98% sales valuation accuracy
97% sales fee satisfaction
93% lettings valuation accuracy
97% lettings fee satisfaction
Aug 05,2019
Aug 05,2019
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Terrible experience both with property and staff.
Property was not in appropriate condition when I moved in (most flaws e.g. damp, broken cupboards, half finished paint, half finished floorboards had been hidden by furniture at viewing). Property had to be re-cleaned twice after I moved in and not all keys were present on my move in day. Landlord had lived there previously and left large white goods which I was told would be removed - I was then told by the office these items were 'gifted' and if I did not want them I would have to make my own arrangements to get rid of them, despite being told they would not be there when I agreed to rent the property. I was told by the agents that the property was quiet (I specifically asked this at viewing) and was lied to about this, including one neighbour being noisy enough that I had to submit a complaint to the council.
Numerous maintenance issues some of which the landlord refused to fix (including rotting wood) and others which took over a month to fix (including not being able to use one bedroom because the door wouldn't open fully and not being able to close the bathroom door).
When I spoke to office staff about maintenance issues they were very blase, including telling me that my father should fix the issues for me because 'that's what dads are for'.
In relation to moving out viewings were booked without fully informing me - told me there was one viewing when it was an hour block booking. Sent me a 'reminder' text about viewings that afternoon without ever sending me the original information.
Post viewings agents were complaining about the pets that I had in the property (as agreed in my contract) and telling me that I should not be having my heating on (bills were not included in rent).
On move out day despite being sent a letter telling me that I needed to be at the property at a specific time staff did not turn up or contact to say they would be late. When called they were again very blase and said I didn't need to be there, despite sending a letter saying I did, and me subsequently booking the morning off work. I was told they would call when they left the office (as could not give me a time when they would arrive) but never received a call they just turned up over an hour late.
Staff also spoke in a rude manner both to me and my mother on the phone, including hanging up on me when I told them that I would not permit them to enter the property as they had not given me 24 hours notice.
Property was not in appropriate condition when I moved in (most flaws e.g. damp, broken cupboards, half finished paint, half finished floorboards had been hidden by furniture at viewing). Property had to be re-cleaned twice after I moved in and not all keys were present on my move in day. Landlord had lived there previously and left large white goods which I was told would be removed - I was then told by the office these items were 'gifted' and if I did not want them I would have to make my own arrangements to get rid of them, despite being told they would not be there when I agreed to rent the property. I was told by the agents that the property was quiet (I specifically asked this at viewing) and was lied to about this, including one neighbour being noisy enough that I had to submit a complaint to the council.
Numerous maintenance issues some of which the landlord refused to fix (including rotting wood) and others which took over a month to fix (including not being able to use one bedroom because the door wouldn't open fully and not being able to close the bathroom door).
When I spoke to office staff about maintenance issues they were very blase, including telling me that my father should fix the issues for me because 'that's what dads are for'.
In relation to moving out viewings were booked without fully informing me - told me there was one viewing when it was an hour block booking. Sent me a 'reminder' text about viewings that afternoon without ever sending me the original information.
Post viewings agents were complaining about the pets that I had in the property (as agreed in my contract) and telling me that I should not be having my heating on (bills were not included in rent).
On move out day despite being sent a letter telling me that I needed to be at the property at a specific time staff did not turn up or contact to say they would be late. When called they were again very blase and said I didn't need to be there, despite sending a letter saying I did, and me subsequently booking the morning off work. I was told they would call when they left the office (as could not give me a time when they would arrive) but never received a call they just turned up over an hour late.
Staff also spoke in a rude manner both to me and my mother on the phone, including hanging up on me when I told them that I would not permit them to enter the property as they had not given me 24 hours notice.
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Latest Reviews
7th Aug 2024
reviewed by 'Steve Waddingtom'
15th Jan 2024
reviewed by 'Shafiq'
24th Jan 2021
reviewed by 'Nicola'
14th Jan 2021
reviewed by 'Christina'
7th Dec 2020
reviewed by 'Juan'
30th Oct 2020
reviewed by 'Lizzy'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 97% | £105,000 | £1,255,000 |
| Lettings | 93% | 97% | £375 | £1,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 70 | 0 | 103 | 6 | 44 | 0 | 25 | 0 | 15 | 0 |
Areas covered
- YO1
- YO42
- YO10
- YO8
- YO19
- HG1
- YO23
- HG2
- YO24
- YO61
- YO26
- YO62
- YO30
- YO31
- YO32
- YO41
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 07,2024
Aug 07,2024
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Excellent and diligent service by Danielle and the team at Northwood, helping to update the house in a timely manner ready for the next tenancy. Thank you very much....
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Jan 15,2024
Jan 15,2024
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I initially rented a property in York with Northwood York, intending to stay for a year as part of my job placement. Due to my mistake, I signed a 6-month contract instead of the intended year. Unfortunately, the landlord issued an eviction notice at the ...
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Jan 24,2021
Jan 24,2021
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Very good service indeed. Staff very welcoming and friendly.
Made the moving in process very easy and stress free for me....
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Jan 14,2021
Jan 14,2021
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Any problems with the tenancy were always dealt with quickly, including when our boiler broke during winter & a lockdown.
Also as our landlords decided to sell, Chris @ Northwood York helped us with our situation and worked with us as we went through the process of ...
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Jan 14, 2021
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Christina, Thank you for your very kind comments, it was lovely to be able to help and we're pleased things worked out for you.. All the best for the future. Chris ...
Dec 07,2020
Dec 07,2020
1
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We've been living in a property managed by Northwood for 2 years. We have had many house issues but Northwood has always found a solution for them. Outstanding performance....
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Dec 07, 2020
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Thank you Juan, it has been a pleasure renting a property to you and your family for the past couple of years, if you are return to York in the future please come and see us. ...
Oct 30,2020
Oct 30,2020
1
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I've been very happy with the service I've experienced from Northwood York. All the staff have been helpful, professional, and friendly.
Catherine was very helpful when I was arranging the end of my tendency. Throughout my tendency. Geraldine has been very communicative regarding inspections and ...
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Nov 03, 2020
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Thank you for your positive feedback regards your experience renting through us at Northwood in York, Please do come and see us again in the future if you move back to the city, in the meantime take care. ...
Sep 16,2020
Sep 16,2020
1
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Just moved out of a property to a property better for us but what an amazing company and the staff area credit to Northwood we dealt with Donna, Chris,Kayshia and they have been brilliant making everything so straight forward as this was our first ...
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Sep 17, 2020
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Tom, thank you for your lovely comments and being such great tenants. We wish you all the best for the future and hope we can look after you again at some point. ...
Jul 23,2020
Jul 23,2020
1
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The property was excellent. Service of Northwood was quick and smooth. Agency responds to queries on time.I would like to recommend this agency to others especially who are new to york( UK) and looking for peaceful place to live in.
Special thanks to Catherine,...
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Jun 03,2020
Jun 03,2020
1
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All the staff at Northwood were really helpful and efficient, particularly Chris and Donna. Emails were almost always answered very promptly, and always thoroughly and clearly. We had a problem due to needing to move during the Covid lockdown, and Chris and Donna did everything ...
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Jun 03, 2020
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Thank you for your positive comments, we appreciate it is a difficult time for all at the moment and are only happy to help alleviate the stress from your's and the landlords shoulders. ...
May 25,2020
May 25,2020
2
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I rented my flat through Northwood for 10 years. They provided a very efficient service throughout. Many thanks in particular to Donna who was always very competent and efficient....
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May 19,2020
May 19,2020
1
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Great service from all staff especially Donna Barnes. The house even during Covid was quickly marketed. Within a few days we had possible tenants undertaking a virtual tour and then going through reference checks etc. Within a fortnight everything was sorted with a moving date ...
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May 19, 2020
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Thank you Julie, was a pleasure working with you to make your house a home for your new tenants ...
Apr 29,2020
Apr 29,2020
2
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I have only good things to say about Northwood after completing my tenancy. While I had pleasant interactions with everyone who helped me, I particularly appreciated Donna, who I always found to be a straight, honest talker. If / when I am in the market to ...
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Apr 29,2020
Apr 29,2020
2
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Going through the letting process has been the easiest ever, all enquires quickly dealt with and Catherine was very helpful....
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Apr 22,2020
Apr 22,2020
3
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Maryanne and Donna very helpful with everything. Good communication during the covid 19 situation and kept in contact with me at all times....
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Apr 23, 2020
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Thank you Tony, we wish you well with your new home, if you need anything in the future you know where we are. Take Care and Stay Safe. ...
Feb 27,2020
Feb 27,2020
2
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The team at Northwood, especially Catherine and Donna, have provided myself and Nathan with the best experience. Both have provided outstanding customer service and helped us every step of the way with any question we have had....
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Feb 27, 2020
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Thank you Ellie for your positive feedback. Now you can relax and look forward to your move in day. ...
Feb 12,2020
Feb 12,2020
3
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this helpful
With nice and helpful staff, Northwood make sure their properties are at quality standards and keep their tenants well informed....
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Feb 13, 2020
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Thank you Seb, it was a pleasure meeting you, we would like to wish you luck in your new home. ...
Feb 08,2020
Feb 08,2020
1
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Donna made the application so easy and quick for my and my partner.
This was our first time moving, there was no stress and no messing around. I could see that there was a real strive to help me and my partner and i feel ...
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Feb 12, 2020
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Thank you Jake, we try to make your application and move in experience as pleasant as possible. If you need any other help let us know. ...
Nov 14,2019
Nov 14,2019
2
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excellent service start to finish. Sold within 3 days and kept informed of progress. Also least expensive of the 3 agents we got to value....
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Nov 14, 2019
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Thank you for your kind words Chris - it has been my pleasure to deal with your property. ...
Nov 13,2019
Nov 13,2019
2
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Very happy with Northwood York, and Jennifer and Donna in particular. My interactions with both have been great; two lovely, friendly ladies who are professional and efficient with queries answered quickly....
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Oct 15,2019
Oct 15,2019
2
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Very nice and friendly staff, especially Jennifer has been very supportive. Gave me ample time to arrange finances and settle a few things....
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Oct 15, 2019
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Thank you for your kind words Muhammed. It has been a delight to help you secure and move into your new home. We continue to be at the end of the phone to ensure that the tenancy runs smoothly. Good luck in your new home. ...
Oct 11,2019
Oct 11,2019
2
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I used this agency to find my new lovely home. And I could not have been happier with the service received. Maryanne showed me around the property and helped me fill in my application forms. Within an hour, Jennifer called and told me I had ...
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Oct 11, 2019
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Thank you for your lovely review Ronnie
It is always a pleasure to help secure new homes for our applicants; helping to guide them through the process with the minimum of stress. We wish you well in your new home . ...
Oct 04,2019
Oct 04,2019
2
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My flatmate and I have so far had a very good experience at Northwood: we had a very small timeframe to find a flat and move in, but Jennifer was an absolute angel and helped us go through the process (from application to key hand-in) ...
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Oct 04, 2019
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It was an absolute pleasure to help you secure a property. We do aim to go the extra mile for our tenants and landlords and we are delighted that we have managed to achieve that for you. We wish you well in your new home. ...
Oct 02,2019
Oct 02,2019
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*I scheduled the final checking at 4:00 pm. She came at 3:00 and yelled at me. She was angry that I didn't throw away the packed rubbish. I explained that it was not recycling day, so I would bring the packed rubbish with me when I left. ...
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Oct 03, 2019
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Many thanks for your 1 star review, however I am failing to take this review seriously as; I cannot find any person with your name and your suggested rent £675 PCM that has checked out of any of our properties within the last 12 months? If you review is factual I would be happy to discuss this with you further in person. please do not hesitate to contact the York office and ask for myself - Maryanne Smith, Branch Manager. ...
Oct 02,2019
Oct 02,2019
4
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Efficient personal service to us as landlords. Everything arranged very promptly including decorating, cleaning and maintenance between tenants. All staff dealt with were on the ball. Thank you....
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Oct 02, 2019
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It’s been my absolute pleasure to deal with both yourselves and your property. Thank you for the lovely feedback. It truly does make all the effort and commitment to excellent customer service worthwhile. ...
Sep 28,2019
Sep 28,2019
4
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Recently bought a property through the York Northwoods office with minimal stress or hassle even though I spend most of my working life away from York.
Highly recommend Maryanne & the team for maximum effort & keeping me updated & on track during the whole purchase process....
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Sep 25,2019
Sep 25,2019
3
people found
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Absolutely superb. Always able to help as I live remote from the property. Knowledgeable & helpful team who go the extra mile. Great results, comfortable knowing they can assist with anything that comes up....
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Sep 26, 2019
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Thank you for your kind words. We aim to give both Tenants and Landlords the very best service we can and we are delighted that you feel that we are achieving this. ...
Sep 23,2019
Sep 23,2019
3
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I have been extremely happy with the service I have received from Northwood from start to finish. I have had no issues while being a tenant in one of their properties over the last 9 months. Jen and Maryanne have done their best to support me ...
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Sep 23, 2019
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It has been a pleasure from start to finish to get you settled first into rented and then onward into your new home. We all wish you well. ...
Sep 21,2019
Sep 21,2019
2
people found
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I've dealt with various letting agents in the past, most of which have been disorganised and provided an overall underwhelming service. Northwood on the other hand has been top-notch, from always being available on the phone through to easy-to-manage tenancy agreements, inventory signing etc.
The ...
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Sep 23, 2019
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Thank you for your kind words. We aim to make the process of moving as easier and painless as possible and are thrilled that we have achieved this for you. We look forward to working with your through your tenancy. ...
Sep 21,2019
Sep 21,2019
1
people found
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Very efficient and helpful agent who kept me fully informed about my property throughout. They always replied promptly to my queries and in spite of being a long way from my property I had no worries at all that it was being looked after really ...
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Sep 07,2019
Sep 07,2019
2
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Donna Barnes and the Team at Northwood (Micklegate) York have been most efficient and helpful in resolving a recent technical issue relating to the EPC rating of one of my properties. Despite it needing different attempts, Donna resolved the matter to ensure the EPC rating ...
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Sep 09, 2019
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Thank you for your feedback, we take great pride in ensuring all our properties are well looked after and meet the required standards for letting. ...
Adam
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Danielle
Landlord Fees
Pending
12% (inc. VAT), Pay Upfront (Fees are negotiable)Fully Managed 12% + VAT with an initial set up fee of £400 + VAT.
Remember - We will not be beaten by fee by ANY High Street Agent - its not all about the fee, its about the working relationship and the level of service we give to all our Landlords.
Vendor Fees
Overall Fees
1% (inc. VAT), On Completion (Fees are negotiable)We have to put a fee in the box - however, our service levels are unrivalled and we have this year - 2018 won the Gold Award for the best customer service in York! With a small yet perfectly formed Team we will not be beaten on fee by ANY High Street Agent.
Last updated on 08/11/2018, 3:41 PM by Maryanne SmithTenant Fees
Overall Fees
£190 (inc. VAT), Pay UpfrontReferencing
£190 single person
£310 for a couple
If you need a Guarantor £100
Tenancy Renewal £35
No other gimmicks or costs involved with our rental property applications for new Tenants.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please visit:
http://www.northwooduk.com/complaint-handling-procedure
Last updated at 5:15 PM 14/03/2018 by Adam
http://www.northwooduk.com/complaint-handling-procedure
Best Letting Agent in York 
