Gibbs Gillespie
Brentford, TW8
4.4/5, 132 reviews
84% recommended
100% sales valuation accuracy
100% sales fee satisfaction
85% lettings valuation accuracy
82% lettings fee satisfaction

Contact Us

“Thorgills have denied me adequate compensatio......”

Share on :
Jul 23,2019
Minithumbdown
claim your profile
Simon
By: 'Fiona'
Jul 23,2019
1 people found
this helpful
Thorgills have denied me adequate compensation for unauthorised removals of my belongings from my rental flat. Thorgills Brentford offfice were my rental and managing agent. They rented my flat as semi-furnished, It was not. It was fully equipped with kitchenware, bedding, towels, everything that I would have wanted had I been moving in. As my tenants were not made aware of this they brought all their own things. They asked Thorgills to remove my goods to put them into storage. The tenants sent a list of the goods removed to Thorgills as a record at the time. Thorgills moved my goods out, they did not seek my approval, nor inform me of their removal. I found out by chance when visiting my tenants some five months later. I contacted Thorgills immediately - they could find no trace of my belongings. Thorgills admitted their mistake, they emailed me saying "we will do everything in our power to put this right". Then they said they had to wait until the tenants moved out. The tenants have now moved out. My goods are still missing. I am seeking compensation to replace the goods like for like. Thorgills have said there was no evidence the goods were there in the first place and given the time since the goods were removed they have offered me an amount significantly less than the cost of replacement. I believe that they have strung me along and behaved in an amoral way. I believed them when they said they would "do everything in our power to put this right". They have not done so. They advertise themselves as "built on traditional values", that I would think includes honesty and integrity. They have not shown either of those qualities in their dealings with me. I have sent a formal letter of complaint which has not been adequately answered. I have tried to be air and to avoid legal recourse but it seems I shall have to pursue this matter further.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 132
16th Aug 2021
reviewed by 'Tom'
“Me and my friends decided to rent our first property with Thorgills and the service was great throughout. Easy communication ......”
19th Mar 2021
reviewed by 'do not display'
“I want to share my experience of dealing with Natasha Clarke. With a complicated and somewhat involved tenancy,Natasha was ......”
10th Mar 2021
reviewed by 'Elena'
“I was looking for a flat to move in and I found a perfect one via Thorgills. I need a ......”
2nd Mar 2021
reviewed by 'Subhi'
“Kat Felton has been an excellent liason for my current flat which I am renting through Thorgills. She has ensured ......”
29th Jan 2021
reviewed by 'Elvis'
“They deserve more than 5 stars! Great estate agents, with friendly and professional staff who treats all their clients with respect. ......”
10th Dec 2020
reviewed by 'Giuseppe'
“I had an amazing experience with Thorgills - Amy and Andre helped me a lot through the process and they ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Gibbs Gillespie
44 High Street
Brentford
Middlesex
TW8 0BB
020 8560 9555

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £280,000 £1,375,000
Lettings 85% 82% £650 £5,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
19 7 46 12 21 0 12 0 13 2
Areas covered
  • TW8
  • Brentford
  • W5
  • Ealing
  • W13
  • West Ealing
  • W4
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
UKALA TPOS DPS
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Brentford, TW8
Gerrards Cross, SL9
Harrow, HA5
Lettings Hub, UB8
Northwood, HA6
Pinner, HA5
Pinner Sales, HA5
Rickmansworth, WD3

“Great service from Matt, Karam and Amy....”

Share on :
Aug 16,2021
Minithumbup
upload your photo
Amy
claim your profile
Karam
By: 'Tom'
Aug 16,2021
0 people found
this helpful
Me and my friends decided to rent our first property with Thorgills and the service was great throughout. Easy communication with Matt and Karam and then a smooth and efficient process with Amy. Thanks to all involved....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I want to share my experience of dealing with......”

Share on :
Mar 19,2021
Minithumbup
claim your profile
Natasha
By: 'do not display'
Mar 19,2021
0 people found
this helpful
I want to share my experience of dealing with Natasha Clarke. With a complicated and somewhat involved tenancy,Natasha was most accomplished and efficient in guiding me the landlord and the tenant through the nuances of the situation. She replied immediately to queries and did ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I was looking for a flat to move in and ......”

Share on :
Mar 10,2021
Minithumbup
claim your profile
Kat
By: 'Elena'
Mar 10,2021
0 people found
this helpful
I was looking for a flat to move in and I found a perfect one via Thorgills. I need a help to set up all bills and Kat Felton (Senior Property Manager) helped me a lot. She is very polite, quick responding person who is ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Kat Felton has been an excellent liason for m......”

Share on :
Mar 02,2021
Minithumbdown
claim your profile
Kat
By: 'Subhi'
Mar 02,2021
0 people found
this helpful
Kat Felton has been an excellent liason for my current flat which I am renting through Thorgills. She has ensured that all my questions are answered and any issues resolved promptly. I am very pleased with working with her. She also has a great personality ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“They deserve more than 5 stars! Great estate ......”

Share on :
Jan 29,2021
Minithumbup
claim your profile
Toby
By: 'Elvis'
Jan 29,2021
0 people found
this helpful
They deserve more than 5 stars! Great estate agents, with friendly and professional staff who treats all their clients with respect. I had the pleasure of dealing with them and I couldn’t be happier. Toby was amazing, he did everything he could to ensure we ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I had an amazing experience with Thorgills - ......”

Share on :
Dec 10,2020
Minithumbup
upload your photo
Amy
claim your profile
Andre
By: 'Giuseppe'
Dec 10,2020
0 people found
this helpful
I had an amazing experience with Thorgills - Amy and Andre helped me a lot through the process and they have been really helpful as I had so many issues with my previous agency. I can already tell this is a very professional and serious ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I would highly recommend Thorgills very profe......”

Share on :
Dec 10,2020
Minithumbup
upload your photo
Alice
upload your photo
Shoyab
By: 'GARY'
Dec 10,2020
0 people found
this helpful
I would highly recommend Thorgills very professional & efficient from valuation to completion. They kept me informed all through the journey & completed in the time frame they said it could be done in. Excellent service, Excellent team. Thank you. Gary Cox...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Unprofessional...”

Share on :
Sep 07,2020
Minithumbdown
claim your profile
Timour
By: 'Brett'
Sep 07,2020
2 people found
this helpful
I am a 51 year male and over many years I has rented several properties in three different countries. I have always had a wonderful relationship with my landlords and/or agents. In 2019 I rented a property that was managed by Thorgills Brentford. In 2020 I became ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Rabah Debbih
Sep 14, 2020
View all comments (1)
I had a wonderful service from Amy love she was very professional and helpful in her work many thanks ...

“Just do not trust this agent to let your prop......”

Share on :
Aug 17,2020
Minithumbdown
By: 'Charles'
Aug 17,2020
0 people found
this helpful
Just do not trust this agent to let your property. They have failed to discharge many of their obligations per our contract and as a direct result I am looking at a renovation bill that will likely top GBP 20K. I was offered GBP 300 as ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very helpful over the last few months when th......”

Share on :
Jul 13,2020
Minithumbup
By: 'Gerry'
Jul 13,2020
0 people found
this helpful
Very helpful over the last few months when things have been pretty difficult. Ensuring everyone is up to date with developments and presenting creative ways forward....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Continually impressed...”

Share on :
Jun 29,2020
Minithumbup
By: 'Sarah'
Jun 29,2020
0 people found
this helpful
I have worked with Thorgills for years and am impressed every time my property needs renting. they are pro-active in contacting me months before the tenancy is due to end, they always source strong tenants and every tenancy has seen me achieve improved terms....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Simply brilliant...”

Share on :
Jun 24,2020
Minithumbup
By: 'Stephen'
Jun 24,2020
0 people found
this helpful
Simply brilliant. The last few months have been so tough, but Thorgills attentive approach partnered with masses of experience ensured our sale proceeded....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Continually impressive...”

Share on :
Jun 24,2020
Minithumbup
By: 'Marc'
Jun 24,2020
0 people found
this helpful
I have worked with Thorgills for a number of years now. I have found them to be on the ball, always pro-active in sourcing new tenants, providing exceptional referencing and structuring suitbale rent increases that are fair to everybody. Easily Brentford's best agent, perhaps thats ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“pleasant home...”

Share on :
May 20,2020
Minithumbup
claim your profile
Rszvan
By: 'Andrei'
May 20,2020
0 people found
this helpful
thanks to Rszvan Vizitiu for helping me find a perfect home! because he really helped me a lot with the choice...
read full review
Comment on agent fees
thanks to Rszvan Vizitiu for helping me find a perfect home!
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Awfull customer service skills ,very rude and......”

Share on :
Apr 27,2020
Minithumbdown
By: 'Simon'
Apr 27,2020
1 people found
this helpful
Awfull customer service skills ,very rude and arrogant staff. I advise all landlords and tenants to stay well away from using this company. They have no time for you, only your money! Disgusted with the level of service to say the least....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The team at Thorgills are second to none. It ......”

Share on :
Apr 14,2020
Minithumbup
upload your photo
Laura
upload your photo
Alice
By: 'George'
Apr 14,2020
0 people found
this helpful
The team at Thorgills are second to none. It has been a pleasure working with Laura, Daniel and Alice. Would happily use them again....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I heard a lot of bad things about estate ag......”

Share on :
Mar 02,2020
Minithumbup
upload your photo
Alice
By: 'Penelope'
Mar 02,2020
0 people found
this helpful
I heard a lot of bad things about estate agent, but I must say from day one Thorgills have been proactive with the sale of our property. Keeping us updated at every stage. Their professional, polite staff were so helpful especially Alice Madden who worked ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Too much staff turnover that leads to poor an......”

Share on :
Feb 28,2020
Minithumbdown
claim your profile
Chloe
By: 'Christina'
Feb 28,2020
0 people found
this helpful
Too much staff turnover that leads to poor and inappropriate communication. Poor customer service skills and inappropriate communication. I will not utilize again. My tenant was not pleased as well ....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Thorgills acted for me in the sale of a prope......”

Share on :
Feb 24,2020
Minithumbup
upload your photo
Laura
upload your photo
Alice
By: 'Charles'
Feb 24,2020
0 people found
this helpful
Thorgills acted for me in the sale of a property in Brentford. They had previously acted as the managing agents for three years while I rented out the property and were professional and effective. However they excelled themselves on the sales side. Despite a difficult ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Arrogant picks.I paid over 2k to let me pro......”

Share on :
Feb 13,2020
Minithumbdown
claim your profile
Chloe
upload your photo
Haffeeza
By: 'MR'
Feb 13,2020
1 people found
this helpful
Arrogant picks. I paid over 2k to let me property for a 2 year rental. The tenant left after 1 year and I moved back in, then after 2 years they sent me another 2k bill telling me I'm still letting it out. Entitled. After I told them ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Good service and communication by Thorgills i......”

Share on :
Jan 09,2020
Minithumbup
upload your photo
Alice
claim your profile
Kat
By: 'Kamal'
Jan 09,2020
0 people found
this helpful
Good service and communication by Thorgills in the sale of our property in Brentford. Alice was particularly good at keeping us well informed through the process. Kat Felton also provided good service while it was being let....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very good service on a short term let. Very......”

Share on :
Jan 04,2020
Minithumbup
claim your profile
Sara
upload your photo
Amy
By: 'Lloyd'
Jan 04,2020
0 people found
this helpful
Very good service on a short term let. Very responsive and on time for appointments . Flat was ready when promised and properly cleaned....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have been working with Amy and the Property......”

Share on :
Jan 03,2020
Minithumbup
upload your photo
Haffeeza
upload your photo
Amy
By: 'Alfie'
Jan 03,2020
0 people found
this helpful
I have been working with Amy and the Property Management team for a number of years and they are always quick to respond and book in jobs. They are very efficient and always ready to help. I'd highly recommend Thorgills...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very organised, very helpful and very friendl......”

Share on :
Dec 30,2019
Minithumbup
By: 'Marjan'
Dec 30,2019
0 people found
this helpful
Very organised, very helpful and very friendly staff members. Helped me find a beautiful property, in a nice area. Happy with them so far....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Vito...”

Share on :
Dec 23,2019
Minithumbup
claim your profile
vito
By: 'Ben'
Dec 23,2019
0 people found
this helpful
Vito helped us. We had some up and downs but at the end of the day we got the job done....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Vito szoma is very professional and helpful. ......”

Share on :
Dec 23,2019
Minithumbup
claim your profile
vito
By: 'amie'
Dec 23,2019
0 people found
this helpful
Vito szoma is very professional and helpful. he always arrives early and takes the time out to make sure he knows everything about the space he is showing. Vito always takes time out to inform me of prospective viewings and company details, this helps me ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Cant thank Amy enough for being so amazing, h......”

Share on :
Dec 22,2019
Minithumbup
upload your photo
Amy
By: 'Airis'
Dec 22,2019
0 people found
this helpful
Cant thank Amy enough for being so amazing, helpful and kind! I’ve had the best experience with Thorgills and would recommend you guys in a heartbeat. A big thank you to Amy, Dan & the team and Merry Christmas!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Thank you Thorgills...”

Share on :
Dec 21,2019
Minithumbup
upload your photo
Amy
By: 'Julia'
Dec 21,2019
0 people found
this helpful
I have moved for the last couple of years quite a lot and dealt with different estate agencies. Thorgills was by far the best agency. They provide excellent, efficient and fast service. The staff is professional, very polite and friendly. I didn’t have to ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Shoyab was very helpful and........”

Share on :
Dec 20,2019
Minithumbup
upload your photo
Shoyab
By: 'Muhsin'
Dec 20,2019
0 people found
this helpful
Shoyab was very helpful and always kept us up to date throughout the whole process. He is extremely committed to his role, even doing a viewing on a SUNDAY! Thorgills have a gem as he is one of the most pleasant people I have dealt ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Having experienced the customer service at Th......”

Share on :
Dec 20,2019
Minithumbup
claim your profile
Toby
By: 'Fiona'
Dec 20,2019
0 people found
this helpful
Having experienced the customer service at Thorgills and how each individual staff members have supported me, I would recommend to anyone that they are a great bunch who listen, and most importantly friendly. Thank you Toby, Natasha and Dan....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No image available Haffeeza
No image available Laura
No image available Alice
No image available Amy
No image available Shoyab
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:09 AM 19/12/2019 by Henry Lane

Awards won by Gibbs Gillespie, Brentford TW8 0BB



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn