100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jul 22,2019
Jul 22,2019
0
people found
this helpful
this helpful
I have not dealt with many estate agents in my life however Haart Hayes certainly has set a 0/0 expectation for me. I had secured a apartment by paying a holding deposit while they were suppose to go through my reference check. I had successfully passed the reference check within a few days. This was 27th of June 2019.
Since passing the reference checks - I have had 0 contact directly from my Haart's letting agent Ewa, whom I had to chase at least 5 times before getting a response. We finally set a move in date for the 16th of July and on the 15th of July after again no contact in between and having to chase Haart Hayes, I received a text message apologising and that they need to push back move in date by a week due to the landlord of the property being on holiday.
I advised Haart Hayes, Ewa in particular that I have bought furniture and that I need a firm confirmation of move in date so that I can coordinate my life accordingly. She confirmed and had changed the move in date on the online portal that they use. Now the move in date was set for the 23rd of July. It's the 22nd of July 2019 and nothing has been arranged, the online portal details haven't been updated and nor has a tenancy agreement been uploaded. What surprises me even more is that no full payment for deposit and one months rent in advance have been requested.
Today, I have been chasing Haart Hayes for details on where to pay and where to sign the tenancy without any luck. NOT ONCE WAS MY CALL ANSWERED. I had to go to the office to speak to a person and he advised me three different things; to start of with Ewa was with a client, then he said Ewa was off sick and in the end he told me she no longer works for the company!!!!!!!!!!! No out of office email either from EWA.
I finally got hold of someone said he was the branch manager called Ashish. He was very rude over the telephone and didn't even want to listen to my concerns (I was heated and frustrated at this stage). He told me Ewa was off sick and that he would look into things. When he asked me for the property details he told me that the property was SOLD by the landlord. WTF????????
Since he's sent me an email in which he explains that the property hasn't been sold yet but that the landlord wants to wait a few weeks to get an offer before renting the property out. Asking me to wait a further few weeks for this. Absolutely unacceptable - don't they understand that they have wasted a months of my life? I could've had another place to live in.
To say the least I am so disappointed as I expected a high street estate agency as Haart to be more professional. I will not use their services ever again and I recommend you don't either - don't trust a word that comes out of their mouths!!!!
Since passing the reference checks - I have had 0 contact directly from my Haart's letting agent Ewa, whom I had to chase at least 5 times before getting a response. We finally set a move in date for the 16th of July and on the 15th of July after again no contact in between and having to chase Haart Hayes, I received a text message apologising and that they need to push back move in date by a week due to the landlord of the property being on holiday.
I advised Haart Hayes, Ewa in particular that I have bought furniture and that I need a firm confirmation of move in date so that I can coordinate my life accordingly. She confirmed and had changed the move in date on the online portal that they use. Now the move in date was set for the 23rd of July. It's the 22nd of July 2019 and nothing has been arranged, the online portal details haven't been updated and nor has a tenancy agreement been uploaded. What surprises me even more is that no full payment for deposit and one months rent in advance have been requested.
Today, I have been chasing Haart Hayes for details on where to pay and where to sign the tenancy without any luck. NOT ONCE WAS MY CALL ANSWERED. I had to go to the office to speak to a person and he advised me three different things; to start of with Ewa was with a client, then he said Ewa was off sick and in the end he told me she no longer works for the company!!!!!!!!!!! No out of office email either from EWA.
I finally got hold of someone said he was the branch manager called Ashish. He was very rude over the telephone and didn't even want to listen to my concerns (I was heated and frustrated at this stage). He told me Ewa was off sick and that he would look into things. When he asked me for the property details he told me that the property was SOLD by the landlord. WTF????????
Since he's sent me an email in which he explains that the property hasn't been sold yet but that the landlord wants to wait a few weeks to get an offer before renting the property out. Asking me to wait a further few weeks for this. Absolutely unacceptable - don't they understand that they have wasted a months of my life? I could've had another place to live in.
To say the least I am so disappointed as I expected a high street estate agency as Haart to be more professional. I will not use their services ever again and I recommend you don't either - don't trust a word that comes out of their mouths!!!!
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
8th Apr 2024
reviewed by 'Preena'
17th Aug 2022
reviewed by 'Jordan'
30th Dec 2019
reviewed by 'Mrs'
16th Sep 2019
reviewed by 'Dyann'
22nd Jul 2019
reviewed by 'Mohomoud'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £320,000 | £6,000,000 |
| Lettings | 0% | 0% | £1,075 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 4 | 1 | 3 | 0 | 0 | 3 |
Areas covered
- UB4
- UB3
- UB5
- TW5
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Apr 08,2024
Apr 08,2024
0
people found
this helpful
this helpful
I would like thank Ragav for helping me in buying the house. Ragav is a person will work with you to make your desires a reality. Ragav was patient and worked through some tough situations without breaking a sweat. His cool, calm mindset kept my ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 17,2022
Aug 17,2022
0
people found
this helpful
this helpful
Avoid at all costs! this agent has done nothing but mess us around with the sale of our home.
The words selfish and greedy come to mind… Appalling communication. Deliberately avoiding us! which has put us in a position of losing money, wasted time and ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 27,2021
Jul 27,2021
0
people found
this helpful
this helpful
Great service from valuation through to sale of the property, friendly & helpful staff, couldn’t recommend highly enough. Make the process as stress free as possible....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 30,2019
Dec 30,2019
0
people found
this helpful
this helpful
Jas & Nadine work for the right Name "Haarts", they are the peoples person, I have been dealing with Haarts since 2003 and I will NOT go to any other Agent, Jas gave me an opportunity when noone else would give me a chance. Nadine & Ary just ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 16,2019
Sep 16,2019
0
people found
this helpful
this helpful
Nadine was an excellent member of staff. She helped me immensely in getting my property purchase completed. She was very helpful in the housing with all the relevant parties. She went above and beyond to ensure that I completed in my given timeframe despite all ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 22,2019
Jul 22,2019
0
people found
this helpful
this helpful
I have not dealt with many estate agents in my life however Haart Hayes certainly has set a 0/0 expectation for me. I had secured a apartment by paying a holding deposit while they were suppose to go through my reference check. I had successfully passed ...
read full review
read full review
Was this helpful?
Yes
Yes
May 11,2017
May 11,2017
0
people found
this helpful
this helpful
Amazing staff, got me the property in minimal time would really recommend as the staff are great help thank you haart in Hayes...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Mar 09, 2018
View all comments
(1)
Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Oct 03,2016
Oct 03,2016
1
people found
this helpful
this helpful
Great service from the team at Hayes Haart. They were able to secure me a very good price for the sale of my property, and the communication through the process was excellent. They would be my first port of call on any future sales/purchases....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Oct 03, 2016
View all comments
(1)
Hi Sam,
Thank you for your kind review of our Hayes branch. We're pleased to hear they secured you a price you were happy with and provided flawless communication throughout. We will pass this feedback on.
Regards
Ross ...
Sep 30,2016
Sep 30,2016
1
people found
this helpful
this helpful
I have been dealing with this branch for around 16yrs now for numerous projects through out the years, buying and selling houses. I must say they have and always deal with your business in the most upmost professionalism and promptness. The branch manager is exceptionally ...
read full review
read full review
Comment on agent fees
In light of recent rises in the housing market their prices are fair and reasonable considering the competition out there.
Was this helpful?
Yes
Yes
Sep 30, 2016
View all comments
(1)
Hi Mr Gill,
Thank you very much for your kind review of our Hayes branch. We're pleased to hear they delivered a professional and prompt service throughout.
Regards
Ross ...
May 22,2015
May 22,2015
2
people found
this helpful
this helpful
I have called them for 3 weeks running and cant get through letting dept, left over numerous messages no reply.So if your a landlord think twice. They are aware i would be paying 12 months in advance any landlords wish come true/ if are a landlord ...
read full review
read full review
Was this helpful?
Yes
Yes
May 27, 2015
View all comments
(1)
Hi Manny,
I'm really sorry to hear this, please could you drop an email to [email protected] so we can look into this.
Many thanks,
Melanie Smith
Customer Relations Manager ...
Aug 14,2014
Aug 14,2014
2
people found
this helpful
this helpful
I moved out of the property on the 4th August. I was told I will receive my deposit in 5 working days. It's 8 days now . My landlady intervened. I now have incurred charges on all my outstanding bills as I was waiting on the deposit to ...
read full review
read full review
What agent could do to change your mind?
Have some people skills. Value the customer.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Aug 14, 2014
View all comments
(1)
Dear Sara,
We're really sorry to hear about your experience. Please can you forward your complaint to [email protected] with the full details (including property details) so we can look in to this.
Many thanks,
Melanie Smith, Customer Relations Manager. ...
May 13,2014
May 13,2014
3
people found
this helpful
this helpful
I really do not where I should go , but m so so depressed with their behaviour , they are selling properties to their relatives or friends who are giving extra money to them. Trick they are doing with customer who called 5 times a day is, is ...
read full review
read full review
Was this helpful?
Yes
Yes
May 13, 2014
View all comments
(1)
Dear Mrs Raj. We're really sorry to learn of your complaint. Please can you email the details to [email protected] and we'll look into this immediately for you. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 8:48 AM 12/05/2017 by Jas sagoo
