Leaders
Sutton, SM2
4/5, 62 reviews
77% recommended
50% sales valuation accuracy
50% sales fee satisfaction
50% lettings valuation accuracy
67% lettings fee satisfaction

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“Our honest experience...”

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Aug 01,2019
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By: 'Jen'
Aug 01,2019
1 people found
this helpful
We rented a house through Leaders for 18 months and generally had a good experience with them. Any repairs that needed doing were sorted, but communication could be a bit slow sometimes. Lisa who did the regular property checks was lovely and a credit to Leaders. We appreciated her honesty. The reason for the 3 stars is that we really should have been told the landlord returns regularly from overseas to stay at the property. The house was marketed as a family home and if we had known the landlord did this, we never would have rented it. The house is more like a short let property but this was kept from us and we were under the impression from them that we could stay long term. We were sent a very blunt email (which really annoyed me) 9 months into the tenancy to inform us we would have to move out. Fair enough, we were given plenty of notice but we’d only just settled in at that point & gotten used to the area. The house just didn’t feel like a home after that which is very sad. Especially when you have a young child. Leaders didn’t even offer to email or call us when new houses came on the market. We did ask and were told we’d get a call back. We never did. Looking back, it all just felt a bit ‘hotel-like’. We were told to ‘Enjoy your stay’ when we moved in which I felt sounded odd when moving into a new house. It now makes perfect sense. At the end, we were sent a ‘check-out’ list which I felt the required cleaning was very unreasonable. The house was not even professionally cleaned when we moved in but after questioning this, I was instructed to refer to the inventory and leave it in the condition it was when we moved in. Well, I couldn’t do that because we’d most likely get charged. I paid £220 for an end of tenancy clean and left the house cleaner than it originally was. What made me laugh was that this was noted down as an ‘issue’ on the check-out report. The list is also a bit outdated. ‘Cancel milk & newspapers’? Very retro! I’ll just pop back to 1992 and make sure I do that. Perhaps now we have left, Leaders can get on to the landlord about fixing the place up. Especially the roof which has big solid pieces falling off into the garden. The roofer who looked at it recently said it was very dangerous and to not let our child play outside because of it. We never heard from him again, possibly because the landlord refused. Looking back, he refused other things regarding the safety of my child. Don’t market the house as a family home then! He clearly doesn’t give a rat’s a** about his property. We heard the last time he came back to stay at the property, he left it in such a state with pizza boxes & beer bottles everywhere. A lovely surprise for the new tenants moving in the next day! We didn’t appreciate his sarcastic responses too, basically implying we didn’t understand the concept of how a hot tap works. The tap is broken...just fix it already! After that we felt it was a very, very good thing we had to move out and we found a more family friendly home direct with the landlord (who actually cares about their property!). I sincerely hope the landlord will sort that roof out before renting the house out again. And the utterly rubbish boiler! Lost count of how many repairs it needed. I will definitely not miss how disgustingly hot the upstairs got in the summer. Nothing could cool it down. Then in winter it was freezing with the heating on full blast. Something not quite right there! A little time and money can really do wonders on that house! Even Leaders have commented on how tired & dated the place is and that the landlord should fix it up for tenants who pay SO much money to live in it. You’d think we were living in it for free! Push him to do it, Leaders! Your tenants will appreciate it! Better yet, stop doing business with him. I understand it’s not your fault but this all affects your reputation too. I felt I should leave a GENUINE and HONEST review about our experience. The internet is filled with fake reviews for estate agents. Nobody would write that stuff really, come on! The deception!
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Latest Reviews

View all Reviews 62
13th Jun 2024
reviewed by 'AYA'
“Renting through them in April was a terrible experience. I was very disappointed. I didn't get the professional help I ......”
6th Oct 2022
reviewed by 'MRD'
“Totally incompetent letting agent. they put a tenant in my property, did not check them in, failed to draw up ......”
31st Aug 2022
reviewed by 'Sandra Peate'
“Very pleased with the service I received from Leaders Sutton marketing my property and re-letting it in a short space ......”
10th Aug 2022
reviewed by 'Gary'
“Leaders have been very professional from the initial valuation to the sale. Ella has managed the whole process with help ......”
11th Oct 2021
reviewed by 'YZ'
“Michael is reliable, helpful, easy to talk to. The whole team at Sutton & head office work hard and efficiently....”
25th Feb 2021
reviewed by 'Khurum'
“We rented a house for 5 years with leaders. They changed the property manager 10 times! The property had no working showers, ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Leaders
2-4 Mulgrave Road
Sutton
Greater London
SM2 6LE
020 8642 7616

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 50% £375,000 £2,000,000
Lettings 50% 67% £925 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
20 2 27 9 1 0 0 0 0 3
Areas covered
  • SM1
    SM2
    SM5
    SM3
    SM7
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Renting through them in April was a terrible ......”

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Jun 13,2024
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By: 'AYA'
Jun 13,2024
0 people found
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Renting through them in April was a terrible experience. I was very disappointed. I didn't get the professional help I needed, and it seems they might conceal things from tenants. They rushed the payment and signing of the agreement. During the viewing, they promised everything ...
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“Totally incompetent letting agent. they put a......”

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Oct 06,2022
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By: 'MRD'
Oct 06,2022
0 people found
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Totally incompetent letting agent. they put a tenant in my property, did not check them in, failed to draw up an inventory, telling the tenant to make a video. They then charged me for preparing an inventory. They arrange estimates and charged me for the ...
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“Very pleased with the service I received from......”

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Aug 31,2022
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By: 'Sandra Peate'
Aug 31,2022
0 people found
this helpful
Very pleased with the service I received from Leaders Sutton marketing my property and re-letting it in a short space of time. Michael and the team have been highly professional and thorough, offering advice when I needed it and making the whole process a smooth ...
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“Leaders have been very professional from the ......”

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Aug 10,2022
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Ella
By: 'Gary'
Aug 10,2022
0 people found
this helpful
Leaders have been very professional from the initial valuation to the sale. Ella has managed the whole process with help from her colleagues, making it transparent to us. If you want a hassle free sale the I would recommend Leaders....
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“Michael is reliable, helpful, easy to talk to......”

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Oct 11,2021
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By: 'YZ'
Oct 11,2021
0 people found
this helpful
Michael is reliable, helpful, easy to talk to. The whole team at Sutton & head office work hard and efficiently....
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“Terrible service! Legal action should be taken against them...”

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Feb 25,2021
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Majella
By: 'Khurum'
Feb 25,2021
0 people found
this helpful
We rented a house for 5 years with leaders. They changed the property manager 10 times! The property had no working showers, required repair and had several issues from day 1. They kept telling us that the landlord in Iran was terrible and they couldn’t do much ...
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“We placed an offer on a house with leaders. T......”

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Dec 01,2020
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By: 'Carrie'
Dec 01,2020
1 people found
this helpful
We placed an offer on a house with leaders. They stated they couldn't tell us any offers of the other parties which were involved and so had to bid blind. However another party were more favourable however were in a chain which we were not. ...
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“i have taken a leaders rental agreement th......”

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Nov 22,2019
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By: 'benedict'
Nov 22,2019
0 people found
this helpful
ioni have taken a leaders rental agreement through leaders estate agents in Sutton surrey two years back was compulsory to take landlord tenants contents insurance which was arranged by Helburns jersey now trading as bode insurance solutions ltd policy underwritten by Trafalgar insurance both based ...
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“Our honest experience...”

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Aug 01,2019
Minithumbdown
By: 'Jen'
Aug 01,2019
1 people found
this helpful
We rented a house through Leaders for 18 months and generally had a good experience with them. Any repairs that needed doing were sorted, but communication could be a bit slow sometimes. Lisa who did the regular property checks was lovely and a credit to Leaders. ...
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“Unreliable person and story teller...”

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Mar 01,2019
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Dylan
By: 'Na'
Mar 01,2019
6 people found
this helpful
Unreliable guy and story teller, the whole staff being unreliable and promising to call back and nothing happened for weeks. Dylan will be optimistic and will be knowable but will promise to call back and that will never happen. Other agents will lie to you ...
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Comment on agent fees
Na
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“Very helpful...”

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Apr 30,2018
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By: 'Maria'
Apr 30,2018
0 people found
this helpful
Michael was always easy to speak to, very reliable and extremely helpful. He went an extra mile to help us to find the property we wanted....
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Comment on agent fees
Very good
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“Disgraceful company. We were tenants for over 6 years managed by ......”

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Sep 29,2017
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Christine
By: 'KB'
Sep 29,2017
20 people found
this helpful
Disgraceful company. We were tenants for over 6 years managed by Leaders, more importantly, Christine Reed of Leaders Sutton branch. We paid 6 months rent in advance twice a year, on time, everytime. We were never a problem. We treated the house like our own. 6 years on, ...
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“Leaders, are comfortably the worst property agent I have ever ......”

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Feb 02,2016
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Deborah
By: 'Steve'
Feb 02,2016
14 people found
this helpful
Leaders, are comfortably the worst property agent I have ever dealt with. They do nothing for their agent fees, to the point they try to get landlords/tenants to do the work they should be doing and they never complete anything regarding problems you may ...
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“Leaders in Sutton, Surrey do not look after their landlords, ......”

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Sep 01,2015
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By: 'LBFG'
Sep 01,2015
13 people found
this helpful
Leaders in Sutton, Surrey do not look after their landlords, especially after Jacqui left. They were unable to tell if the tenants were subletting after multiple inspections although only it took me a few moments my one visit (by looking at the mail). They were ...
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By: andrew
Jan 16, 2016
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I have fortunately only paid an admin fee to leaders spent 3 hours on and off the phone to their useless staff who couldn't even check on their system wether they had received my contract for the property or not I have had some bad letting agents and these are the worst ...

“In my recent experience I found their staff rude and ......”

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May 03,2014
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Jackie
By: 'milo'
May 03,2014
8 people found
this helpful
In my recent experience I found their staff rude and unprofessional. This is possibly not true for all of them but the experience I had with Jackie (the manager there I think) and a few others brought me here in a really bad mood. Apart ...
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What agent could do to change your mind?
Get proper training about treating customers. Get some essential human communication skills and politeness.
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“I was very pleased to use Leaders Sutton as they ......”

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Apr 30,2014
Minithumbup
By: 'Sam'
Apr 30,2014
0 people found
this helpful
I was very pleased to use Leaders Sutton as they were so efficient in helping me find a property, moved in and in such short notice. Michael was so professional and kept us informed of how far into the process we were. Michael was also ...
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“Michael was a delight, always happy to help and even ......”

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Apr 30,2014
Minithumbup
By: 'Miller'
Apr 30,2014
0 people found
this helpful
Michael was a delight, always happy to help and even went the extra mile when we were in danger of losing the house thanks to the incredibly fast moving current climate he made sure we were looked after by all. Always returned calls, allowed our ...
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“Fast, Effective, Polite and Professional.I continue to use Leaders ......”

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Apr 07,2014
Minithumbup
By: 'Stewart'
Apr 07,2014
0 people found
this helpful
Fast, Effective, Polite and Professional. I continue to use Leaders due to their excellent service and particularly because of my positive experience and dealings with Majella in property management. No question is left unanswered, she communicates exceptionally well with me and it feels like a ...
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“I had rented a beautiful apartment from Leaders Letting agency ......”

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Feb 27,2014
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By: 'JusMe'
Feb 27,2014
8 people found
this helpful
I had rented a beautiful apartment from Leaders Letting agency at Sutton for years. From the very first interaction, the dealings with the Leaders was very uncomfortable as they are very rude and unprofessional in their dealings, they just make you feel that you are ...
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“Trisha and David were very helpful. I used Leaders, Sutton ......”

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Feb 21,2014
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Trisha
By: 'Grove'
Feb 21,2014
0 people found
this helpful
Trisha and David were very helpful. I used Leaders, Sutton as a tenant in Sutton for 3 years. Moving out can be a bit stressful with all the things that need to be taken care - however, they made the check out process much smoother and ...
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“I have been using Leaders in Sutton to look after ......”

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Feb 21,2014
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Christine
By: 'Anne'
Feb 21,2014
0 people found
this helpful
I have been using Leaders in Sutton to look after my property for the past 14 years and during that time I have had complete peace of mind. Leaders have made sure that my property has never been empty for more than a month between tenancies ...
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“I was very impressed by the service provided by Leaders ......”

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Feb 13,2014
Minithumbup
By: 'Edina'
Feb 13,2014
0 people found
this helpful
I was very impressed by the service provided by Leaders particularly by Michael Wilson who was from Day 1 very professional and very effective which resulted very quickly in finding a new tenant for my property. Furthermore, he organised very quickly a company to re-decorate the ...
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“Professional and clear at all times.He was not pushy ......”

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Feb 11,2014
Minithumbup
By: 'Andrea'
Feb 11,2014
0 people found
this helpful
Professional and clear at all times. He was not pushy and let us make our own decision. This is my second time with Leaders so I think actions speak louder than words....
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“Leaders completely exceeded our expectations having dealt with some rather ......”

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Jan 23,2014
Minithumbup
By: 'HayleyV'
Jan 23,2014
1 people found
this helpful
Leaders completely exceeded our expectations having dealt with some rather unhelpful letting agents in the past. Michael was a great help throughout the whole process making sure all questions were answered and all paperwork was completed so quickly. Definitely restored our faith! Would highly recommend....
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“Having moved abroad I thought it would be a nightmare ......”

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Dec 16,2013
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Majella
By: 'Kashim'
Dec 16,2013
1 people found
this helpful
Having moved abroad I thought it would be a nightmare to rent out and manage my property, but one of my end of tenancy cleaner recommended Leaders and I gave them a try. I must confess that David Lewin did indeed represent our home in ...
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“I could not recommend Leaders in Sutton more highly. All ......”

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Dec 11,2013
Minithumbup
By: 'Justine'
Dec 11,2013
0 people found
this helpful
I could not recommend Leaders in Sutton more highly. All of the team are very friendly and helpful however Michael is an absolute credit to the branch. I have dealt with quite a few estate agents in the past and can honestly say I have ...
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“Having rented my flat (which was also managed) by Jackie ......”

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Dec 11,2013
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Jackie
By: 'Stephen'
Dec 11,2013
0 people found
this helpful
Having rented my flat (which was also managed) by Jackie and the team at leaders I can't recommend her highly enough. Speedy, honest and trustworthy and above all a nice person to do business with....
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“We just a a rented flat in sm2 5bw through ......”

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Dec 06,2013
Minithumbup
By: 'Serif'
Dec 06,2013
0 people found
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We just a a rented flat in sm2 5bw through Leaders in Sutton, Michael was helpful and he found actually the right flat what e have been looking for long time, the flat is in very good condition and what basically wanted to be on ...
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“Thank you to Leaders Sutton and in particular Christine Reed (......”

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Dec 02,2013
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Christine
By: 'Dave'
Dec 02,2013
0 people found
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Thank you to Leaders Sutton and in particular Christine Reed (Senior Property Manager) for the extremely professional manner that I have experienced in my dealings with them. An excellent service that I would not hesitate in recommending to Landlord and Tenants alike....
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“When I walked into Leaders at the end of the ......”

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Nov 25,2013
Minithumbup
By: 'Fauzia'
Nov 25,2013
1 people found
this helpful
When I walked into Leaders at the end of the day, I had 10 days to find a decent flat to move into. Two days later Michael called to say he had the perfect flat just come onto the market. Having seen some awful properties with ...
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