100% sales valuation accuracy
100% sales fee satisfaction
Jul 15,2019
Jul 15,2019
1
people found
this helpful
this helpful
One star simply because I can't give zero.
I visited their office a couple of weekends ago. The manageress came in at 0900, dumped her bag then promptly locked up and went shopping. She returned at 0920 by which time three people had tried and failed to get in. She then seemed to think that I was being unreasonable by expecting her to be at work during opening hours ("I need to get something for my lunch" - opening hours on Saturday are 0900 to 1300!) and that it was my fault that I'd sent stuff to the wrong email address. I pointed out that it was on her firm's website, she doubted me and then had to use Google to find the Yellow home page. This, I remind you, is the manageress of the branch.
The email address on their website is out of date so anyone using it won't get through to them. The 'Contact Us' function doesn't work with any versions of Internet Explorer greater than IE8 or with any other browser (the software appears to have been written in 2008 - right click on it and 'Inspect Element' and look at the file location in the top line?) so anyone contacting them through the Internet is not going to get a reply because the firm won't see it. I have tested this, sent an email and, much to my lack of amazement, they didn't answer. When I asked the manageress about this, she again implied that it was my fault. "Nobody else has complained." No, because nobody else has been able to get in touch with you TO complain!!!
We have carried out significant upgrading at the house since the original photos were taken. Yellow agreed to come out and take new pictures to reflect better the true state of the house. Nothing has happened.
This is without doubt the worst service I have ever received from any agent in over 40 years as a tenant, landlord, home owner or vendor - and in that time I have dealt with well over twenty. The level of incompetence is beyond belief, and tonight, sixteen days after she agreed that the email address on the (her!!!) website is wrong, the incorrect one is still showing.
Oh, and in the two months that we've had the house on sale with them (not for much longer!) we have had absolutely no communication from them.
How do firms like this stay in business???
I visited their office a couple of weekends ago. The manageress came in at 0900, dumped her bag then promptly locked up and went shopping. She returned at 0920 by which time three people had tried and failed to get in. She then seemed to think that I was being unreasonable by expecting her to be at work during opening hours ("I need to get something for my lunch" - opening hours on Saturday are 0900 to 1300!) and that it was my fault that I'd sent stuff to the wrong email address. I pointed out that it was on her firm's website, she doubted me and then had to use Google to find the Yellow home page. This, I remind you, is the manageress of the branch.
The email address on their website is out of date so anyone using it won't get through to them. The 'Contact Us' function doesn't work with any versions of Internet Explorer greater than IE8 or with any other browser (the software appears to have been written in 2008 - right click on it and 'Inspect Element' and look at the file location in the top line?) so anyone contacting them through the Internet is not going to get a reply because the firm won't see it. I have tested this, sent an email and, much to my lack of amazement, they didn't answer. When I asked the manageress about this, she again implied that it was my fault. "Nobody else has complained." No, because nobody else has been able to get in touch with you TO complain!!!
We have carried out significant upgrading at the house since the original photos were taken. Yellow agreed to come out and take new pictures to reflect better the true state of the house. Nothing has happened.
This is without doubt the worst service I have ever received from any agent in over 40 years as a tenant, landlord, home owner or vendor - and in that time I have dealt with well over twenty. The level of incompetence is beyond belief, and tonight, sixteen days after she agreed that the email address on the (her!!!) website is wrong, the incorrect one is still showing.
Oh, and in the two months that we've had the house on sale with them (not for much longer!) we have had absolutely no communication from them.
How do firms like this stay in business???
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
15th Jul 2019
reviewed by 'Christopher'
7th Jan 2019
reviewed by 'Angry'
Opening Hours
Address
Yellow Estate Agency
31 Wesley Court, Blaydon Shopping Centre
Blaydon,Newcastle upon Tyne
Tyne and Wear
NE21 5BT
0191 4141313
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Estate agents
Latest Properties
No Properties
Jul 15,2019
Jul 15,2019
1
people found
this helpful
this helpful
One star simply because I can't give zero.
I visited their office a couple of weekends ago. The manageress came in at 0900, dumped her bag then promptly locked up and went shopping. She returned at 0920 by which time three people had tried and failed to ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 07,2019
Jan 07,2019
1
people found
this helpful
this helpful
The service with this estate agents has been appalling, i moved out of my property over a month ago, they have only contacted me once (after i contacted them first(email)) since then, and they haven't even mentioned my security deposit, which is the best ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
