Alex Clark Lettings
Cheltenham, GL50
2.6/5, 14 reviews
43% recommended
0% lettings valuation accuracy
0% lettings fee satisfaction

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“We have lived at our current property for just over 5 ......”

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Oct 24,2012
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By: 'thebiz3912'
Oct 24,2012
4 people found
this helpful
We have lived at our current property for just over 5 years. We have had ongoing issues with everything and have been unable to move until now. We have had constant damp issues, mould all over the walls, coming up under the carpets and on the bathroom lino. The wallpaper is falling off, the kitchen cupboards are falling apart, the carpets are awful. We had a huge hole in our kitchen window for 2 weeks, which was put there by their contractor for a fan, but they never installed the fan. I broke into our house using this hole, to demonstrate it was possible. The letting agency were uninterested. We had no heating over winter one year. They are very much willing to chase you when they're trying to complain about something, or get money off of you, but never help. Despite agreeing to us having pets they are now trying to get us evicted because one of the neighbours complained about the animals, despite the fact that they do inspections every 6 months and have never noticed any issues themselves. We are very glad to be moving. I wouldn't recommend them to anyone.
What agent could do to change your mind?
Fixed issues when they occured, rather than leaving them for 6 months.
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Latest Reviews

View all Reviews 14
9th Mar 2018
reviewed by 'Flabbergasted'
“Alex Clark Gloucester are the most unprofessional people we have ever had to deal. with. Their manner on the phone, ......”
6th Aug 2014
reviewed by 'buttons'
“Absolutely horrendous! Would never recommend anyone to use this company as they are con artists! We lived at the property ......”
22nd Jun 2014
reviewed by 'Marvel84'
“WORST letting agent I have ever used! We've seen the positive reviews about Kirsty, she sped things up slightly for ......”
4th Apr 2014
reviewed by 'Roger'
“I have had my small flat let out by Alex Clark for some years now, and the anxiety and stress ......”
28th Nov 2013
reviewed by 'bearbearbear'
“I would never want to put anyone through the terrible terrible customer service that Alex Clark give.Their attitude is ......”
22nd Oct 2013
reviewed by 'J.'
“The boiler at the property in question had an annual inspection & as it hadn't been installed with sufficient access panels, ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Alex Clark Lettings
3 Bath Street
Cheltenham
Gloucestershire
GL50 1YE
0 1242 210 777

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 0% £725 £850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 3 7 0 0 0 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Cheltenham, GL50
Leicester, LE1

“Alex Clark Gloucester are the most unprofessional people we have ......”

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Mar 09,2018
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By: 'Flabbergasted'
Mar 09,2018
1 people found
this helpful
Alex Clark Gloucester are the most unprofessional people we have ever had to deal. with. Their manner on the phone, unhelpfulness when you have a query. Lying to cover themselves and each other. Saying they have emailed and have not. Don't care attitude, and one ...
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Comment on agent fees
A Rip-Off - Please do not use them as a landlord or Tennant
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“Absolutely horrendous! Would never recommend anyone to use this company ......”

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Aug 06,2014
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Abigail
By: 'buttons'
Aug 06,2014
5 people found
this helpful
Absolutely horrendous! Would never recommend anyone to use this company as they are con artists! We lived at the property for 3.5 years and had a terrible start with them from the off, but finally Kirsty took over last year and she was fantastic (the only ...
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“I have had my small flat let out by Alex ......”

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Apr 04,2014
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Abigail
By: 'Roger'
Apr 04,2014
2 people found
this helpful
I have had my small flat let out by Alex Clark for some years now, and the anxiety and stress that entwined itself in managing a property is relieved mostly through the professionalism displayed by the team at Alex Clark. They are prompt in notifying ...
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“I would never want to put anyone through the terrible ......”

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Nov 28,2013
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By: 'bearbearbear'
Nov 28,2013
5 people found
this helpful
I would never want to put anyone through the terrible terrible customer service that Alex Clark give. Their attitude is so negative, I was received very sarcastic comments at every oppotunity when I telephoned to attempt to get someone in to fix something - like ...
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What agent could do to change your mind?
I understand estate agents and property managers are busy - I am NOT an unreasonable person. With better customer service and just the word that something would be done about the issues I would have been happy - and obviously some sort of result. I think probably 2 out of about 10 things got resolved in the time I lived at the property. I actually put up with a lot before I started getting angry - the angrier I got, the more they punished me with terrible service - it was a total lack of care on their part, they didn't need to keep me happy. They simply do not care about their tennants.
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“The boiler at the property in question had an annual ......”

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Oct 22,2013
Minithumbup
By: 'J.'
Oct 22,2013
0 people found
this helpful
The boiler at the property in question had an annual inspection & as it hadn't been installed with sufficient access panels, was capped off resulting in no hot water or heating for the tenant. Kirsty dealt with the entire procedure, obtaining alternative quotes saving me money. ...
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“As a landlord I have used Alex Clark a my ......”

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Oct 11,2013
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By: 'Mr'
Oct 11,2013
0 people found
this helpful
As a landlord I have used Alex Clark a my lettings agent for over 7 years throughout that time I have received a very satisfactory service - they are prompt dealing with any issues raised by myself and by my tenants. In the past 6 months I ...
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“Horrendous service! I would massively advise against renting from this ......”

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Sep 23,2013
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By: 'Laura'
Sep 23,2013
4 people found
this helpful
Horrendous service! I would massively advise against renting from this agency! Initial service to get you into the property is great but sadly it's all downhill from then. I had a number of problems with the property that were ignored even after being chased numerous ...
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What agent could do to change your mind?
Nothing could be done.
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“I must admit the the quality of service provided by ......”

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Aug 21,2013
Minithumbup
By: 'Oksana'
Aug 21,2013
0 people found
this helpful
I must admit the the quality of service provided by Kirsty was excellent- quick and efficiant, i was very pleased to get the answer to my email very quick and all my problems with my renting property were sort out very quickly.This is what ...
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“I have been renting a property for nearly 2 years through ......”

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Aug 07,2013
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By: 'Gareth'
Aug 07,2013
0 people found
this helpful
I have been renting a property for nearly 2 years through Alex Clarke Lettings and all my dealing and correspondance have been dealt with in a professional way. I reasently had to update the agreement and was very pleased again with the professional and helpful manner ...
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“I have found all the staff I have dealt with ......”

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Jul 31,2013
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By: 'Dave'
Jul 31,2013
0 people found
this helpful
I have found all the staff I have dealt with at Alex Clarke Lettings to be very helpful when any issues have arisen at the property, any action required has been taken promptly to sort problems in a timely fashion. When any checks have needed ...
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Feature review Comments (1) Report abuse Print review
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By: Alex Clark Lettings General Manager
Aug 06, 2013
View all comments (1)
Dear Mr Williams, Thank you very much for your 5 star review and for being so honest in your experience with us. I would like to take this opportunity to advise you that we stopped using the referencing company you refer to in February 2013 as we too were very unhappy with them. We now use HMS referencing and we/ our clients receive an excellent service from them. Oliver Bishop General Manager ...

“I arranged to view a property advertised on Alex Clark ......”

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Feb 01,2013
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By: 'Naomi'
Feb 01,2013
2 people found
this helpful
I arranged to view a property advertised on Alex Clark Lettings website this afternoon. The agent suggested meeting at 5:30pm outside the property and asked that should I change my mind, I should call to cancel. I agreed and left work a little earlier than ...
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“We have lived at our current property for just over 5 ......”

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Oct 24,2012
Minithumbdown
By: 'thebiz3912'
Oct 24,2012
4 people found
this helpful
We have lived at our current property for just over 5 years. We have had ongoing issues with everything and have been unable to move until now. We have had constant damp issues, mould all over the walls, coming up under the carpets and on the ...
read full review
What agent could do to change your mind?
Fixed issues when they occured, rather than leaving them for 6 months.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
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“I am sick of even talking about this so I ......”

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Jul 16,2012
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By: 'Dingodave'
Jul 16,2012
4 people found
this helpful
I am sick of even talking about this so I wil leave my review as brief as possible. when you have a problem they either pretend they never heard from you or refuse any involvement in the problem, if they ever get round to fixing ...
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What agent could do to change your mind?
there is no form of constructive criticism I could give as I know they would never take it. My advise to Alex Clark is to give up in the lettings industry ....its obviously not your field of expertise. Hire people other than females as all they seem to do is natter all day and not actually get any work done. Respond to correspondence don't just pretend you have. Fix problems when they appear. when problems are to be fixed ...fix them properly.
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“WORST letting agent I have ever used! We've seen the ......”

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Jun 22,2014
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By: 'Marvel84'
Jun 22,2014
20 people found
this helpful
WORST letting agent I have ever used! We've seen the positive reviews about Kirsty, she sped things up slightly for us but was only with the company approx 6 months and has now left! They even have 5 star reviews posted on their Facebook page left by ...
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What agent could do to change your mind?
Quit the industry as their service was appalling.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Alex Clark Lettings, Cheltenham GL50 1YE



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