0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Aug 01,2019
Aug 01,2019
1
people found
this helpful
this helpful
They treat tenants poorly. I am very very disappointed in their conduct and attitude.
They refuse to resolve problems with plumbing, white goods for weeks on end. They refuse to acknowledge complaints, The WC cistern in my flat has been leaking for weeks, and they won't let me call the plumber out. The washing machine door will not open and my clothes have been stuck in it for a week, but they refuse to let me call the electrician. I
They refuse to resolve problems with plumbing, white goods for weeks on end. They refuse to acknowledge complaints, The WC cistern in my flat has been leaking for weeks, and they won't let me call the plumber out. The washing machine door will not open and my clothes have been stuck in it for a week, but they refuse to let me call the electrician. I
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Aug 13, 2019
Hi Folake, thank you for your review. Our customer service is extremely important to us and we take it very seriously so I appreciate your time in getting this resolved. Following our telephone conversations I am pleased that we have concluded your complaint and look forward to receiving your change of review in due course. Kind regards Sarah Blake, Lettings Manager Aug 13, 2019
I write to confirm that Bourne Estates Agents of Godalming have since responded and resolved the problems in my flat to my satisfaction
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Latest Reviews
1st Aug 2019
reviewed by 'Folake'
Opening Hours
Address
Bourne Estate Agents
41 High Street
Godalming
Surrey
GU7 1AU
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 0% | 99% | £995 | £1,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 06,2019
Sep 06,2019
0
people found
this helpful
this helpful
Bourne Estate Agents were fantastic while dealing with our rental. Their regular updates and clear communication was so appreciated and they went way out of their way to expedite our rental in record time. Working with them long-distance was made easy and I would recommend ...
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Aug 01,2019
Aug 01,2019
1
people found
this helpful
this helpful
They treat tenants poorly. I am very very disappointed in their conduct and attitude.
They refuse to resolve problems with plumbing, white goods for weeks on end. They refuse to acknowledge complaints, The WC cistern in my flat has been leaking for weeks, and they ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 13, 2019
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Hi Folake, thank you for your review. Our customer service is extremely important to us and we take it very seriously so I appreciate your time in getting this resolved. Following our telephone conversations I am pleased that we have concluded your complaint and look forward to receiving your change of review in due course. Kind regards Sarah Blake, Lettings Manager ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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