Castles Estate Agents (London)
Hackney, London, E5
5/5, 182 reviews
99% recommended
95% sales valuation accuracy
99% sales fee satisfaction

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“I bought a place through Castles and it went ......”

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Jul 12,2019
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By: 'toby'
Jul 12,2019
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I bought a placw thtough Castles and it went like a charm. A few years later I rented the place out and disappeared abroad for a bit and was therefore not able to do anything regarding the property myself. Castles found great tenants, kept me informed of what was going on and dealt with all the issues that inevitably crop up. They were fantastic and I would use again any time.
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Latest Reviews

View all Reviews 182
8th Oct 2024
reviewed by 'Sarah S'
“Sandro was fantastic! He was so proactive and made himself available whenever he could to get sale over the line. ......”
23rd Oct 2022
reviewed by 'Cedric Rondeaux'
“We cannot recommend Castles (Hackney) enough. The support we received from the team was simply outstanding. Due to issues with ......”
3rd Oct 2022
reviewed by 'Evita'
“As a first time buyer, I was pretty anxious about the buying process, I was very lucky that Ela and ......”
15th Sep 2022
reviewed by 'Poppy'
“I wasn’t using castles directly, but they were the agent at the bottom of our chain. I got in ......”
31st May 2022
reviewed by 'C/o Charlie McNelly'
“This was my first experience of agents as a buyer, and it was a very very positive one. Ela was ......”
29th Apr 2022
reviewed by 'Jonathan'
“Josh and David were really fantastic during the sale process. We had a frustrating time with both sets of solicitors, ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Castles Estate Agents (London)
44 Lower Clapton Road
Hackney,London
Greater London
E5 0RN
020 8985 0106

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 99% £34,000 £1,250,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 5 0 89 1 84 1 1 0
Areas covered
Services offered
  • Sales
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  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Sandro was fantastic! He was so proactive and......”

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Oct 08,2024
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By: 'Sarah S'
Oct 08,2024
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Sandro was fantastic! He was so proactive and made himself available whenever he could to get sale over the line. The advice he also offered me was commercial and pragmatic, saving me so much time. His communication between the two parties was also very good. ...
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“We cannot recommend Castles (Hackney) enough.......”

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Oct 23,2022
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Josh
By: 'Cedric Rondeaux'
Oct 23,2022
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We cannot recommend Castles (Hackney) enough. The support we received from the team was simply outstanding. Due to issues with our buyer’s solicitor a lot of things went wrong and the whole exchange and completion process turned into an absolute nightmare. Ela Yildiz, who ...
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“First Time Buyer...”

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Oct 03,2022
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By: 'Evita'
Oct 03,2022
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As a first time buyer, I was pretty anxious about the buying process, I was very lucky that Ela and the team really did the best they could to guide me through the process, and being super responsive most of the time, thanks for going ...
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“Ela was fantastic...”

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Sep 15,2022
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By: 'Poppy'
Sep 15,2022
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I wasn’t using castles directly, but they were the agent at the bottom of our chain. I got in touch with them as there were a few issues and Ela was so helpful and even though I wasn’t her client she helped me ...
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“A highly professional, understanding and practically-minded service...”

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May 31,2022
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David
By: 'C/o Charlie McNelly'
May 31,2022
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This was my first experience of agents as a buyer, and it was a very very positive one. Ela was fantastic, super responsive to my questions and concerns, and bringing in David for support and advice when required. A highly professional, understanding and practically-minded service. ...
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“Josh and David were really fantastic during t......”

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Apr 29,2022
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David
By: 'Jonathan'
Apr 29,2022
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Josh and David were really fantastic during the sale process. We had a frustrating time with both sets of solicitors, but having Josh pushing them tactfully was a huge help. Really appreciate the tailored service and care that Josh and David gave. First class service....
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“Castle highly recommended...”

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Nov 15,2021
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By: 'toby'
Nov 15,2021
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I've been using Castles for years, I bought a flat through them and a few years later rented it out with Castles managing it for me. I was abroad for some of this period, and at all times Castles have managed the whole process with ...
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“Highly recommended for selling and buying...”

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Aug 18,2021
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By: 'Tim'
Aug 18,2021
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I've now bought and sold through the Castles Hackney/Clapton branch and can't recommend them highly enough - they know the area and its housing stock better than anyone and are a pleasure to work with. Max managed my recent sale and was extremely professional ...
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“Selling with Castles...”

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Jul 13,2021
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David
By: 'Besnik Hasbahta'
Jul 13,2021
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I recently sold a flat with castles as my agents and they were amazing. I ran into a few issues with the buyers and Hackney council but Josh and David always kept on top of everything. They were always available either by phone or by ...
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“Top top agents, highly recommend...”

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Jul 09,2021
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By: 'JW'
Jul 09,2021
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David, Josh, Max and team were fantastic. I sold 2 properties with them recently and they did everything they could to make the process as smooth as possible keeping me reassured throughout. “Leave it with me” is what David would often say, I did, and every ...
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“Castles in SE London...”

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Jul 09,2021
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By: 'John and Jo'
Jul 09,2021
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very quick to market. Efficient, to the point, we got 4 viewings on 1st day of viewings. Offers in by end of week, sealed bids and done. Houses on the same street are still selling a month later! Was involved and sensible on the pre-marketing stage ...
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“Max at Castles...”

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Jun 30,2021
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By: 'Lynda'
Jun 30,2021
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Max was our point of contact at Castles he was excellent throughout the selling process and we cannot recommend him and the team at Castles highly enough. Max worked tirelessly on our sale going through and nothing seemed too much for him even when there ...
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“Working with David and Max was a pleasure: it......”

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Jun 22,2021
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By: 'Hilary'
Jun 22,2021
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Working with David and Max was a pleasure: it was clear they knew the area and the market, had a good strategy, then brought in multiple viewings which resulted in a handful of offers. Max dealt with the sale and was always reassuring, trustworthy and ...
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“High professional standards and personal courtesy...”

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Jun 17,2021
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David
By: 'Michael and Cathy'
Jun 17,2021
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We dealt with Dave Sipple, who was courteous and professional throughout the process from valuation to completion. Dave clearly understood how to sell in this locality, and handled our relationship with the buyers extremely well. When completion ran into a last minute problem he worked ...
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“I sold my house mid pandemic and mid cyber at......”

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Apr 29,2021
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By: 'wendy'
Apr 29,2021
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I sold my house mid pandemic and mid cyber attack. It was very stressful, however Josh and David were always at the end of the phone or email to help when things got tricky. Despite all the problems above I still managed to sell the ...
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“Very professional, friendly and supportive service...”

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Apr 22,2021
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By: 'Dario'
Apr 22,2021
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Very professional, friendly and supportive service. David, Max and Josh understood the market for our property well and the different clients positions to negotiate and agree our on-going purchase smoothly. Nothing has ever been too much trouble! Thanks...
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“I recently sold my flat in Clapton through Ca......”

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Apr 19,2021
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By: 'Zoe'
Apr 19,2021
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I recently sold my flat in Clapton through Castles and highly recommend. I find the process of buying / selling pretty stressful but Castles definitely helped to make this one as informed as possible. The whole team were always on hand (over a 4 month period) with ...
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“We have just sold with Castles for the second......”

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Apr 19,2021
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By: 'Candice GOW-SMITH'
Apr 19,2021
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We have just sold with Castles for the second time, and honestly, we could not fault the service provided by Max and David (Hackney Branch). We trusted their advice, and appreciated their transparency during the sale process. Their timely communication and swift action made the ...
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“Great Service...”

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Apr 19,2021
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By: 'Emma'
Apr 19,2021
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From the outset Castles were brilliant to work with and after viewing houses with countless other estate agents we could really see the difference here with their knowledge and professionalism. Max made the process as painless as possible, was always easy to get hold of ...
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“Highly recommend...”

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Apr 16,2021
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By: 'Emily'
Apr 16,2021
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Max and Josh at Castles made the whole process of selling a property (at an incredibly difficult time during lockdowns) so much easier than I expected. They were always available to talk, helped me work out next steps, explained the process clearly and kept checking ...
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“We bought through Castles and we found them t......”

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Apr 15,2021
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By: 'Ben'
Apr 15,2021
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We bought through Castles and we found them to be honest, reliable and very attentive to all parties involved. It felt like a complicated transaction but went smoothly with Max's involvement. We sold through elsewhere but I wish we went with Castles for our sale. ...
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“Castles handled the sale of our 3 bed in Home......”

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Mar 08,2021
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By: 'Jonathan'
Mar 08,2021
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Castles handled the sale of our 3 bed in Homerton, east London and the whole team was excellent but I have to call out Max who was our lead contact for going above and beyond to tackle any issues that came up during the sale. Great ...
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“Sale in Clapton E5...”

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Mar 05,2021
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By: 'Jack'
Mar 05,2021
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We recently completed the sale of our 3 bedroom flat in Clapton and cannot speak highly enough of the Castles team for their assistance. Max was our main point of contact and was such a great help. We had thought about using an online service to ...
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“Purchase - Castles Estate Agents...”

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Mar 03,2021
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By: 'Stephane'
Mar 03,2021
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I worked with Max who assisted me in the purchase of a flat in Hackney. Throughout the whole process, Max has been extremely helpful, keeping me updated and managing all parties involved to keep the process moving as quickly as possible in a difficult COVID ...
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“We purchased our house through Max at Castles......”

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Mar 03,2021
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By: 'Tom'
Mar 03,2021
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We purchased our house through Max at Castles. All I can say is that he was incredible. He understood our sentiments and found us our perfect house with care and consideration. His communication was amazing and patience through the process was a life boat for ...
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“Thanks David for all your help and responsive......”

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Mar 03,2021
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By: 'Fergus'
Mar 03,2021
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Thanks David for all your help and responsiveness while selling our flat in hackney! We had a very good experience with Castles....
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“We have today completed on the sale of a Buy ......”

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Jan 29,2021
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By: 'Sonia'
Jan 29,2021
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We have today completed on the sale of a Buy to Let flat in Hackney. We chose Castles as we preferred their personal touch to that of the big boys! Max was our lead and at all times was appropriately friendly, approachable but very professional. ...
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“Highly recommended...”

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Dec 20,2020
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By: 'Sam'
Dec 20,2020
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David went above and beyond throughout the purchase to help push things through whilst always remaining helpful, supportive, transparent and friendly – hugely appreciated and recommended. Thank you!...
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“We recently bought our house through Castles ......”

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Dec 17,2020
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By: 'Will'
Dec 17,2020
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We recently bought our house through Castles (David & Max) and were really impressed with their service - honest, proactive, and great communicators. They were fantastic throughout the entire process. Unlike other agents, they weren't pushy or overbearing during our initial viewing and were really honest/...
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“Consummate Professionals...”

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Dec 17,2020
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By: 'Del'
Dec 17,2020
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We recently used Castles' Hackney branch as our agents to sell a terraced house in Hackney. David carried out the initial valuation and it was immediately clear that he has a great deal of experience in the housing market as well as an instinct for ...
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Tenant Fees

Tenant Fees and Permitted Payments

* Holding deposits - a maximum of 1 week’s rent

* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above

* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT

* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs

* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax

* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate

* Reasonable costs for the replacement f lost keys or other security devices.
Last updated at 05/06/2019, 12:52 PM by David Edgar
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:32 AM 22/03/2018 by allAgents

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