100% sales valuation accuracy
100% sales fee satisfaction
Jul 18,2019
Jul 18,2019
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I know I am only meant to write a few lines for a review however I can not explain how outstanding my experience in a 'few lines'. Most definitely looking forward to my future in a property managed by Henstock Property Services. Not only was I made to feel welcome but I was reassured throughout the whole process. Despite the fact I was very nervous for the whole change of moving into a home and standing on my own two feet, I was made very aware that I was not alone. Not to mention, they made everything easy and very convenient for me (which I really appreciate).
As you can imagine, I was very eager to move forward, and I can only apologise for the amount of calls and emails this company received from me. They were very understanding and answered all of my questions as well as keeping me up to date every step of the way. Every single member of staff I have spoken to have been professional, friendly and not one bit frustrated that I was constantly asking questions.
Phil Henstock has been nothing but amazing this whole time and explained everything in detail to me. He is so down to earth, not just great at his job but also lovely to talk to in general. Today I picked up the keys to my new property and he made sure I was happy, smiling and laughing the whole way though (he probably noticed me shaking like a leaf with excitement / nerves) I can not thank you enough Phil for taking your time to help me find the perfect property for us!!!
I would honestly rate this company more than 5 stars if I could!!!
As you can imagine, I was very eager to move forward, and I can only apologise for the amount of calls and emails this company received from me. They were very understanding and answered all of my questions as well as keeping me up to date every step of the way. Every single member of staff I have spoken to have been professional, friendly and not one bit frustrated that I was constantly asking questions.
Phil Henstock has been nothing but amazing this whole time and explained everything in detail to me. He is so down to earth, not just great at his job but also lovely to talk to in general. Today I picked up the keys to my new property and he made sure I was happy, smiling and laughing the whole way though (he probably noticed me shaking like a leaf with excitement / nerves) I can not thank you enough Phil for taking your time to help me find the perfect property for us!!!
I would honestly rate this company more than 5 stars if I could!!!
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Latest Reviews
6th Jan 2024
reviewed by 'Elliot'
21st Nov 2023
reviewed by 'Ellie'
28th Jun 2023
reviewed by 'Ray Blakely'
29th Dec 2022
reviewed by 'Cheryl'
Opening Hours
Address
Henstock Property Services
24 Fountain Street
Middleton,Manchester
Greater Manchester
M24 1AF
01616545944
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £55,000 | £700,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 0 | 35 | 1 | 39 | 0 | 22 | 0 | 3 | 0 |
Areas covered
- M24
- Middleton
- M9
- Moston
- M8
- Blackley
- M40
- M35
- OL10
- M25
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jan 06,2024
Jan 06,2024
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Andrew and Phil was very committed and went the extra mile to get us the property we want. They communicated well throughout the process with our buyer and kept us in the loop with what the process was and how to go through with our ...
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Nov 21,2023
Nov 21,2023
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We began our journey with Henstock from emailing to organising a viewing. The email was quickly responded to and a viewing was organised without any hassle. The viewing was also worked around me and when I could make it (the other houses I went to ...
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Jul 17,2023
Jul 17,2023
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I recently rented an apartment with Henstock Property Services. Whole process was very smooth. My viewing and application was handled by Philip and Andrew. I had a great viewing experience since Philip was very knowledgeable about the property and the area. Application process was also ...
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Jun 28,2023
Jun 28,2023
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Henstock Property Services were absolutely fantastic during the renting process. The team are welcoming, supportive and incredibly helpful for us first-time renters. Andrew and Philip couldn’t have been more helpful and informative. 10/10 service and would definitely recommend!...
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May 02,2023
May 02,2023
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Henstock Property Services dealt with the sale of my house with sensitivity and professionalism. Phillip Henstock communicated clearly with me and guided me through the process from valuation to completion. Andrew Clegg, in particular, was super supportive, accommodating and excellent at balancing communications between all ...
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Dec 29,2022
Dec 29,2022
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We have just bought a house that was up for sale with Henstock. We had many bumps along the way, anything that could go wrong did. Having said that, the problems were out of the estate agents hands but, Jonathan and Andrew were amazing and ...
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Dec 29,2022
Dec 29,2022
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We have just bought a house that was up for sale with Henstock. We had many bumps along the way, anything that could go wrong did. Having said that, the problems were out of the estate agents hands but, Jonathan and Andrew were amazing and ...
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Dec 07,2022
Dec 07,2022
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Andrew and the team were fantastic, they helped so much- particularly when we were having difficulties with our solicitors. If we sell in the future we’ll use Henstock. Very smooth and customer focused....
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Nov 28,2022
Nov 28,2022
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Big thank you to Andrew and Philip for all your help and support after viewing a property and organising a smooth transition moving in to the house. Very professional and friendly. Would definitely recommend and use again in the future if needed 😊...
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Nov 26,2022
Nov 26,2022
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We are very satisfied with this company, we advise everyone to use the services of this real estate agency, as they are professional, reliable, clear, fast and friendly. Based on my own experience, I can say without hesitation that this is the best real estate ...
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Nov 25,2022
Nov 25,2022
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Friendly and effective service with great communication (which is exactly what you want when dealing with a house sale). Definitely recommend!...
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Nov 02,2022
Nov 02,2022
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Good professional agents was always on top of repairs when you call they will have someone over within 24 hours. stayed in the house for more than two years and had a new boiler fitted to make sure that i never had problem with hot water ...
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Apr 04,2022
Apr 04,2022
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Henstock property services is an outstanding company . From start to finish all the Team was very helpful and was understanding ,if I had any concerns or questions. I could rely on all team members to answer those and fill me with reassurance,Thanks to this ...
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Feb 22,2022
Feb 22,2022
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I would like to express my gratitude to the Team of Henstock PS! I've been using their services for three years now. I had to move home recently and realized that I was really lucky to have such a reliable business partner for all matters ...
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Apr 15,2021
Apr 15,2021
1
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Our house sale has recently completed and I found all the staff I dealt with at Henstock friendly, very helpful, knowledgeable and I would highly recommend them. Whenever I called, they were quick to respond and dealt with my queries quickly and efficiently, nothing was ...
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Apr 06,2021
Apr 06,2021
1
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Henstock Property Services were excellent to deal with, true professionals and a very fast service. Many Thanks to Andrew Clegg (Sales/Rental)....
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Mar 09,2021
Mar 09,2021
1
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Great service throughout with nothing too much trouble. Kind and very friendly and would definitely recommend this service to friends and family....
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Feb 21,2021
Feb 21,2021
1
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Excellent customer service, professional and courteous at all times. My elderly father recently sold and purchased a property with them and they were there to guide and help him throughout, nothing is too much trouble to them going above and beyond on numerous occasions.
I ...
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Feb 17,2021
Feb 17,2021
1
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We highly recommend Henstocks super team of friendly, efficient staff who have always been available to answer our questions when we purchased and sold a property with them. We especially appreciate Andrew's knowledgeable advice and guidance when managing our rental property. After having a 'nightmare' ...
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Feb 10,2021
Feb 10,2021
1
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I am happy to recommend Henstock's both as a Landlord and a Seller. They are extremely helpful and friendly. I know I can pop into the shop anytime for advice and support. They have handled my tenancy in a professional manner and are currently dealing ...
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Feb 01,2021
Feb 01,2021
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Henstock Property Sevices provided me with excellent customer service. They have assisted me throughout the purchase of my two properties. Many thanks to everyone, especially to Jonathan and Andy who have always communicated effectively. Highly recommend their services....
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Dec 16,2020
Dec 16,2020
1
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We have just sold our property with Henstock PS and found them to be very professional. Jayne helped us through a very stressful time, she gave 110% making sure she kept us informed from beginning to end. We would definitely recommend Henstock PS....
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Sep 17,2020
Sep 17,2020
1
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Me and my partner have recently rented out first home through Henstock Property Services. They have been great from start to finish! We had many questions as this is the first time for us renting and all were answered quickly and efficiently, really friendly staff ...
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Sep 07,2020
Sep 07,2020
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We recently sold our home and bought our new home with Henstock property services. From the very start of getting in touch with them and coming round to take fantastic pictures and also a virtual video Which we thought was a great idea, We found ...
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Sep 02,2020
Sep 02,2020
1
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I had a really good experience with He stock property services.
The service was friendly and everything went smoothly for my house purchase.
I would definitely recommend using Henstock property services....
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Jul 18,2020
Jul 18,2020
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Just moved into our new rented property, this wouldn’t have been possible without the help of Henstock Property Services. We thought we didn’t stand a chance of being accepted and after help from these guys we moved in. From start to finish we ...
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Jun 11,2020
Jun 11,2020
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Hi, I just wanted to leave my feedback on our recent use of your services.
We want to say thank you for all the kind and caring efforts made in making our house very appealing to people, and as a result of your work we ...
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Jun 04,2020
Jun 04,2020
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I would like to thank the whole team at Henstock Properties. My partner and I have just moved into a second property with the agency and we’re so pleased. We had a couple of issues along the way as our tenancy had ended and ...
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Apr 01,2020
Apr 01,2020
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Phil, Andrew and everyone at Henstocks, thank you for your friendliness, professionalism and good service always recieved by you. Would definitely recommend....
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Feb 01,2020
Feb 01,2020
1
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Our experience with the Henstock team from the start has been to a high standard. I was lucky able to be the first to view my property and therefore was able to sign and put a (weeks) deposit down the same day. This is mine ...
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Philip
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Andrew
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John
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Jonathan
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
At Henstock Property Services we take any complaint no matter how small very seriously. Our first attempt at resolving any complaints will be by discussion but if you feel that we need to carry out any further investigation we would ask you to fill in a complaints form.
What happens next?
The company Director will look at the validity of your complaint and advise you of the following
1. How the complaint will be assessed.
2. If there are any issues that need resolving, how they will be rectified.
3. What actions will be taken to stop a repeat ( lessons learnt )
4. How to escalate your complaint to an ombudsman if you still feel that you have a grievance.
Last updated at 3:53 PM 11/11/2015 by allAgents
What happens next?
The company Director will look at the validity of your complaint and advise you of the following
1. How the complaint will be assessed.
2. If there are any issues that need resolving, how they will be rectified.
3. What actions will be taken to stop a repeat ( lessons learnt )
4. How to escalate your complaint to an ombudsman if you still feel that you have a grievance.
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