90% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Oct 26,2012
Oct 26,2012
9
people found
this helpful
this helpful
We recently purchased a house via Connells at Bedford
The entire process from start to finish was a shambles
We dealt with a guy names Jack Goodacre ¢â‚¬â€œ well picture Jack as a very unorganised Jack the lad !
From the initial dealings of making offers on the house Jack dealt with us , our phone calls initially were returned as Jack was aware a potential purchase was about to take place , after things started to move and money was spent . The communication went to zero , emails were not replied to , phone calls were not returned . To the point that Jack was in the office but with a client , then you'd call 10 minutes later to be told he was on a visit and wouldn't be back in until the next morning . This happened on numerous occasions to my husband and myself and as far as I am concerned if you are left a message, you surely return the call
Once exchange was due ,we were transferred to a lady called Bridget , Bridget to my knowledge wasn't even based in the Bedford branch and dealt only with the final stages ¢â‚¬â€œ sadly trying to get hold of Bridget was like trying to get poop out of rocking horse
On the completion week Bridget was left with 4 urgent messages in the space of 3 days and Jack was left 3 sadly NONE we returned
I would also like to add on the day of completion we was told by Connells office at Bedford to collect the keys once our solicitor had confirmed completion , my husband set off ( some distance away from us ) to collect the keys at Bedford to be told the vendor had them , so a wasted journey !!
Once we arrived at OUR house the vendor had yet to move out, so we had a further 2 hours AWKWARD wait!!
Would I use Connells again? ¢â‚¬Â¦..NO never as the unprofessional , POOR communication and POOR organisation of Connells did NOT impress me nor my husband
The entire process from start to finish was a shambles
We dealt with a guy names Jack Goodacre ¢â‚¬â€œ well picture Jack as a very unorganised Jack the lad !
From the initial dealings of making offers on the house Jack dealt with us , our phone calls initially were returned as Jack was aware a potential purchase was about to take place , after things started to move and money was spent . The communication went to zero , emails were not replied to , phone calls were not returned . To the point that Jack was in the office but with a client , then you'd call 10 minutes later to be told he was on a visit and wouldn't be back in until the next morning . This happened on numerous occasions to my husband and myself and as far as I am concerned if you are left a message, you surely return the call
Once exchange was due ,we were transferred to a lady called Bridget , Bridget to my knowledge wasn't even based in the Bedford branch and dealt only with the final stages ¢â‚¬â€œ sadly trying to get hold of Bridget was like trying to get poop out of rocking horse
On the completion week Bridget was left with 4 urgent messages in the space of 3 days and Jack was left 3 sadly NONE we returned
I would also like to add on the day of completion we was told by Connells office at Bedford to collect the keys once our solicitor had confirmed completion , my husband set off ( some distance away from us ) to collect the keys at Bedford to be told the vendor had them , so a wasted journey !!
Once we arrived at OUR house the vendor had yet to move out, so we had a further 2 hours AWKWARD wait!!
Would I use Connells again? ¢â‚¬Â¦..NO never as the unprofessional , POOR communication and POOR organisation of Connells did NOT impress me nor my husband
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Sep 28, 2014
I can confirm that the service that I received by Jack Goodacre at connells in bedford was absolutely horrendous...1 star is far too generous Jack operates with a lack of honesty, integrity & professionalism & creates a bad reputation for all other estate agency professional.
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13th Jul 2022
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15th Jan 2022
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5th Mar 2021
reviewed by 'L. Brown'
8th Jun 2020
reviewed by 'Divine'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 100% | £134,500 | £431,000 |
| Lettings | 100% | 99% | £450 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 0 | 3 | 0 | 6 | 3 | 4 | 1 | 0 | 2 |
Areas covered
- MK40
- MK41
- MK42
- MK43
- MK44
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 13,2022
Jul 13,2022
0
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Oh dear oh dear..
What a shambles this lot are(Bedford Branch)
*
Got property Description wrong
Got dates wrong
Did not call when they said they would
Arranged viewings with buyers and then sent txt & emails to say that, no calls to vendor first to ...
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Feb 03,2022
Feb 03,2022
0
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I went with Bedford Connells to let out my property. Gab, at Connells, took control straight away and the property was let within days. She was friendly and professional and kept me updated throughout the process.
I would definitely recommend....
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Jan 27,2022
Jan 27,2022
0
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Recently used Connells to handle the sale of our property. From first meet I felt they had a feel for the market and confident that it would sell quickly. All staff I dealt with were professional, knowledgeable and friendly at all times.
We secured a ...
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Jan 15,2022
Jan 15,2022
0
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Thanks to gabby at the Bedford branch for finding me a house to rent excellent service Thanks rimvydas Kausius elstow...
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Mar 05,2021
Mar 05,2021
0
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From beginning to end these guys have been super helpful and informative.
I’ve not had to chase anything up or question why something has been done, they crack on with what’s needed to a high standard and I’m super thankful for that.
...
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Jun 08,2020
Jun 08,2020
0
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Marco and Claire provided an excellent service for me and friend who were trying to move into a two bedroom flat. They were very patient, precise and clear while assisting in a very polite and productive manor. Definitely recommend for anyone that’s looking to ...
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Feb 24,2020
Feb 24,2020
0
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I Have had excellent service when looking for tenants for two separate flats in Bedford.
The tenants that Marco found for me have so far been excellent. I shall certainly refer any further property I have vacant to Marco at Connells....
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Nov 01,2019
Nov 01,2019
0
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In all my experience of housing agents and letting properties I would like to say a big thank you to the Connells letting team who facilitated The seamless Let of my property.
It was carried out with a high degree of professionalism. I approached them ...
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Jul 12,2018
Jul 12,2018
0
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Yasmine and Josh have both been helpful and prompt in responding to calls or emails. Both these aspects are an essential part of customer satisfaction, I think, so we don't feel either ignored or dismissed.
I have occasionally had difficulty, when trying to contact Yasmine, ...
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Jun 27,2018
Jun 27,2018
0
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Me and my partner cannot thank the staff at connells enough for all the help and support they have given us, they truly were amazing and couldn't have been more helpful so thank you very much to each and everyone of you :-) Also Sally ...
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Comment on agent fees
Good
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May 03,2018
May 03,2018
0
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After having months of non communication with the Dunstable branch and the people managing my property, I was introduced to Yasmine Degmenlibey whom I must say done more for me in a few days than anyone. All my concerns were addressed and were dealt with ...
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Comment on agent fees
Yasmine dealt with my concerns within a matter of days. Daily updates which were appreciated. Very professional and gets the job done.
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Jun 07, 2018
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Thank you very much! ...
Mar 14,2018
Mar 14,2018
1
people found
this helpful
this helpful
'Joe is an enthusiastic, patient and experienced estate agent, he proved this throughout what has been a long and difficult house sale process.
Joe took on the marketing and selling of a wonderful stand alone, thirty year old detached house, in a brilliant location, albeit ...
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Comment on agent fees
The Agent's fees are good value for the service provided.
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Mar 04,2018
Mar 04,2018
1
people found
this helpful
this helpful
Courteous, eager to help and prompt.
Took up the matter and acted swiftly to resolve the issue quickly without any hassles....
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Feb 17,2018
Feb 17,2018
1
people found
this helpful
this helpful
The Connells team - Lee particularly - delivered on their promise to quickly find a buyer at very close to full asking price. Unfortunately the first sale fell through, through no fault of Connells, but they were again able to quickly find a new buyer ...
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Jan 25,2018
Jan 25,2018
1
people found
this helpful
this helpful
Fantastic service by Joseph, very attentive and kept his word with regular updates.
I found both Joseph and Giovanni fantastic to deal with.
I would highly recommend connells to anyone selling a property. Great service overall....
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Comment on agent fees
Good
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Jan 17,2018
Jan 17,2018
1
people found
this helpful
this helpful
Brilliant support through buying our first home. Gave us regular updates and did any chasing we needed. Made the process a lot easier for us....
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Nov 13,2017
Nov 13,2017
1
people found
this helpful
this helpful
From my first meeting with Giovanni Amoroso on Wednesday August 2nd to exchange on Monday November 13th, I have been more than happy with the service I have received from him and the level of professionalism and integrity he has shown me has been second ...
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Comment on agent fees
Fee was spot on - 1600 plus vat!! Priced extremely competitively for a quick and smooth sale!!
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Oct 07,2017
Oct 07,2017
0
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Recently sold a house in Bedford and was very disappointed with the service .Initial contact/advice was excellent with Giovanni very impressive. Sadly the ongoing support was poor. Felt that agents were more interested in the buyers and saw us as a nusicance even though ...
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Comment on agent fees
VAT always a shock. Disappointed that had to pay £100 for photos(which werent very good either). Have since spoken to other agents who do not charge.
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Sep 13,2017
Sep 13,2017
1
people found
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this helpful
I wanted to take this opportunity to write to you in order to convey our thanks for the huge effort from the team at Connells Bedford to secure the property which we acquired recently. If it had not been for all the hard work you ...
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Jul 19,2017
Jul 19,2017
1
people found
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We have recently completed the sale of our property in Abbyfields with Bedford Connells and would like to say that Giovanni and his team were excellent. We first contacted Connells for private sale and it was Giovanni who came out and gave us a very ...
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Oct 24,2016
Oct 24,2016
2
people found
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Good advice on sale price from Joe which I went with. Achieved four offers in the first few days which I was of course very pleased with. The sale went smoothly and Jack provided me with timely updates throughout. Other colleagues provided a channel for ...
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Comment on agent fees
Fees were OK at 1%, but in retrospect a simple sale like mine could have been done more appropriately at say 0.75%. I did take an enhanced service offering a client discount for using the agents financial services, in retrospect I do not think that was necessary for my buyer but it cost me a discount in sale price.
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Oct 17,2016
Oct 17,2016
0
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Jack was overall helpful when we got in contact and usually easy to reach, would get back to us quite promptly also. Generally friendly and helpful....
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Comment on agent fees
Not applicable
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Oct 11,2016
Oct 11,2016
1
people found
this helpful
this helpful
Both Jack and Jo went above and beyond getting my house sale completed in a very tight time scale so I could purchase a new build property off plan. This was made even more difficult due to original buyers dropping out. But we made it ...
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Comment on agent fees
I never like paying agents fees but I have to say the boys earnt their money on this sale.
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Jan 03,2014
Jan 03,2014
2
people found
this helpful
this helpful
Applied for a mortgage via Lloyds TSB . As part of their procedure I had to get a valuation report so Lloyds TSB passed the valuation process to Colleys Surveyors ( Part of Lloyds TSB Group) Colleys then passed the work to be done by Connell's . Surveyor ...
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What agent could do to change your mind?
Be more professional in his report!!Attached Filesnbsp;
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Oct 26,2012
Oct 26,2012
9
people found
this helpful
this helpful
We recently purchased a house via Connells at Bedford
The entire process from start to finish was a shambles
We dealt with a guy names Jack Goodacre ¢â‚¬â€œ well picture Jack as a very unorganised Jack the lad !
From the initial dealings of making offers on ...
read full review
read full review
Was this helpful?
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Sep 28, 2014
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I can confirm that the service that I received by Jack Goodacre at connells in bedford was absolutely horrendous...1 star is far too generous Jack operates with a lack of honesty, integrity & professionalism & creates a bad reputation for all other estate agency professional. ...
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Last updated at 5:13 PM 06/07/2017 by William Jones
