56% sales valuation accuracy
57% sales fee satisfaction
74% lettings valuation accuracy
85% lettings fee satisfaction
Oct 26,2012
Oct 26,2012
3
people found
this helpful
this helpful
In brief; misleading, rude, time wasters who I will never deal with again. I only wish I'd read these reviews before making contact, how does a company this bad survive? They're not good or cheap!
In full: I noticed an advert from William H Brown in the local paper looking for a rental property for a proffessional, my property fitted the brief perfectly. I called to ask if their client would like to view the property and they agreed, scheduled an appointment for a member of the lettings team and the client to attend. They noted their fees would be explained on arrival.
I made ir really clear that if it was a simple marketing ploy and they in fact had no tenant and simply wanted another property on the books then not to waste their time or mine as I had a preference for another agent who had flexible fee arrangements. I was assured it wasn't a marketing ploy and a prospective tenant would be coming to the appointment.
The appointment came, 15 mins late the agent (John) turned up with no prospective client (and no appology for lateness), a very hard sell, no fee flexiblity ( 1 months rent + VAT) and was very rude when I said I didn't want to sign up and asked him to leave. They claimed they would undertake viewings at 9pm even on a Sunday - I doubt this, and for security I'm not sure I'd want my property viewed so late in the evening anyway.
They questioned the Professionalism of other agents in Norwich, agents who have a great reputation, it was childish and unprofessional and left me in no doubt that I would never deal with WHB again.
In full: I noticed an advert from William H Brown in the local paper looking for a rental property for a proffessional, my property fitted the brief perfectly. I called to ask if their client would like to view the property and they agreed, scheduled an appointment for a member of the lettings team and the client to attend. They noted their fees would be explained on arrival.
I made ir really clear that if it was a simple marketing ploy and they in fact had no tenant and simply wanted another property on the books then not to waste their time or mine as I had a preference for another agent who had flexible fee arrangements. I was assured it wasn't a marketing ploy and a prospective tenant would be coming to the appointment.
The appointment came, 15 mins late the agent (John) turned up with no prospective client (and no appology for lateness), a very hard sell, no fee flexiblity ( 1 months rent + VAT) and was very rude when I said I didn't want to sign up and asked him to leave. They claimed they would undertake viewings at 9pm even on a Sunday - I doubt this, and for security I'm not sure I'd want my property viewed so late in the evening anyway.
They questioned the Professionalism of other agents in Norwich, agents who have a great reputation, it was childish and unprofessional and left me in no doubt that I would never deal with WHB again.
What agent could do to change your mind?
Not mislead Flexible fees More professionalismAttached Filesnbsp;
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Latest Reviews
14th Oct 2024
reviewed by 'Holly Stewart'
20th Sep 2024
reviewed by 'Clayton Mitchell'
6th Sep 2024
reviewed by 'Chukwunenye'
15th Apr 2024
reviewed by 'Doreen Smith'
10th Apr 2024
reviewed by 'Deborah'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 56% | 57% | £77,500 | £164,000 |
| Lettings | 74% | 85% | £595 | £1,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 22 | 4 | 24 | 4 | 1 | 6 | 3 | 0 | 5 | 10 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 14,2024
Oct 14,2024
0
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Going above and beyond, not very often I get to encounter people who does that. It was such a great experience having Stephanie as the property manager for the property I rented. She was very helpful, very understanding, very reassuring, very efficient and made every ...
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Sep 20,2024
Sep 20,2024
0
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Stephanie has throughout been very curtious ,polite and extreamly helpfull with second to none communication responces with any and all queery problems also requests.I can only wish she finds something as satifying within her career as I am sure the tenants she has so ...
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Sep 06,2024
Sep 06,2024
0
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I am so happy for the way Stephanie Chivizhe was professionally, polite and customer friendly when handling my challenge. You are indeed a star . Thank you....
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Apr 28,2024
Apr 28,2024
0
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The best administrator we have had to date. Ellie Stiff...
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Apr 15,2024
Apr 15,2024
0
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I have been in touch by email several times in the last few months with Queency Miles from your Norwich branch. Queency has always replied promptly and politely. Nothing was too much trouble and I have always been most satisfied with the help and advice ...
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Apr 10,2024
Apr 10,2024
0
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Nice agency.Fabio was wonderful, he was really of great help finding us I and my husband a place and moving in . He kept to his word . They are the Best to work with ....
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Aug 15,2023
Aug 15,2023
0
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Lauren Collins is the best agent you can have. She sorts out all issues extremely quickly and she is super kind and polite with all of us.
Lauren is an absolutelu superb agent and she deserves huge recognition within the company.
Kind...
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Feb 27, 2024
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Fabio Almeida is the best agent you can ever have. He sorts out all issues extremely quickly and he is super kind and polite with all of us. No words are enough to express how
Fabio Almeida assisted me in securing an apartment.
Fabio Almeida is an absolutely superb agent and he deserves huge recognition within the company. ...
Aug 10,2023
Aug 10,2023
0
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Fabio and Ethan were extremely helpful and got us a property sorted quickly. Both were very friendly and made the process very easy, couldn’t recommend them enough!...
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Feb 24,2023
Feb 24,2023
0
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Moving from Canada, Fabio is nice and very helpful guy, he helped me to rent a beautiful property. I strongly recommend H Wiliam Brand for anybody who is looking for an excellent service....
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Jan 28,2023
Jan 28,2023
0
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Fabio is exceptional. Not only did he get us a house to rent within our budget, but has also been assisting with following up on the landlord with other issues and always ensures the issues are resolved....
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Jan 25,2023
Jan 25,2023
0
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It was a great experience. They find a nice flat for me in my budget. Especially Fabio thanks for your help....
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Dec 23,2022
Dec 23,2022
0
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William H Brown has helped us find a house last minute. Their dedication and commitment to help us move in before Christmas has truly impressed us. Fabio has done a fantastic job to keep us informed throughout the process. A huge thank you to Andra ...
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Nov 30,2022
Nov 30,2022
0
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Amazing and personable customer service from Fabio, especially, but all the team we dealt with here were all exquisite. Fast and efficient with no delays. Fabio has his customers best interest at heart and goes above and beyond to ensure all queries and issue are ...
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Oct 31,2022
Oct 31,2022
0
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Me and my boyfriend were looking to move in together and start renting a property together and honestly Fabio from W H Brown helped us so much. he not only helped us find a right home but also apply for it and sort out all ...
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Jul 07,2022
Jul 07,2022
0
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Property management have always been very helpful for the house I rent. Quick to respond, communicative, friendly, and good at getting problems resolved....
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Feb 10,2022
Feb 10,2022
0
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After experiencing some very bad service. Finally found a great member of staff who has sorted out my problems with a happy conclusion...
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Dec 09,2021
Dec 09,2021
0
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Thomas Mathews is our letting agent and has done an excellent job finding us a selection of good prospective tenants. Excellent communication and professionalism. Highly recommend Tom....
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Aug 25,2021
Aug 25,2021
0
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When our tenants moved out of our property, Emily oversaw the entire checkout process and took control of the deposit negotiations which she bought to a successful conclusion. She was efficient and professional....
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Jul 19,2021
Jul 19,2021
0
people found
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Lauren Collins was superb in getting the problem we had resolved.
The fact that she had to take on our case as other's had done nothing is a testament to the hard work she put in.
If we could have given 10 stars we would have ...
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Mar 23,2021
Mar 23,2021
0
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Recently had a tenant who left our place in a mess when they left. They wanted all their deposit back. When we said no, they took us to the TDS for adjudication. We put together a brief summary of the facts and Emily Ventress at ...
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Oct 07,2020
Oct 07,2020
0
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James (Pegg) could not have been more helpful. My issue was quite complex - too complex to go into here, and if I am honest I did not expect it to be resolved. But James got it all sorted for me, which involved researching and ...
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Jun 25,2020
Jun 25,2020
0
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Excellent service as always. Abdul Sikder very helpful, giving options and ideas for on going letting of property and future plans....
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Jan 10,2020
Jan 10,2020
0
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Chloe has been looking after my mothers old house which we rent out with W H Brown,.Not only does she keep me legal, [by arranging Gas certificates] and informed about whats going on but she has also been most efficient in arranging for work ...
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Nov 20,2019
Nov 20,2019
0
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I asked WHBrown to remove my property from the market within the 14 day cancellation period, that was 2 months ago and I am still waiting for it to be removed despite having emailed and called more times than I can remember. The reason for wanting to ...
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Aug 31,2019
Aug 31,2019
0
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Very unhelpful, not responsive to telephone calls, ring backs or questions. Never been able to speak to the same person more than once, no consistency to queries, inadequate replies to questions. Would never use them again....
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Jun 03,2019
Jun 03,2019
1
people found
this helpful
this helpful
William H brown is the least professional organisation I have ever dealt with. Problems are listed:
-High admin fees even with mistakes on invoices and tenancy agreement
-Lied about emails they sent me in the past
-Promises never delivered including promised call backs numerous times ...
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Comment on agent fees
As mentioned above we experienced high admin fees and suffered from mistakes on documents they sent us including date and name mix ups.
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May 01,2019
May 01,2019
2
people found
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Extremely pushy to come out and value my property and to offer mortgage advice. Have later learned that the person booking the appointments for the above gain commission from this, hence the pushy nature. Also refusal from the sales team to accept offers from me ...
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Comment on agent fees
I have not used this agent myself as luckily I found out this information before using them. They charge a set fee, so are not interested in getting the best price for your property.
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Feb 19,2019
Feb 19,2019
1
people found
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this helpful
I rent a property with Sequence and have the amazing and very helpful Chloe Jones that looks after the property if anything is required. I have rented the property for 6 years and love it, location is great too, I have only had an amazing experience ...
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Comment on agent fees
Good
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Jan 23,2019
Jan 23,2019
2
people found
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I contacted WH BRown in 2016 to sell my mums house as unfortunately after 60 years in her house she needed full time care .Claire at sprowston branch was fully aware of my mums illness but her and the office constantly plaqued my mum with calls , we ...
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Sep 10,2018
Sep 10,2018
2
people found
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this helpful
I am very happy to have Chloe responsible for matters concerning my property. Always friendly, reliable and professional. She is pragmatic and always open for suggestions on coordination and solutions concerning the smooth running of major as well as minor issues which arise....
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Comment on agent fees
These are acceptable considering the plethora of minor items that need to be dealt with, along with larger issues.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Best Letting Agent in NR2 
Best Letting Agent in Norwich 
