0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
33% lettings fee satisfaction
Jul 11,2019
Jul 11,2019
2
people found
this helpful
this helpful
I have never understood why people are so derogatory about estate agents having had reasonable experiences before but I have to say how appalled and very disappointed I am in the service from Tony & Ryan at Redhill. Initially they were very keen and kept me informed, giving me feedback etc but after 3 weeks or so Tony stopped returning my calls or communicating with me. I had to chase feedback constantly and the few viewings I did have after that time smacked of desperation in that most people didn't seem that interested. At no point did anyone say it was priced wrongly in fact I was encouraged to keep things as they were. They took some terrible photos and had to use some from the online agency I was with before (through which in hindsight delivered a much better service). They promised numerous times over several weeks that their photographer would come round again but each time they said he was coming he never turned up. Tony it transpires was over at another branch most of the time selling their houses and not mine. Ryan didn't seem interested in selling my house himself but in fairness he did give me feedback on the viewings I had after that. However I by this stage had become very frustrated and decided to take the property off the market with a view to remarketing in the autumn. Unfortunately things got worse then when I requested the keys back where they said several times over a 10 day period that they would drop them on on such as such day at such and such a time and each time this did not happen. After the fourth phone call to Ryan I got annoyed (the first and only time I was ever impatient) and he then decided I couldn't have the keys back unless I came to pick them up and then hung up on me (although I did suggest he might be an idiot for being so inept as to not return my keys after several appointments to do so, in all honesty - well come on enough is enough). When I rang him back he was still saying that I had to come and pick them up until I asked him if he was refusing to return my keys to me as per our agreement. He actually become quite aggressive at that point and told me I didn't deserve for him to spend his time coming to drop them off and it was only when I asked him if he was refusing to return my keys and that I would be officially complaining that he relented and said he would return them this evening. I am totally at a loss as to why people are both so inept and then cannot hold their hands up when they are in the wrong time and time again. They had already previously apologised to me for the shoddy service they gave in relation to selling my house and then they compound it in this way. I am a reasonable person always treat everyone with the same respect I would expect and then as a customer I am treated with a complete lack of regard, any semblance of efficiency and to top it all off withholding my keys because I had the nerve to take my property off the market with them.
I am very disappointed because I actually liked these people and trusted them to provide a good service, they let me down badly and I will view all other agents tainted with this experience sadly.
I am very disappointed because I actually liked these people and trusted them to provide a good service, they let me down badly and I will view all other agents tainted with this experience sadly.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
4th Mar 2024
reviewed by 'Raj G'
2nd Aug 2021
reviewed by 'Howard'
26th May 2021
reviewed by 'George'
27th Aug 2020
reviewed by 'Emmanuel'
11th Jul 2019
reviewed by 'Laurie'
21st Feb 2013
reviewed by 'Richard'
Opening Hours
Address
Leaders
45-47 High Street
Redhill
Surrey
RH1 1RX
01737 765 062
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £265,000 | £265,000 |
| Lettings | 100% | 33% | £2,150 | £2,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 1 | 2 | 3 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
- RH1
RH2
RH6
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Mar 04,2024
Mar 04,2024
1
people found
this helpful
this helpful
As usual their sales team calls you instantly. All the other areas of this organisation work in silos. One department doesn't know what the ther is doing. As a landlord, I am frustrated with their lack of response. I have seen posts here stating customer ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 02,2021
Aug 02,2021
0
people found
this helpful
this helpful
Just don’t go there.
4 years of Leaders Redhill & Reigate as a tenant.
Poor service, don’t care about tenant or property, poor communication and serious lack of professionalism....
read full review
read full review
Was this helpful?
Yes
Yes
May 26,2021
May 26,2021
0
people found
this helpful
this helpful
My experience wasn't something I would wish on my worst enemy. Bad customer service throughout. Then tried to rent a substandard property and then did everything they could to keep my deposit....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 27,2020
Aug 27,2020
0
people found
this helpful
this helpful
Just got my first flat with leaders in Redhill thanks to Jordan heather and team in leaders in Redhill for helping me getting my flat and im great full for that and making my daughter happy now she can feel at home when she is ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 11,2019
Jul 11,2019
2
people found
this helpful
this helpful
I have never understood why people are so derogatory about estate agents having had reasonable experiences before but I have to say how appalled and very disappointed I am in the service from Tony & Ryan at Redhill. Initially they were very keen and kept me ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 21,2013
Feb 21,2013
1
people found
this helpful
this helpful
I have been renting from leaders for the past year and the staff could not have been more helpful. All issues have been dealt with immediately by our property manager Julie Stewart and I would recommend them whole heartedly....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 04,2013
Feb 04,2013
8
people found
this helpful
this helpful
Whilst Leaders were initially very helpful, their property management has been nothing short of abysmal. My property manager is possibly one of the rudest people I have every come across in letting, has failed to pass on information either to me or from me and ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 21, 2013
View all comments
(1)
I was extremely shocked to see the above comments as I always endeavour to give the best service possible to both our landlords and tenants and have a good relationship with them. I strongly refute the allegations made by this tenant as I always conduct myself with the utmost professionalism at all times. I hope that anyone reading her comments will have noticed that dispite her groundless claims she has chosen to renew her tenancy. ...
Dec 06,2012
Dec 06,2012
1
people found
this helpful
this helpful
Julie Stewart of Leaders, Redhill, was assigned to my properties in nearby Reigate to monitor and coordinate renters. this she did with professionalism. But most importantly, she looked after my own queries and interests in a speedy, happy and friendly manner. Never flustered or cross, ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 07,2012
Nov 07,2012
1
people found
this helpful
this helpful
Having used Leaders before they were our first port of call when listing this property for rental. The service was very good and within a few days we had two prospective tenants. All paperwork has been dealt with on a professional basis and any issues ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 06,2012
Nov 06,2012
1
people found
this helpful
this helpful
I have been with Leaders for over 6 years and have always found their level of service for both myself and the tenants exemplary and offer a fair and professional service that meets the needs of both the landlord and tenant rather than sitting on the ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 06,2012
Nov 06,2012
1
people found
this helpful
this helpful
In the 5 years since letting my first property through Leaders in Redhill, I have been thoroughly impressed with their Lettings & Management service. The staff are well-led, enthusiastic, proactive and extremely capable. I've never had a reason to doubt their professionalism. I am particularly impressed with ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 12,2012
Oct 12,2012
8
people found
this helpful
this helpful
Having waited for months for a completion date on the sale of my home I had to move quickly when it was finally agreed or risk losing the sale. A family member was seriously ill with a heart attack and we were very stressed. We ...
read full review
read full review
What agent could do to change your mind?
The house is in good order - we are very clean and are careful about the place. We paid our rent six months in advance and hoped to do so for a second six months. We are good people and don't deserve this treatment from them. They are a scary bunch and I was scared to mention the overcharge of rent or the leaky shower head etc. Who do they think they are!!! They could change their attitude. I've always been a homeowner so new to the tenant thing and this has scared the hell out of me.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Oct 10,2012
Oct 10,2012
0
people found
this helpful
this helpful
after a nightmare trying to be a private landlord, i entrusted my property to leaders, in particulare Lauren Bovington , @ Reigate/Redhill branch, and have had complete satrisfaction, she has a no-nonesense,sensible, but affable approach, which in business is valued, she is receptive and efficient. ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 10,2012
Sep 10,2012
2
people found
this helpful
this helpful
We have been dealing with Leaders for over 5 years and always find the team exceptionally helpful, reliable and very professional in all aspects of there work. We have numerous properties that we let through Leaders on a fully managed basis which as Landlords provides us ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
