0% lettings valuation accuracy
0% lettings fee satisfaction
Oct 24,2012
Oct 24,2012
6
people found
this helpful
this helpful
We were, to begin with, with Kinghams at our property and they were fantastic, unfortunately kinghams shut down and we have been passed from pillar to post and eventually we have ended up with CountryWide. Since the moment they took over we have had nothing but greif. Our renewal fees were £30 to begin with then they decided they should be £125 - i told them to sod off so they instead put the rent up. Again i told them to go away and they kept it at the same rate as usual. On top of this (we have been at the property for over 3 years) we still have 3 monthly inspections which drive me mad - and i have to, every time, tell them that they are not to go in to my property without me being there as they say in the letters that if we arent there they'll just let themselves in!!!!!!! Every time they come to do an inspection they have been given a list of things that need fixing - over a year is the average time it takes for them to pull their fingers out of their arses and do something! And still there is guttering hanging off - the shed felt was torn we told them about it - 1 year later we did the work ourselves because we were sick of waiting and watching our landlords property get ruined.
The final straw for me today is that we have had our new tenancy agreement come through and they have changed nearly everything without notifying us, they know we have pets - they see them every 3 months! But still they have put a pet clause in this time, also they have very carefully worded a sentance that says that we are eligable to pay any fee's they want us to!!!!!
I have refused to sign the contract and requested that we go onto a rolling contract using our last tenancy agreement, to which they have said something along the lines of "your landlord must agree this and they wont be happy". Who the (GRRRRRRRR) do they think they are?
Moving house i think!
PLease anyone who is reading this DO NOT GO THROUGH COUNTRYWIDE - THEY WILL ROB YOU BLIND!
The final straw for me today is that we have had our new tenancy agreement come through and they have changed nearly everything without notifying us, they know we have pets - they see them every 3 months! But still they have put a pet clause in this time, also they have very carefully worded a sentance that says that we are eligable to pay any fee's they want us to!!!!!
I have refused to sign the contract and requested that we go onto a rolling contract using our last tenancy agreement, to which they have said something along the lines of "your landlord must agree this and they wont be happy". Who the (GRRRRRRRR) do they think they are?
Moving house i think!
PLease anyone who is reading this DO NOT GO THROUGH COUNTRYWIDE - THEY WILL ROB YOU BLIND!
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Latest Reviews
26th Oct 2022
reviewed by 'Louise'
3rd Oct 2022
reviewed by 'Yoana Miteva'
7th Nov 2018
reviewed by 'Danny'
10th Aug 2014
reviewed by 'Malky21'
18th Dec 2012
reviewed by 'kabikaj'
24th Oct 2012
reviewed by 'Carley'
Opening Hours
Address
Countrywide Residential Lettings
113 Old Christchurch Road
Bournemouth
Dorset
BH1 1EP
01202 348101
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £650 | £850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 9 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 26,2022
Oct 26,2022
2
people found
this helpful
this helpful
Absolute scumbags. Lowest of the low. Liars, thieves, unhelpful and uncaring. Avoid like the plague. Never known such a scummy company....
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Oct 03,2022
Oct 03,2022
2
people found
this helpful
this helpful
Extremely bad experience I had with this company. People don't make my mistake avoid this company and their shady business. Countrywide take 350£ feed from me that they shouldn't. They give me wrong type of contract to avoid protecting my deposit. I can't wait to take ...
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Nov 07,2018
Nov 07,2018
3
people found
this helpful
this helpful
I have never written an online review for anything in my life but this lettings agency has angered me so much that I feel the need to inform everyone to STAY AWAY from this absolutely terrible agency.
Throughout the two years we had to have ...
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Comment on agent fees
Terrible
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Aug 10,2014
Aug 10,2014
3
people found
this helpful
this helpful
Well what can I say about the total incompetence of this agency and its staff. Not only do they never respond to emails or enquiries, they also try to pass the buck to anyone else.
I would not recommend using this Letting Agency to anyone ...
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Comment on agent fees
Im happy to pay fees if I can guarantee to receive the service that is offered
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Dec 18,2012
Dec 18,2012
8
people found
this helpful
this helpful
I'm absolutely disgusted with these people. The fees are extortionate, the customer service non-existent, the staff are rude and don't give a damn, I could go on. They have overcharged me on rent and two and a half weeks later and after many promises of ...
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Oct 24,2012
Oct 24,2012
6
people found
this helpful
this helpful
We were, to begin with, with Kinghams at our property and they were fantastic, unfortunately kinghams shut down and we have been passed from pillar to post and eventually we have ended up with CountryWide. Since the moment they took over we have had nothing ...
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read full review
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Dec 06,2011
Dec 06,2011
8
people found
this helpful
this helpful
As a tenant, and a customer the service I received was the worst I have ever had from any company. Basic repairs were not carried out for months, such that we could not even lock the doors or flush one of the toilets; the direct ...
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What agent could do to change your mind?
Nothing, they have done enough! I have now purchased a new house and hope to never rent again....Attached Filesnbsp;
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Mar 11,2011
Mar 11,2011
5
people found
this helpful
this helpful
Do not wanted to return my deposit. Despite the fact that I left flat neat and tidy (even more as it was before), they wanted to charge from me ...
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Sep 06,2010
Sep 06,2010
3
people found
this helpful
this helpful
I rented a flat in Bournemouth with Countrywide and this was a huge mistake. I had a leak that took forever to get fixed, a large roof fire caused by a contractor hired by Countrywide (to fix the leak). I went into Countrywide to speak ...
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Aug 04,2010
Aug 04,2010
2
people found
this helpful
this helpful
Hopeless. Nothing ever their fault. Send inspection notices less than a week before inspection threatening ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
