100% sales valuation accuracy
97% sales fee satisfaction
85% lettings valuation accuracy
97% lettings fee satisfaction
Jul 17,2019
Jul 17,2019
1
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this helpful
I phoned to enquire about a property I was very interested in and expressed great interest in booking a viewing. I also enquired about furniture seeing as the advert stated this was flexible.
I asked a very fair question of how much more pcm it would cost to have the property furnished.
For an unknown reason, this agitated * and resulted in him very rudely calling myself 'wishy-washy' and threatening to cancel the viewing!
As the conversation unfolded, * was disgustingly rude, aggressive, arrogant and intimidating - stating that he did not need my business as he had 'people lining up to view this property'.
I was left almost in tears and in complete shock that I had been spoken to this way.
I am devastated to not proceed in seeing what looked like a lovely house which met all of my requirements - but I refuse to deal with somebody so arrogant and disrespectful.
I asked a very fair question of how much more pcm it would cost to have the property furnished.
For an unknown reason, this agitated * and resulted in him very rudely calling myself 'wishy-washy' and threatening to cancel the viewing!
As the conversation unfolded, * was disgustingly rude, aggressive, arrogant and intimidating - stating that he did not need my business as he had 'people lining up to view this property'.
I was left almost in tears and in complete shock that I had been spoken to this way.
I am devastated to not proceed in seeing what looked like a lovely house which met all of my requirements - but I refuse to deal with somebody so arrogant and disrespectful.
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Latest Reviews
18th Sep 2024
reviewed by 'Patrick Lewis'
21st Aug 2024
reviewed by 'Jessie'
14th Aug 2024
reviewed by 'Alison'
18th Mar 2024
reviewed by 'Lee Chandler'
25th Jul 2023
reviewed by 'Jacqui T'
Opening Hours
Address
C James & Co
110 Tooting High Street
Tooting,London
Greater London
SW17 0RR
020 8672 7000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 97% | £260,000 | £910,000 |
| Lettings | 85% | 97% | £645 | £2,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 13 | 0 | 18 | 2 | 25 | 0 | 14 | 0 | 2 | 2 |
Areas covered
- Streatham
- SW17
- Wandsworth
- SW16
- Figge\'s MArsh
- SW12
- Upper Tooting
- SW18
- Grosvenor Way
- Tooting
- Southfields
- Tooting Bec
- SW11
- Tooting Broadway
- Furzedown
- Earlsfield
- Balham
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 18,2024
Sep 18,2024
0
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I sold my sold me flat so that I could buy a small house in south west London. All of the estate agents wanted me to make a fast, cash sale at a low price - except for C James. Stuart put my flat on ...
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Aug 21,2024
Aug 21,2024
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My sister and I bought our first property together through Stuart and his team. I have to say it was a completely different experience to previously being messed around by other estate agents at the start of our property search. Straight forward and honest, both ...
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Sep 04, 2024
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Thank you so much for the review Jesse. We hope you and your sister have many years of happiness in your new home. ...
Aug 14,2024
Aug 14,2024
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I am a landlady and have used CJames in Tooting as my managing agent for 30 years !! I have given CJames a 5 star review when Theresa was my managing agent. I now have Charles Basto and he is just as good. Always efficient and is not ...
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Aug 19, 2024
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Thank You Alison for your kind comments. And thank you for your loyalty over the years. ...
Mar 18,2024
Mar 18,2024
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C James & Co was recommended to me and I wasn't disappointed, a great and friendly service all round. Stuart went out of his way to sort out some documentation for me, he kept me informed throughout the process. Would certainly recommend them. Many Thaks...
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Jan 26,2024
Jan 26,2024
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Stuart and Charles at C James were excellent, friendly and informative, found the right buyer and got me through the sale without need of anesthetic !
Im really thankful to them for the work they put in and the guidance they gave me at a difficult ...
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Jul 25,2023
Jul 25,2023
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Charles has recently helped us find new tenants for our flat in Tooting and has without doubt gone above and beyond our expectations. Charles is extremely efficient and very responsive. Both my sister and I have both commented that Charles is without doubt the best ...
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Mar 16,2023
Mar 16,2023
2
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Faced with a difficult yet typical family situation, I sought advice from 3 local estate agents. My decision to use C.James was based mainly on their Independence and the tenacity of director, Stuart Murray. I was advised on repairs I should instigated, and collation of ...
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Nov 01,2022
Nov 01,2022
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Stuart and the team were always available day/night and even on weekends to chase progress or answer any queries. We never waited long for a response, and felt that we were kept well informed throughout the whole process.
Additionally, we were offered lots of ...
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Jul 20,2022
Jul 20,2022
1
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The service received from Stuart, Charles and the team at C James has been excellent. The team are always there if you need anything and they have helped us find amazing rental properties as Tenants over the last 5 years. I highly recommend C James...
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Mar 24,2022
Mar 24,2022
2
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Stuart was extremely diligent in helping sell our property. We were kept informed throughout the entire process and had as much input as we wanted. One thing Stuart does is he always answers his phone and deals with whatever you need right then and there. ...
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Jan 09,2022
Jan 09,2022
1
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We bought our first property through C James. The process was smooth and swift with Stuart who is an excellent project manager. I particularly liked how he makes sure all parties involved - seller, buyer, solicitors, surveyors, etc - move along the selling/buying process ...
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Jan 09, 2022
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Thank you Nuria . We Wish you all happiness in your new home. ...
Dec 20,2021
Dec 20,2021
3
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this helpful
I recently found and purchased my first property advertised through C James and Co, they were incredibly helpful and professional.
Stuart was always there to take my calls and answer any questions, getting back to me immediately after hearing back from the vendor/their solicitors ...
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Oct 15,2021
Oct 15,2021
2
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It is rare in London that you have an estate agent that will go the extra mile for both the seller and the buyer. Once our sale was agreed there was constant communication from Stuart and whenever a problem arose he was the most responsive ...
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Jul 02,2021
Jul 02,2021
4
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Stuart was brilliant during the sale of my property. Kept in contact with all updates and wouldn't hesitate to recommend C James & Co...
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Jun 12,2021
Jun 12,2021
4
people found
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Where do I start? We all hear stories about estate agents.... good and bad, but this one is beyond good! The amount of work Stuart put into selling our house was unbelievable, he made us feel like we were his one priority. He has an ...
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Jun 12, 2021
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Thank you so much for the review.I am so glad we could help. Complicated sales are always . Well , complicated but we got there in the end and I am so thankful for the review. ...
Jun 08,2021
Jun 08,2021
4
people found
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I used C.James in Tooting when I rented a property through them for two years. The service throughout has been incredible! Theresa, Stuart and the team are extremely responsive whenever I needed to contact them and were ever so supportive when I had to ...
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Jun 16, 2021
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Thank you Anna . Your comments have been passed on to Theresa. And thank you for being a perfect tenant. ...
Apr 30,2021
Apr 30,2021
4
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I have used Stuart at CJames in Tooting for more than 25 years and currently have Teresa as my letting agent. Stuart has very effectively vetted the prospective tenants so that I have always had the flat occupied with great people and have had no issues ...
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May 03, 2021
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Thank you so much.It is always lovely to be complimented and recognised and I am pleased Theresa is being of so much help. Thank you for your continued loyalty. ...
Apr 16,2021
Apr 16,2021
2
people found
this helpful
this helpful
C James & Co have supported us in managing our Tooting property for the past two years or so. As landlords living abroad, we require reliable, fast, effective assistance - and we consistently know we can depend on them to look after our property and our ...
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Apr 19, 2021
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Thank you Very much for your kind endorsement. May our relationship continue and our service remain to your satisfaction. ...
Apr 14,2021
Apr 14,2021
1
people found
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Great help throughout our tenancy, always available to help with any issues that might arise with the flat and prompt with a reply. Special thanks to Theresa and Stuart....
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Apr 06,2021
Apr 06,2021
2
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Stuart at C James recently sold my property in Tooting Broadway and I cannot praise him enough for the time and effort he put in getting my sale over the line! As often happens in the sale of a property, any number of issues can ...
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Apr 07, 2021
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Glad to be of Service Patrick.And thank you for you kind words. ...
Mar 10,2021
Mar 10,2021
1
people found
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We considered several other agents before instructing Stuart on the sale of our house in Tooting, and are so glad that we made the choice that we did. Friendly, professional and with a real depth of knowledge of the local market. Stuart was always available ...
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Feb 18,2021
Feb 18,2021
2
people found
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Theresa and Stuart were really helpful. We rented a property from this estate agency for two years and we found communication was always open and quick. Our landlord was also the nicest guy and he always replied really quickly and helped us out when needed. ...
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Dec 08,2020
Dec 08,2020
2
people found
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Stuart and the team at C James have done a fantastic job helping my family with the sale of our property in Tooting.
Communication has been excellent throughout the whole process, friendly and honest. Stuart has taken us through the process, clearly explaining everything along ...
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Nov 18,2020
Nov 18,2020
0
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Excellent support
Theresa and Stuart always so helpful in our needs at the property
I highly recommend both of them....
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Oct 14,2020
Oct 14,2020
1
people found
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I have to say Stuart from the Tooting office was exceptional.
From the moment we walked into his office and how we were treated (the whole customer experience) was very professional, friendly and honest.
In an age where everything is online and customer satisfaction is ...
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Aug 27,2020
Aug 27,2020
0
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Local Expert, friendly and Professional, gets results
I just want you to reconsider on any of the bigger players and give Stuart and the C James team a chance, and i am sure they will deliver for you as they did for me and so ...
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Sep 29, 2020
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Hi Peter, thanks so much for taking the time to write such a detailed review. It was a pleasure being your agent. I will also pass on your comments to Pamela. Best regards - Stuart ...
May 09,2020
May 09,2020
1
people found
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We used C James & Co to sell our house in Tooting/Mitcham and were so glad we did. We had experience of other agents who were not able to sell our property and found out about Stuart, he found the right people and the offers ...
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Jul 14, 2020
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First apologies, it’s taking this long to acknowledge your review.
Thank you so much for taking the time to write this review. I always try and do whatever I can to get people moving, hope you’re all settled in during this unusual time!
Best regards - Stuart ...
Dec 18,2019
Dec 18,2019
1
people found
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this helpful
We're well pleased with ourselves for choosing C James to sell our property.
Top man Stuart was really helpful in navigating us through the process with charm and generous spirit.. Very grateful for all his help & advice.
Never met Theresa but she knew where the ...
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Nov 14,2019
Nov 14,2019
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Theresa and Stuart were fabulous people who on our moving in day, remained at the Tooting branch store after closing time as the M1 as usual decided to break. I highly recommend, especially if you are moving cities...
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Oct 30,2019
Oct 30,2019
1
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I just completed on my first house purchase and had pretty much no idea what the proccess was. Stuart was absolutely amazing from the start to the finish guiding me through the process, making no pressure recommendations and generally answering a lot of questions that ...
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Oct 30, 2019
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Harriet, it was an absolute pleasure in helping you through the purchase process for your first home.
I hope you are now settled in and wish you all the happiness in your fist home.
Kindest - Stuart ...
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Tenant Fees
Overall Fees
£0 (inc. VAT), On CompletionThe asking rent does not include charges that may be payable before and/or during the duration of the tenancy, therefore you may be required to make one or more of the following permitted payments:
A holding deposit (up to 1 week's rent)
A tenancy deposit of 1 weeks' rent
A payment of up to £50 inc VAT to alter the tenancy agreement, when requested by a tenant, or reasonable costs incurred if higher
Interest at a rate of 3% above the Bank of England’s base rate, for late payment of rent (which is more than 14 days overdue)
A payment of £10 inc VAT for the replacement of a lost key or security device
Payments associated with early termination of the tenancy when requested by the tenant
Payments to service providers in respect of utilities, communication services, TV licence and council tax
Other payments, permitted under appropriate legislation, including damages.
The agent is a member of The Property Ombudsman Limited, which is a redress scheme, and Propertymark
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
All complaints should be made in writing to Stuart Murray. Please allow up to 7 days for us to investigate the matter.
We will then respond back in writing.
Last updated at 9:25 AM 04/05/2017 by allAgents
We will then respond back in writing.
Best Estate Agent in SW17 
I apologise that you felt I was rude. As explained on the telephone to you, the properly had been incorrectly advertised as either furnished or unfurnished. The property should have been advertised as unfurnished.
The landlord has been a client of C James for several decades so as I explained to you, I know he would have said no to furnishing the property again, even for a slightly more rent. In a slow market he may have been prepared to go to the trouble of re-furnishing the property, however, as I explained to you, we have numerous people booked to view this property who wanted an unfurnished property.
The landlord would choose a potential tenant who wanted the property as seen, rather than one who wanted the property furnished... bearing in mind you would not have see the furniture, which then may have become an issue if it was not to your taste etc etc.
I wish you well and hope you find a property.