly professionally managed to find tenants in few days....
read full review
read full review
Comment on agent fees
Competitive 8% plus 20% VAT.
Was this helpful?
Yes
Yes
Nov 15,2016
Nov 15,2016
1
people found
this helpful
this helpful
A disaster. Not recomendable at all. Avoid totally. They cheat a lot of people. Bunch of liars. Don't go...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 17,2016
Aug 17,2016
0
people found
this helpful
this helpful
I moved into a property through the Earlsfield office and they went out of their way to make sure that I was happy with Alexandra and Ivan both making sure that everything was done in ready for me....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Jul 22,2016
Jul 22,2016
0
people found
this helpful
this helpful
I am so pleased with the help that i have received with Sipho and Ivan. Great customer service and a good experience over all. Two thumbs up Townends! I will surely recommend you guys....
read full review
read full review
Comment on agent fees
Agent fees was reasonable for the services that i have received.
Was this helpful?
Yes
Yes
May 31,2016
May 31,2016
0
people found
this helpful
this helpful
Excellent work from Ryan, Ivan and Sipho. Honest, trustworthy and reliable. Would definitely recommend and use again.
Fiona at Head Office was incompetent....
read full review
read full review
Comment on agent fees
Higher than the other agents we had been speaking to.
Was this helpful?
Yes
Yes
May 05,2016
May 05,2016
0
people found
this helpful
this helpful
As a multi property landlord I have always been pleased with the help and services I have received from Townends for over 5 years. Ivan is extremely efficient, affable and approachable, I have always been delighted with the tenants he has found for my properties. Sipho ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 30,2016
Apr 30,2016
0
people found
this helpful
this helpful
Great costumer service and a good experience overl all. Ivan was helpful and always available to give us necessary updates regarding the renting process, paper works and other important documents we needed to provide. He organised the whole process smoothly!...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Apr 21,2016
Apr 21,2016
0
people found
this helpful
this helpful
Ivan was as helpful as he could have been following our flat being trashed by the previous tenant - I think he learned quite a bit about Section 21 Notices! Following recovery of the flat, he was very efficient in selecting and obtaining new tenants and ...
read full review
read full review
Comment on agent fees
Acceptable
Was this helpful?
Yes
Yes
Apr 13,2016
Apr 13,2016
0
people found
this helpful
this helpful
Ivan was very professional and friendly and whats more he found tenants for my property very quickly. Thank you Ivan!
Ryan was very attentive and made sure that tenants were suited to my needs.
Miranda was also very professional and attentive. They all made life ...
read full review
read full review
Comment on agent fees
Admin fees on top of agents fees seem a bit much but all agents charge them
Was this helpful?
Yes
Yes
Apr 01,2016
Apr 01,2016
3
people found
this helpful
this helpful
This must be the least professional letting agency I have ever dealt with. It's a constant battle with the agents and their head office.
Everything started when my flatmates and I were looking to rent a property. Roderick Allan was our agent and he took ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 19,2016
Feb 19,2016
0
people found
this helpful
this helpful
I recently sold a flat I owned through Townsend's Earlsfield branch. My flat had previously been up for sale with one of the major estate agents who had proved to be useless pricing my flat far too high and them getting minimal viewers through the ...
read full review
read full review
Comment on agent fees
Fees were very reasonable
Was this helpful?
Yes
Yes
Oct 30,2015
Oct 30,2015
0
people found
this helpful
this helpful
I had an offer accepted to buy a property in Earlsfield and only after my offer was accepted did they tell me the property had knotweed. This materially affected the value of the property yet, when they sent me the knotweed report to read, they ...
read full review
read full review
What agent could do to change your mind?
Be transparent about problems with the property and stop lying and misrepresenting the facts.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Nov 02, 2015
View all comments
(1)
We are sorry for your experience. We take all feedback very seriously and would like to do all we can to investigate the issues raised. In order to do this, please can we ask that you email [email protected] with your full name, and the full details of the issue, so that this can be investigates? Your feedback is very important to us. Many thanks. ...
Sep 08,2015
Sep 08,2015
0
people found
this helpful
this helpful
Abi supported us as 'new landlords', throughout the entire process of advertising and securing a reliable tenant for our home. She is approachable, patient and responsive to her clients - valuable skills to have and much appreciated by us! Would highly recommend for those new ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 10,2015
Aug 10,2015
0
people found
this helpful
this helpful
Abi is amazing, very helpful and with knowledge of the area. Helped secure a nice tenant, and i am very pleased with how quickly my property was rented out.There were some last minute changes to the tenancy agreement, which were dealt quickly and the ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Jul 02,2015
Jul 02,2015
0
people found
this helpful
this helpful
We used Abi as our sole agent to let our property. She was always punctual to meetings and very knowledgable about the market and what rent we could achieve. She was easily contactable and always made a point of accommodating our needs. I cannot recommend ...
read full review
read full review
Comment on agent fees
Abi's fees were highly competitive. Indeed they were the lowest compared to two other lettings agents we trialled. Low doesn't always necessarily mean best but in Abi's case we were not let down.
Was this helpful?
Yes
Yes
Jul 02,2015
Jul 02,2015
0
people found
this helpful
this helpful
Abigail was fantastic. She managed to secure a viewing for us at a time inconvenient to herself. She also conducted the viewing in a professional manner and was very knowledgeable in answering our many questions. We ended up putting in an offer for the property ...
read full review
read full review
Was this helpful?
Yes
Yes
May 20,2015
May 20,2015
0
people found
this helpful
this helpful
After having some very bad experiences with other agencies it has been a pleasure to meet and work with Eleanor. She has been professional, prompt, helpful and very much 'on the ball' ! Even when our first offer was not accepted she was quick to let ...
read full review
read full review
Comment on agent fees
We have not paid any fees yet - they do seem a bit high, but we were told there is some room for negotiation on this.
Was this helpful?
Yes
Yes
May 19,2015
May 19,2015
0
people found
this helpful
this helpful
I have worked with a few letting agents since being in London but Kieran at Townends is by far the best. My girlfriend and I were in a bit of a quandary having been given unexpected notice on our property but within an hour of ...
read full review
read full review
Was this helpful?
Yes
Yes
May 13,2015
May 13,2015
0
people found
this helpful
this helpful
Eleanor was very professiona and immaculately turned out. With a good knowledge and friendly approach I thoroughly enjoyed dealing with her....
read full review
read full review
Comment on agent fees
Higher than acceptable.
Was this helpful?
Yes
Yes
May 06,2015
May 06,2015
0
people found
this helpful
this helpful
Kieran assisted in finding my partner and I a rental property in the Earlsfield area. During the search process he was highly proactive in arranging viewings when new properties came onto the market. He fully understood our needs and requirements and this resulted in us ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 20,2015
Mar 20,2015
0
people found
this helpful
this helpful
Abi was very helpful as were the rest of the team at the Earlsfield branch.
I felt really pleased with how quickly my property was rented out and felt supported and well informed throughout the process of getting new tenants.
Thank you.
Emma Cunniffe....
read full review
read full review
Was this helpful?
Yes
Yes
May 22,2014
May 22,2014
1
people found
this helpful
this helpful
Alkesh was instrumental in valuing and then selling the property. He has been extremely helpful and has been there all the way; phoning updates, giving advice and being very kind and always pleasant through a rather stressful situation due entirely to the inefficiency of the ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 11,2014
Apr 11,2014
0
people found
this helpful
this helpful
Where do I start? Jon promised the world and DID NOT DELIVER ON ONE SINGLE THING!!! The property had gym access advertised. Jon had no idea about this, said he would find out and never did, despite me ringing him and persuing this information. He ...
read full review
read full review
What agent could do to change your mind?
Read the above story, it is self explanatory.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Mar 04,2014
Mar 04,2014
0
people found
this helpful
this helpful
Jon Chandler-Gray had an excellent knowledge of the market and clearly shines in an industry which is highly competitive, fast-moving and in my experience, liable to a cut-throat mentality from agents with less integrity as yourselves.
He was extremely personable and went out of his ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 10,2014
Feb 10,2014
0
people found
this helpful
this helpful
Jon and Rebecca were both very helpful and easy to work with, they also were flexible with fees when we explained that we had another agent that was cheaper. They answered or returned calls and emails very promptly. We had a few problems with their ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 04,2014
Feb 04,2014
0
people found
this helpful
this helpful
Nash went out of his way to help me in all aspects of a difficult sale. Polite, direct and friendly as well as super well-informed, Nash was an island of sanity during a time of dealing with some impossible buyers and avoidant council staff. Without ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 04,2014
Feb 04,2014
0
people found
this helpful
this helpful
Rebecca and Jon were both so helpful and did everything they could to help us find our first flat in a very competitive area. Huge Thanks...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 30,2014
Jan 30,2014
0
people found
this helpful
this helpful
From the beginning of our search for a property Rebecca has been incredibly helpful. When we put an offer on the first house she did all she could to get it accepted and keep us informed. Despite us not getting it she was still positive ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:29 PM 21/11/2017 by allAgents
