100% lettings valuation accuracy
73% lettings fee satisfaction
Oct 24,2012
Oct 24,2012
3
people found
this helpful
this helpful
I rented a property with Square Mile from October 2007 until Sept 2009. Our water tank burst and flooded the flat. Square Mile could not get an engineer to come out and repair the tank in a timely manner and left us without running water for a month. The agent who we phoned helpfully said "get a gym membership and use their showers".
I pointed out that my contract stated that running water was a mandatory item and withheld rent. This seemed to encourage them to arrange repair. But even so, they were stuck on their plumber who informed us that he couldnt' get our water tank sized from their approved supplier list, but that size was available through other suppliers. In the end they forced the plumber to fit in a water tank which was half the size of the original and meant that neither myself or my flatmate could use two water items at the same time. Couldn't use two showers at the same time, couldn't use the shower or flush a toilet at the same time causing day to day problems.
In the end we had a rough time agreeing compensation but they said that we had 60% discount on rent for that month (when I think we should have not paid anything as they broke contract). Due to the water damage, one of the bedrooms needed to have the carpets professionally cleaned, which they arranged. However, on check out they didn't notify us of any deductions within the 10 working days per our contract and got in touch 15 working days later trying to make deductions, one of which was for professional cleaning of the carpets. We disputed the deductions and they withheld our deposit for 9 months.
They were totally horrible to deal with, unhelpful to the point of rudeness / stupidity and I would advise everyone to steer clear.
I pointed out that my contract stated that running water was a mandatory item and withheld rent. This seemed to encourage them to arrange repair. But even so, they were stuck on their plumber who informed us that he couldnt' get our water tank sized from their approved supplier list, but that size was available through other suppliers. In the end they forced the plumber to fit in a water tank which was half the size of the original and meant that neither myself or my flatmate could use two water items at the same time. Couldn't use two showers at the same time, couldn't use the shower or flush a toilet at the same time causing day to day problems.
In the end we had a rough time agreeing compensation but they said that we had 60% discount on rent for that month (when I think we should have not paid anything as they broke contract). Due to the water damage, one of the bedrooms needed to have the carpets professionally cleaned, which they arranged. However, on check out they didn't notify us of any deductions within the 10 working days per our contract and got in touch 15 working days later trying to make deductions, one of which was for professional cleaning of the carpets. We disputed the deductions and they withheld our deposit for 9 months.
They were totally horrible to deal with, unhelpful to the point of rudeness / stupidity and I would advise everyone to steer clear.
What agent could do to change your mind?
It would have been helpful if they had been able to deal with emergency repairs, cleaning and deposits in a TIMELY and professional manner, but this was sadly extremely lacking.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
24th May 2023
reviewed by 'Daorsa'
9th Jan 2021
reviewed by 'Josephine'
14th Dec 2018
reviewed by 'Maxime'
4th Jun 2018
reviewed by 'Alberto&Rebecca'
Opening Hours
Address
Dexters
Global House, 5 Sandys Row
London
Greater London
E1 7HW
020 7392 9111, 020 7392 9155
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 73% | £550 | £2,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 3 | 9 | 14 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
May 24,2023
May 24,2023
0
people found
this helpful
this helpful
I am Daorsa Aliu and have just recently let one apartment. My agent was Nyshaea Solomon and she made the whole experience amazing and was the main reason that I decided to let the apartment. Her communication skills, level of professionalism, always being in touch ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 20, 2023
View all comments
(1)
Dear Daorsa, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team ...
Dec 21,2021
Dec 21,2021
2
people found
this helpful
this helpful
I cant describe the level of unprofessional atitude some of the employees have. The lack of respect, consideration and professional manners. Since I took up the contract which I was misinformed about the terms and conditions, till their visit for pre moving out marketing...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 09,2021
Jan 09,2021
4
people found
this helpful
this helpful
Bitterly disappointed in Dexters as managing agents of our Shoreditch property. Throughout the 2 year relationship we have felt no support and regularly question what the 17% we pay them is actually for. Our agreement is finally over and we are moving to a more professional operation. ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 22, 2021
View all comments
(1)
Dear Josephine, I am sorry to read your comments and have brought this to the attention of the Director of Property Management and we will be in touch. Kind regards, Sarah Tranter ...
Mar 13,2019
Mar 13,2019
1
people found
this helpful
this helpful
Garrie Mayers was an absolute pleasure to deal with - always bright and cheerful, and very responsive to our requirements.
Thank you!...
read full review
read full review
Comment on agent fees
No fees paid
Was this helpful?
Yes
Yes
Dec 14,2018
Dec 14,2018
0
people found
this helpful
this helpful
Isaac have been extremely helpful and understanding for our situation, we had a certain budget and some criteria for our flat, he did find directly what we were looking for, all the way through the process, Isaac helped us for all the references but also ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 04,2018
Jun 04,2018
0
people found
this helpful
this helpful
Although we didn't end up renting the property advertised we just wanted to say thank you to Nathan Walters as an agent.
He was extremely professional, friendly and helpful.
He didn't make you feel pressured into the property but was more than happy to answer ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 06, 2018
View all comments
(1)
Dear Alberto and Rebecca,
Having read your review, we would like thank you for your feedback about Nathan from our Wapping Office. Our service levels are very important to us, and recognition for the team's hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future.
Kind Regards
Marilyn
Head of Customer Relations ...
Sep 01,2017
Sep 01,2017
5
people found
this helpful
this helpful
No hot water for the last 7 days...and counting!!! No idea when this basic necessity will be available again!!!bThis is the level of property management services they provide! Absolutely disgrace....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 14,2017
Aug 14,2017
45
people found
this helpful
this helpful
Shocking customer service from start to finish. I will never use this company again - to let, buy or rent. Offices do not speak to one another and the staff are downright arrogant....
read full review
read full review
Comment on agent fees
Lots of hidden fees
Was this helpful?
Yes
Yes
Aug 15, 2017
View all comments
(1)
Dear Stell,
I am sorry to read your review. I have been unable to locate your details on our database and would appreciate it therefore if you could please let me have further details.
Please email me at [email protected]
Kind regards,
Marilyn Head of Customer Relations ...
May 19,2017
May 19,2017
27
people found
this helpful
this helpful
This agency and in particular the agent have "managed" the property we rented for a year. This was the worst experience we could ever dread of. Not only was the agent incapable of dealing with anything, but she was also plainly lying to us. We ...
read full review
read full review
Comment on agent fees
Far too expensive given that we made the job by ourselves and given the numerous emails we had to loose time on
Was this helpful?
Yes
Yes
May 26, 2017
View all comments
(1)
Dear Sir/Madam,
I am very concerned to read your review and we would value the opportunity to discuss this with you.
If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf.
Kind regards,
Marilyn Head of Customer Relations ...
Feb 16,2017
Feb 16,2017
0
people found
this helpful
this helpful
Natasha and Carly causer look after my property in London.
Very professional and friendly
Not much trouble
Always quick to respond
Nisar Ahmed Tangerine House...
read full review
read full review
Was this helpful?
Yes
Yes
May 14,2015
May 14,2015
2
people found
this helpful
this helpful
We have been renting through Thamesview Estates for 12 months and have had to deal with at least half a dozen different people, none of whom talk to each other. There appears to be no centralized database so that every time you contact them, you start ...
read full review
read full review
Was this helpful?
Yes
Yes
May 26, 2015
View all comments
(1)
Dear Mrs Denney,
I am really sorry to hear that you have been unhappy with the service provided by Thamesview. It is disappointing to hear from an unhappy client and I can assure you that we will look into the matter and deal with any outstanding issues.
Feedback is extremely important to us and we appreciate you bringing this to our attention.
In the meantime, please contact me on [email protected] should you wish to discuss the matter further.
Kind regards
Mar ...
Dec 08,2014
Dec 08,2014
2
people found
this helpful
this helpful
I guess that the story with landlord that lives outside of uk is a common story. I wonder if the landlord knows about my problems in his property. I requested to fix the bath tub but after a month and after dealing with 5 different agents ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 22, 2014
View all comments
(1)
Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Square Mile branch. I am head of Customer Services and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Oct 22,2014
Oct 22,2014
2
people found
this helpful
this helpful
Horrible property managers. Extremely difficult to get hold of them when there is a problem, and then they take ages to fix it (if they do at all)....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 11, 2014
View all comments
(1)
Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Square Mile branch. I am head of Customer Services and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
May 21,2014
May 21,2014
1
people found
this helpful
this helpful
I contacted Andrew Jackson in early 2014 to search for an apartment in London. I was then living in South Africa and was unable to view the apartments myself. Andrew provided an excellent service - he frequently called and emailed me with well-selected properties, He stayed ...
read full review
read full review
Was this helpful?
Yes
Yes
May 22, 2014
View all comments
(1)
Hello,
I am head of customer services here at Square Mile and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
May 17,2014
May 17,2014
1
people found
this helpful
this helpful
They help you to get the property vey fast. However, the agency and other fees is quite expensive if compare with the other agencies....
read full review
read full review
Was this helpful?
Yes
Yes
May 19, 2014
View all comments
(1)
Hello,
I am head of customer services here at Square Mile and I just wanted to say thank you for your kind comments about the service you received.
Your points raised have been noted and I can assure you that this feedback will be discussed with our Teams.
Whilst I acknowledge this will have little direct benefit for you, I hope it demonstrates that we have learnt from the comments you made and will continue to review our service against the feedback we receive from our customers.
...
May 15,2014
May 15,2014
1
people found
this helpful
this helpful
Great experience with Square Mile. Andrew listened to my needs and did everything he could to accomodate them. He kept me updated daily and seemed generally concerned that I was happy in my new flat. At the end of the day I was happy and ...
read full review
read full review
Was this helpful?
Yes
Yes
May 16, 2014
View all comments
(1)
Hello,
I am head of customer services here at Square Miles and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
May 14,2014
May 14,2014
1
people found
this helpful
this helpful
Very quick to find tenants for the flat and good a providing advice on the price setting. He understood the situation of the flat from the beginning and found the best way to find Tenants very quickly. Reliable answering any questions or clarifications on the ...
read full review
read full review
Was this helpful?
Yes
Yes
May 16, 2014
View all comments
(1)
Hello,
I am head of customer services here at Square Miles and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
May 13,2014
May 13,2014
1
people found
this helpful
this helpful
Thank you!! I found a great flat through this agency and had a really good experience with them. I found exactly what I was looking for. Thank you!...
read full review
read full review
Was this helpful?
Yes
Yes
May 14, 2014
View all comments
(1)
Hello,
I am head of customer services here at Square Mile and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
Apr 29,2014
Apr 29,2014
1
people found
this helpful
this helpful
Beyond one of the worst estate agents I have ever used! On moving into the rented property it was full of the previous tenants rubbish (old t-shirts, a tennis racket, a broken TV, it goes on..) We were then unconvincingly told by Square Mile that ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 23,2013
Nov 23,2013
2
people found
this helpful
this helpful
Absolutely shocking services from start to finish. I would almost go as far as to call them conmen, or at least blisteringly incompetent.
The agent who initially showed us the property was very good right up until the point we signed the contract. Things went ...
read full review
read full review
What agent could do to change your mind?
So many, many things I don't know where to start! Read the review and it should become apparent.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Oct 25,2013
Oct 25,2013
1
people found
this helpful
this helpful
Horrific experience.
We were lied to from day one. When dealing with Sheikh his excuse for always being late with replying to us, was that our landlord lived in Hong Kong and because of the time difference there was always delays in communication... we later ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 18,2013
Jan 18,2013
4
people found
this helpful
this helpful
I am currenly in process of moving and have dealt with these guys - here is my review of what happend:
Spoke to on the phone. Promised a call back as he was busy at the minute but never called back for an hour. So ...
read full review
read full review
What agent could do to change your mind?
improve their rating on allagentsAttached Filesnbsp;
Was this helpful?
Yes
Yes
Feb 04, 2013
View all comments
(2)
Hi Louise,
Boy you must have a difficult job. Look at these reviews!
Unfortunately, as I now have gone with another agency, I no longer need to spend time going through such issues by phone with Square Mile.
It is the unfortunate characteristic of your type of business. It is the agents at the front that give the picture of your business. Customers will just go elsewhere if that picture is not customer focused from the off.
Customer services complaints would only be useful to curren ...
Oct 24,2012
Oct 24,2012
3
people found
this helpful
this helpful
I rented a property with Square Mile from October 2007 until Sept 2009. Our water tank burst and flooded the flat. Square Mile could not get an engineer to come out and repair the tank in a timely manner and left us without running water for a ...
read full review
read full review
What agent could do to change your mind?
It would have been helpful if they had been able to deal with emergency repairs, cleaning and deposits in a TIMELY and professional manner, but this was sadly extremely lacking.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Nov 01, 2012
View all comments
(1)
Hello,
I am really sorry to hear that you have been unhappy with the service provided by Square Mile. I am head of Customer Services here at Square Mile and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you.
I will look forward to hearing from you.
Louise ...
Sep 17,2012
Sep 17,2012
3
people found
this helpful
this helpful
Horrible service. We rented a flat because of good location and always thought agents are replace-able. It looked good so we took it but the service over the entire two year period was simply horrible.
- Everything late by months
- Never fixed issues
- ...
read full review
read full review
What agent could do to change your mind?
After two year experience really nothing the agent can do to change my mind. Dont go for Square Mile. They are apathetic paperwork creaters who complete disregard to your comfort. They want to create papers, invoices, meetings rather than actually fixing the issue. You can send them as many emails, photos, issues etc, they have only one objective - Billing. How to create maximum revenue from tenant and landlord. Billing is their only objective.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Sep 18, 2012
View all comments
(1)
Hello,
I am really sorry to hear that you have been unhappy with the service provided by Square Mile. I am head of Customer Services here at Square and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you.
I will look forward to hearing from you.
Louise ...
Apr 23,2012
Apr 23,2012
2
people found
this helpful
this helpful
I moved into a property on a 15 month tennancy and i walked in the flat and regretted it within 30 seconds. I received no inventory prior to moving in (they say its usual practice to send inventory's after the tenant has moved in which is the ...
read full review
read full review
What agent could do to change your mind?
They could've been more informative up front to avoid the issue in the first place and now the issue has happened they could try to find some kind of resolution that would not hit my poscket when it was their lack of information.Attached Filesnbsp;
Was this helpful?
Yes
Yes
May 15, 2012
View all comments
(1)
I would like to follow up my above comment. I enterted into a dispute with the esate agents regarding all the excess and unwanted belongings in the property and after some back and forths, we were able to come to a satisfactory conclusion.
They have recently been taken over by Thamesview who I have found to be helpful and sympathetic to customer grievances and are working hard to improve the reputation of Square Mile Property Management and I think they are working well towards achieving th ...
Nov 23,2011
Nov 23,2011
2
people found
this helpful
this helpful
Appalling, Disgraceful , Shambolic are the 3 words i think of connected to Square mile. I do not know where to start. Cant possibly list all issues here. A lift broken for 4 months. As the lift was broken for this time and we were on a high ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 07, 2012
View all comments
(1)
Hi,
I understand you have now moved out of the property however, I have just read your feedback regarding the service provided by Square Mile. As a tenant of ours you are aware the ownership of Square Mile recently changed hands and I am sorry if you have been unhappy with the service provided in the past. Whilst we might not be able to help on all previous issues, moving forward we are bringing the level of service up to a much higher standard and I am confident that you will see a change in ...
Sep 28,2011
Sep 28,2011
3
people found
this helpful
this helpful
I have had a year tenancy in one of their managed properties and have never had a worse experience with any company. There have been so many problems with the property that we ended up writing to the landlord to ask them if they knew.
...
read full review
read full review
What agent could do to change your mind?
No - they were truly awfulAttached Filesnbsp;
Was this helpful?
Yes
Yes
Feb 07, 2012
View all comments
(2)
Hi,
I have just read your feedback regarding the service provided by Square Mile. As a tenant of ours you are aware that the ownership of Square Mile recently changed hands and I am sorry if you have been unhappy with the service provided in the past. Whilst we might not be able to help on all previous issues, moving forward we are bringing the level of service up to a much higher standard and I am confident that you will see a change in service levels.
I am head of Customer Services at Sq ...
Feb 08,2011
Feb 08,2011
2
people found
this helpful
this helpful
Made us pay exceedingly when moving out - plus: small detail, but significant - i had not ended standing order early enough, so one more rental payment went to their account - they charge 25 GBP fees to return this money, which was not due - ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 25,2011
Jan 25,2011
2
people found
this helpful
this helpful
I was a tenant with Square mile for just over a year, they are great at taking your money but when it comes to fixing anything at the property you may as well be talking to a stone. After a year at the property they ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
I am really sorry to hear that you have been unhappy with the service provided by Square Mile. I am head of Customer Services here at Square Mile and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you.
I will look forward to hearing from you.
Louise